Black Sheep Coffee Reviews 1.625

Love the packaging....

However as a surprise gift we almost ruined that xxx

Delicious coffee THANK YOU

I ordered the Robusta Revival beans
Wonderful, makes a lovely, strong cup of coffee.
I will buy this again.

I ordered a tshirt off the website as a gift, it arrived quickly and nicely packaged and looks good quality. I've not gifted it yet but I know the recipient will love it x

Unfortunately the beans ive purchased aren't quite to my liking, but I really cant fault the whole process and execution. I'll be back to try a different beans.

Amazing service really nice staff i really recommend Black Sheep Coffee!! (p.s the matcha is really yummy)

Very friendly and helpful staff. Great food and drink

I popped in with my mam for a quick coffee today but we won't be back after nasty treatment from a staff member.

I ordered a spicy lemonade a day Mam ordered a coffee. Mam was collecting the drinks and asked for a straw - the employee responded by THROWING a straw AT her. My Mam said "rude!", to which your staff member rolled her eyes, huffed and walked off.

The employee was standing outside having a smoke as we were leaving - I told her she'd served/thrown a ataw at my mam and asked for her name - she got aggressive, told me I'd no right to her name and that she "just washes the dishes" and that she "doesn't serve people".

I went in to let a manager know, none were on. There was a lovely supervisor on - she told me that the employee who was horrible to my Mam is called Eimear. While I was speaking with this supervisor, Eimear stomped back in, stopped dead when she saw us speaking and gave a wave and a sneering grin over to me. Your supervisor apologised for this - she'd done nothing to apologise for. Eimear walked between me and the supervisor into a backroom, continuing on with "don't give her my name".

I'm not sure what else has happened on her day, frankly I don't care - if a customer is spending any money with you they at a very minimum deserve basic courtesy and respect. My mam was nice to her, she didn't deserve how she was treated at all.

I've worked in customer service or with the public for most of my life - there's no reason for that kind of behaviour towards paying customers. I would loose my job if I treated someone like that at work. I'd be embarrassed that that's how you are being represented. I'm sure it makes no difference to you if we don't return. You might be happy enough for staff to act like this but there's plenty of cafes about with staff who have manners.

Good luck to Eimear, I'd say she has a bright future ahead with an attitude like hers.

Poda arrived damaged and fitted poorly in nespresso machine

Branded t-shirts are well made and comfortable

Coffee was lovely, the toilets were absolutely disgusting in Chelmsford. I had to have a takeaway cup because they had not washed up, but the staff had time to be showing each other dance moves behind counter instead of washing up or cleaning the toilets.

I hope this message finds you well.

I am writing to inform you that my shipment was not delivered to me.

Ordering online and delivery was easy to do. Product arrived timely.

Great service. Always friendly staff and the latte I have (lion mane) is incredibly well made

I tried this coffee after Alistair posted about it. Oh it did not disappoint I love it. Great taste and good value too.

Generous service from black sheep, great customer service !! (particularly Evelyn at the front desk)

Bought a bag of "fresh" coffee beans, Blue Volcano, only to find out when I got home that they were roasted over 3 months ago. This is evident in the bland taste and having to use a double walled basket. Very disappointed.

Quick easy delivered!

I love this company and I choose to try whenever possible to fly through Heathrow just so I can treat myself to a Black Sheep coffee, freshly made by one of your baristas. The service is always friendly and warm. The range of snacks is wonderful. And free to use charging points at the dining counters have helped to significantly reduce my travel stress on multiple occasions!

I ordered a cortado and it was just a plain coffee and they just poured milk
Extremely disappointed. I will not go back again waste of money.