Today my daughter who is 7 months pregnant and I went into the store in Westbourne grove in London. After spending over £300 and while paying my daughter the pregnant asks if she could use the toile... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought the Ivory Azura Girl Smocked Set as a birthday gift for my niece, and I was seriously impressed. As someone who doesn’t usually shop for children's clothes, I was blown away by the qualit... Toon meer
Beautiful, sweet clothing designs that get a lot of comments when out and about. I loved how it all arrived packaged in a lovely canvas bag. The only reason it’s not a 5 star is because one of the... Toon meer
Bedrijf heeft geantwoord
I've bought their shoes over time and always loved them. However pairs I have bought over the last year or so have been terrible quality. The colour layer coming off after one use. I contacted custome... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
La Coqueta is an independent children's clothing brand based in Notting Hill, London. Beautifully crafted Spanish clothing for modern times, with worldwide shipping.
Contactgegevens
61 Ledbury Road, W11 2AA, London, Verenigd Koninkrijk
- 02039410205
- customerservice@lacoquetakids.com
- lacoquetakids.com
2,4
Slecht
799 reviews
Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Your service is excellent but I’m going…
Your service is excellent but I’m going to have to stop ordering as the taxes are not too high for delivery outside UK. If your clothes are made in Spain surely a European set up could be a possibility? If so I’ll be ordering a few times a year again.
10 december 2021
Antwoord van La Coqueta
Dear Grace,
Thank you for your review and I am very sorry for the issues you have faced with your order.
Our team are working very hard to make some amendments to our checkout page for orders to the EU so all the extra customs duties and taxes can be seen at the checkout for better visibility and to prevent any surprises once your order reaches the destination country.
Thank you again for your feedback, we will take this on board and strive to offer a better shopping experience.
Best wishes
Hannah
Antwoord van La Coqueta
Dear Ashley,
Thank you so much for your review and comments. We are so happy to hear you have had such a great shopping experience with La Coqueta.
Best wishes,
Hannah
The quality of the clothes is lovely…
The quality of the clothes is lovely and the entire packaging is all so nicely prepared. I also had it first delivered to the wrong address but they sent me again my order, it all took a bit longer than initially expected but it has been extremely well managed and the wait was certainly worthy!
10 december 2021
Antwoord van La Coqueta
Dear BNM,
Thank you so much for such a lovely review and it is great to hear our team were able to help solve the issue with your order.
Thank you again!
Best wishes,
Hannah
Antwoord van La Coqueta
Dear Farnaz,
Thank you for your review and comments. We are thrilled to hear you loved the packaging and the items you purchased.
Best wishes,
Hannah
Beautiful clothes thanks
9 december 2021
Antwoord van La Coqueta
Dear Claire,
Thank you very much for your lovely review, we are so pleased to hear you have loved the clothes purchased.
Best wishes,
Hannah
Mi spiace dover fare notare che è…
Mi spiace dover fare notare che è facile indicare uno sconto del 20% quando invece si sta solo togliendo l'iva sui prodotti che poi viene fatta pagare all'arrivo in Italia ( 22%). Non è corretto e sarebbe bene che anzichè rispondermi ringranziandomi per la segnalazione, abbassaste il prezzo senza farlo passare per uno sconto che in realtà non c'è. Perchè farlo è scorretto per i clienti e per la vostra Azienda. Un comportamento del genere da una società inglese non me lo sarei aspettato. Inoltre ad oggi non mi sono state ancora consegnate le scarpe acquistate ancora bloccate in dogana in attesa delle formalità.
9 december 2021
Antwoord van La Coqueta
Dear Giandomenico,
Thank you for your review and I am very sorry for the issues you have faced with your order.
Our team are working very hard to make some amendments to our checkout page for orders to the EU so all the extra customs duties and taxes can be seen at the checkout for better visibility and to prevent any surprises once your order reaches the destination country.
We understand how frustrating this is and I will be in contact to offer a discount off your next purchase as a token of our apology. I can see that your order was delivered today and we hope your are pleased with your order.
Thank you again for your feedback, we will take this on board and strive to offer a better shopping experience.
Best wishes
Hannah
Absolutely love it all!
Second time ordering with La Coqueta. Came for the mary janes, stayed for the wonderful quality and clothes too. Beautiful quality. Fits true to size. My daughter looks darling in their clothes. The shipping is so fast, I get these orders faster than clothes in the US.
9 december 2021
Antwoord van La Coqueta
Dear AJ,
Thank you so much for your lovely review! We are so pleased to hear your comments and that you received your order so quickly and that you have loved the quality of our clothes and shoes.
Best wishes,
Hannah
Unfortunately my products didn't arrive…
Unfortunately my products didn't arrive because they were out of stock.
8 december 2021
Antwoord van La Coqueta
Dear Luisa,
Thank you for your review and I am very sorry that we were unable to fulfil your order. During busy periods such as Black Friday there are sometimes some slight issues with our stock fur to the high volume of orders and we are incredibly sorry as we understand how frustrating this is.
I can see that one item was sent and a refund was issued for the 2 other items and a discount off your next purchase was offered.
I am very sorry again.
Best wishes,
Hannah
Exceeds all expectation.
Exceeds all expectation.
After admiring La Coqueta for years, I finally made the leap to purchase clothing for the little ones in my life. The communication from checkout to delivery was flawless, I was well informed. When we opened the package, the quality and heirloom nature of the clothing, shoes and accessories exceeded all my wildest expectations. I look forward to memories to be made and special occasions we will celebrate in these pieces. I have a personal philosophy of fewer things but quality investments, and look forward to future purchases from the team at La Coqueta. Their designs and clothes are simply timeless, classic and well made.
8 december 2021
Antwoord van La Coqueta
Dear Mindy,
Thank you so much for such a lovely review, the team and I have loved reading your fabulous feedback! We are so pleased to hear you have loved the items you ordered and that you have loved the designs and quality.
It is great to hear your comments and we hope your future shopping experiences are just as great!
Best wishes,
Hannah
Love the clothes
Love the clothes. The only thing where high custom charges to spain (169 euros).
8 december 2021
Antwoord van La Coqueta
Dear Victor,
Thank you very much for your review and feedback. We understand how frustrating the customs charges to the EU are and we are working hard to make some changes to make it easier for our EU customers to shop with us.
Best wishes,
Hannah
Amazing as always :) and thank you to…
Amazing as always :) and thank you to all team at La Coquetta! x
7 december 2021
Antwoord van La Coqueta
Dear Anca,
Thank you very much for your lovely review! We are so pleased to hear you have had such a positive shopping experience with La Coqueta and we look forward to you shopping again with us.
Best wishes,
Hannah
Antwoord van La Coqueta
Dear Jelena,
Thank you very much for your review We are so pleased to hear you loved the quality and delivery of your order!
Best wishes,
Hannah
Beautiful Coat
Beautiful Coat. Bought for my granddaughter and my daughter just loves it!! Can't wait to see it in person. Good Delivery as well.
7 december 2021
Antwoord van La Coqueta
Dear Mary,
Thank you very much for your lovely review and comments. We hope your granddaughter loves her new coat.
Best wishes,
Hannah
great customer service and overall…
great customer service and overall buying experience.
7 december 2021
Antwoord van La Coqueta
Dear Jinal,
Thank you very much for your great review! We are thrilled to hear your comments.
Best wishes,
Hannah
All items came beautifully wrapped in a…
All items came beautifully wrapped in a lovely bag. First time I had ordered but will definitely be looking out for sale items again lovely clothes.
7 december 2021
Antwoord van La Coqueta
Dear Heidi,
Thank you very much for your lovely review. It's great to hear you loved the packaging and we look forward to you shopping with us again.
Best wishes,
Hannah
The chosen courier delivered our…
The chosen courier delivered our package to a completely different address and made no attempts to retrieve and redeliver. Appalling service.
7 december 2021
Antwoord van La Coqueta
Dear Trevona,
Thank you for your review.
I can see from the correspondence with our team that your order was delivered to the wrong address and even though we had tired to get tis resolved with our courier, we were unable to and a refund was issued as per your request via email.
I am very sorry for the frustration this has caused.
Best
Hannah
We love La Coqueta
We love La Coqueta: the quality, designs and the items arrive in record time, every time!
7 december 2021
Antwoord van La Coqueta
Dear Emily,
Thank you very much for your lovely review! We are so pleased to hear you have loved your La Coqueta orders!
Best wishes,
Hannah
La Coqueta never disappoints!
The quality and service La Coqueta offers is top notch. My daughter wore a dress only once and the hem became unstitched. They quickly offered me several options to remedy the problem and I was very happy! This has never happened before and it’s quite unlikely to happen again since the craftsmanship of this company is unmatched. Their clothing never disappoints and it stands out among all other brands.
6 december 2021
Antwoord van La Coqueta
Dear Emily,
Thank you very much for such a lovely review!
We are so pleased to hear that our team were able to help resolve the issue with dress quickly and that you were happy with the outcome. Thank you for being such a loyal La Coqueta customer and thank you again for your feedback!
Best wishes
Hannah
If you mention every where that you are…
If you mention every where that you are a “Spanish kid's clothing” and produce in Spain, how then the clothes are coming from UK and I have to pay the VAT tax due to EU plus the custom fees. Did you consider to open a store in UE and avoid all this issue of costume fees?
Gracias.
Joana
6 december 2021
Antwoord van La Coqueta
Dear Joana,
Thank you very much for your review and comments from your shopping experience at La Coqueta.
We understand the frustration with the customs duties between the Uk and the EU and as a priority next year, we are looking to introduce a tax and duties calculator to our checkout page so that our customers can see all the fees at the checkout.
We unfortunately do not have any immediate plans to open a store in the EU, however if anything changes in the future we will let you know.
Thank you again for your feedback.
Best wishes,
Hannah
Unparalleled Quality & Service
The shipment arrived quickly and the quality of the clothing is unparalleled. Thank you!
6 december 2021
Antwoord van La Coqueta
Dear Annabelle,
Thank you so much for your lovely review! We are thrilled to hear you have loved the quality of the items you purchased as we understand how important this is for our customers.
Best wishes,
Hannah
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