Outstanding support. Great communication and went above and beyond to allow me to maximize the use of the Frontier X plus device. I didn’t realize how inaccurate and delayed my Apple Watch was in repo... Toon meer
Bedrijf heeft geantwoord
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I took this mountain climbing. No data. Three bike rides and it disconnects itself — maybe 4 seconds of data. When trying to connect to Garmin 1050, it says Fourth Frontier Connected — add relevant sc... Toon meer
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As an 82 year old former triathlete I've always utilized heart rate training as invaluable. Last year I had a Medtronic AV2 and Watchman implanted and used my Frontier X2 as a guide to track asymptom... Toon meer
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Fourth Frontier offers a product and service that has changed the way I manage my life. I have had Fourth Frontier X2 for nearly four years. It has worked reliably with nearly daily use. It has given... Toon meer
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Bedrijfsgegevens
Over Fourth Frontier
Geschreven door het bedrijf
Fourth Frontier is a pioneering health tech company that builds and offers products and services for monitoring and improving heart health for people across the world.
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Frontier X2, our revolutionary patented product that provides real-time feedback on heart health to users on the move. Take control of your hearth health with the world's first smart heart monitor.
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.Book a demo
Calculate your heart score and get personalized insights
Take our quiz
If you need more information on our device and would like to speak to one of us regarding that, please book a demo call.
Contactgegevens
Verenigde Staten
- +15128817266
- support@fourthfrontier.com
- fourthfrontier.com
4,4
Uitstekend
374 reviews
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Good product
Avoid this company.
They potentially have a great product if they could sort out these issues, poor quality materials, bugs in the software and poor customer service.
I bought my unit in August 2023 and generally it was ok, it started to go wrong in January 2024. The customer service team refused to acknowledge that there was an issue and kept sending me the same instructions to reboot the unit, which worked for a day or two, but this became tedious.
Finally after 5 months of no action from them I managed to get them to agree it was a faulty unit and to replace it.
The replacement unit worked fine for 3 months and now it wont charge using their bespoke charging cable.
As I am over 12 months from original purchase, even though the replacement is 3 months old they wont replace the cable.
They are a very difficult company to deal with if you have an issue, they won’t accept the problem is with their equipment.
Update, since this review they have resolved the issue by sending out the replacement cable.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for taking the time to share your feedback. We genuinely apologize for the difficulties you've encountered with your unit and our customer service. We appreciate your patience throughout this process, and we want you to know that your experience is important to us.
We’re glad that you received a replacement unit, but we’re disappointed to hear it is now facing charging issues.
To ensure we address your concerns effectively, we will escalate this matter internally and have a dedicated team member reach out to you shortly. Our goal is to provide you with the support you need and find a satisfactory resolution.
Thank you for giving us the opportunity to improve, and we look forward to making this right for you.
So far, so good
So far, so good. My device has worked well and the couple times I have encountered an issue, Fourth Frontier customer service has been extremely responsive. The device has integrated well with my Garmin and I have been using it on every ride. Although I purchased it after having an episode of suspected afib on a ride, I have not had anything similar since, so I have not had the occasion to share my ECG data with my doctor. However, I will take that!
7 oktober 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your wonderful feedback! We're thrilled to hear that your device has been working well and that our customer service team has been responsive to your needs. It’s great to know that the integration with your Garmin has been seamless and that you’ve been able to use it consistently during your rides. We’re here to support you every step of the way. If you ever need assistance or have questions in the future, don’t hesitate to reach out.
Thank you for choosing Fourth Frontier, and happy riding!
Exchanged my device for a new one
My device stopped working and they exchanged it for a new one instantly. Fourth Frontier 2 has given me the confidence to get back to peak training.
After an unfortunate heart event in 2022, I started using this device and I will be doing Ironman Copenhagen in 2025 with my Frontier 2.
24 september 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your feedback! We're glad to hear that we were able to quickly replace your device, and that the Frontier X2 has given you the confidence to get back to peak training. It's truly inspiring to know that after your heart event, you've been able to trust the device as part of your journey to recovery and performance.
We’re excited for you as you prepare for Ironman Copenhagen in 2025 and proud that Frontier X2 will be with you every step of the way. If you ever need further support, we’re here for you. Wishing you all the best in your training and race preparation!
Customer service fobs you off and is ineffective
I've had the X2 for nearly 9 months and it's been a really effective addition to my training regime. That said they say the best test of any company is when something goes wrong.
Sadly my device has developed a fault and for the last month I've been batted around various customer service departments with promises of fixes and resolution of my problem. I'm now into my fifth week of not being able to use my device and once again another generic reply to my email stating it's been passed up and expect a reply in the next 24-48 hours
Seriously. This device cost a fortune. Stand by your product and deal with problems in a timely way that resolves the issue for the customer
Classic generic reply from Fourth Frontier on here. I'm already in direct contact and getting nowhere hence the negative review. Happy to take a small fortune for the device - less keen to replace one that hasn't worked for five weeks
24 september 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Hi there, we’re truly sorry for the trouble you’re experiencing with your FX2. We take this seriously and want to make it right. Please contact us directly so we can resolve this issue promptly. Your satisfaction is our priority!
Thank you for your patience.
Quickly up & running under a variety of conditions!
I have had the X2 for a few weeks and I love it, both as a physician and as an athlete! The set-up is quite straightforward and I was able to see a streaming EKG within minutes. I like the many automated features such as % of time with normal v. 'other' heart rhythm, especially during longer collection periods. Use during extreme physical activity is also very good- a few occasional 'noisy' periods but overall very good. Additionally, not requiring your phone (or any device) to be close by is also an important feature. Once you have your phone available, it will simply synch at that time. Downloading the complete EKG to my laptop as a PDF file is a critical and very useful feature, especially when I want to share the tracings with others. I also found the technical support to be excellent: Jayadev was affable, available and very capable. Kudos to Frontier for a great product!
14 september 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your detailed review! We’re thrilled to hear that you’re enjoying the X2 and finding it beneficial both in your professional and athletic pursuits. It’s great to know that the setup was straightforward and that the automated features are meeting your needs, especially during intense physical activities. We’re also glad to hear that our support team was able to assist you effectively. Your feedback means a lot to us, and we’re committed to continuing to deliver quality products and service. If you have any more questions or need assistance, feel free to reach out!
Great Service
Vijay did a great job explaining the device and answering my questions prior to purchase.
13 september 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your kind words! We’re thrilled to hear that Vijay provided you with excellent service and helped you feel confident in your purchase. If you have any more questions or need assistance in the future, don’t hesitate to reach out!
It helps me to know real time…
It helps me to know real time understanding of my internal dynamics
4 september 2024
Antwoord van Fourth Frontier
Thank you for your feedback! We’re pleased to hear that our device helps you gain real-time insights. If you have any questions or need additional support, please don’t hesitate to reach out. We’re here to help and appreciate your input!
Outstanding customer service outstanding product
The customer service prior to buying the device was awesome. They answered all of my questions and set up a phone call with me. After I purchased the device, they offered me another call to go over things in more detail. The device itself has a very nice form factor is completely comfortable. I wore it for a four hour endurance race. I even got some mud underneath the electrodes, but was able to wipe it off with my finger and continue to get solid readings for another two hours. The amount of data that you get is very valuable. It’s also excellent feature to be able to feel a vibration on your chest when you are pushing your heart past where you want to be The live ECG function works very well. It is limited to one hour but for most applications I think that is completely reasonable. I streamed the first hour of my race to my friends and my wife just to see how the data came through. I charge the device once and I use it six or seven hours of training , the sinking is very fast happens automatically and wirelessly. I would like to see some more activity types or to be able to put in my own activity type that I can save in the app well worth the price highly recommended I am going to try to get all of the athletes on my team on this tech .
24 augustus 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your detailed and positive review! We’re delighted to hear that you had such a great experience with our customer service and that the device performed well during your endurance race. It’s fantastic to know that the comfort, data accuracy, and features like the live ECG function have been valuable for you. We also appreciate your feedback on adding more activity types to the app. We’re always looking to improve, and your suggestions are incredibly helpful. Thanks again for recommending our tech to your team and for being such a supportive customer!
Really great idea and design and simple…
Really great idea and design and simple to use but just not quite there... Connectivity drop outs are constantly a problem with devices or will not sync with other third party apps. Heart rate while running is wildly and regularly off target compared to polar (easy zone 2 runs regularly register 180 BPM periods then drops to 0 and I can't tighten the strap anymore as advised!). Sadly end up returning to using polar straps which is a shame as the extra heart Information is a big selling point. Hopefully they will improve.
31 augustus 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your feedback and for sharing your experience. We’re sorry to hear about the connectivity issues and inaccuracies you’ve encountered. Our customer support team will be reaching out to you shortly to assist with these problems and help resolve the syncing and heart rate issues. We appreciate your patience and hope to improve your experience with our device. Thank you for giving us the opportunity to address this!
First class device to monitor health and athletics performance.
Fantastic device. I’m a physician and aging competitive athlete. I’ve used many devices to track and monitor health and performance over many many years. Some good, many junk. The Frontier X2 itself, the presale education, post sale technical and health reviews and education are perfect and outstanding. Looking forward to even better insight and tracking my health and performance over the coming years with the Frontier X2.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your fantastic review! We're thrilled to hear that the Frontier X2 stands out among the many devices you've used over the years. It's wonderful to know that our pre-sale education, post-sale support, and health reviews have met your expectations. We’re excited to support your health and performance tracking for years to come and look forward to continuing to provide you with valuable insights. If you ever have any questions or need assistance, we’re here to help!
I'm happy with my Frontier X2
I'm happy with my Frontier X2. My training is safer and I can improve my performance in a healthy way. I can also take benefit from the biomechanical parameters like Cadence and Body Shock. There are a lot of useful information in the App and the Webpage. The support is excellent!
28 augustus 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your positive feedback! We're thrilled to hear that the Frontier X2 is enhancing both your training safety and performance. It’s great to know you’re finding the biomechanical parameters and the information on the app and webpage valuable. We’re also delighted that our support team has met your expectations. If you have any more questions or need further assistance, feel free to reach out. Happy training!
Customer Support
I have had a frontier x2 for over a year. This company has been great with any problems I had with an excellent after sales customer service.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for taking the time to leave such a positive review! We’re delighted to hear that you’ve had a great experience with your Frontier X2 and that our customer service has met your expectations.
Your satisfaction is our top priority, and it’s wonderful to know that our support team has been able to assist you effectively. If you ever have any more questions or need further assistance, please don’t hesitate to reach out.
We truly appreciate your continued support and feedback. Thank you once again for being such a valued customer!
Antwoord van Fourth Frontier
Thank you for your feedback! We're delighted to hear you had a nice experience with us. If there's anything more, we can do for you or if you have any suggestions, please let us know.
Samsung watch Integration
So far, the experience has been very good. However, I have one request. Integration is required for the Samsung Health app and Samsung watch. We don't need to carry a bulky phone if we have the app on the Samsung watch.
29 juli 2024
Antwoord van Fourth Frontier
Thank you for your positive feedback! We’re glad to hear that your experience has been very good so far. We appreciate your suggestion regarding integration with the Samsung Health app and Samsung watch. We’ve taken this as a feature request and will definitely consider it for future updates. Thanks again for sharing your thoughts!
The Fourth Frontier X2 is an incredible piece of kit…
The Fourth Frontier X2 is an incredible piece of kit. I've been seriously impressed with the quality of the data, as has my cardiologist who is happy to use it for diagnostics & monitoring. The customer support from the team has been second to none with any questions or issues addressed very quickly and in a personal manner. The monitor itself is really comfortable to wear and nowhere near as big as I had expected it to be (it's not much bigger than a standard chest Wahoo or Garmin monitor). Overall I think this is a great piece of kit looking for a deeper look at heart health. To get the most out of it you do need to have an understanding of ECG's or someone to interpret it, but definitely worth it.
26 juli 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your kind words and for taking the time to share your experience with the Frontier X2.
We're thrilled to hear that you're impressed with the quality of the data and that your cardiologist is finding it valuable for diagnostics and monitoring. Our team strives to provide top-notch customer support, and it's great to know that we've met your expectations in addressing your questions and concerns promptly and personally.
We're also glad to hear that you find the monitor comfortable and that its size is not much larger than standard chest monitors. Our goal is to provide a user-friendly and effective tool for deeper insights into heart health.
We appreciate your feedback about understanding ECGs. We are continuously working on providing more resources and support to help users get the most out of their devices.
If you have any further questions or need any assistance, please don't hesitate to reach out.
The rolls Royce of HRMs
This is a great device. Links easily to my Garmin. It’s been very reliable, but I had a minor issue lately and found the customer support was very engaging with a very prompt reply.
24 juli 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your feedback! We're thrilled to hear that you're enjoying the Frontier X2 and that it integrates well with your Garmin. Our team is dedicated to providing excellent customer support, and we're glad we could assist you promptly with your recent issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Antwoord van Fourth Frontier
Thank you for your feedback! We're glad to hear that you think our product is nice. If you have any questions or need any assistance, please don't hesitate to reach out.
Unique functionality and great product and support
Honestly the frontier x2 is a great product. It just does something no other product out there can do (continuous ecg), and imo only for that it’s worth it. But also the product is easy to use (I linked it to a wahoo element bolt zero issues), the app is good, and the support is amazing (they even offer me some beta tools they are developing now). All in all for anybody interested on more data about the heart this is a must have, I wish I found about it before.
5 juli 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your 5-star review! We're thrilled to hear that you're enjoying the unique functionality of the Frontier X2 and that it meets your needs for continuous ECG monitoring.
It's great to know that you found the product easy to use and had a seamless experience linking it to your Wahoo Element Bolt. We're also glad that our app and support team have met your expectations, and we appreciate your feedback on our beta tools.
Your kind words and support mean a lot to us. We're delighted to have you as a valued customer and look forward to continuing to provide you with the best possible experience.
I highly recommend doing a virtual meeting
I highly recommend doing a virtual meeting if you are considering purchasing. It was extremely informative. I am a Sports Medicine Physician who is also a competitive rower/runner with heart issues. This is a highly unique ECG monitoring device. ECG recording while exercising is not normally possible except in a lab. This is an amazing breakthrough in wearable technology. I am really looking forward to receiving my Frontier X2. They also have a sports bra so the difficulty of wearing a chest strap plus a sports bra is alleviated. Amazing!!
20 juni 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you so much for your fantastic review! We're thrilled to hear that you found the virtual meeting informative and valuable. As a Sports Medicine Physician and competitive athlete, your endorsement means a lot to us.
We are excited for you to receive your Frontier X2 and experience its unique ECG monitoring capabilities. It's great to know that our sports bra solution also met your needs. We're committed to advancing wearable technology to support athletes like you.
Thank you once again for your support and recommendation!
Customer Services responded quickly.
I have only just received my Fourth Frontier Monitor and am trying to use it properly to ensure I get accurate results.
I had a query and decided to contact Customer Service and was very pleased to get a quick response which is very important to a first time user.
The knowledgeable response to my question, answered by Customer Services agent Poonam, was written in a simple and understanding way and which provided me an easy to understand solution.
Early days in ownership but a very swift and positive interaction which was greatly appreciated.
Allen J Gawne 🇮🇲
13 juni 2024
Review zonder uitnodiging
Antwoord van Fourth Frontier
Thank you for your positive feedback! We’re delighted to hear that you received a prompt and helpful response from our Customer Service team, especially from Poonam.
We strive to provide clear and effective support, especially for first-time users like yourself. It's great to know that your experience has been swift and positive so far.
If you have any more questions or need further assistance as you continue to use your Fourth Frontier Monitor, please don't hesitate to reach out.
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