DigitalFibre Reviews 371

Following a few teething problems with our business accounts being set up we could speak highly enough about the effort put in by Steve, Ruby and the team at digital fibre. They all have gone above and beyond to set us up and we are very pleased with their continued support.

I would like to leave feedback for Ryan Stewart. He is a pleasure to deal with. Always friendly and helpful. A credit to Digital Fibre.

Ryan always go above and beyond. He is one of the most helpful people I have had the pleasure of having to deal with.

I have made a number of calls but Sophie was by a mile simply brilliant. She was true to her word and looked into the issue I was having with my mother’s account. Having worked in this area I can without doubt say she was fantastic and a real pleasure to deal with. Thank you.

Ryan is always so helpful, friendly and polite. Always calls me back.

Great service - Thanks Ryan :)

Mya was very helpful and really friendly .. and would like to thank her for what she has done

Well.. all started of quite promising. But we have lost the lines and handsets and boosters were confirmed but what was expected never came. Steve attempted to sort but the lack of returning calls or updates is poor. Digital Fibre appears not to be too bothered about responding to emails.. and here i thoughy BT was bad. Email in a complaint they said, that was 3rd of December.. still waiting. Repeated asks for our account manager to call us, since November!

We are a Medical/Healthcare provider who have experienced a Prolonged loss of landline telephone service 19 days (and continuing at time of posting

We experienced a significant interruption to our primary landline telephone service delivered via a digital fibre network. The disruption has persisted for 19 days, resulting in limited ability for patients, partner organisations, and clinical services to contact our team through standard communication channels.

This outage has affected:
• Patient access to clinical advice and appointment support
• Coordination with health and emergency services
• Operational effectiveness and patient safety processes

Alternative contact routes have been put in place by ourselves; however, a reliable telephone service remains essential to provide safe and timely healthcare.

We are continuing to work with the service provider to restore full functionality and maintain communications continuity. We will update this notice as more information becomes available. However we are appalled by the lack of information, support and clarity in handling our concerns.
I have personally spent in excess of 14 hours on hold, waiting for answers, call backs and a resolution.
The call handlers are absolutely doing their best but as a service provider this far from the seamless transition I was promised.

Last updated:18.11.25

I had your broadband and phone line in on the 4th November, and still got no connection

Ally was brilliant at resolving an issue I had, she was very understanding and very professional throughout our conversation. Brilliant customer service. Thank you

Belle Peck was polite and a joy to talk to, very helpful with my issue and sent a request for the engineer to call me

Brought my business over from Plusnet who was charging me ridiculous amounts of money. Spoke to Chloe at customer service and Ally who helped me set up the new handsets and router. Was very helpful and easy switch over.

The service and outcome were good and we are pleased - however the average time to answer every call was in excess of 10 minutes - but once through service was great

Lady i spoke to was exceptionally helpful. A pleasure to speak to. Thank you

it has taken me calling you and e mailing youover ten days to resolve an issue that required Openreach. I had three failed promised Open reach visits appointments and after the third visit i was told the fault was fixed when clearly it was not. The girsls esculated the complaint to their tech manager who twice failed to return my calls with updates after his 4pm teams chats with open reach. the fault was sorted in the end and took the actions of my sister who stopped and spoke to an Openreach engineer who she spotted working on another fault elsewhere in my mothers street

Ally and Chloe were very helpful and solved my problem within 5minson the phone well done

Steve Ratledge was fantastic, gave me amazing service from start to finish very insightful and helpful

5 stars

Appalling abuse of vulnerable people and bereaved families.
My mother had an account with this company, which I am sure she was rallied into via a cold call. After her death we realised how much she was being over charged. They were extremely slow in responding to our request to cancel the account after her death and eventually through a telephone complaint they agreed to cancel the account only if I paid a disconnection fee. Several weeks later they send my late mother a bill with itemised items to December! Disgusting conduct with no consideration for vulnerable customers

Excellent, friendly customer service.

I cannot praise Chloe highly enough. She was super efficient, helpful, friendly, every positive comment I ca think of. I eas actively exploring moving to another provider before I spoke to Chloe. She is a super star, so efficient, friendly and proficient.