Interrent Reviews 309

I booked through RentalCars.
My plane was delayed by nearly 3 hours last Sunday 15th July.
Arriving at InterRent booth at Stansted at 21.15 there was no-one there.
All locked up!
You provide flight details as they are supposed to be tracking delayed arrivals.
There was not even a notice to tell customers what to do if no-one present.
Unbelievable!
Inside the the Car rental Village someone on the Enterprise desk said they'd gone home, and suggested I speak to Europcar.
Europcar (who until recently I understood, owned InterRent) explained they'd been asked to handle late arrivals (there were 4 of us there and another 10 or so expected later)
The Europcar guy handling this issue was on his break, and we were asked to wait until his return in 40 minutes!
In fact he turned up within 20 sensitive to the issue of agitated customers (not his!)
Full credit to the Europcar guys who handled the check-out efficiently but were clearly p****ed off with the situation.
Even though they might have been the cheapest option, I'll never use InterRent again!
Totally unprofessional.
Probably understaffed by demotivated people.
Returning the car (which was upgrade to the one I ordered-little consolation I should add), there was one person in the booth with about 6 or 7 agitated customers waiting for their cars.
I was running late so the guy said go the Europcar check-in, the guy handled it quickly and efficiently.
Full marks Europcar, nul points InterRent.

This company are money thieves and you won't save any money at all. They are scamers.

On the car pick up day, they pressure you to sell you an overpriced insurance for £200+. We didn't take it as we had our own insurance far cheaper and we were alerted after booking with them on how this low cost companies operate.
We took the Fiat 500 and the issues arrived on the moment of return. We didn't spot any damages when reviewing the car. When returning the car, two of their agents where very carefully inspecting the vehicle until one of the men said after touching UNDER the frontier, that there was a damage. This is something that barely can be seen visually unless you lay in the floor or neither it can be seen if you take a pic of the vehicle cause its UNDERNEATH the frontier. With no documents to demostrate it was already there before us, they made as pay £230+ on the day of return. We are afraid they don't repair this damages and keep on doing the same scam to next customers. We don't trust this company. WATCH OUT!

I am raising this issue now and will bring it forward as what happened is the most unacceptable and
unprofessional behaviour a business could do. I have been using Autoeurope for almost 10 years now
and always extremely satisfied with both Autoeurope and suppliers.
The case is as follows:
After I hear a delay on my flight due to strike in France I contacted both Autoeurope and Interrent
for advise. Autoeurope informed me that Interrent didn’t have out of hours (as my flight would be in barcelona around midnight) but ensured me that I could get the vehicle on the following day as my booking was for 24
hours from the contracted collection time. So I contacted Interrent in Madrid and the attended
after checking my booking informed me that the office in Barcelona would be opened from 7am and I
could definitely pickup the vehicle on the following days as bookings are kept for 24 hours
therefore same information Autoeurope had informed me. Happily I stayed overnight in the airport
(in front of Interrent desk) as my flight arrived at 23.50. When the office opened all good,
booking confirmation, etc all going smoothly until the moment of handing the car keys the attended
said that I needed to pay €71.87 euros extra FOR AN UPGRADE ON THE VEHICLE. I have inquired and argued about this, tried to contact both Autoeurope and Interrent but both offices were closed as this was 7.30am
Saturday. I had to be 80km away of Barcelona at 10am for a wedding ceremony and wouldn’t be able to do so using public transport so I was literally obliged to pay the extra fee.

I have been using Autoeurope and other suppliers around the world many times during the year and
that is the very first time a business claim that there is no vehicle (from the category I have
contracted MINI CLASS or similar) and forcefully put the customers against the wall and charge
extra fee for having an upgrade on the vehicle that supposedly meant to be there in accordance with
the agreement. To make things even worse they gave me no option but paying the fee and blaming
Autoeurope for the fate. All the 3 employees on Interrent desk saying that I should rent vehicle
straight with then rather than through Autoeurope. Really?! To deteriorate the case when going to
the parking I was giving a Fiat 500 which clearly is on the MINI CASS category on both websites and
more, the vehicle Volkswagen UP was on Interrent parking bays so I inquired an attendant from
Europcar that was nearby. The Europcar attendant confirmed that the Volkswagen UP that was there
belonged to Interrent and to my shocking state I was told that this is becoming a common practice
by Interrent.

I felt utterly cheated by Interrent and couldn’t believe on what had happened on the day. I was humiliated on Interrent desk by the attendants saying that the problem was theirs but Autoeurope and forced to pay over €70 euros to get an upgrade!

I also found this a criminal practice that I am willing to take further as I believe many other
Autoeurope customers are passing through the same problem over and over again.

I truly expect Autoeurope to intervene, sort this case, refund the extra fee I paid for the forced
upgrade and review its business with Interrent.

This is a disgusting thieving company!!
Agree with all of the points made by other reviewers in terms of ridiculous add-ons, worse than most car hire companies e.g. charging to clean interior etc., however, it was much worse than that for us.
We dropped the car back out of hours with a full tank of fuel, two hours before our contract end time, as had been agreed. Once we were back home, we received an invoice where they'd charged us an extra day (claiming we had dropped it back 14 hours after we actually did) and for fuel (even though it was full). A very long story later (with expensive phone calls and lots of time wasted) and they're refusing to refund our money, saying there's nothing they can do, and saying WE have to get in contact with the CCTV company if we want to prove what we're saying (even though they have zero proof otherwise).
Do not use this outrageously awful criminal company!!

I would like to share the horrible and frustrating experience we had at the Interrent Heathrow car rental office yesterday i.e 25th June, 2018.
we booked a car via Ryanair despite the overwhelming amount of negative reviews specifically about your heathrows office we still went ahead with it and now deeply regret it.
I would be very generous if i call the staff in this office scammers, liers, extremely rude with an attitude and they wont give a crap about any of the customers, especially the manager who refused to give us her name but she was a lady of seemingly asian descent. (like me). they were just aggressively trying to oversell their products which probably they were trained to do but it was so obvious what they were doing.

the atmosphere in the office was agressive (agression from your staff), uncomfortable and highly tense.It was not just us, other customers were complaining too and people were shouting as well as the staff there with their manager leading the shouting.

Ryanair only mentioned four compulsory documents to get the car, 1. credit card, 2. passport 3. driving licence and 4. the voucher for the parking booking from ryanair.

The staff at this office asked for a paper proof of address which is insane. who in this day and age keep paper copies of their bank statements or even utility bills. ours is all online as we all are saving the planet by reducing the paper footprint. despite showing the staff online bank statements, council tax statement, phone bills on my phone. they still refused to give us the car.

but hey, they wont need the 'PAPER' proof of address if we buy their insurance extras for almost £180. in the end we did not get the car.

We booked Interrent through Rentalcars,com, trusting their GLOWING REVIEWS but in reality my experience of INTERRENT WAS APPALLING. I wish I'd looked on TRUSTPILOT as the predominantly poor reviews of Interrent there mirrored our experience exactly. Our £75 rental was about £10 cheaper than the other companies, however, in spite of having an external car rental insurance policy, we had "breakdown Insurance" forced upon us by the guy on the desk. I felt really annoyed and later I read other Trustpilot reviews where customers had been turned away due to a technicality when they wouldn't pay the extra insurance. We heard the desk staff are on commission so it seems they lose nothing by sending people away.

These people could teach the Gambino crime family a thing or two. I paid for collision damage waiver when I booked on line, yet when I arrived at Manchester airport was told I needed to pay another £12.50 a day 'peace of mind insurance'. I declined saying I already had CDW. Then you need to put a £1400 deposit with us on your credit card, they said. OK, I said, knowing this to be scam but pushing them, In that case, I was told, we need two pieces of ID showing address. As I was coming back into Manchester from two months in the USA, I didn't have this. I crumpled and paid the £150 peace of mind insurance. This was partially refunded by expedia, with whom I had booked the car originally and they agreed I'd been had. There's a reason why their rates are lower than anyone else. There's a reason they're in their own little portakabin away from the other, legitimate car hire firms. When i took the car back, there was a long line line of people arguing with the rep at the counter. They had my great sympathy

Absolutely dreadful company. They charged me 200 euros because the car I took back had some sand on the floor. I will never book through rentalcars.com again if they continue using Inter rent.

Charged for fuel but no way to contact the company for a receipt
You dont save money, the service is bad and the check in is really really slow

Cheap car rental but returned the car to London Stansted and now got a charge for £17. Nobody was there when we dropped off, we didn't get an invoice and now I can't contact anybody. The online contact form won't let me send a message as says Stansted is not correct location, emails to the customer service desk just bounce back undelivered and I have spent 15 minutes on hold to two different numbers wasting my time and money. How are we meant to contact anybody? Also when we picked up the car no damage was written on the form and not even the mileage. Feels like they are setting you up for future charges. Feel lucky they have only screwed us for £17.

Interrent at Birmingham airport used to good at offering great rates and their customer service was not bad either but today I have been scammed by the manager of the branch in a shocking manner. I booked directly with interrent and fully paid 90 gbp for 10 days using my card at their website. When I went to the branch the manager tried to sell me insurance cover which I plainly refused. Then just before when I was to swipe the card for holding the deposit , he asked me that there is a prepayment of 90 gbp and i replied yeah since i had already prepaid over the web that amount. He instead charged my card. Now on the contract I immediately noticed this double charge and asked him to remove since I had already paid over thr web. He asked me to show the bank statement and I did. He said he wont remove it as its a requirement to make this prepayment. I noticed on the contract that he had secretly added a car insurance that costed 90 gbp. I called reservation they said we cant do anything but we ll forward it to customer service who cannot be accessed except email so I emailed them. This whole episode took one hour. The manager refused to refund me for the insurance that he secretly added. I have the car and case is with customer service lets see what happens. So beware of this practise of secretly addig insurance and adding it to deposit. Birmingham Airport used to be a very good branch and I never had problems.with their staff and even thr customer service until now.

An absolutely dreadful experience. The staff were so rude, unwilling to help or find solutions, and treated everyone disgracefully. They have clearly been told not to give their names so they cannot be named in complaints - of which there are clearly MANY. The only person who did give her name was Casey the manager. She presented us with 35 pages of additional terms and conditions, never included as part of the booking process, and directed us to clause 24, which stated that dogs were not allowed in their cars.
This is a total breach of consumer law which requires that you be shown the terms and conditions before you enter into the contract. No matter to Interrent, or Casey - not their problem. At this point we had travelled a long distance by taxi to collect the car and spent £25 on the fare. Nope, no chance of a refund of the car rental cost, or reimbursement of the taxi fare. So we arranged for a family member to come and collect the dog - they were travelling with us for my birthday weekend away and could bring the dog with them. No, that wasn't good enough for Interrent or Casey. We have a recording of her stating there was no way they would let us rent the car. Clearly we couldn't be trusted not to sneak our dog into the car. Who knows what damage a small, clean, very well behaved cocker spaniel could do. No, the only solution was for us to pay another £100 - refundable (yeah, right) if there was "no sign that a dog had been in the car". At that point, we would rather have walked to Kent than paid that company a penny more.
Truly the worst customer experience we have ever ever encountered.
Whatever you do, DO NOT book a rental car with this company.

Booked a car with InterRent at Stansted airport, through Ryanair, in the confirmation email it said to bring: credit card, passport, driving licence and print out of the voucher, which she did. They refused to give her the car as she did not have ID. driving licence and passport not good enough? what a joke! I will never book through Ryanair again and never with InterRent.

The worst car rental ever. Bad service and always keen to steal money. In Faro they sold us a service (cleaning fee) without telling us. We asked if they were charging a cleaning fee and the agent said they would not charge us if the car would be returned clean. Ended up that the agent asked to sign the agreement hiding with her hand the cleaning fee, so we didn’t notice.
Once returned the car (clean) they obviously charged the fees. Bad practice. Avoid them.

Shocking company all hidden charges and slow terrible customer service
AVOID AT ALL COST

FRAUDULENT SCAM company. AVOID. They are fraudulent. Ripping off customers with all manner of excess charges. Appalling disgusting service at Edinburgh Airport on Friday 12th April. Refused to give me car as said passport was requirement, even though I was not told this in advance. Took the guy 50 mins to serve 3 customers (due to his trying to scam extra insurance extras or whatever with any trick in the book). Scammed a lovely French couple for a child booster seat which their child obviously did not need.

I was at Interrent ( Manchester Airport, UK location) recently to pick up a car I booked and paid already through rental cars. At the pick up I showed the girl at Interrent ( Natalie, a light skin black chick with a lots of makeup on lol) my valid US drivers license, credit card and reservation number. She denied my drivers license because she thinks it's damaged and therefore she won't let me leave with the car I had reserved. I asked her what's the damage and she said the edge of your drivers license has some dent and it could be fraud. So I asked her if the dent is preventing her from verifying my identity? And she said NO but I have no means to verify if your drivers license is valid since you don't have a UK drivers license. Keep in mind I had just rented a car through enterprise a week ago at the same airport with the same drivers license and there's was no issue. So I called rentalcars whom I made the reservation through and explained the situation to them. Rentalcars couldn't convince Natalie to accept my drivers license. So i took a picture of my drivers license and emailed it to rentalcars on the spot. Rental cars responded back right away and said there's nothing wrong with my driver's license. So rentalcars canceled the reservation and rebooked it for pick up at enterprise which was right next door to interrent. I went to enterprise with the same drivers license and there was no issue either . Enterprise gave me a car right away :-). I also told enterprise the reason why Natalie denied my drivers license and they found it ridiculous of her to even put it writing that my drivers license is damaged when is not true. The bottom line is, this chick Natalie needs a reality check and someone is going to do it. I spent more than 4 hours at the rental pickup to sort this out which was a waste of time and inconvenience especially after I even told the interrent chick that my mom is at the ICU and she shouldn't be wasting my time for something silly. She didn't even care. she was very rude and had the nerve to rush me to leave leave her office . Well you do math if it's worth supporting interrent business.

Terrible customer service, I strongly don't recommend this company. There are other low cost car rentals which offer better prices and good quality services.

Absolute nightmare. I have rented cars from this company more than 6 times over the past 2 years. I arrived today to be told that they had to update my address - even though I haven't moved. Their system would not recognise my address - even though it has not changed from the last 6 rentals. So they refuse to rent me the car I had booked. Staff member - Alex - completely unhelpful, just shrugged and said sorry. So I was left at 7 in the evening with no car and no help.
So much for customer loyalty - avoid this company like the plague.