DigitalFibre Reviews 371

Spoke to lovely belle on customer service who was very helpful and kind yet again. Wanted to also mention sophie where nothing is too much to ask for and she for sure is a credit to the company, i think i would be a lot more stressed if it wasnt for sophie

You’ve not kept your promise that all charges from BT WOULD be paid by your company also the phones don’t work cannot register with base station they should have been paired before you sent them out PATHETIC WISH I HADNT trusted Rob rowley !!!!

Digital fibre have been absolutely fantastic and continue to support me whilst in dispute. More so, I would like to say a massive thank you to Chloe who has been incredible with service, ease of speaking and overall simplify things and making me have trust again in speaking to a company. Speaking to an actual human who understands you and calms you is priceless. Chloe you’re fantastic

Polite and to the point.

Every thing went wrong! Internet was changed over eventually but took a little while. Have only recently found out that they never notified the supplier so now getting double billed!!! Took out a phone package with them that took over 6 weeks to install after the handsets were delivered.

Customer service is very limited, they don't respond to emails and telephone calls to them are never answered, they always have to call back if you're lucky!

They are supposed to be taking care of termination charges from old supplier but it seems that hasn't really happened and they charged 3 months upfront before ethe system went live. Have had to pay current supplier in this time as well due to the lack of information.

If you want to waste you're time, effort and eventually legal cost, this is the company for you!

Waste of time and very frustrating. Do nothing they say they are going to do and seem happy take your money and give you the worst service ever

Leanna was really helpful gave her the issue we were having and she was sympathetic about it explaining that she would pass our fault through to Tech

Very helpful young lady

Had a good experience talking to Ally ..
Finally I am hopeful things will get sorted going for forward.

"Tiahh" Kown want she was talking about, and went out of her why to help.

PLEASE STAY AWAY FROM THIS COMPANY.!!!!!!

Honestly the worst company I have tried to deal with, talking 3 hour waits on the phone,, 3rd week into a problem with the internet no fix and seems like no plan to get a fix sorted.!!!
though the phone staff are nice (I know it’s not there fault) it’s just an absolute sh*t show of a company..
it as Cost my business thousands in last revenue SO FAR and they don’t seem to care, also they have just tryed to take £180 out my bank agreed to a contract at £40 with no bill or brake down of costs

Back in February, I complained about the treatment of my 100-year-old mother and was assured that a refund was to be processed.

My mother subsequently terminated the contract and paid an agreed termination fee.

The other day (yes, we are in May), she noticed that the company had set up an unapproved direct debit and taken a payment of around £90 from her account. Which bit of termination don't this company understand and when did they start sanctioning theft from an account?

I was asked, after the last complaint to consider putting something nice on. Sad to say, this company have stooped to new lows. AVOID AT ALL COST - YOU HAVE BEEN WARNED

BELLE CONTINUES TO BE CONSTANT BLESSING TO OUR COMPANY IN HER PROFESSIONLSM AND MOTIVATION IN KEEPING OUR PHONES AND INTERNET RUNNING SMOOTHLY.

The assistant spoke English without a foreign accent; essential for those with hearing difficulties.
Also, she was prepared to have a proper conversation as opposed to reading from a computer screen. The problem with computers is that they are synthetic [a series of on/off switches] and incapable of forming an understanding which is so necessary for human beings.

Chloe from Digital Fibre has been helping me sort out an Early Termination Fee from my previous supplier . She has been very supportive and a fountain of knowledge. Composing letters for me to send to the previous supplier. Always rings back or emails. Sorted out several related problems as well .
Thank you Chloe

Ruby in customer service was fantastic, ran some tests and spoke to engineers about my issues. She called back as promised with answers. Let’s just hope the openreach team are as professional as Ruby.

Terrible, never answer the phone or email

Chloe was amazing- She reassured me and kept me calm when I was in an head to head battle with escalating charges from BT !
She enabled me to get a positive outcome - I’m so grateful for her expertise in guiding me through a traumatic period !!
Thankyou Chloe you are a Godsend

Very poor service they don’t answer the phone or emails! And I’ve had an email asking for another good review from Chloe ?

Tia was brilliant on the phone very polite

I would leave 0 if I could. Our business was approached by digital fibre, who stated they could beat our current bill with other providers for the same service. We agreed. This led to the biggest whirlpool of nonsense I've ever seen in my life......
A long story short, we plugged the equipment in and.....it didn't work. Nobody at their end could make it work. For weeks we had a drop in internet and phone troubles for month. It cost us a fortune to go back to other provider, and after exercising our 14-day right to leave the service, they still went ahead and ported over the other site (without our knowledge). This was in October, and we are STILL receiving bills from them, with threats of debt recovery from services we haven't had in 7 months..... and every time I email and call, there is no reply, no answer, nothing. Pressing 1 for a call back doesn't happen. A telecoms company who can't process information, receive emails or phone calls...... Stay well away rom them.