Fourth Frontier Reviews 374

The response to my inquiry was prompt and thorough

Nach mehreren Episoden an Vorhofflimmern habe ich mir den Frontier X2 zugelegt. Ich freue mich über die Beruhigung mögliche Episoden während Trainingseinheiten oder im Schlaf auch diagnostisch erfassen zu können und den behandelnden Ärzten ein 1-Kanal EKG zur Verfügung stellen zu können.
Den Support habe ich jetzt zweimal in Anspruch genommen - beide Male schnelle und lösungorientierte Unterstützung bekommen. Klare Empfehlung.

Very friendly, kind and customer focused support. My technical issue was picked up and solved very quickly.

Excellent product, I had Afib and it helped me to understand which activities brought it on, sleeping and exercising in my case. This also helped me make the decision between medication and ablation. Customer service is also top notch. Quick response times very knowledgeable.

I’ve been using the FrontierX HR monitor for nearly 6 months. Firstly to track a mild exercise induced atrial arrhythmia which I then shared with the cardiologist who was then able to diagnose together with stress ECG. Secondly to better define my training zones via breathing rate / metabolic analysis for VT1 and VT2 for triathlon. I used the online fourth frontier analysis tool together with my own ramp tests and FTP tests to nail my “easy”, “moderate” and “hard” intensity zones with power, heart rate and breathing. Very powerful- to the extent that pro-cycling teams are doing this now. Easy is now easy and hard is hard. No straying into grey moderate workouts. This helps to recover faster and maintain training load. I’ve had a few issues - mainly software and reboots - but customer service is really fast and very high quality in terms of troubleshooting and fixes. Given the accuracy and precision of the monitor I’m amazed at how small, durable (I’m a heavy sweater) and robust it is. Overall very good!

I bought the X plus with the goal of full-time AF monitoring. I run frequently and wanted to know if arrhythmias were related to exercise as well. I have been disappointed in both, but mostly for running. Almost every run, the X plus wil start out recording, then show “unrecordable” or will be unable to interpret the rhythm, “indeterminate”. I have abandoned the X plus and now wear my Apple Watch 24/7 and it gives me Afib burden. This is more useful than the X plus. X plus is a great idea gone awry: great hopes but poor delivery. Support suggestions were not of much use. My Apple Watch has been much more reliable, even though Apple Watch does not monitor full-time and could miss a brief AF episode.

This device probably saved my life. The doctors were dismissing my concerns until I gave them hard evidence. The support group is really helpful. I gave them 4 stars for two reasons. One, the android app is buggy. Sometimes it connects to the chest strap connects right away, sometimes it doesn't. Sometimes the app is responsive and sometimes it freezes up. The other reason for losing a star is the marketing. I was under the impression that more features were available without a premium subscription. I am tired of tech companies always telling you all the great things they do only for you to find out it costs more money.

Amazing product. With a ECG during workouts gives a lot of insights to the heart.

I was not seeing data i expected. The tech team quickly identified the issue and provided a recommendation.

I've been using my X2 for several years, and have encountered a few challenges (mostly software related). Every time, the service team is on it. They fully research and respond to every request - that's incredible! It's more than an HRM, and it allows me to continue pushing my physical limits while keeping an eye on my artificial heart valve. Thank you.

Fundamentally it should be and has been a great device, genuinely one of the best training tools I have used. I have owned both Gen 1 and Gen 2 and loved the previous interface. Had them for some time.

However, the recent website changes have significantly reduced its usability.

• Reviewing individual recordings is now much harder than it used to be
• The new interface feels like a major step backward
• It is far less intuitive to dig into specific results
• Previously I could use a drop in heart rate or an algorithm flagged event as a cue to scan the corresponding ECG above on the same screen dragging my mouse across until the lined up
• It was slightly clunky, but once you understood the workflow it worked well
• Now premium locked features sit between the heart rate graph and the ECG view
• You can no longer easily view both on screen together for interpretation

That was the core value of the platform. Without seamless alignment between the heart rate graph and the ECG trace, the tool becomes dramatically less useful.

In its current state, I cannot recommend it. The hardware remains excellent, but the software experience has undermined it. 2/2 stars for hardware, but in terms of outputs, its rendered very near useless in its current form, as its bit like pin the tail on the donkey to find the relevant 20 second strip. 1/3 for that for a total of 3, which is generous given the silly prices for this kit. Currently NOT good value at all. Best avoided unless this gets fixed.

Edit 9/2. The interface appears to have improved.And I can now drag the HR graph to right below the ECG, as it used to be. This is much better. The frustrating "drag and zoom" function appears to have improved too. IT was allowing you to zoom on both x and y axis meaning it was very easy to lost perspective of the graph. This too has been fixed. Score adjusted up 1.

Amazing product which i always wanted to buy. And got the delivery within 4 days after placing the order.

However the device wasn't recodring any activity to which I mailed the support system and they resilved the issues withing few hours.

Great experience and happy me 😊

I bought the Fourth Frontier X2 on the recommendation of my cardiologist. I’m a runner with a history of ventricular tachycardia, so the ability to take live ECGs during runs and send them to my doctor sounded incredibly valuable.

Unfortunately, the reliability has been extremely disappointing — especially given the price and the fact this is marketed as serious health tech.

In under a year, the problems started. The magnetic charging point became rusty from sweat (something you would expect to be tested against in a wearable designed for exercise). Customer service told me to use a USB charger instead.

Next came connectivity issues — the app couldn’t receive data from the device. I was offered a refurbished replacement, which worked for a while, but then more faults developed:

Finishing an activity and trying to stop recording would freeze the app, which continued recording indefinitely. The only way to stop it was to uninstall the app completely.

Activities would randomly stop recording mid-run.

Sometimes the device wouldn’t turn on at all.

It has been one issue after another. This is an expensive piece of kit that’s meant to provide dependable health monitoring, yet I’ve found it stressful and unreliable — the opposite of what you need when using a device for heart monitoring.

I really wanted this to work, but based on my experience, I would not recommend it.

Great customer service, had a synching issue but customer service replied within a few hours and had it sorted the next day. Finding the extra layer of ECG data over regular HRM really useful.

One of the most customer orientated company's I have ever dealt with. Nothing is too much trouble, if you have queries members of staff take them on board and make it their responsibility to get you the correct information. Five stars are not sufficient to grade Fourth Frontier. Their products are first class and their follow up programme ensures that you can get the absolute maximum out of your product. Special mention to Poonam for her ongoing support and Pradnya for giving me so much information on my monitor. Thank you again.

I recently had a problem with my X2 unit not charging. Customer support was excellent, really helpful solving the problem.

It is obvious that this team strives to offer a world class product and support experience. My son was infrequently experiencing some irregular heart rhythm. After researching several sources we found this product as an option he could use for long term monitoring and potentially capable of offering him and his medical support team the information needed for diagnosis. After consulting his medical team, we opted to go for an even higher grade medical device. Going through the purchase and return process was pure professionalism.

I have to say, Fourth Frontier is a whole new experience for me: I've never had such an excellent support from any company in my life. It's a young company, which really tries to make every customer happy, and for that they go even further than just the extra mile. Friendly, quick, flexible, personal. It's really amazing. I would wish every company would treat their customers like that. I was really skeptical, but through their great support, they turned me into a loyal customer.

After many emails, they replaced my device, but they did not provide a solution for the same issue recurring on the new device!

Had my device for less than a year and it quit charging. Support did take it back to look at it and installed a USB c to magnet adapter. Now after 6 months the adapter has rusted due to perspiration and now has damaged the device internally. They offered to let me buy a new unit for a discounted price after their fix made my device useless! I would strongly suggest other options! I am using a WHOOP LIFETIME currently!

Everything was amazing