So I understand that they are going through a system change currently and I knew that my shipment was going to be delayed. However, knowing that I was still unsure of my actual package delivery date.... Toon meer
Bedrijf heeft geantwoord
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Update : My AED was received on 4/6/2026 in good working order without any concerns. Thank you AED.US for fulfilling your promise to deliver. Original: Purchased AED, extra pads and warrant... Toon meer
Bedrijf heeft geantwoord
Great customer service, pleasant and answered all my questions without the pushy sales pitch. I wanted an inexpensive aed to have in my vehicle. Their mystery aed absolutely fits the bill. Refurbished... Toon meer
Bedrijf heeft geantwoord
Called and asked to expedite shipment and was given the option to cancel because shipments were delayed. The shipment arrived on time. Maybe a little earlier than expected. Great customer service.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AED.us is your home for all things related to Automated External Defibrillators, AED accessories, CPR/AED Training, and much more! With a combined industry experience of over 300 years, our team understands the value of providing our customers a long-term partnership. Our mission, our passion, our duty is to forge stronger links in the chain of survival. Contact us today!
Contactgegevens
1001 Flagpole Court, 37027, Brentwood, Verenigde Staten
- 800-695-1209
- support@coromed.us
- aed.us
4,5
Uitstekend
713 reviews
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Antwoord van Coro Medical (AED.US)
James, thank you so much for sharing your experience! We’re thrilled to know everything went smoothly for you. If you ever need anything in the future, we’re always here to help.
Antwoord van Coro Medical (AED.US)
Jared, we understand how important these pads are, and we sincerely apologize for the delay in fulfilling your order. This item has been on an extended national backorder with the manufacturer, and unfortunately we did not have any inventory available to ship sooner.
We know how frustrating this can be, and we truly appreciate your patience during a situation that was out of our control. If there’s anything we can assist with moving forward, please don’t hesitate to reach out. We're here to help.
It was quick and easy to order
It was quick and easy to order. Called in and the folks were super nice.
25 oktober 2025
Antwoord van Coro Medical (AED.US)
Lawerence, our team truly enjoys helping our customers, and we’re glad that came through. If you ever need anything in the future, we’re here and happy to assist!
Easy ordering system and fast customer…
Easy ordering system and fast customer service response to questions.
11 november 2025
Antwoord van Coro Medical (AED.US)
Thank you for the feedback, Debra! We’re glad to hear the ordering process was easy and that our team was able to assist you quickly. We appreciate you choosing us and are always here if you need anything.
The item arrived damaged - AED made things right
I ordered an expensive item, and it arrived damaged. I sent an e-mail to customer service with an explanation and photographs of the damaged item. Crickets. No response. This a poor representation of your customer service.
UPDATE 11/21/25: I received a call from Alexis to help resolve the concern. Alexis repeatedly followed up with the status of her resolution efforts. The company sent me a replacement regulator quickly. Thank you Coro Medical/AED.US for making things right.
8 november 2025
Antwoord van Coro Medical (AED.US)
Adam, we're very sorry for the damage to your item and for the lack of response. I completely understand how frustrating that must have been. It looks like your emails were mistakenly caught in our security filter, which kept them from reaching us.
We’ve left you a voicemail and look forward to hearing back from you so we can resolve this right away. Thank you for giving us the opportunity to make this right.
Antwoord van Coro Medical (AED.US)
Ed, thank you for the wonderful review! We're glad you had a positive experience with your order and hope to serve you again.
It took forever to get order with NO…
It took forever to get order with NO explanation except pads were backordered. We will not be ordering anything from you in the future. These were AED pads and left us in a bind to the point we got some elsewhere.
6 november 2025
Antwoord van Coro Medical (AED.US)
Wesley, thank you for sharing your experience! We’re truly sorry for the delay and any inconvenience it caused. We genuinely appreciate your patience and feedback, and we’ll continue working to improve communication and transparency for our customers.
Took an excessive time to fulfill the…
Took an excessive time to fulfill the order. It was a basic order for a pad/battery module on a current AED.
6 november 2025
Antwoord van Coro Medical (AED.US)
Thank you for your feedback, Charles! We sincerely apologize for the delay in fulfilling your order. The item you ordered was on an extended backorder from the manufacturer, which unfortunately affected our ability to ship as quickly as we strive to. We completely understand how frustrating that can be and appreciate your patience during the delay.
Excellent product
Excellent product? price and great customer service!!!! Fast shipping as well.
13 oktober 2025
Antwoord van Coro Medical (AED.US)
Thank you for your feedback, Barbara! We're glad to hear you had a positive experience.
Great Service
The ease of ordering, the great customer service and the timeliness of the shipment was excellent. We have put the AED to use since we just received it on yesterday.
30 oktober 2025
Antwoord van Coro Medical (AED.US)
Julia, thank you so much for your kind words! We’re thrilled to hear your ordering experience was smooth and that your AED arrived promptly. It’s great to know you already have it in place and ready for use. We truly appreciate your business and trust in us!
Takes way too long to ship items out
Takes way too long to ship items out. Needed my order right away but no option for expedited shipping was offered. I've received email that item has shipped but it's been 4 days and UPS still not in possession of item. I will not be using your business any longer.
31 oktober 2025
Antwoord van Coro Medical (AED.US)
We’re very sorry for the delay and any confusion with your order. We completely understand how frustrating it can be when an item takes longer than expected to arrive. Our team has reviewed your order and confirmed it is out for delivery. We also followed up with you directly by email. We truly appreciate your feedback, as it helps us continue to improve our service.
Very easy to order
Very easy to order. Thank you for the rebate! It is going to the Alburnett Iowa Historical Society. My husband went into cardiac arrest and there was no AED to give him quicker access to lifesaving treatment. Hopefully now we can potentially help save a life by this donation!
28 oktober 2025
Antwoord van Coro Medical (AED.US)
Patricia, your contribution makes a powerful difference. It’s truly meaningful to see your experience turned into action that could save lives in your community. We’re grateful for your generosity and commitment to helping others.
Ordering online was quick and easy
Ordering online was quick and easy. Although shipping option was automatically added. Once I called customer service to have it changed the rep fixed the shipping from almost 100.00 to 0.00. She was amazing.
6 oktober 2025
Antwoord van Coro Medical (AED.US)
Emily, thank you for the fantastic rating! We’re thrilled our team could get everything squared away promptly. If you ever need pads, batteries, or reminders for replacement dates, we’re here to help—just reach out anytime.
Not Happy
The product keeps being shipped to a bad address. I have not received the product once. I have called and been told that the correct address has been added, and the product will reship, but I have not received it once. I have one AED that is out of order until I receive new pads and only have one good one on site.
11/10/2025
I did finally receive 1 of 2 replacement pads for my AED machines. I paid for two and only received 1.
3 oktober 2025
Antwoord van Coro Medical (AED.US)
Jason, I'm truly sorry for the frustration here! We’ve already placed a replacement order for you, and we’ll email the tracking number as soon as the carrier scans the package. If the original parcel turns up, you can refuse delivery, so it returns to us automatically. If you need anything else in the meantime, please reach out to our support team and we’ll help right away!
Antwoord van Coro Medical (AED.US)
Mark, we appreciate your kind words and support! It means a lot to our team to know we’re meeting your expectations. Thank you for choosing us!
I had to order AED pads as mine were…
I had to order AED pads as mine were expiring. Though there was a back order on them, I received them before my others expired. The ease of ordering was also excellent.
3 oktober 2025
Antwoord van Coro Medical (AED.US)
Rodney, thank you so much for your positive feedback! We’re happy everything arrived in time and that your ordering experience was smooth. Your support means a lot to us!
Ordered online which was easy to do and…
Ordered online which was easy to do and package came in a timely manner.
23 oktober 2025
Antwoord van Coro Medical (AED.US)
Debbie, we appreciate your positive feedback and are so glad everything went smoothly with your order! Thank you for choosing us — we look forward to helping again in the future.
Takes too long to get the merchandise
23 oktober 2025
Antwoord van Coro Medical (AED.US)
Michele, we appreciate your feedback and apologize for the delay you experienced. Our team is continuously working to improve fulfillment times and provide faster delivery for all orders. Thank you for your patience and for giving us the opportunity to serve you.
I placed an order for batteries that had been bought locally.
I placed an order for batteries for my Zell AED Plus and the picture on the website matched the batteries in the unit, but when they arrived, they did not have the "blue ring" around them. They looked like the batteries we had bought locally. After calling them, they quickly said they were the same batterries we had bought and said to return them and gave us an RMA. Mr Favours was very nice and understanding. I will be ordering the next set from them in 5 years!!! Great company!!
23 oktober 2025
Antwoord van Coro Medical (AED.US)
Garland, thank you for sharing your experience! We're glad Mr. Favours could assist and make the process easy. We appreciate your trust and look forward to helping again in the future!
I ordered the wrong infant pad
I ordered the wrong infant pad, have reached out to exchange and not heard back
30 september 2025
Antwoord van Coro Medical (AED.US)
Joanne, we're sorry to hear about the mix-up and any delay in getting back to you. Our team has reached out and left a voicemail today to assist with your exchange right away. Please return our call at your earliest convenience so we can get this resolved for you as quickly as possible.
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