Interrent Reviews 309

I am aware that Interrent rental prices are low and that staff are clearly incentivised and encouraged to sell as many upgrades/ancillary products as possible. Today whilst picking up a pre-reserved rental car (reserved directly from Interrent I might add) I was told I had to provide further proof of address. I had already provided driving licence (with address clearly marked), credit card, passport and printed copy of DVLA code.
I went online to get an online bank statement to show the person at the counter but she told me that would not be adequate as it had to be something that was posted to me. Along with a large percentage of people, I do not have bank statements posted to me.

I am already in the Interrent database as I have been a customer on several occasions over the last few years. The person at the counter found me on her system with no problem - and so clearly had a record of my address.

As I could not provide a further proof of address which was satisfactory to her, she said my only option was to take the excess insurance which was a further £116. In fact she told me if I did not take it I could not get the reserved car. I spoke to a person at the Interrent head office who told me that this policy was clearly marked on the terms and conditions. It is not clearly marked, I have been to this and other offices several times and have never been required to show this before. The fact that I could have shown her a bank statement online with my address - and that was not satisfactory for Interrent - is ridiculous.

The person’s manner and way she continued the discussion amounted to blackmail. I was at the office at the Car Rental Village at Stansted Airport. She told me that there were no other cars available in the whole “village” but that I was welcome to go and try to find another one. Interrent however would not refund my current booking.

After a long journey and an early start I gave up arguing. I began my journey and found that the car was not full, as stated it would be in the rental agreement. I have paid a £99 fuel deposit, and I suspect vey strongly that if I return the car with the same amount as when I found it, this will not be acceptable and my deposit will deducted. So this is another way that Interrent are able to swindle customers.

I am appalled at this cynical treatment of the customer.

I have requested that after this current rental period is over that my details be completely removed from both Interrent and Europcar databases. I have yet to receive an assurance that this will happen.

The reviews say it all, just wish I'd read them before I rented!. Lanzarote airport. Full to full on fuel and they have taken £29 "smart return" charge which I apparently paid the option for when pre paying through Ryanair although this is contrary to Ryanair's rental voucher and what I was told at the desk. Luckily I had a torch with me as the car was battered well beyond their pre-completed damage check when we picked it up from a very dimly lit multi storey. You would not have seen the damage without a torch and being on guard due to the desk practically forcing you in to take their waiver insurance. If the directors need these tactics in order to make profit they should not be allowed to run a business. Never again!

I was charged double for car hire that I was expected for all extra charges on the top. Such as Flex Fuel (don't know what is it), some Airport tax. Plus at the end they took another 30 Euros for Special Cleaning from my credit card without my permission and knowledge . Make sure you wash your car before return! Despite the fact that I paid Full Cover for the car and I did not need to care about anything.
I wish I read the review before....
Worst car hire experience ever.

If I could give this company a minus status I would. Just had to cancel my credit card due to them trying to claim 31.53 pounds Uk and the bank txting me to confirm it was me in NICE ….yeah four months ago, I rang Nice they said the details I gave wouldn't allow them to trace the hire. Photo graphed the contract I was given at their office and emailed them the picture etc numerous times. NO reply. The whole experience as the worst I HAVE EVER known with a hire company and then to try and take more funds months later beggars belief. DO NOT even think of using this shower of cowboys...ever.

Arrived late due to a flight delay and got charged 40 EUR at Gran Canaria airport, they also added 13 EUR for "Smart return" whatever that is, you simply park the car and leave the keys in a steel box, they should give US discount as they do nothing upon returning. The staff member just shrugged when i said it wasn't my fault as the flight was delayed. Never again.

Avoid this company they are crooks.

These people don't give a damn about their customers, their service is appalling, their staff is arogant, aggressive, extremely rude. Whatever little money you may pay for your car hire from them you are always taking a risk of not getting the car... even if you paid for it.
There are many companies around that are cheaper and nicer to deal with.
GO ELSEWHERE! NOT WORTH A PENNY!

Almeria airport users avoid this company at all costs!
Arrived 27/12/18 first car allocated to us had an illegal tyre so complained and was given another car which had dents on every panel . On returning to airport 4 days later engine management system out vehicle into low engine power. Limped vehicle to airport and explained we couldn’t stop and refuel as the engine was faulty and possibility it wouldn’t start. Told to fill in form explaining this to avoid penalty fuel charge . Guess what they have charged us 50 euros and not returning any calls to question why ! Absolute crooks who don’t even supply decent vehicles .

Bad, bad experience booked and paid online and turned up at Edinburgh with reference, driving licence etc only to be asked for passport. Having just rented with Budget where no passport needed inter refused to continue with booking without passport..rip off.

Absolutely horrific. They wanted £1400 deposit when I arrived although the confirmation said £800. I was speaking with the women who kept picking up the phone whilst we were mid conversation. The women behind the desk was possibly the rudest women I have ever come across, she left me in tears even telling me the F off. Do NOT hire with this company, Let this be a warning! There are more about, do NOT trust them, the worst.

Horrible, horrible company.

I didn't have the correct documentation because Expedia had not told me I'd need my passport on collection (I had driving licence, credit cards and proof of address, but this wasn't enough. I even found a photo of my passport on my phone, but there was absolutely no flexibility or understanding). I ended up having to pay extra for an identity check and subsequently for additional unneeded insurance. It's not something I've experienced at any other hire company (I hire cars frequently).

Eight or nine people also hired cars while I was trying unsuccessfully to get the insurance issue resolved. Around half of them were charged extra because of ID issues. I believe that they make ID requirements deliberately inflexible and obtuse to increase charges. Some people obviously have no issues on collection, but do people really want to take the 50/50 chance?

As it turned out the comprehensive insurance I had to take out was useless too. We had a slow puncture, caused by a screw that was probably there on collection. No spare tyre was provided. Despite several calls to try to resolve the only solution offered was farcical - I was to go to Birmingham to collect a new car (I was in South Wales at the time). I clearly refused this and InterRent refused to cover the cost of a new tyre that I could sort locally. I ended up paying for a new tyre to avoid the five hour round trip to Birmingham.

At drop off I briefly commented on the insurance I had been obliged to take out on collection. The response from the clerk summed up the company. Not because of its crassness ("Did I hold a gun to your head and make you accept it?"), but because of the routine way it was said. I was clearly not the first person to hear the phrase, this is a company that has institutionalised appalling service and highly questionable practices.

I will never ever use InterRent/Goldcar again.

AVOID !!!!!! The most unprofessional and unscrupulous car rental company out there. Please do not even consider using these scumbags. Their only objectives are to upsell extortionate insurance and charge you for existing damage. They will coerce, blackmail and even refuse you a car if you fail to take their insurance. They know you have limited options once you arrive in their offices and most certainly use this to their advantage in extracting as much cash from you as is humanly possible. They play all the tricks like removing parcel shelves from vehicles then charging £150 for "missing" items upon return. Seriously, just stay well away, you have been warned.

DON'T USE THIS FIRM EVER. They are con artists of the highest order. They will force you, and I mean FORCE you, to take out insurance to cover the Euro 2,700 CDW at extortionate cost (which works out at approximately Euro £9,125 per year). They will tell you you car WILL be damaged when in Madeira - hence you must take out cover at, for example Euro 200 for just 8 days cover for only Euro 2,700 of cover, even when you have already paid for "full insurance cover" with the firm you booked with - in our case Discover Car Hire (a Latvian Company). They refuse to accept and agree to you leaving a credit card deposit, because they will lose out on the insurance premium money - for which (if they even take it out) they must get a significant kick-back from - hence why they are so keen to get you to take it out. They annoyed us so much we cancelled. We are glad we did. Given the other reviews that we have now seen of alleged damage not caused during the hire, fiddling the fuel gauge to stop it showing as full, hard-selling of very expensive insurance to name but a few frauds this firm carry out. And the reviews on their own web-site appear all to be fake, because they are wholly inconsistent with the Google reviews.

Car collected from Malaga Airport
Misleading information given on collection in an attempt to frighten you into purchasing their insurance.
First Car had to be returned within hours as unroadworthy and dangerous.
Credit card charged for an item not notified at the time and another item charged more than advised at the time.
No response to emails of complaint.
You Have Been Warned!

We have hired a car for 1 day in Malaga airport. The staff were rude, and not nice at all, instead of quick flawless rental, it took about an hour to get sorted. The woman behind the desk told us that it is very important to check the car for scratches before we take it, and tried to sell us expensive insurance. They took £900 all together from our credit car, just for to make sure everything was ok on returning the car. I have checked my credit card and noticed that they kept the £90 for petrol. We did refuel the car before returning and their rep said that everything was ok.
Now I have tried to contact them several times and I haven’t had any response. I feel helpless and very disappointed with the whole experience.
Please AVOID AVOID AVOID!!!

AVOID AT ALL COSTS! They don’t have customer service. They just have a room full of people paid to insult you, and refuse to help you in anyway. After not returning my deposit properly – I tried to make a complaint… They still didn’t return my deposit and then fraudulently took an additional £900 unauthorised from my credit card! Literally nobody at Interrent cares what happens to you. I asked to speak to the manager – the man kept repeating the words “managers manage lady“ managers manage lady” - And then hung up on me?!?!?! Shame on the companies that allow them to operate under their banner too. NEVER BOOK WITH THEM. They have been bought out by gold car – she previously had the worst reputation on the web… Into rent have joined them, lowest of the low - down with the scum. These people are actually running and criminal enterprise.

Heathrow branch yesterday refused to hire a car to me despite me having booked and paid for it in Sep. Their reason? I didn’t have proof of a Uk address or a UK footprint. I explained that I am on crown service overseas with a tenant living in my property, so do not receive documents by mail to that address. They would not listen despite the fact that I had rented from them before in Feb 2018 in exactly the same circumstances. I then went to a rival company at Heathrow who rented to me without any problems. They were willing to use my proof of travel in and out of the UK which showed that I am not ordinarily resident here. Unfortunately as it was an immediate hire so close to Xmas the premium was sky high....I will never go anywhere near Interrent again.

Hired car from Fuertevenura last weekend. Pre authorised my credit card with £815.00. Returned hassle free and took photos and insisted i have the chap sign the check out sheet.

3 days later i received a refund to my credit card of £766??

Tried the UK number three times and everyone i spoke to were beyond useless. Limited english and couldn't even give me an answer as to why i have received part refund. All they kept saying was file an incident report?? Not helpful. Have had to go down the route of claiming back from my credit card company, which is exactly what they want you to do. Absolutely useless! Will never use again

Quite appalling. It's all been said here already. The modest saving made by choosing their cheap rates was erased many times over by the "hidden" extras. Yes, my fault for not reading the small print, but having hired many cars over 30 years I have never experienced such a devious, snide and blatantly exploitative company.

Is there an option for NO STARS? Appalling customer service, incredibly rude and unhelpful staff in their Manchester Airport office. Not what anybody needs after traveling half way around the world.
November 28th I was told someone would be in touch with me within 10 working days and still nothing.

We were scammed on holiday to the tune of over £400. I have made an official complaint to InterRent on my return but they have still not responded nearly two months later. I call them on 0207 862 1732, which is their supposed customer service line but they provide anything but customer service. I am informed that I am allowed to speak to no one in complaints and I am not even allowed to know the timeframe in which they will respond to me. I asked for a copy of their Customer Complaint process but they would not provide it. I have now raised the complaint via Barclaycard under Section 75 of the Consumer Credit Act. I would love to know if their is anyone else to complain to about this dreadful company.