They have been fantastic. After trialling couple estate agents, we have chosen them and managed to sell it. Abdi in particular is fantastic. He is utterly professional and knows how to represent... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great team at Lawrence Rand, including: Abdi, Paul, Graham & Jessica (hopefully I have remembered everyone!). Very attentive and had my best interests at heart. As this sale was as a result of my husb... Toon meer
I used Lawrence Rand to rent out my property and was happy to instruct them as agents to sell it. They gave me an honest assessment of the property market in the area and the price I could expect to a... Toon meer
Bedrijf heeft geantwoord
Lawrence Rand at Ruislip Manor is a terrible estate agent. I have been with them for four years as tenants, they are never helpful with anything. I have left 15 days leaving the property in perfect c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lawrence Rand is an award-winning, independent estate agency established in 2008. With over 15 full-time property professionals and more than two decades of leadership experience, we specialise in residential sales, lettings and property management. Since day one, our mission has been simple: to deliver exceptional results with honesty, transparency and first-class customer service. We combine traditional estate agency values with modern marketing, proactive communication and a highly motivated team focused on achieving the best possible outcome for our clients. We understand that moving home is one of life’s biggest decisions. That’s why we pride ourselves on being responsive, knowledgeable and supportive at every stage of the journey — from valuation through to completion and beyond. At Lawrence Rand, we don’t just list properties — we build long-term relationships based on trust, performance and proven results.
Contactgegevens
51 Victoria Road, HA4 9BH, Ruislip, Verenigd Koninkrijk
- 01895 632211
- INFO@LAWRENCE-RAND.CO.UK
- lawrence-rand.co.uk
3,9
Goed
45 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Mandy and the team at Ruislip branch
Mandy, Graham and Danny at the Ruislip branch found us good tenants and helped us to rent 2 of our properties very quickly.
I found them friendly, professional and easy to work with and very quick to respond to all of my queries.
Also thanks to Hannah for sending accurate invoices on time.
I definitely recommend Mandy and the team.
Yes Hannah was also very helpful and answered all my queries promptly Thanks again
24 juli 2024
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your kind words and recommendation—it really means a lot to all of us here at the Ruislip branch.
We’re so pleased we could help you find great tenants and get both properties rented quickly. It’s always our aim to make the process smooth and stress-free, so it’s wonderful to hear that you found the team friendly, professional, and responsive throughout.
Hannah will also be glad to know her efforts on the invoicing side were appreciated!
We look forward to working with you again in the future.
Warm regards,
Lawrence Rand at Ruislip Manor is a…
Lawrence Rand at Ruislip Manor is a terrible estate agent. I have been with them for four years as tenants, they are never helpful with anything. I have left 15 days leaving the property in perfect condition, landlord is still holding my deposit with no reason. Do avoid a ground floor apartment at Garden Close, it’s a freezing and mouldy apartment and the landlord will never do anything they promised.
13 juli 2024
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We are sorry to hear that you feel dissatisfied after your tenancy of four years.
With regard to the deposit, Lawrence Rand does not “hold” tenancy deposits. All deposits are registered and protected with a government-approved Tenancy Deposit Scheme in accordance with legal requirements. At the end of a tenancy, any proposed deductions must be supported by evidence (such as the check-in and check-out inventory reports), and if there is any disagreement, the matter can be referred to the independent dispute resolution service provided by the scheme. The agent cannot simply withhold a deposit without justification or process.
If your deposit has not yet been released, this will usually be because either:
• The landlord has proposed deductions that are being reviewed, or
• The formal release process is still underway through the deposit scheme.
We would encourage you to contact our Property Management team directly so we can clarify the exact position and ensure the matter is progressed promptly.
Regarding the condition of the property, any maintenance issues raised during a tenancy are reported to the landlord, and works are carried out subject to landlord instruction and access. We do not ignore reports of mould or heating concerns, as these are matters we treat seriously.
We would be more than happy to review your specific case if you contact us with the property address and tenancy dates, so we can provide a clear update.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Ignorance and exploitation of the client
A random life situation happened to me and I had to give up the flat I had booked by paying £311. I cancelled a two weeks in advance. They don't look at customers as people just as a source of profit. They are only interested in how they can make money and when they are supposed to do something from themselves you suddenly lose contact with them. When the agency had business with me, they would call me all the time, unfortunately it doesn't work the other way round, especially when it comes to refunding money. According to law it’s up to the agency to decide whether money will be paid out and how much, but the government advises to be fair and look at the circumstances… I lost a job and was left without a place to live since I couldn’t prove one of the tickboxes for their flat application and £100 refund is not fair in this situation.
I asked for time to explain my situation - I did not get it. I asked for a larger share of the deposit and nobody replied to my messages. Jacek
15 april 2024
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Dear Jacek,
Thank you for your review.
We are sorry to hear about the difficult personal circumstances you experienced. Losing employment and facing uncertainty around housing is understandably stressful, and we do not take situations like that lightly.
With regard to the £311 paid, this would have been a holding deposit taken in line with the Tenant Fees Act 2019. Under the legislation, a holding deposit can be retained in certain circumstances, including where a tenant withdraws from the application or is unable to meet the referencing criteria required for the tenancy. These rules are set by law and are not discretionary in the way suggested.
In your case, the property was withdrawn from the market while referencing was carried out, and the landlord incurred lost marketing time during that period. When you informed us that you would not be proceeding, the matter was reviewed and a partial refund of £100 was issued as a gesture of goodwill, despite the legal position allowing for retention.
We do not view clients as “a source of profit.” Our responsibility is to apply the legislation consistently and fairly, while also protecting the landlord’s position when a property has been reserved and removed from the market.
That said, we are sorry if you felt communication could have been clearer at the time. We genuinely wish you well and hope your circumstances have since improved.
Peter Lawrence
Director
Lawrence Rand Estate Agents
thank you to Lawrence Rand
A big thank you to Lawrence Rand for selling our house. The team were very helpful and a special thanks to Jamie Clifford who helped us through the process.
Mick and Cathy
9 februari 2024
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your kind words and for choosing Lawrence Rand to sell your home.
We’re thrilled to hear that you had a positive experience, and I know Jamie will be especially pleased to know his support made a difference throughout the process.
Wishing you all the very best in your next chapter, and if we can ever assist you again in the future, we’d be delighted to help.
We had a great experience with Lawrence…
We had a great experience with Lawrence Rand Estate Agents, specifically Mandeep, manager she’s was always professional, answered all the questions and helped if we ask for it. Highly recommend.
3 januari 2023
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your lovely feedback!
I’m really pleased to hear you had a great experience, and it was an absolute pleasure supporting you throughout the process. Your recommendation truly means a lot, and I’m glad I could help with anything you needed along the way.
Wishing you all the best, and if you ever need anything in the future, don’t hesitate to get in touch.
Warm regards,
Great service throughout
From valuation to completion we were extremely pleased with the customer service we received. The solicitor which was recommended by Lawrence Rand was professional and kept us up to date throughout. A big Thank you to Hayden and the team.
16 december 2022
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your kind words!
We’re delighted to hear you were pleased with the service from start to finish, and that our recommended solicitor helped keep everything on track throughout the process. Hayden and the team really appreciate the shout-out—it means a lot.
Wishing you all the best in your new chapter, and if we can help again in the future, we’d be more than happy to.
Warm regards,
Antwoord van Lawrence Rand Estate Agents
THANK YOU FOR YOUR KIND WORDS
💯 satisfaction ,fantastic service from…
💯 satisfaction ,fantastic service from Jamie ,Harry and the team. Completion in 3 months was a great achievement .Top class estate agent from start to finish .Many Thanks from a very satisfied customer .
9 december 2022
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your amazing feedback!
We’re thrilled to hear you were 100% satisfied with the service, and completing within 3 months is indeed a fantastic result. Jamie, Harry, and the whole team are grateful for your kind words and proud to have been part of your journey.
Wishing you all the very best, and thank you again for choosing Lawrence Rand.
Warm regards,
Disappointing experience
They are one of local real estate agents in Ruislip. I'd following interactions with them for property for sell in Ruislip manor so far and didnt find too impressive:
1. One property which was advertised for sell for viewing in Ruislip manor. Tried reaching 5-6 times, but never got appointment.The agent always said same thing that they will get back with viewing appointment and never reached back.
2. Scheduled one viewing appointment but I'd to cancel because of property's layout .
3. Scheduled another viewing appointment . Person arrived late and when reached asked us to start viewing from right door which was closed. As soon as my spouse and 2 year opened door, dog came jumping on my child scaring her and made her burst into tears. I'd to leave then and there.My trip was wasted.
4. I found the layouts mentioned by the architects is always including garage so finding exact carpet area is always challenging.
What I liked?
1. Their informative sheets and 360 degree view of each property though the information is not always perfectly right .
29 oktober 2022
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for taking the time to share your experience with us.
We’re sorry to hear that aspects of your interaction didn’t meet expectations. Your feedback is important and helps us continue to improve our service.
To make things easier and more convenient, all our property viewings can now be booked and cancelled directly online via our website. We understand that many clients prefer to manage appointments digitally, and we’ve adapted to meet that demand by offering full access to available slots, confirmations, and cancellations at your fingertips.
Regarding the unfortunate incident with the dog at one of the properties—while we always advise our clients to take pets out for a walk during viewings, there are occasions where this isn’t followed, and unfortunately, this is outside of our control. Nonetheless, we completely understand how upsetting the experience must have been for your family and especially your child, and we’re very sorry that happened.
We're pleased to hear you found our 360-degree tours and marketing materials helpful and take your comments on accuracy seriously. We will continue refining this to give buyers the clearest possible view of each property.
Thank you again for your honest feedback.
Tried to charge us a fee that's been…
Tried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly.
Edit: Since they're claiming that my review is incorrect, here's the evidence of them trying to charge an extra day's rent for keys. I'd love to hear what your own compliance officer thinks of your actions.
From Lawrence Rand:
"just a reminder you will be charged each day the keys are not in our posession from the 1st September. thanks Regards, Lawrence Rand"
From the landlord:
"The letting agency told me to deduct one days rent for returning the keys late"
Second edit since they keep changing their response:
“Where keys are not returned on the agreed tenancy end date, the tenancy legally continues”
This is untrue, the tenancy ends on the contractual date irrespective of the location of the keys. The property was vacated before the end date of the lease, and the keys were mailed back to you arriving in the morning on September 2nd. Your office told us that you would charge us from the 1st of September, a date in which the property was still contractually ours - yet another mistake by Lawrence Rand. Please revise your policies to be compliant with the law, not what you’d like it to be, especially with the Renters Rights Act coming into force later this year.
15 september 2022
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We would like to clarify the position regarding your comments.
The Tenant Fees Act 2019 prohibits certain fees being charged to tenants. However, rent remains payable up to the end of the tenancy and until vacant possession is returned. Where keys are not returned on the agreed tenancy end date, the tenancy legally continues, and rent is due for each day until the keys are returned and possession is given back. This is not a “fee” — it is daily rent under the tenancy agreement.
Our email reminder was intended to make this clear and to avoid any misunderstanding about liability once the tenancy end date had passed. It is standard practice across the industry and is a matter of contract and housing law, not an additional or prohibited charge.
The landlord’s comment reflects the same position: rent is calculated up to the date the keys are returned. This ensures clarity for both parties and avoids disputes about when legal possession ended.
We take compliance extremely seriously and operate in line with the Tenant Fees Act and all current lettings legislation. If you would like us to review the timeline with you directly, we are happy to do so.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Take your business elsewhere.
Personally I would take your business elsewhere, this company aren't inclusive and I have witnessed discrimination and a blatant lie first hand.
Not impressed!!!
29 december 2021
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We take allegations of discrimination extremely seriously. Lawrence Rand operates with a strict equal opportunities and anti-discrimination policy, and we are fully committed to treating all clients, applicants, landlords and tenants fairly and in accordance with the Equality Act 2010.
We do not tolerate discriminatory behaviour in any form within our business. If you have witnessed something that concerns you, we would genuinely want the opportunity to investigate it properly. At present, your review does not provide any specific details that allow us to look into the matter.
If you are willing, please contact us directly and ask for the Director so we can review the situation thoroughly. If any failing on our part is identified, it will be addressed.
We are committed to operating professionally, transparently and inclusively at all times.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Avoid for your own peace of mind
Avoid for your own peace of mind . Seemed very professional at first , however 4 months down the line dealing with them and the solicitors they recommended- Premier Property Lawyers sadly have to say wish we never signed up with them . Appealing .
19 juli 2021
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We’re sorry to hear that you feel disappointed four months into the process.
Buying and selling property can at times feel slow and frustrating, particularly when solicitors are involved and there are multiple parties in a chain. While we do recommend solicitors that many of our clients have used successfully, they are independent firms and clients are always free to choose their own legal representation. We are not responsible for the internal processes or timescales of any solicitor.
That said, we do work closely with all parties to help progress matters as smoothly as possible and to keep communication flowing. If there are specific delays or concerns, we would genuinely welcome the opportunity to review the file and see where we can assist in pushing things forward.
Please feel free to contact the office and ask for a senior member of the team so we can look into your case directly.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Unprofessional and disappointing
Recently I called to book a viewing of bungalow in Ruislip Manor, surprisingly the agent tried his best to put me off from it, upon my insistence he booked a viewing for Saturday, and advised an message us on its way which did not come.two days before viewing he advised that it will be one hour later. On Friday (one day before viewing) he again called and told the bungalow had been sold.
Can a professional estate agent who should look after the interest of sellers would not arrange a viewing and advise the sellers of other interested parties who could offer more that the offer conveyed to them.
Looks very fishy and some thing smells.
Beware sellers I will never appoint them as my selling agent.
22 mei 2021
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We are sorry that you feel frustrated by your experience.
To clarify, when a property is under offer and progressing toward sale, our legal duty is to act in the best interests of our client — the seller — in accordance with their instructions. If a seller accepts an offer and instructs us to proceed, we cannot continue arranging viewings without their consent, particularly if the sale has been agreed or is at an advanced stage.
In some cases, viewings are provisionally booked while negotiations are ongoing, and if a sale is agreed shortly afterwards, those viewings must unfortunately be cancelled. This can understandably be disappointing for buyers, but it reflects the seller’s decision once an acceptable offer has been secured.
There was absolutely nothing “fishy” about the situation. The seller accepted an offer, and once confirmed, we informed applicants accordingly. That is standard practice across the industry.
We appreciate that it is frustrating to miss out on a property, especially at short notice, but we can assure you that we act in line with our professional and legal obligations at all times.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Unprofessional & Timewasters
Absolute timewasters. Had calls, rushed home to create contracts as discussed then consistantly ignored for no reason. Very unprofessional outfit.
11 maart 2021
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your review.
We’re sorry to read that you feel this way.
It’s certainly never our intention to waste anyone’s time or leave calls unanswered. There are occasions where circumstances change quickly — for example, where a client’s position alters, instructions are withdrawn, or a deal does not proceed — and this can unfortunately happen at short notice.
That said, consistent communication is something we take seriously, and if you felt ignored, we apologise. That is not the level of service we aim to provide.
If you would like to contact us directly with further details, we would be happy to review what happened and provide clarity.
Peter Lawrence
Director
Lawrence Rand Estate Agents
Outstanding local, friendly and efficient estate agents
I cannot write highly enough of Lawrence Rand, who recently managed the sale of our home in Eastcote. From the very start they gave us excellent advice on what asking price to set, they marketed our house actively even during Lockdown, on the day that viewings recommenced they lined up 4 viewings and we had an offer in 2 days; they regularly kept us up to date during the following weeks, doing all the heavy lifting as regards contacting our buyers and our sellers' agent to ensure everything kept moving and especially over the last critical period leading to exchange. All the staff were fantastic but the agent assigned to us - Graham - deserves special mention. A totally committed and reliable guy.
6 september 2020
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that you had such a positive experience with us during the sale of your home in Eastcote—especially under the challenging circumstances of lockdown. It’s fantastic to know that our advice, marketing efforts, and communication helped make the process smooth and successful.
Graham will be thrilled with your kind words. His commitment and reliability are exactly what we strive for, and your recognition means a great deal to him and the entire team.
Wishing you all the very best in your new chapter, and thank you again for placing your trust in Lawrence Rand.
Happy landlord
As a landlord, Lawrence Rand has made the letting experience stress free. I’ve let two properties in 2020 and dealt with Mandeep and more recently Rebecca. They were able to turn around the properties very quickly and the contract process was streamlined with their online facilities. Very happy with the service and highly recommend.
26 augustus 2020
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you so much for your kind feedback. We're delighted to hear that you've had a smooth and stress-free experience letting your properties with us.
Mandeep and Rebecca will be especially pleased to know their efforts made a positive difference, and it's great to hear our online systems helped streamline the process for you.
We truly value your continued trust and look forward to assisting you again in the future.
Warm regards,
Agency was a disapointment
Myself and my partner were trying to get ourselves booked into view a few properties with this agency, we called on the basis that someone would give us a ring back, day 1- no call so we chased with again a promise for a call back, day 2- no call, again we chased, day 3- can you guess the outcome? again no call, day 4- we chased again and surprise surprise no response, come day 5 now I called to make a complaint with a very undelightful sales agent on the end of the phone that didn't seem bothered at all with the feedback given.
Not very welcoming from a letting agency at all, so we decided to take opur interest elsewhere.
16 juli 2020
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your feedback, and we're sorry to hear about your recent experience.
We understand how frustrating it must have been not to receive the follow-up you were expecting. Please know that we take all feedback seriously, and we apologise that you were left feeling disappointed.
Due to the high volume of viewings, sales, and lettings we handle every month, our team works hard to respond to all enquiries as promptly as possible. That said, we appreciate we fell short in this instance.
To help avoid delays, we encourage all applicants to use our online platform via our website, where you can view available properties, book appointments directly, and manage or amend viewings at your convenience. This system has been designed to give clients more control and quicker access—especially during busy periods.
We’re sorry again that your experience didn’t reflect the level of service we aim to provide, and we wish you all the best in your property search.
Agent Never turned up for a Viewing - No Commuication / Nothing
A viewing arrangement was book and Confirmed with Lawrence Rand.
But the agent never turned up.I called the office, They were suppose to call me back as they marked this as urgent.Nothing happenned.
A complete waste of time. Best to avoid them.
13 juni 2020
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Thank you for your feedback, and we're genuinely sorry for the inconvenience caused.
We understand how frustrating it must have been to be let down after a confirmed viewing. This is not the level of service we aim to provide, and we sincerely apologise for the lack of follow-up after your call to the office.
While rare, there are occasions when unavoidable circumstances impact appointments. However, we recognise that clear communication is essential, and in this case, we did not meet that standard.
To avoid similar issues, we always recommend using our online platform through the Lawrence Rand website, where appointments can be tracked, managed, and updated in real time.
We apologise again for your experience and wish you all the best with your property search.
Fantastic ...they promised to sell and…
Fantastic ...they promised to sell and they did, even when it all fell through first time! Very professional team. I cant thank them enough. If you are buying or selling, use Lawrence Rand.
Christine
3 maart 2020
Review zonder uitnodiging
Excellent customer service
Excellent customer service, I would like to say a big thank you to Rebecca who was very responsive to all my questions and demands, she is also very friendly and helped me a lot.
I would highly recommended.
15 februari 2020
Review zonder uitnodiging
Antwoord van Lawrence Rand Estate Agents
Dear Christine,
Thank you so much for your fantastic feedback!
We’re thrilled we were able to get your sale over the line—even with a few bumps along the way. It means a great deal to the whole team to know that you felt supported and well looked after throughout the process.
We truly appreciate your recommendation and wish you all the very best in your next chapter.
Warm regards,
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