DigitalFibre Reviews 371

I’ve dealt with Chloe on two separate occasions now and both times she has been super helpful and resolved any issues. Thank you, great service

RYAN & BELLE HAVE BEEN VERY HELPFULL FROM THE START, I HAD INTERNET FOR 4 DAYS THEN IT DIDNT WORK, I WAS WITHOUT PHONE & INTERNET FOR NEARLY 3 WEEKS DURING THIS TIME RYAN WORKED TIRELESSLY TO RECTIFY THE PROBLEM, IT TRANSPIRED THE FAULT WAS TO DO WITH OPENREACH, THEY HAD DISCONECTED THE WRONG LINE. EVERYTHING IS BACK UP & RUNNING SMOOTHLY THANKS TO THE TEAM AT DIGITAL FIBRE.

If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. I had no line OR WiFi for a week - in my hairdressing business!!!!!!! Then only able to receive calls through my personal mobile. Lied to and told my previous supplier had be sorted, resulting in a £600 bill from BT. But that member of staff doesn’t work there now, AND they conveniently lost all their phone call recordings when i requested them. Requested my contract eleventybillion times.. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. Booked time out for them to call and they don’t. Which has costed me! THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY !!!!!

Ruby was very helpful with my enquiry, explaining everything in layman's terms. Very helpful indeed. Thank you Ruby.

Very helpful explained everything clearly.

Chloe penney was really attentive with helping us with all of our buisness accounts and great communication with us to make sure everything ran smoothly in switching over providers, we look forward to working with you
thanks Paul

Mya was incredibly helpful and professional. She kept me updated throughout, resolved my landline issue quickly, and followed up to make sure everything was working. Really appreciate her support!

Ally was pleasant and helpful thanks for your time today

I had a problem with my land line, explained the problem to MYA, a member of the support team, she was very helpful & said she would look into it. It took a few days to sort it out & she kept in touch with emails. I also had calls from the engineer who was looking into it to let me know what was happening. Very pleased with the service which was dealt with quickly & professionally, everything back to normal.

It was frustrating at times, but Mya kept going..thank you

No service from the 18th November endless phone calls business line only resumed on the 20th December furious

Absolute terrible customer service. I’ve been without a phone line for 8 weeks. It’s really having an impact on my business. They always promise to call back and keep me in the loop which they don’t. Nightmare to get in touch with too, try and call multiple times a day and I’m on hold for longer than 30 minutes most times before I get through

Plain and honest response. Pity about the bil price.

She had a job to do & did it politely. She called on behalf of some else re an unpaid invoice. My records showed the invoice to have been paid two weeks ago.

Update .Now on day 17 of having no phone ,as we are a small independent shop this is proving to be severely damaging ,the added insult being that digital fibre cannot even manage to transfer calls to the owners mobile! We were fed more false promises last week ,when we were assured our phone would be remotely fixed by today 8th Dec , stupidly we listened ,at close of business today ..guess what ,still no phone line! We are in absolute despair of this shambolic excuse of a company .Offcom here we come

I had a few issues regarding my internet account and billing and Chloe kindly and politely sorted out everything for me and even got me a better deal and I’m so grateful . Her customer care was exceptional

After being told that changing to Digital Fibre would be a seamless transition, we were disappointed to be without a landline and internet for about three weeks, this was mainly due to the fact that a wrong connector was sent out with our new modem.
Although all members of staff were helpful and polite, I had difficulty in contacting anyone by email, and replies were very slow. At one point I was told my emails had got lost in the system.

I’ve been dealing with Chloe Penney from the legal team and she has been absolutely brilliant. She’s been helping me throughout my switch and with a few other issues I’ve had along the way, and she’s made everything so much easier to understand.

Chloe is incredibly friendly, patient, and easy to talk to. She explains things clearly, keeps you updated, and genuinely takes the stress out of the process. It’s rare to feel this supported when dealing with anything legal, but she’s been solid from start to finish.

Really grateful for all her help

I run a hairdressing business and unfortunately decided to change my telephone and broadband provider over to the Digital Fibre.After all the promises of the smooth transition I was convinced that it would be worth it. I started this in September 2025 and now my phone line is completely down ,9 days so far.My clients can’t get through to us or vice versa. I have been contacting the company every day ever since I was aware of this issue.Getting through and responding takes really a long time and company calling back to me never happens.I’m furious and frustrated about this and also lost custom.How can my phone number not been al of sudden recognised as voice says when trying to call into it.I’ve had the same number since I started over 11 years ago and need this connection with my clients.
Not happy at all and wondering how much longer I have to wait before I can get my phone line back in action… especially that we are heading into the busiest time of the year and Christmas season.
I really have tried everything to get the communication with the company make some results.
Immense frustration and stress for empty promises about the whole thing.
Ville Rantanen
Dimps Unisex Hairstyles
Meltham
( phone number now missing)
01484850960

Ryan is always very helpful and friendly.