Outstanding support. Great communication and went above and beyond to allow me to maximize the use of the Frontier X plus device. I didn’t realize how inaccurate and delayed my Apple Watch was in repo... Toon meer
Bedrijf heeft geantwoord
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I took this mountain climbing. No data. Three bike rides and it disconnects itself — maybe 4 seconds of data. When trying to connect to Garmin 1050, it says Fourth Frontier Connected — add relevant sc... Toon meer
Bedrijf heeft geantwoord
As an 82 year old former triathlete I've always utilized heart rate training as invaluable. Last year I had a Medtronic AV2 and Watchman implanted and used my Frontier X2 as a guide to track asymptom... Toon meer
Bedrijf heeft geantwoord
Fourth Frontier offers a product and service that has changed the way I manage my life. I have had Fourth Frontier X2 for nearly four years. It has worked reliably with nearly daily use. It has given... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fourth Frontier
Geschreven door het bedrijf
Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.
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Frontier X2, our revolutionary patented product that provides real-time feedback on heart health to users on the move. Take control of your hearth health with the world's first smart heart monitor.
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.Book a demo
Calculate your heart score and get personalized insights
Take our quiz
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.
Contactgegevens
Verenigde Staten
- +15128817266
- support@fourthfrontier.com
- fourthfrontier.com
4,4
Uitstekend
374 reviews
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Had a little problem recharging
Had a little problem recharging. The support was immediate and on point . The device itself is invaluable as a workout and health aid to an older (77) "athlete" with some health issues. Being able to monitor heart strain and HRV in real time very important and reassuring to me.
22 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for sharing your experience with us. We're glad to hear that our support team provided immediate and on-point assistance with the recharging issue. It's wonderful to know that the device has proven invaluable to you as a workout and health aid, especially with real-time monitoring of heart strain and HRV. We appreciate your trust in our product, and if you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Customer service is great
Customer service is great. The USPS couldn’t find the first shipment so Fourth Frontier sent a second unit FedEx. No questions asked. They were on top of the issue and worked it to my complete satisfaction.
21 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for taking the time to share your positive experience with our customer service. We're delighted to hear that we could promptly address the shipping issue and send a second unit via FedEx to ensure your satisfaction. Our team is committed to providing excellent service, and we're glad to have met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
A revolutionary device - attentive customer service
I was a relatively early adopter of the Fourth Frontier heart monitor. This a unique and revolutionary device. Revolutionary because now anyone can get up to 24hr EKG readings without having to go through expensive medical systems. Unique because I know of no other product like this.
As an early adopter I've seen big improvements in the software and the level of support. This to me is an indication that the company is growing and becoming more mature. My customer service interactions have always been very positive and the team is there to help resolve issues. For my most recent case they were attentive to suggestions to improve their product, interested in how I used the device.
21 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We deeply appreciate your kind words and your early adoption of the Fourth Frontier heart monitor. It's fantastic to hear that you find our device revolutionary, offering a unique and accessible solution for obtaining 24-hour EKG readings. Your recognition of the improvements in our software and support means a lot to us, and it reflects our commitment to constant enhancement.
Your positive interactions with our customer service team and their attentiveness to your suggestions for product improvement are valued feedback. We're dedicated to providing excellent service and continuously refining our product based on user experiences.
Thank you for being a part of our journey, and if there's anything more you'd like to share or discuss, feel free to reach out.
This is a great piece of technology
This is a great piece of technology. I’ve been using it for a couple of years as has my wife.
It’s actually gotten better over time unlike a lot of other tech.
And their customer support it fantastic if you ever need any help.
16 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your kind words! We're thrilled to hear that you and your wife have been enjoying our technology for the past couple of years. It's fantastic to know that you've noticed improvements over time, and we're delighted to have provided you with a positive experience. Our team works hard to ensure top-notch customer support, so it's great to hear that it has been helpful for you. If you ever have any more questions or need assistance, feel free to reach out. We appreciate your continued support!
Terrible customer service had had…
Terrible customer service had had ongoing issues since purchase I believe I have a faulty unit as the number of glitches I’m having seems odd. Customer services finally sent me a new strap but my problems with it still exist ! Not worth the money with this level of customer service in my opinion
Finally after threatening legal action got a refund some 3 months after purchase . I stand by my original post however credit where credits due Paven in customer services had finally authorised my refund .
16 november 2023
Review zonder uitnodiging
A good heart rate monitor and found it…
A good heart rate monitor and found it accurate in terms of HR compared to several other devices. The ECG I would say was questionable hence the 3 stars constantly get the other rhythm been impossible to find out what this relates to. I am keeping if it due to the breathing rate which I am keen to explore more and it is an accurate HR but as far as ECG I have no confidence in the accuracy. Forgot to add the forum is a complete waste of time posted and nearlt 2 weeks the posts are still in moderation reduced review to 2 stars - could be so much better with a decent forum and support service
12 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for sharing your experience with the Frontier heart rate monitor. We appreciate your feedback and understand your concerns regarding the ECG accuracy and the forum experience. We apologize for any inconvenience caused. Our team is continuously working to improve our services and the accuracy of our devices. If you have any specific issues or questions, please feel free to reach out to our support team directly at support@fourthfrontier.com. We value your input and aim to provide the best possible user experience. Thank you for your understanding.
Fourth Frontier Technical Support is SOLID.
My Fourth Frontier Technical Support on 11-10-23 was extremely helpful in diagnosing and resolving the X2 caught or stuck in ship mode. By going through routines to reboot the X2 both plugged into the electrical connector and not plugged in the issue was solved.
10 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for taking the time to share your positive experience with our technical support team. We're delighted to hear that they were able to assist you effectively with the X2 ship mode issue. Our team is committed to providing reliable and efficient support to ensure your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value you as a Fourth Frontier customer.
Excellent device and very helpful…
Excellent device and very helpful customer support !
10 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your kind words! We're thrilled to hear that you find our device excellent, and we appreciate your positive feedback about our customer support. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help. Thanks for being a valued Fourth Frontier customer!
Great Device
Great Device, and great support.
I had a probleme because the device stop to respond after heavy water. I contacted the helpdesk they replied quickly and give me the right advices. Wait the device to dry and try to turn it on. It worked perfectly. The device resists under 1.5m of water.
3 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your kind words and for sharing your positive experience with our device and support. We're thrilled to hear that you've had a great experience with us.
It's important to us that our customers receive timely and helpful support, and we're pleased that we could assist you effectively in resolving the issue after your device came into contact with heavy water. Your patience and following the advice to let the device dry were key to the successful outcome.
We appreciate your trust in our product's water resistance and its performance under challenging conditions. Your satisfaction is our top priority, and we're here to support you on your health and fitness journey.
If you ever need further assistance or have more questions, please feel free to reach out. We're always ready to help.
great job supporting the product i had…
great job supporting the product i had an issue and the support team was on it.
3 november 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for taking the time to share your positive experience with our support team. We're delighted to hear that you found our support efficient and helpful.
Providing excellent support is one of our top priorities, and we're pleased to know that we were able to address your issue promptly. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help.
Your satisfaction is important to us, and your feedback motivates us to continue delivering great service. Thank you for choosing Fourth Frontier.
Good unit and support
Really good for keeping track of both my activities and sleep. Unit did malfunction many months into use however the team were really helpful and got another unit out to me very quickly and was easy to deal with on my end.
22 september 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We appreciate your positive review and your kind words about our product and support team. It's great to hear that the device has been valuable for tracking your activities and sleep.
We're committed to delivering high-quality products, and we understand that sometimes unforeseen issues can occur. I'm glad to hear that our support team was able to assist you efficiently and provide a quick resolution. Your satisfaction is important to us, and we aim to make your experience as smooth as possible.
If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help and ensure that your tracking experience remains excellent.
Thank you for choosing Fourth Frontier.
Best ECG tracker I've found so far
First of all I can confirm that the support is responsive and very friendly. My device had stopped charging and they sent me a replacement device immediately. They will record a video call during this process, but will delete the video upon customer request and data privacy concerns.
The device itself appears to be quite accurate at rest or during sleep. The live ECG shows clearly visible premature contractions coinciding with felt palpitations and you can easily tell whether they’re of ventricular or atrial origin. That shows me that it is clearly not recording fantasy data, but your real cardiac activity. It also accurately diagnosed episodes of atrial fibrillation. Those details are also visible when moving, but the overall ECG will show noise from movement artefacts, so that the ECGs are not so useful to identify details beyond heart rate & rhythm. At least I haven't yet found a way to interpret them otherwise.
I assume that movement is a challenge for such a small device and I had been searching for an ECG tracker for quite some time. This is by far the best device I’ve found so far. The team is quite active and appears to be keen on constantly improving the device. I’ve received a couple of firmware updates & one can expect that the device gets even better with time.
27 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your detailed and positive review. We greatly appreciate your kind words.
We're delighted to hear that you've had a responsive and friendly support experience, as well as a quick resolution to the issue with your device. Your mention of our data privacy measures and the option to delete video recordings upon customer request is valued.
It's excellent to know that the device has provided you with accurate insights into your cardiac activity, particularly during rest and sleep. Your observations regarding the live ECG's ability to detect premature contractions and diagnose episodes of atrial fibrillation are insightful. We understand the challenges of movement artifacts and are constantly working to improve the device's capabilities.
Your feedback encourages us to continue our efforts in enhancing the device and its features. We look forward to providing you with even more improvements through future firmware updates.
Thank you for choosing us, and if you ever have any questions or suggestions, please don't hesitate to reach out. Your satisfaction is our top priority.
very good support service
very good support service. had a problem with the device not responding any more. Fast answer with good instructions to resolve the problem.
good monitor with a lot of information for training. heart rate much more appropriate than the sport watch.
19 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We are delighted to hear about your positive experience with our support service and the effectiveness of our device.
Your satisfaction is our top priority, and we're committed to providing fast and effective solutions when issues arise. It's great to know that our support team was able to assist you promptly.
We're also pleased to hear that you find our monitor valuable for your training needs, especially in terms of heart rate accuracy. Your feedback motivates us to continue delivering high-quality products and support.
If you ever have more questions or require further assistance, please don't hesitate to reach out. We're here to help you make the most of your Fourth Frontier experience.
I have used Fourth Frontier for over 1…
I have used Fourth Frontier for over 1 year. It provides much more information than Apple Watch or Whoop, both of which I have used.
When I had problem charging the monitor, Support was on the phone with me to resolve the problem, and then followed up to ensure that the problem had actually been resolved.
15 september 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We greatly appreciate your feedback and your continued support as a Fourth Frontier user for over a year. It's wonderful to hear that our product has provided you with more comprehensive information compared to other devices you've used.
Our dedicated Support team is always ready to assist, and we're delighted to know they were able to help you resolve the charging issue promptly and follow up to ensure your satisfaction.
Your positive experience motivates us to continue providing the best service and products. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help.
Invaluable training tool
I have had a Frontier x for over a year and it has been invaluable. I have atrial fibrillation so I have used the device to see how my heart is doing and how training affects it. My cardiologist loves it as it gives information way beyond what can be provided in a short ecg or even a week or two’s holter monitor. Customer service has also been excellent. The device recently developed a fault and was replaced without a quibble. I wouldn’t be without it.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for sharing your experience with the Frontier X device!
It's fantastic to hear how valuable the device has been for you in managing your atrial fibrillation and tracking your heart's performance during training. The ability to gather data beyond what traditional ECGs or holter monitors can provide is a game-changer for many individuals. Your positive feedback on our customer service and the smooth replacement process is greatly appreciated.
We're thrilled to have you as part of the Fourth Frontier community and look forward to continuing to support your health and fitness journey. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Support
I had an issue wiht my device not charging and once i email support it was resolved right away. Great product
8 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We're delighted to hear that your issue was promptly resolved by our support team, and we greatly appreciate your kind words about our product. If you ever need further assistance or have more questions, please don't hesitate to reach out to us. We're here to help.
FrontierX
FrontierX have produced a product that enables you to train effectively and monitor the health of your heart. I purchased the device to monitor my arrhythmia, acquired from possible overtraining. I wish I'd had the device early, as it could have prevented damage to my heart. FrontierX are accessible and provide excellent backup.
A must have device.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for sharing your experience with the Frontier X device. We're delighted to hear that it's been a valuable addition to your training regimen and heart health monitoring. Your proactive approach to managing arrhythmia is commendable, and we're glad our device is helping you in this journey.
We take pride in offering accessible support to our users, and we're here to assist you whenever needed. Your feedback is invaluable to us, and we'll continue to provide the best possible backup to ensure you get the most out of your Frontier X device.
We're honored to be part of your health and fitness journey, and we're here to support you every step of the way. Thank you for choosing FrontierX!
Great support when seeking help related…
Great support when seeking help related to an issue with the device.
4 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your kind words! We're pleased to hear that you had a positive experience with our support team while resolving the issue with your device.
Providing excellent support is a top priority for us, and we're here to assist you whenever you need help. If you have any more questions or encounter any further issues in the future, don't hesitate to reach out. We're always ready to lend a hand.
Thank you for choosing our product, and we appreciate your trust in our support services.
Love the HR monitor
Love the HR monitor, using it for running cycling walking mainly for over a year. Used it to work out my FTP and even impressed my GP. Taking back control of my health from the state and industry.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We are thrilled to hear about your positive experience with our HR monitor! It's fantastic that it has become such a valuable tool in your active lifestyle, from running and cycling to walking.
It's also impressive to know that you've utilized it to calculate your FTP and even made a positive impression on your GP. Taking control of your health and well-being is a commendable step, and we are honored to be a part of your journey.
If you ever have any more feedback, questions, or need assistance with anything else, please don't hesitate to reach out. We're here to support you on your health and fitness endeavors.
Keep up the fantastic work, and thank you for choosing our product!
Excellent device - excellent staffers
Since December 22, I have been consistently training with the device and I'm extremely pleased with the results. The device provides prompt responses to all my queries and the support team is always dedicated, knowledgeable and empathetic. If you want to prioritize your heart health, I highly recommend Fourth Frontier as an excellent place to start.
28 september 2023
Review zonder uitnodiging
Antwoord van Fourth Frontier
We are absolutely thrilled to receive your wonderful feedback! Thank you for choosing Fourth Frontier to be a part of your health and fitness journey.
It's fantastic to hear that you've been consistently training with the device since December 22 and that you're experiencing positive results. Prioritizing heart health is essential, and we're honored that our device has contributed to your journey in such a meaningful way.
Our team takes pride in providing prompt and knowledgeable support, and your kind words about their dedication and empathy mean the world to us.
Your recommendation as an excellent place to start for those looking to prioritize heart health is a tremendous compliment, and we truly appreciate it.
Thank you for being a valued member of the Fourth Frontier community. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
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