Interrent Reviews 309

Ich habe 54,30€ an cartrawler bezahlt. Dann wurden mir 191,99€ nochmals von interrent abgebucht, sowie 84 £ nochmals von meiner Kreditkarte abgebucht. Obwohl ich eine Versicherung von der AXA für 60,-€ abgeschlossen hatte. Das macht ein Gesamtbetrag von 405,22 €. Das kann es nicht sein. Und das für 5 Tage???

Do not trust Inter Rent or Gold Car (they are the same company), they are likely to screw you over! We rented from Inter Rent Bologna airport, Italy. We picked up our car in the evening, their staff refused to come outside to check the car with us, he reassured us that everything with the car is fine and there aren't any scratches on there that would be a problem, they "need to be dark enough so you can see them from a meter away and over 5cm", we noticed a set of very faint scratches the next morning that we weren't able to see unless your face is right in front of them, so assumed its all fine, even though they weren't marked on the check out report. We should have made the guy come out with a torch and taken photos of every faint mark. Completely shocked to find that when we dropped the car off the charged us for this very faint mark that was there the whole time! The staff were very rude and wouldn't listen to anything we had to say, they said we needed photos to prove it was there the whole time. Of course we had some photos taken with our phone with flash but the scratch wasn't visible on the photos, you can only see it in the day light when you're face is right up to it! They then didn't send us the accident report or damage repair invoice/confirmation of cost for our insurance company within a few days as they'd promised, it took weeks of chasing them and they don't answer the phone or their emails. An absolutely terrible experience, avoid them like the plague! When we dropped the car we over-heard 3 sets of customers complaining to them within half hour so can tell they are a bad company and screw most people over, wish we'd read reviews before using them.

Interrent and Goldcar are the same company as I picked up the car from Goldcar staff at the Goldcar desk at Malaga airport.
It's my view that Interrent and Goldcar are acting illegally and stealing money through credit card transactions. I was offered insurance excess and I told the woman on customer service at Malaga airport I did not want insurance as I have my own I pay for annually. I was told my credit card would be charged to cover a full tank of petrol only. On returning with a full tank my credit card would be refunded fully. I signed an electronic signature on a screen, not an insurance agreement. My signature has since miraculously appeared at the bottom of an insurance agreement and I have been illegally charged almost £95 for insurance that I didn't need and had already told the customer service representative I did not want it.
I have taken advice and what they have done is forgery, pure and simple. I am disgusted and will be seeking legal action against Interrent and Goldcar

Charged 64 euros for late return of my hire car when I was within the hour allowed as a safety net. Only when I arrived in Palma, Mallorca did I realise that Inter Rent is part of Gold Car who I would also never hire from again. I have emailed their Customer Service desk at Gold Car attaching my Boarding pass as proof that I couldn't have been as late as they said I was otherwise i would have missed check in desk opening times for my flight. Unsurprisingly heard nothing.
DO NOT USE INTER RENT. ANOTHER BLACK LISTED COMPANY FOR ME.

EVERYONE WHO HAS BEEN RIPPED OFF WITH INTERRENT IN TENERIFE AIRPORT.

Please message me. They are obviously doing this to many people around the world. My daughter just got ripped off, booked, paid and then when she got there told her as she did not have credit card she would have to pay FURTHER £250 NON REFUNDABLE she would have to pay another £150 as she was 23! NON REFUNDABLE!! even though she put her age in the booking and it was showing different prices for different ages so she paid what it stated!. She refused to pay so he made her sign a document that she was refusing to pay and cancelling the car at no refund.
They have these documents already there as they do this and many other things automatically. I tried to call the company form england and was met with a strong block at call centre. Automatically said cant speak to anyone at the rental place, cant see paperwork as this was cancelled!!. She gave me email address and another link to a form and said reply within ten days. I can bet my bottom dollar they have an already made up jargin letter to squash my complaint to them.

It is systematic, organized stealing from start to finish.

LETS NOT LET THEM GET AWAY WITH THIS.

The man who was dealing with my daughter was hostile and aggressive.. This is their M.O to younger people and then they have more tricks up their sleeves as attested by the other reviews on here

Please message me at mala dot 50 at outlook dot com or watsapp 07988921852. if you want to collective shut this company down. Too many scam, rip off, thieves taking our hard earned cash. They think they can do it to foreigners and get away with it.

The fact it is in an airport and allowed with such vile reviews and a organized fashion is a slap in the face.

Please message me with your issues with this company, dates, costs, money lost etc. No matter how long ago. We can collective stop this happening to many other innocent people.

Ms Mala Patel

All was fine the with the car rental until a few months later I received an admin fee of £35 and a letter stating I had been speeding. I looked at the time and date of rental compared to the speeding fine and they were not consistent at all. I was actually in the UK waiting to fly to France at the time the speeding offence took place. This was clear to see if they had checked the time I had rented the car from. My bank managed to get back the £35 but more than a year later I am receiving letter and emails from a debt collection company called RECOCASH demanding payment. Upon receiving the fine I emailed Interrent several times including one complaint and did not have a single reply. It will be interesting to see how far they attempt to take this as this is a error on their part... I even received a letter from the French authorities to which I responded to.

BE AWARE. Today I took the trouble to raise a claim against Interrent with the European Car Rental Conciliation Service only to be told that Interrent had WITHDRAW from the independent body only yesterday so the ECRCS couldn’t investigate my claim. I now will pursue through the small claim court as Interrent are woefull. Be aware that if you have a problem with Interrent you are now likely to be left to your own devices to achieve a satisfactory claim as they have delayed and blocked my claim in the hope I will lose interest. I won’t, as the guy on their Verona Airport, Italy desk last May is a crook and despite lots of contact Interrent have failed to prove to me that I signed for ‘peace of mind insurance’ despite declining twice at the desk on account of having an annual policy in place with insurance4carhire.com. I hire cars for typically 14 weeks a year and this is the very first time I’ve been scammed.

Avoid at all costs! We returned the car with a full tank of gas; the staff at the drop-off location took the keys and thanked us without checking the car or having us sign anything. Five hours later we receive an email detailing the results of the “control” of the car: a €50 fine for allegedly not returning the car with a full tank of gas plus €9 for the amount of gas Inter Rent alleges was missing from the tank. We are contesting this. When we called the phone number for customer assistance, the call was picked up and went immediately to silence: no voice, no recording. We filled out the complaint form on InterRent’s website, which informed us that we would receive a response within 7 working days.

From our own experience and in light of the reviews of Inter Rent we have since been reading, this operation seems like a total scam to be avoided at all costs.

Under no circumstances use InterRent or GoldCar in Spain.
This company will charge very large sums to your credit card regardless of whether you have not had any incident. They refuse to examine the Vehicle when you return it, they just charge your card.
You will spend days trying to argue the case with no explanation.

Con artists!!!!!!!!!!!
Beware

SCAM!, got charged 900 euros on credit card 1 week after returning the car

Same problem as many reviews below, I got charged 900 euros on my credit card 5 days after I returned the car. When I returned it they said all was fine. I'm disputing the charge with my bank

Based on the reservation I made, it seems Interrent is also known as Buchbinder and Global Rent a Car, so stay away from these 3 companies.

I rented a car at Interrent but when I reached Barcelona Airport, Interrent was Goldcar. I should have noticed that on the homepage, but wasn't aware. I know Goldcar is a scam company and I should have found another place right away... But I didn't. My big mistake.

After returning the car it has been confirmed that Goldcar is a scam.
They have charged two damages (two minor scratches in the plastic) that was already in the car when I got it. I told the employee about the scratches (and many more) at the time of the pickup but he told me they where to small to register.
I took pics as I didn't trust them (and again it proved to be true that they can't be trusted.
But words and fotos don't help when you deal with pirates!

They did newer send me a check-out by mail as they should (the paper you get when you pickup the car) as they said they had my mail wrong.
When I asked them to send me the Check-out papers, they have sended me a document that has been made 8 days after I got the car, and that doesn't have my signature on. And the paper don't have half of the damages I pointed out at the pickup time.
But I'm still the one that have to pay!
The extra crazy thing is, that one of the things I have been charged for, is actually already pointed as an existing damage in the "fake" papers they have made.

But all this and the proves I have, don't have any effect on Interrent/Goldcar.
They have still charged med 310€.
So now I will probably see them in court as I have contacted a law firm that will run my case, as the scam is obvious. Several newspapers are also interested in this story.

By the way.. I have asked the car rental to send me proves of the damages, and the prove of the damage in the front, is a picture of the rear of the car...

I'll say no more, just tell you to keep away from this scam company and have a look at @GoldcarVictims on Twitter to see a lot of story's like this. My case is unfortunately not the only one.

And remember that Goldcar and Interrent is part of Europcar... I will boykot all Europecar-group until they stop the scam of goldcar/interrent. Hope you will do the same!

Worst car hire company I have ever dealt with: avoid at all costs. Interrent are not even worth 1 star. Hired a car at Alghero airport. The vehicle was scratched and dented. When I returned it, the employee immediately went to the plastic wheel trims and said 2 of them had been damaged by me which was wholly untrue. (They were also minor scratches.) 10 weeks later I received an email with a bill of 143 euros for damage. The paperwork had been later amended and now included damage to a wing mirror. Never mentioned at the time and again very minor scratch not caused by me. Despite being able to provide my own copy which proved their fraud, I had no further response and nearly 5 months after the rental, discovered my credit card had been debited 186 euros. It's clearly a well practised scam which I will be sharing more widely on social media. It's worth noting that the dispute was handled by Europcar Italy so I would also avoid this company in future.

Booked VW Polo via DoYouSpain, who I have used many times, but never InterRent before. We arrived almost three hours late, but at 17.00 hrs on Feb 3rd, so late afternoon. Yolande, girl at InterRent desk, said that we were 'no-show' as more than 2 hrs late from actual booked pick-up time and car 'not available' and contract void. I insisted she just give us another car and she said that cheapest available was 280E for the ten days. She kept repeating ' it all in terms and conditions' but did not have a copy available. I rang DoYouSpain and they found me a Fiat 500 at 164E with Europcar, the booth next door. I have checked InterRent t and c and cannot find any reference to this 'no-show' after two hours online. I book rentals 5 or 6 times a year, never had this rip-off before. Do You Spain were excellent and did best they could to solve problem at the time.

I thought i had been ripped of so many times that there must be at least one company that was Honest!!!
I booked through AutoEurope (Agent) and paid extra for added insurance. Arrived at Malaga Airport and was fobbed off with a Fiat 500 when I had paid for a Skoda Octavia!! Ended up with a crap Dacia
I advised the man behind the counter that I was not going to pay any extra for anything, he agreed and told me there would be nothing extra to pay. 3 days later on checking CC statement with an extra charge of £190.71 and have been trying to get them to refund with the help of ECCUK for the last 9 months. I will now take this to the small claims court as they have refused to respond to the ECCUK
Crooks, Liars, Cheats, Pond Life, Ignorant B's
Update as of 28th Feb 2019
ECCUK have given me another organisation to continue my compliant.
We have also spoken to the representative of the Alternative Dispute Resolution (ADR) scheme called European Car Rental Conciliation Service (ECRCS). They have confirmed that this company is a member of this ADR scheme and that they may be able to consider your complaint ahead of you going to court. Please see their website below: search ecrcs (links not allowed)

Hope this helps, surely given the amount of bad reviews this company and the whole industry should be made to change!!
Please note that Interrent do not reply to e-mails sent to info@interrent (again links not allowed) either co uk or com

€80 Fee for delayed flight! Do not use InterRent. In addition to all the bad practices listed here, they will charge you if you are late despite promising by phone to wait for us until 23:00. Two taxis and 12 hours later the next morning we were told to pay a “late pick up” penalty or this would be waived if we took the extra insurance for €120. Lesson learned: avoid companies like this and Gold Car. Always book "pay on arrival” - never prepay and above all never use InterRent!

Rude bad and stupid. Unclear communication and abysmal service. DO NOT USE

Unverschämtes Personal,. Man ist in Crawley offenbar darauf aus ist den Kunden zu betrügen. Im vorliegenden Fall: FahrzeugÜbergabe mit der Bemerkung: ohne Vorschäden. Bei der Begutachtung stellt sich heraus dass das Fahrzeug mit Schäden übersät ist. Aufnahme der Schäden nur mit größtem Widerwillen. Der Hammer bei der Rückgabe. Behauptung ich hätte im Fahrzeug geraucht, ich bin Nichtraucher! £ 150 Sonderreinigung angedroht. Unfassbar.

Gut dass es Rechtsschutzversicherungen gibt

Finger weg, nie wieder!

If I could award this company no stars then I would. I have had the misfortune to deal with them on two occasions now and this proved that the first bad experience wasn't a one off as the second was equally, if not more, worse than the first. It seems to me that they offer cheap prices but then get more money out of you one way or another. The first time was the insurance upgrade, which I wasn't going to fall for a second time and took out my own additional cover, and the second was having to add me as an additional driver in order to make payment on my credit card. My husband and I were travelling together. He drives, I pay! That's always worked for us! But this time Interrent wouldn't allow me to use my credit card if my husband was the driver. So I had to pay nearly 3 times the agreed hire cost to add me as a driver. The customer service agent was extremely rude. He said he couldn't amend the contract to put me as the main driver and thus enable me to pay but he could, miraculously, amend the contract to add me as an additional driver and thus take the fee. Then we had to carry out a DVLA check to show no driving endorsements (never have we had to do this before) and this required your NI number. I have no idea of mine but luckily my husband knew his otherwise we would have been refused the car … again! This check was carried out on my phone. If I'd not had internet Interrent would charge an additional £20 to do the search for you. I shall never use this company again. They are highwaymen and I hope they go out of business soon. Surely with their track record they won't be able to maintain a client base. Shocked and distressed by the whole experience.

I have hired cars in Spain many, many times. Inter rent were without doubt by far the worst I have ever experienced. I will not bore you with the details other than a three hour wait for a car. The last half hour cause by the only assistant going for her lunch and the car cleaner not bothering to bring it to us after giving the high mileage, rough old shed of a car a cursory wash and brush up. Do not go near them at any price, I have since read that they came out worst in a Which customer survey. Very well deserved.

AVOID!

Awful customer service at Interrent/Goldcar Malaga. Such a shame as the car was amazing value for money. Don't let them pressure you into purchasing their expensive CDW insurance waiver. Get an annual policy from the internet for half the price of their weekly one.