Interrent Reviews 309

OUT AND OUT THIEFS!!

At pick up from Alicante Airport they tried to force me to buy their insurance stating my credit card was a Debit card so couldn't be used. I live in Holland. The Dutch don't have Debit cards. After a lengthy discussion they finally accepted that it was in fact a credit card!
Upon returning the vehicle, the staff refused to check the car while I was still there as they said they were too busy so just to drop the keys in a letterbox.
That afternoon when back in Holland I received a mail with two photos . one of the (green) car's registration plate together with another showing extensive damage to a (black) car door . The car had a clean damage report when I collected. They told me I had caused a bump on the plastic door fitting - while ignoring the rest of the deep scratches clearly showing on the door (the type of which not corresponding to the Peugeot 2008 rented) . They charged me 200 Euros even though I reported the fact to their (haha) Customer Service people that the photo of the black car did not belong to the green car I rented . They then told me that I was liable and there was nothing I could do about it.
Totally disgusting!! Total rip off. I will NEVER use them or Green car (their Spanish agents) again.
I shall also be passing all information on to my Credit Card company with the request they get my money back since this company have not provided photographic evidence of any damage to the actual car rented showing both the damage and car reg in ONE photo.

Dreadfull customer service avoid at all costs. Edinburgh airport would not rent a car I had paid for and lied to me!
No attempt to help

WARNING DO NOT USE. Because we had prepaid the car with a debit card instead of a credit card we suddenly had to pay 200 pound extra. On top of that they charge you a deposit for petrol and promise to give it back if the tank is full but never do even though we did fill it up again.
Then it is impossible to even get hold of them. The one at the till says they can do nothing. If you try and phone they just send you to someone else in a circle. The persons on the phone seems to be situated in a far away country. They have a form on the web for complaints but it does not work.
We have rented many cars but have never experienced any service near as bad as this. They will not get me as a customer again and we will be doing evrything we can to make sure no one else makes the same mistake.

DO NOT RECOMMEND !! ABSOLUTE FRAUD ! WE RENT OUT CARS AT LEAST 2 A YEAR AND NEVER HAD PROBLEMS BEFORE !! WE RENTED WITH THERE FRAUDSTERS AND BEEN CHARGED £50 AT FIRST BECAUSE APPARENTLY WE ARRIVED AFTER OFFICE CLOSURE (THE OFFICE WAS STILL OPENED AND THEY HAVE HAD THE TIMES OF OUR FLIGHTS WHEN WE INITIALLY BOOKED, SCAMMERS) WHEN MY PARTNERS CAR WAS SCRATCHED AND DAMAGED ALL OVER THE PLACE (THE CHEKOUT DOCUMENTS ONLY HAD FEW MARKS- THE LADY SAID DO NOT WORRY JUST MAKE PICTURES ) SO WE DID AND GUESS WHAT WE HAVE BEEN CHARGED 200E FOR SOMETHING WE HAVE NOT DONE ! THE CAR WAS IN BAD CONDITION ARLEADY ! ON TOP OF THIS WE REALISED FEW WEEKS AFTER AS WE DID NOT RECEIVE ANY CHECK IN DOCUMENTATION FROM THIS COMPANY ! ALSO NOTHING SAYING WE HAVE BEEN CHARGED AND WHAT FOR ! THEY HAVE ONLY SEND US A PICTURE OF DOORS AND SAID THIS REPAIR COST US 200E ?? WHAT REPAIR ?? CAN YOU ADVISE ? EXPLAIN ?? WHERE IS THE INVOICE FOR THIS ??!!! WHERE ARE CHECK IN DOCUMENTS ?? I HAVE RECEIVED MINES FEW DAYS AFTER RENTAL AND THIS WAS 2 MONTHS AGO !! MY PARTNER STILL HAVE NOT RECEIVED DOCUMENTS AND YOU ARE NOT REPLYING TO ANY OF OUR EMAILS !! YOURE ABSOLUTE SCAMMERS ! YOU ARE CHARGING FOR GOD KNOWS WHAT AND WE WILL TAKE THIS FURTHER ! ABSOLUTLY UNPROFESSIONAL COMPANY AND BEHAVIOUR !!! SHAME OF YOU DO NOT RENT OF THIS COMPANY !!!

Interrent Stansted Airport

AVOID THEM, DO NOT EVEN CONSIDER BOOKING WITH THEM

This car rental company are out and out scammers, I booked a car with them through carrentals.com, who I have used before, without any problems, when I arrived at the car village at Stansted Airport, the assistant on the desk refused to issue the car because I did have the necessary identification details... I had a passport, Danish driving license, with photo, MasterCard, platinum, with sufficient cover
The assistant informed me that if I paid an extra 90 pounds, he would be able to issue the car, this amount was more than the actual car hire fee!!!
This company are cheats and should be avoided at all costs, please make sure to inform your family and freinds, so that they do do fall foul of this dishonest company

They are thieves !! They always have a good excuse to increase the bill (credit card only, charge on the full tank, management fees on a "saying" traffic ticket, etc ...). Big scam! TO AVOID

Terrible service, awful experience at Olbia (Italy) airport in June 2019. I have rented cars for 30 years and I will never use Interrent ever again. The wait at Olbia airport was awful...every single customer was lectured for 15min about the dangers of not taking the extra service. Not only is this pressure unpleasant for the customer, it means the wait is very long for everyone else. Luckily there were only 2 people in front of me so waited around 40min, but if there were more you could easily be there a few hours.

Rude staff, unhelpful, they are there to sell you over-priced insurance. That is their only job.

Trust me...there are plenty of competitors who rent cars at similar prices. Do not use Interrent. You will regret it.

They made a mistake on our booking, their solution, cancel the contract and pay for a new booking, no money back. The car we had booked was not available and instead of giving us an upgrade, just canceled the contract, and we had to pay over 70 Euros for a car for 24 hours, when we had paid about £20 for the original booking, for 7 days.
Staff was rude, apart from one person, manager is rude and showed no respect for the customer

Scammers

A rip off artists

Conmen

Should be checked by authorities

Booked through Expedia

Rejected because experian identity check
Though, I got excellent experian score
Lack of experience

Long delays

A horrible experience

Worst experience ever. It would help if the staff had a brain and could do an address search using your name and not a title. Result, no car. I had to go to a different provider who had no such problems. Don’t put yourself through the pain.

Stansted airport the worse experience in my life. Spend few more quit and avoid 2 hours waiting and extra £250 spending for damaged I haven't done. THIEVES

Scam. Pure and simple. I booked a car for a 23.30 pick up of the late BA flight to Toulouse. I put details of my flight into the booking. BA flight was delayed arriving just before midnight. With no luggage I came straight out to find the Interrent desk closed but caught up with a representative in the parking lot only to be told that the office was closed, that they had no details of my flight and that the office would not reopen until 8am the following morning. Forced to spent a night in an airport hotel at € 300 I returned to the Interrent office at 8am the following morning to be told that my booking had been cancelled as a no-show. I was informed that I had a 6 hour window to collect the car - per the terms and conditions. I advised that no such window is referenced in the T&C’s, that I had arrived inside this window and that I had returned to the office at the earliest possible opportunity. Told outside 6 hours and tough! While the terms and conditions do reference the loss of payment if the customer cancels they do not reference any ability for Interrent to cancel or a six hour window. Having bought and paid in full for the rental it should be my choice to be able to leave the car in the Interrent parking lot for the entire period of the booking if I so wish. Simply appalling and outright theft - pure and simple

Interrent are thieves. They recently introduced a system requiring you to have a PAPER proof of address - i.e. a utility or council tax bill that has actually been POSTED to you. Like a lot of people, I get all my bills electronically. I don't have any bills posted to me. Interrent know a lot of people are in the same situation, so they charge £40/day for 'extra insurance' if you don't have a paper proof of address to show them. Or, of course, you can leave without the car you've paid for. Given I had to drive my family to a funeral, that wasn't a real option. They - or in my case Alex, the supervisor at the Heathrow branch - of course don't care. Why would they? The policy is designed to extract more money from customers by forcing us to pay for this 'extra insurance'. Shameless.

I got issued a fine for a toll non payment after interrent told the fine company it was me driving the car. It was actually the next customer who should have been issued the fine. I was already on a flight by that time. Ended up having to pay as it was taking so long to get proof from interrent i was being threataned with being taken to court.
Never again.

Absolutely cowboys. Do not use.
Tried to ask for extra documentation like utility bills then once they realise you don’t have them state if you book direct you don’t need them but the cost increases more than 7 times the original amount.
Stay well clear!

Rented car at interrent, goldcar Stansted.
Avoid this place if you can. Used them monthly in past and was happy. But since March they changed, demanding a proof of address letter or whatever and force you buying their extra excess insurance. In fact so much that they don't give you a car if you don't take it.
Had to pay £130 extra for an actual £25 rental.
The lady behind counter I hadn't seen before there was extremely rude. She pointed entire time out that their T&C demand a proof of address like bank statement etc.. I showed her my online one but she said no it needs to be a paper and not self printed one... The fact that I rented several times before with them, so they do have my addresses all saved etc didn't matter. Worse the chap on my right (German guy) had same issue, he showed his ID card (note German IDs are residency cards with home address) was not accepted. Needs to be posted bill as proof of address.
And the funny logic is if you take their excess insurance then suddenly they don't want to know where you live anymore and do not need a proof of address?
Has been last time for me to use them.

Criminal company - do not rent from them. I booked a car with unlimited mileage and was charged £34 for excess mileage. In 24 hours, I travelled less than 150 miles. Also, they claim a tyre was damaged. It was not! I had taken out comprehensive insurance so their fraud is the insurance provider's problem. But it is evreyone's too. Avoid this huckster company at all costs! It's no surpirse that they have been voted the worst in Europe with their sister company Goldcar.

Interrent Portugal are running a racket. 1) had to pay extra for a diesel car even though I booked a petrol. Should have at least been the same price.
2) they don't record down previous dents etc. Even though they take manual marks on the paper, they don't mark this on their system. Was charged for a dent we didn't make.
Terrible customer service and possibly fraudulent. £400 worse off.

SCAM. I booked with them thinking it was different than Goldcar or rothium, but is the same with the same or similar scams. I can't understand how they are out in the market.

RIP OFF RIP OFF AVOID AT ALL COSTS !!!!!
Used these rip off merchants from Paris CDG airport in December 2018, paid extra for all top up insurances at time of booking but station operator (came across as charming over worked young man) insisted despite being shown the paperwork we were not covered, after some argument with my brother who speaks fluent french we reluctantly signed the paper work as we needed a car and to get on our way, my 78 year mother had already been stood waiting ages as no seating available.
Car was tatty, remote key didn't work in fact half of it was missing and we daren't go above 110kmh in it on autoroute much to annoyance of other drivers.
On our return we took our argument up with AutoEurope who did the booking transaction - they just washed their hands of it so avoid them too and Interrent just said as we had signed the paperwork (under duress) we had agreed and that was it, bombarded both companies with emails even quoting from the slating Which? magazine gave them, never got any more replies.
I HOPED THEY HAD GONE OUT OF BUSINESS but would appear they are still ripping people off.