BlackVue Australia Reviews 22

Adam knew exactly how to help. He directed me through different ‘pages’ of the app on my phone, knew expertly how to get me to a certain page, knew what I needed to know (as a dash cam virgin), what best to set different menu options at for my purposes & led me thru everything with professional patience & know how. It was such a relief & delight, to work thru it all with him & also, to speak to such a good human! Thank you so much!

Contacted Company in Osborne Park WA for a replacement SD Card and whilst fitting to dashcam they recognized an issue with the camera accepting the SD Card. After reviewing Company advised an internal component had broken within the dashcam so they offered to replace the camera under warranty. At all times the staff very extremely approachable and helpful, especially Adam (Support Officer). If you need a BlackVue dashcam or support then I would highly recommend this company - AUTO BLACKBOX PTY LTD
p: +61 (8) 6267 5167 f: +61 (8) 6267 5166
a: 13 Pearson Way, Osborne Park WA 6017

I experienced a Blackvue dashcam failure and reached out to Blackvue’s Australian distributor, Autoblackbox support staff who are based in Perth Western Australia.
Their phone and email support was absolutely brilliant.
Chaim was able to provide some very well explained technical information and suggestions on how to restore functionality.
To further help fix the ongoing issue he sent via Express Post, a replacement rear dashcam unit at no cost me, which ultimately fixed the problem.
This is the best customer experience that I’ve had in decades, bar none!
I can highly recommend Blackvue and their distributor Autoblackbox, they have the best dashcam products and even better staff to help you.

Kieran was incredibly helpful and professional and knowledgeable. I am very appreciative of his time and attention to detail. He also demonstrated empathy and understanding around my lack of tech knowledge and I left the conversation with a better understanding of your product and tech in general.

Too long call waiting time to get the support. Help was great. Thanks to the staff

Kieran. Was so helpful. Stepped me through the process. Just brilliant

As soon as I started speaking to Adam I felt he knew what he was doing, he worked through the problem step by step with me and figured out what was wrong and fixed the issue

Kieran has been so helpful! He guided me through how to use the black vue app. Great customer service, no long wait or 10 option hoops to jump through either A+

I have had the best experience, love the product and loved the technical help to fix my LTE reconnection problem. Thanks a million!!!

Perfect, knowledgeable and trustworthy response. Such a great experience.

Oliver was polite, friendly, thorough and very helpful.

Adam was so helpful! He was very clear and explained exactly what I needed to do whilst being very pleasant and warm.

Oliver is the BEST!!! His communication was very clear, was incredibly patient as these situations can be very frustrating, and absolutely courteous throughout our whole communication. An absolute legend and you guys are extremely fortunate to have Oliver work for you and not the competition. If I could buy him a beer id buy him a keg. Give him a payrise.
Thanks Oliver!👍
Regards
Zoran

Warranty claim for the camera was very quickly resolved, with the new camera’s firmware and configuration updated, before being installed.
Thanks to all the Blackvue team, and on this occasion to Oliver in particular.

Oliver was incredibly helpful. Excellent customer service articulating the causes, solution options and focusing on resolving the problem. Similarly the assistant the day prior whose name I didn’t get. Very helpful.

Whenever I ring Blackvue Australia, I’ve always found that they are extremely helpful and know exactly how these cameras work. very happy with their services and knowledge. Thanks Tony Mifsud. Sydney Australia.

Oliver was friendly patient and showed genuine interest to resolve my issues. I really appreciated his pleasant and calm tone.

I uploaded the Feb 2026 update and once I did, my Blackvue access shut down. I wasn't able to log back into my blackvue to view any recordings, battery recharge or anything. It kept saying no internet - yet i knew there was internet. I knew even inside my home I had internet.
Adam and I went through various options - restarting my phone, changing settings and realised it wasn't my phone. When I logged in it said = no internet.
We realised it was a glitch from the blackvue update yet Adam wasn't sure how to resolve it. He hadn't come across it with other blackvue users.
So Adam and I created a new login with another email address I had. Now I have two logins with blackvue as I'm unable to cancel / remove my existing login.
If blackvue are able to figure out what caused the glitch to prevent me loginng in then please let me know - perhaps there's a future update.
However, Adam was so patient, so caring, understanding and supportive - a great person to have as part of Blackvue's call centre team.

Excellent customer service from Oliver. He was very patient and explained things clearly. Lost a star because I have left messages previously outside WA operating hours, and when the customer service officer called back I was either at work or unavailable.

Well I brought a black vue dash cam for the first time and had issues.
The team were very helpful and easy to talk too although unhappy with product at first but in the end it was solved by the great customer service.
Keep it up