DMC Reviews 28

Ordered some embroidery thread over 5 weeks ago, they took payment then never sent goods. Sent many emails, all of which were ignored. Had to get PayPal to refund me.

Actually wish there was a zero star option. Ordered about a month ago, they took payment then never sent goods. All emails and customer service forms are being ignored. Do not order from them.

Would give DMC zero stars. Poor quality, even worse customer service . Avoid -very good at managing all the negative review . No Google reviews notice !

Placed an Order back in March , DMC took my money , then never delivered my Order and they always ignore emails. DMC are shockingly , disgraceful.

Best Advice I can offer = DO NOT EVER PLACE AN ORDER WITH DMC.

THE WORST CUSTOMER SERVICE EVER!!!
Ordered from the website. Received confirmation that my order was received. I monitored the order for over 2 weeks. The status changed to complete for the order but never received information that it was sent. Sent and email to customer service did not receive a response. After waiting days I call the customer service number and went to voicemail. Left a message and SURPRISE received a response on my email advising me that my order did not process so was cancelled and my credit card charge was voided. At that time suddenly the status of my order on their site changed to cancelled.
I replied asking why as I did not cancel it and was is possible to reinstate my purchase as I have now been waiting over 3 weeks since I ordered it. A response came back as previously stated it did not process. So what does "it did not process" mean? Needless to say went somewhere else for the items I wanted to purchase and not only did I get it quickly it was about 15% less expense. I will NEVER purchase another thing from DMC.

Absolutely awful customer service. Have been trying for days to get in contact with them, including emails and phone calls as listed on their official DMC website’s customer service page! Emails go ignored and ALL of my calls (at least 20+ spread out during their listed business hours and days) go to voicemail. I got through ONE woman at a department who said that apparently the number on the official website is giving the wrong extension to customer service. Wow, how super helpful and functional?! Anyway, she transfers me to customer service but says she’s on her lunch but she’ll call me back if I leave a message. Never called back. Still no emails. Contacted DMC on their official instagram and only got the response of “oh email us! I’ll make sure they answer 💙” which of course never happened, lol.

Decided to purchase direct from the company as I wanted a thread assortment with storage box.
I didn't know at the time that orders were delivered from France and was slightly confused by what taxes I would have to pay import wise, however this wasn't a problem.
Problem ensued when I only received one of two packages as the delivery company couldn't find the second.
Contacted the customer services by email and then finally found a UK number to call, the company seemed confused on the phone and werent able to deal with my problem and didn't call back.
I did however get an email which briefly stated MH items had been delivered, luckily my second package arrived the next day as was found at the delivery depot.
The customer service was so lacking and I have absolutely no confidence in ordering from them directly again due to the lack of competent customer service.
The products however are good.

Commande passée, paiement par PayPal. Argent débité, pas de commande livrée