Everything from the customer service when I made a mistake, the communication and the quality of the product was first rate. A great company to deal with - the stools are just right; comfortable and b... Toon meer
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Lees wat reviewers zeggen
Good price, efficient ordering and delivery, only reason I didn’t give 5 stars is because one of the holes under one seat didn’t fit the bolts supplied. We’re using it anyway, seems secure enough with... Toon meer
I was disappointed upon opening that the frame of mirror was damaged. Probably happened in transit. Putting together was ok but be sure to study instructions. My daughter was very happy overall wi... Toon meer
Bedrijf heeft geantwoord
Brilliant company. Had never purchased from them before, however, I would encourage all to buy from them because of their fantastic customer service! I purchased a vanity unit and I had a sm... Toon meer
Bedrijfsgegevens
Over CLIPOP
Geschreven door het bedrijf
Welcome to CLIPOP
Clipop Furniture : Design for a Cosy-Effective Life.
About Us
With over 6 years in the furniture business, CLIPOP Furniture has assembled an imaginative collection targeting style-conscious buyers. Blending contemporary styles, modern lines and comfortable appeal, from home to office, you can find any furniture you want here.
Shop FurnitureContactgegevens
Verenigd Koninkrijk
- service@clipop.eu
- clipopuk.com
4,1
Goed
2K reviews
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Reageert doorgaans binnen 48 uur
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great price very fast delivery and good…
great price very fast delivery and good quality chairs
30 september 2025
No Response and Awful customer service.
I bought 5 chairs from here and sent them back as instructed for a refund. It has been a month and they have been delivered for weeks. I’ve received no refund and they are not answering my message's. Terrible and slow customer service. I have now started a dispute with my bank.
12 augustus 2025
Antwoord van CLIPOP
Dear Mrs. N Ghafoor,
Thank you for bringing this matter to our attention. We extend our sincerest apologies for your experience. We fully understand your frustration at not receiving a refund over a month after returning five chairs, compounded by the inability to reach us, which must have made you feel your concerns were not being addressed. This falls far short of the service standards we strive to deliver.
Upon verification, our team did indeed respond to your message on 9th September requesting the return tracking numbers, but we did not receive a reply from you. Should that email have failed to reach you or if there was any subsequent communication oversight, I sincerely apologise.
The reason for requesting the tracking number is that the warehouse processes hundreds of parcels daily. The tracking number is the sole means of quickly and accurately locating your parcel. Without this information, we are unable to confirm receipt and process your refund.
We regret to learn that you feel initiating a dispute with your bank is the only recourse. We would be most grateful to resolve this matter directly with you.
Should you provide the tracking numbers, we shall personally ensure your parcels are located and process your refund on the same day.
We fully acknowledge that our service has fallen short of your expectations and solemnly pledge immediate rectification. Thank you for your patience and understanding.
Best regards.
CLIPOP Customer Service.
It’s been a very disappointing and…
It’s been a very disappointing and stressful experience. I was told my order had been dispatched on 22nd Sept. But, unfortunately, what I failed to realise was that my order had been split and were scheduled for delivery with 2 different companies. Whilst the first package was received on time with no issues. 7 days later, I am still waiting for the completion of my order, which on Friday, I was notified would be delivered on Monday 29th Sept. Several unsuccessful calls later, on the delivery website is it now saying that my parcel is at the delivery depot and will be added to the next available driver's route.
22 september 2025
Antwoord van CLIPOP
Dear Poospa Soobroyen,
Thank you for taking the time to share your experience — we are truly sorry to hear how frustrating and stressful this has been for you.
While we're glad the first part of your order arrived on time, we completely understand your disappointment regarding the delay with the second parcel. It’s certainly not the experience we aim to provide. The split delivery should have been communicated more clearly, and we apologise for any confusion caused.
We’ve followed up with the courier and can confirm that your parcel is currently at the depot, awaiting allocation to the next available driver. We appreciate how inconvenient this delay is, and we’re actively working with the delivery partner to ensure it reaches you as soon as possible.
Please rest assured we’re monitoring this closely. In the meantime, if you need any further assistance or have any other questions, please don’t hesitate to get in touch with us. We are committed to resolving this for you and making it right.
Thank you again for your patience, and we hope to make this right.
Best regards.
CLIPOP Customer Service.
Excellent value for money
Excellent value for money. Really comfortable bar stools & they look really good too.
Very simple to order via the website, excellent communication regarding delivery & arrived on time.
21 september 2025
Great company
Being a returning customer, I emailed them asking for a discount and it was granted, my order was delivered within 3 days, great company and customer service, would recommend.
17 september 2025
First time. Buyer and won't be the last
First time buying chairs from here and would not hesitate to buy in the furniture..from placing order I was updated at every stage, had wee hiccups but that was rectified immediately.Got to say this company's service and customer service is second to none ..one of best company's I've dealt with ...5star excellent
8 september 2025
Dining chairs
I ordered 4 dining chairs and 1 of them had a slight tear in. I contacted customer service and straight away they sent me a replacement and the new chairs were delivered in 2 days! Customer service was amazing. They were so prompt and dealt with the issue straight away! The chairs are also beautiful, at such a great price!! I will definitely be ordering from here again! ☺️
22 september 2025
Review zonder uitnodiging
I love my chairs
I love my chairs! Good quality, delivery was straightforward and good packaging. Assembly was required, but no hassle. Transformed the look of my kitchen. Wear and tear to be seen.
8 september 2025
Good service undernined by poor quality control
I bought two bar stools, delivered on time as promised. However they could not be assembled with the screws provided because of the thickness of the upholstery. I got an excellent response from Customer Service but in the end it was quicker for me to go to B&Q and buy longer screws than wait for a response from the manufacturer in China.
18 november 2024
Antwoord van CLIPOP
Dear Mr MacPhee,
Thank you for your feedback. We sincerely apologise that the screws provided were indeed incompatible with your newly purchased stool assembly, causing you significant inconvenience and distress. We deeply regret this outcome.
We particularly appreciate your acknowledgement of our customer service team's prompt response. However, we fully understand that the proposed solution failed to meet your expectations for efficiency, ultimately necessitating your visit to a local shop to resolve the issue. We deeply regret this outcome.
Your feedback has been forwarded directly to our Product Management team. We have now optimised our solution by dispatching replacement parts directly from our UK warehouse to UK customers to expedite issue resolution. Concurrently, our Quality Control team has been instructed to enhance inspection protocols to prevent recurrence of such incidents.
We sincerely hope you may enjoy the pleasure your furniture brings and thank you for providing this valuable opportunity to improve our service.
Best regards.
CLIPOP Customer Service.
Would recommend
Chairs arrived very quickly, easy to assemble and look great. The fabric feels really good quality but also easy to clean which is a big plus for us with three kids who loved sitting up at the breakfast bar having their cereal!
Will probably buy the dining chairs to match.
15 augustus 2025
FANTASTIC EXPERIENCE
Due to a previous review I was given the opportunity to win a fabulous FREE gift. The customer service was personal and efficient, as they confirmed all of the practical details. I a am extremely pleased with the quality and practicality of the gift. I was given a choice of colour options too, so it fits within the decor of the room. More than that, the customer service show a desire to improve their service and asked me what I’d like to see in their next range! Fantastic.
18 september 2025
Review zonder uitnodiging
Easy to order
Easy to order. Fast delivery. Kept informed of order progress. Packaged well. Good quality
10 september 2025
Quality of chairs very good .
Quality of chairs very good .. good service fast delivery
8 september 2025
Very pleased with my purchase
Very pleased with my purchase! Great quality & speedy delivery! Thank you 😊
8 september 2025
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