Eatclub Reviews 45

I don't know about others' experiences and I'm not saying they aren't true but we paid 8 pounds only for the order that would have cost 40 pounds (thanks to the £15 discount for the first timers). I can't say anything bad about the app. 5/5 stars.

Used this three or four times with no problem in the past. Suddenly the offers did not match what was advertised for example they would offer 30% off but then a payment. I would only receive about 15% off. I emailed them to complain that this is misleading and false advertising and they have banned my account and blatantlynot responded properly to my emails. I’ve now contacted Fair Trading.

I’m extremely frustrated with EatClub. My order, promised in 25 to 30 minutes, ended up taking over an hour with no updates. I tried contacting support, but all I got were automated responses and no real help. On top of that, I’ve received the wrong order on many occasions. This ongoing pattern of poor service is unacceptable, and I expect much better.

Only seems to work some of the time. Take your pick but be prepared to pay the full price. 🤷

I found this app and used it two days running to discover and try some wonderful restaurants new to me in London. I was a bit cynical at first and after looking at these reviews thought maybe it was too good to be true. However it is really brilliant. Do discrete and easy. No awkward conversations, or negotiations with some apps I’ve used you’ve had to buy overpriced drinks to get deals. Or there have been odd rules in what you could and couldn’t order. Getting the discount on the full bill is great. I’ve definitely gone for more expensive dishes and drink than I would normally. I’m telling all my friends as this app is great. The first restaurant was a little quiet so the atmosphere was a little less than a busier place but the food and service was tip top. I’m a new user and was very careful to do everything properly. Very happy.

An amazing app, incredible discounts, works exactly how they said it would

It's scam. Don't add your cart to this scammers app

Used three times now and had a very good experience. Substantial discounts at good restaurants. The discount includes drinks. It's very discreet as it's all done through the app so no awkward conversations with waitstaff to confirm discounts.

Customer service also excellent when I had a small problem with it once.

I have been using the app for months now, and only once have experienced a glitch. When I emailed them about my complaint, the issue was resolved and my refund given within one day.
This is the only one time I have had a problem. I have already saved hundreds of dollars.

Absolutely fantastic app. I have saved hundreds of dollars eating out. And it encourages you to try different venues.

Be warned it is a scam! I Was told by eat club when I made a complaint due to my card not working when I tapped at the end of the meal, I had been to the wrong restaurant. It was the correct restaurant they were using any excuse not to cover the don’t!

I actually missed applying my voucher for eatclub & paid full price. I wrote to eatclub & their customer service was excellent. Was onto my case & resolved it after verifying proof of purchase & validity of time & date. I got my refund. Very happy with outcome.

Illegitimate fraudsters, we signed up for this app as a business last summer , left last year and in April of this year they are still charging us hundreds of pounds, AVOID.

Actually the app gives legit discount. HOWEVER, if things go wrong i.e problem with discount, payment etc - all I can say best of luck, they don’t reply to your emails.

So, pray that your transactions goes through smoothly.

I was charged twice for some reason and they still haven’t responded to my queries via text or message (been four days)

DO NOT TRUST THIS CLUB
BE AWARE THEY ARE DISPLAYING
ALL FALSE PRICES AND THEY ARE CROOKS

RUN AWAY THEY WILL RIP YOU OFF

I am not happy with the behavior of Aditya singh of Greater Noida sector 1 behind ace city, Eat club outlet. Firstly he kept us wait for long and his staff provided stale food. The Portion was also very less .

I will never recommend this to anyone. The whole team was busy in gossip outside and his one team mate asked me to go out as Aditya is not available.

Literally the worst customer support and service I’ve ever experienced. Zero accountability, no real effort to resolve issues, and they clearly don’t care about customer frustration. You’re just another complaint in a long queue, so don’t waste your time or energy expecting help.

Used without any problens
FOLLOW the guidelines!!!

Not good customer support and I ordered my first order with them and estimated time for delevery iwas 20 30 min but I waited more 2 hrs and no response from eatclub and no refund no cancellation option.

Overall bad experience and do not use this app.. -1* Ratings for this app.

Have been using the app for about 3 months and I’ve saved thousands. Also discovered great new spots I would otherwise have never been to. Paying is discreet - the staff don’t even know you’re using it most of the time. I must admit the takeaway function has been a bit hit and miss. You pay and order in the app and sometimes when you go to collect the restaurant hasn’t checked eat club notifications and only then begins preparing your order. Other than that it’s great though. I’ve saved heaps.