Crocs Australia Reviews 188

Worst customer service ever. Rude staff, lack of training, no refunds.

I ordered a couple items from the store, 2 pairs of crocs and jibbitz. Upon receiving my delivery a week later, I noticed one of the crocs was missing. I checked for correspondence and the tracking and saw that this had confirmed one package with all items.

Contacted customer service via online chat and was informed that the item had been cancelled due to limited stock when packing, I understand this happens, but I cannot understand why I wouldn’t be notified.

The online agent (Efrin) assured me that they would NEVER charge for a cancelled item and that the charge would automatically “disappear“ from my bank account. I insisted that I had already been charged at check out via afterpay and that a refund needed to be issued. The agent refused to acknowledge this and said that a lack of refund needed to be chased up with my bank/institution. When I tried to explain that this is incorrect because the company needs to initiate a refund first, they abruptly ended the chat.

I then called customer service, their call centres are very obviously located overseas, and asked for proof of refund and a new receipt of purchase/tax invoice. All I got was an email saying to expect a refund within 21 days.

I attempted a final time to contact customer service online, this time the agent promptly processed a manual refund with a refund case number but was still unable to provide a refund receipt or tax invoice.

It’s been 2 weeks and I still haven’t received notification via afterpay that the refund has been processed, knowing that afterpay processes refunds almost instantly as soon as the company does, gives me reason to believe that crocs is yet to actually process anything.

DO NOT BUY FROM THIS CROCS AUSTRALIA WEBSITE IT IS A SCAM YOU WONT RECEIVE THE ONES YOU ORDERED I ORDERED PINK MEGA CRUSH SIZE 7 AND GOT SENT YUKKY GREEN SQUID GAME CROCS IN SIZE 7. I EMAILED THEM AND NO REPLY ..... BEWARE OF CROCS AUSTRALIA DO NOT ORDER!!!!!!

If I could leave a negative rating I would. Placed an order. Delivery tracking said delivered. Not delivered at all. No one can provide a photo of said delivery. Crocs Australia say they are not responsible. When it leaves them it’s my problem. Meanwhile I’m out $80. Do not purchase from them online. Ever. I’m livid. Their customer service should be called Not Our Problem. Thieves. So what stops the driver from keeping my paid goods and claiming they delivered it?! Do better Crocs Australia. You are rubbish. The collective online reviews proves it. I should have looked before I paid. I will dispute with PayPal.

Terrible customer service, like really bad.

Worst customer service. Phone number doesn’t work. When you press 1 for English, it responds in Spanish and hangs up.
WhatsApp customer service took 7 hours to respond and didn’t offer any help.
Order was cancelled without my knowledge. I had to do my own investigation to find that out. They sent a ‘sorry your order was cancelled’ code- the code is expired.

Absolute rubbish, a blind man could be more accurate with the sizing. This was the last pair of crocs I buy. What a waste of money.

Terrible customer service and delivery time. Would never shop here again.

Crocs are fire!🔥🔥🔥 So comfortable! I love them! They are actually so good. Good for after a run or after the gym. Takes my feet to a whole new world. Amazing. They are actually crazy.🔥🔥🔥

Sizing was really off, despite me following the sizing chart. Crocs considers this a "change of mind" and so it cost me $20 to return for a refund.

Crocs then didn't provide refund until I contacted them. Crocs then refunded 2 cents below the cost without any reason.

Super dodgy and would not recommend purchase via crocs online.

Worst customer service in history
Pretty sure I ordered a size 10
Got the email receipt straight after ordering and noticed it said size 8....
So I immediately got onto live chat gave my order number and said there seems to be a problem can it be adjusted to a size 10....
Got told nar can't change it youl have to wait until the order comes pay to send it back and swap sizes then I said I literly just ordered? They said yep can't change it

I returned 2 crocs to them as they were too small. They claim to not have received it and won't provide a refund. Went back and forth with them via email, requested a phone call from a manager and did not get one. Out of pocket $170 for no reason, for shoes that I don't even have.

In addition to the website sending the wrong product, I had to pay for the return it for them and I have not yet received any assistance regarding having my money back.

I returned the product as soon as I received it following the instructions sent by email and the return status remains “pending” even though it was delivered by Australia Post on September 17th at 12:04 pm.

I bought it through the website thinking it would be more practical but they made the experience the worst possible. Very disappointed. I will never buy from the website again.

Garbage customer service. First time buyer. I accidentally bought the wrong size and it's all my problem. Never getting another cent from me.

I ordered 3 pairs, only received 2. Called for them to be located and shipped and asked for express post which was not an option, regular post only. Was told to call back in 2 days for postage update. Item not shipped 4 days later. Don't use Crocs online, they SUCK.

Poor customer service & policies.
- Purchased an item online and the size was too large. But there is no option to exchange the items online. Neither can go to store for exchange as the item was purchased online.
- So, the only option left is to return the item and lose the original offer/ discount price. Now if I want to purchase the item again with correct size then I have to do that with current prize.
- On top of that as I raised a return order for this, and I have to pay for the postage as the items purchased online or from crocs app don't come with return postage.

Crocs really need to work on the return and exchange of products purchased online or from app.

I genuinely love the shoes but I will always buy 3rd party. If you have to return something 30% of your return is eaten by postage. My wife ordered a pair, there was no confirmation and no money taken from her account so she ordered again. Before anything was even sent the option to cancel the double up was refused. I recently had to use the site as they had the only pair I really wanted and the return process was so expensive, I had to follow up via email because tracking had said it arrived 6 weeks prior. They never apologized, just asked for the order number and then I had the refund within 2 days. I had to do all the work and they spoke to me like a naughty child!!! If I hadn't sent that email I don't believe I would have received my refund. I tell everyone I know to buy 3rd party.

I have a pair of Crocs flip flops that are over 20 years old. No tread left, but still don't slip and are still seriously comfortable and I thought couldn't be beat.....Until I bought a new pair of Crocs "Mellow" flip flops. OMG! it's like walking on cushions while having your feet massaged! I have also updated my Crog clogs, which I use for my everyday walking and I recently bought a pair a pair of Crocs "Mellow" clogs, wich I use as house slippers. They have the same comfort level as the "mellow" flip fops. As you may realise by now, I'm a (77 year old disability pensioner) Crocs fan. By the way, my lovely 66 year old wife is similarly addicted to Crocs. Just a quick note to those suffering from type 2 diabetes, as I am, and understand the footpain that can accompany that terrible affliction, forget the so called "experts" advice and buy a pair of crocs "mellow" range products. You'll be happy that you did.

Order came in fast, nice crocs. Size is accurate.

Placed and order, received confirmation, but then the order was not shipped. I chased the order and then received an email to say my order could not be fulfilled but here is a $20 off voucher. But I order when items were on sale and 20% off, so this voucher is less than the discount I recieved on my order. No mention of my refund. And the items I ordered are in stock, but are now full price. The phone number also doesn't work.

Just a horrible customer service experience!!

Ordered a pair of sandals for $79.99 on 5 May and it arrived 8 May but was too big. I returned on 12 May. On 15 May got notified by afterpay that my refund of $0.02 has been processed and finalised. I have tried reaching out to Crocs over 10 times and keep getting a stupid automated response. Phone service is the poorest I have ever come across. So very disappointed!