A1 Coffee Reviews 1.799

I gave a high rating as it was well deserved. I ordered Birchall tea bags. The prices are highly competitive, I couldnt find cheaper. The service was excellent 24 hours between order and delivery. Will most certainly use this company again. Highly recommended

5/3/2026
Very disappointed with customer service. The coffee maid creamers with a use by date of 24/4/2026 are curdling. They have been kept in the box they arrived in & stored in a dry place. Having bought 2 boxes in October3025 their Ts & cs prevent this company from helping me with replacing or refunding me.
I will not be using this company again.

Ordered twice from them now - both Old Brown Java beans advertised as dark roast. The last batch definitely wasn't a dark roast and tasted very bland. Wouldn't order from them again.

I've had their Plant Java - Brazilian Santos coffee beans on subscription for over 2 years and we still love them. I subscribe through Amazon and Beans have always been fresh.

I've still often try other beans from other roasters but I haven't found anything better, even at nearly double the price.

How I use these beans.
Delonghi bean to cup machine.
Aero Press & Moka pot grinding using a Wilfa Aroma Grinder
Sage Bambino plus using a DF54 grinder

Don't bother to order coffee from this company. It's aweful, stale coffee, with no aroma, or crema.
All they do is to tell you their coffee is roasted every week.

Fabulous supplier with quality products. I regularly use A1 coffee as a supplier of my cups, syrups and teas. They stock quality supplies for any barista to use, even one as remote as me in the Highlands of Scotland.

I placed an order on 4th September and the order was shipped out the same day- great. I received a DPD notification that the order will be delivered on 5th September- great. Today is 11th September and nothing was delivered, checked tracking with DPD and it said ‘contact A1 coffee, your parcel can’t be delivered’ so I contacted A1. I received no reply so I tried the generic emails address and someone did get back to me within few hours.
- they do not track deliveries so unless customers advise them, they do not know if parcels are delivered
- the lady I emailed is on holiday hence I received no reply
- they have to wish until DPD returns the parcel to them before they send out a replacement

Ok I’m in business and there is so much to unpick here ..

Why didn’t the lady on holiday have an out of office installed?
Why isn’t the email account forwarded/monitored?
What kind of transport agreement do they have if their transport people do not feel compelled to advise a delivery was damaged and never delivered ?
Why does the customer have to wait until the parcel is returned when it was never delivered (would understand the company waiting if I was returning the parcel but I never received it so WHY would they not send a replacement out when DPD confirmed that the parcel was damaged?

The email was sent at 16:45 saying Good morning (???)
Such a bad customer service … and now I have to wait … if their communications channels are as proactive as my experience with them until now, it will be a long wait … bare that in mind before using this company.

Placed an order over the phone. Holly was very helpful and made the process very easy for us. Will use again

Had coffee from a1 over the last year £13 per kilo same product now £20
54% increase in the last few months
Seems to much !

Amazing and very well done all involved with delivering within 24hrs of ordering.

Looking forward to tasting your chosen decaf Brazilian roasted beans.

Exceeded my expectations.

AVOID-Absolutely disgusting customer service, false advertising of products, not rectifying issues. Changing descriptions to avoid paypal claims. Refusing return postage costs even though product was not as described.

Brilliant service, really fast next day delivery, left one star off as the shipping is quite expensive, so it's best if you order more items, apart from that, no issues at all!

We’ve been a customer of A1 Coffee for over a year now and that’s because their product range is exceptional, their delivery is super fast and we cannot fault their customer service.

Been a wholesale coustemer for a few years now.
Unfortunately coustemer service today was so terrible I will never buy from them again.
Sent some ice drinks cups that I have bought from them a few times before.
This time the lids didn't fit the cups.
Instead of just sending them back.
They argued with me that I don't know how to use them.
I'm sure the guy in the office makes
Ice drinks every day.

Was excited to use this company for our small self catering, mainly due to their range and being able to buy everything in the same place. Arrived fast, but on inspection, one box of clipper tea had 3 months best before date on it. These were stock for the year, but on contacting A1Coffee, they were unable to offer a solution other than us to pay for return postage, as they felt that anything over 30 days was acceptable, and that the BBE was only a guide in freshness and could still be enjoyed long after. This has left a bitter taste in my mouth, and as a result, I’ll reorder this product elsewhere and use another supplier with a better returns policy in the future.

First order placed with no issue, quick and hassle free delivery

Once again, great service, huge range of coffee and smoothie syrups which the kids love.

Ordered at 10am for free next day delivery, arrived the following day at 12pm.

Brilliant service and price, will use again thanks

I made an order next day delivery, from this company on Monday, today is Thursday and I did not receive any thing. I had to close my shop 2 days because they didn't deliver my coffee and my staff.

Worst company ever.
Placed an order with expected next day delivery. I was informed it would be delivered on the 25th, it’s now the 29th. Spoke to Steven over email who is apparently the manager. All I asked for was a refund for the delivery charge, I had to ask twice and on both occasions my request was completely ignored and no response provided in regards to this. Rude, ignorant and sarcastic. Contacted them by phone to try and get a resolution and the staff are the same. No wonder being managed by him. Avoid. They do not value customers. Extremely disappointed with the service.

Update: Steven is the director, he has since emailed me saying “Dear angry customer” he’s contacting the courier to cancel my order and wishes me a fabulous day. Point blank the most rude and horrible “businessman” I’ve ever had dealings with.
Avoid like the plague.