I spoke with Pat Neupane over the phone and he had incredible customer service, was extremely knowledgeable and was very empathetic towards my circumstances. I would highly recommend him in his positi... Toon meer
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Chloe was so friendly. I actually felt comfortable discussing my finances with her and never felt like I was being judged at all. She also made things clear to understand which helped tremendously.... Toon meer
Bedrijf heeft geantwoord
Keanue’s service was outstanding. So easy to work with and provided so much detail of how the team could assist me. He clearly explained the steps ahead and successfully had me connected with the depa... Toon meer
Bedrijf heeft geantwoord
Zavier and Tom really helped me with my financial situation. I explained my finances and they came up with a plan that was too good to pass. I’m now on no stress worrying about paying this and pay... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Just Budget is here to offer caring & effective financial support when you need it most. Our aim is for you to regain control of your finances and enjoy a positive financial future. From debt relief to informal debt arrangements, to personal loans, we are here to support you in any way we can.
Contactgegevens
4,7
Uitstekend
111 reviews
Heeft nog niet op negatieve reviews gereageerd
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Keanue was so lovely
Keanue was so lovely, very easy to talk to and very understanding and not judgemental at all. He deserves a pay rise!
5 september 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thank you, Isabel! We're glad to hear that Keannu made you feel comfortable and understood. We’ll be sure to pass on your feedback!
100% recommend this service
Keanue was an absolute pleasure to deal with! He was friendly, professional and efficient with handling my enquiry - leaving no pages unturned or sparring any details. Even with the initial phone call, a massive relief was lifted off my shoulders
16 augustus 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thanks so much, Shantelle! We’re delighted that Keannu made the process a relief for you. Your kind words mean a lot to us!
Keanue from just budget was great and…
Keanue from just budget was great and professional thank you for explaining everything clear to me I will recommend to others 😊
12 augustus 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thank you, Carmelo! We’re pleased to hear that Keannu provided clear and professional service. We appreciate your recommendation!
Keanue was very supportive and patient…
Keanue was very supportive and patient with my application… now I am able to get on top of my finances with breathing room !
16 juli 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thanks April, it's great to hear that Keanue was able to assist you in such a positive way!
Keanue Showed he was Knowledgeable
Keanue Showed he was Knowledgeable, helpful and understanding , highly recommended
15 juli 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thanks for your feedback Michelle!
Keanue from Just Budget was so lovely…
Keanue from Just Budget was so lovely to deal with he was brilliant so friendly , understanding and down to earth . Would definitely recommend him ! Thank you so much for helping me
9 juli 2024
Review zonder uitnodiging
Keanue was amazing
Keanue was amazing. Highly recommend speaking with him if ever needed. Friendly and professional
5 juli 2024
Review zonder uitnodiging
Keanue was absolutely amazing
Keanue was absolutely amazing. His non judgmental ways made me feel so comfortable to talk to him. He put me straight at ease and would recommend keanue to everybody.
4 juli 2024
Review zonder uitnodiging
Keanue did a great job very far very…
Keanue did a great job very far very good at explaining what's going on
4 juli 2024
Review zonder uitnodiging
Keanue was fantastic!
Keanue was incredibly friendly, understanding, honest and helpful. Made the experience very smooth.
27 juni 2024
Review zonder uitnodiging
Very helpful and organised
Very helpful and organised. Explanation was clear and thorough
3 juni 2024
Review zonder uitnodiging
was kind and caring and concerning
was kind and caring and concerning. Made it feel really easy top open up about financial difficulties and situations in my current life. Made it comfortable to want to proceed
30 mei 2024
Review zonder uitnodiging
The gentleman did not judge my…
The gentleman did not judge my circumstances and put me at ease I am pretty overwhelmed at the help offered
29 mei 2024
Review zonder uitnodiging
Antwoord van Just Budget
Thank you for your review Melinda. We are so happy to hear that we were able to put you at ease!
Keanue ☺️
Keanue was very helpful. Making sure I didn’t leave out other pending debts. He fully understood my circumstances and responded as a sympathetic person. Which I really appreciated
21 mei 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Jessika, thank you for your kind words about Keanue. We're pleased he could provide sympathetic and thorough assistance with your pending debts.
Do yourself a favour and avoid this…
Do yourself a favour and avoid this company, they will put you into more debt, dodge your questions, lie, ignore your emails, threaten you, not take accountability and the list goes on.
They will hide their fees and have trouble being completely transparent with their customers.
They do not personalise your experience and therefore you never know who you’re speaking with. They will even attempt to charge you cancellation fees, even after you’ve been with them for longer than 18 months. This happened to me, lucky I was one step ahead of them and checked their website for my rights as a customer.
They even attempted to threaten me by saying that my creditors will cut off all agreements and my monthly payments will go back to over $3K when that was the figure when I initially signed up, since then my debt has reduced dramatically and the monthly payments were way less. It’s how they install fear into their customers, to get what they want. Then when you call them out, they don’t respond to you.
Overall they’re an extremely unprofessional and unreliable company, they don’t even know their own rules.
Trust me - they’re not worth it.
17 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
After reviewing your file, we aim to address and clarify certain assertions made in your review.
Upon your initial engagement with Just Budget, you faced 17 outstanding debts to various creditors.
Your monthly debt repayments amounted to approximately $3,500.
It was evident that managing all your debts alongside your other monthly expenses posed significant challenges.
During the 18 months of your involvement with Just Budget:
- Your total monthly repayments were successfully reduced by approximately 66%, decreasing from around $3,500 to just $1,200.
- This adjustment provided you with greater financial flexibility while your debts were being managed.
- Instead of juggling 17 separate debt repayments, you only had to make repayments to Just Budget in one simple payment plan.
- You were relieved of the burden of directly liaising with or paying your creditors, significantly simplifying your financial responsibilities.
- Within this timeframe, 10 of your creditors were successfully paid off.
- Our team meticulously handled your entire financial file on your behalf, expanding considerable time and effort. This includes sending over 180 emails and SMS messages to yourself and your creditors.
Addressing your concerns regarding our communication and personalisation:
- At Just Budget, customer service is paramount, and we take pride in our service to each client. Your dedicated concierge, Sam, personally managed your file. When Sam was unavailable, another team member provided support, ensuring you never felt isolated.
Furthermore, our fees are transparently communicated before any client engagement. We cannot proceed without clients signing the necessary documents and appointing us as their representative. Just Budget prides itself on transparency.
It's crucial to emphasise that we have never threatened any client. Before signing with Just Budget, clients are duly informed that if they prematurely terminate their arrangement, the original debt amounts may be reinstated by creditors, depending on the duration of their engagement before cancellation.
Remarkably, 10 of your creditors were fully settled through your arrangement with Just Budget, significantly reducing your total debt.
Equally remarkable is our ability to provide you with much-needed financial relief during a challenging period. Therefore, it's disheartening to have positively transformed your financial situation only to receive such a response.
We wish you the best in your future endeavours. Despite your discontent, we're gratified to have assisted you.
Keanue was very helpful and made me…
Keanue was very helpful and made me feel very comfortable. Friendly and made sure to be transparent in every step of the process.
Very pleasant experience
18 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Loren, thank you for your feedback about Keanue! We're glad he made you feel comfortable and was transparent throughout the process.
Highly recommend
The customer service rep was understanding, thorough and demonstrated he had the knowledge. Was very professional and very polite.
11 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Ryan, thank you for your review. We're pleased our representative could provide professional and knowledgeable service.
Receives Rave Reviews from Client
The over-the-phone service provided by Keanu was exceptional due to several key factors. Firstly, the representatives were highly knowledgeable and adept at addressing my inquiries promptly and accurately. Secondly, their friendly and courteous demeanor made the interaction feel personalized and welcoming. Additionally, the efficiency of the service, with minimal wait times and quick resolution of issues, contributed to a positive experience. Overall, the combination of expertise, warmth, and efficiency made my experience with keanu over-the-phone service truly outstanding.
12 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Christine, thank you for your detailed review. We're delighted Keanu could provide exceptional service with expertise, warmth, and efficiency.
Keanue was great to speak to
Keanue was great to speak to, very clear with what the process is and showed compassion and understanding,
4 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Allison, thank you for your positive feedback about Keanue. We're glad he could provide clear and compassionate service.
Keanue was a GEM and a half and I would…
Keanue was a GEM and a half and I would recommend him to everyone. Was very straight forward and didn’t hide anything. Answered every single question I had and making sure we were on same page the whole time
3 april 2024
Review zonder uitnodiging
Antwoord van Just Budget
Hi Peta, thank you for your glowing review of Keanue! We're thrilled he could provide clear and straightforward assistance. Your recommendation means a lot to us.
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