I have already made some orders over the past 2 years. The prices are literally unbeatable and the offer that they have is gigantic. Thumbs up for that. I just don't give a total of 5 stars because... Toon meer
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Lees wat reviewers zeggen
The good: the reasonable prices. The variety/availability of books that I might not find elsewhere. Great wrapping/packaging. The bad: the books I ordered took a while to get to me. I kinda expec... Toon meer
A minha encomenda veio da Republica Checa ainda assim foi rapido. O livro é ainda mais bonito ao vivo e consegui em promoção. Seria bom que tivessem mais imagens em cada artigo no website, mas p... Toon meer
Foi a primeira vez que encomendei livros desta loja, estava com um pouco de receio mas foi tudo ótimo. Queria mandar vir 3 livros de edição deluxe que não encontrava em mais lado nenhum, para minh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Boekwinkel
- Kinderboekwinkel
- Stripboekwinkel
- Winkel voor wetboeken
- Medische boekenwinkel
- Zeldzame boekenwinkel
Geschreven door het bedrijf
Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.
Contactgegevens
Lisboa, Portugal
- info@libristo.pt
- libristo.pt
4,3
Uitstekend
169 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am waiting for my book to be…
I am waiting for my book to be delivered since the 29/1 and today is the 12th of February, so far the only option is to be patient according to Libristo 's feedback and the book will eventually be delivered. Not good enough and for sure the last time I will be using your services. I do not recommend Libristo.
12 februari 2026
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your feedback. We’re sorry that the delivery of your order caused you inconvenience. We’re very sorry to hear about your experience and take it seriously.
If you encounter any delivery issues, we recommend contacting our customer service team, where we can work with you to find a solution, such as checking the status of your shipment or discussing next steps.
Encomenda chegou rápido e vê-se que há…
Encomenda chegou rápido e vê-se que há cuidado com o produto , primeira loja que me manda livros guardados com cuidado numa sacola.
3 februari 2026
Review zonder uitnodiging
Antwoord van Libristo Portugal
Agradecemos o seu feedback. Ficamos contentes por saber que a entrega foi rápida e que apreciou o cuidado com que a encomenda foi embalada. A satisfação dos nossos clientes é uma prioridade para nós e aguardamos com expectativa a sua próxima encomenda.
Good Service
Tracking information sent timely, delivered on time, well packaged.
Good service.
5 februari 2026
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your feedback. We’re glad the delivery arrived on time and that you were satisfied with the packaging and our service. We look forward to your next order.
Everything You Need to Ace English Language Arts in One Big Fat Notebook
I bought a book that is nowhere to be found in Portugal. It took some time, but it's within expectations.
30 januari 2026
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your feedback. We’re glad you were able to get a book that wasn’t available at local bookstores and that it was delivered within the expected timeframe. We look forward to your next order.
Positive
It took a bit longer than I exoected but the book arrived in perfect conditions and exactky as exoected!
28 januari 2026
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that the book arrived safely and met your expectations. We appreciate your patience and are delighted that you were satisfied.
Antwoord van Libristo Portugal
Thank you for your review. We are glad that your order arrived quickly, safely, and in good condition. We hope you will shop with us again.
Unreliable company
Firstly - it's not Libristo Portugal just the website in Portuguese, all goods are not sent from PT.
Secondly - the advertised times of arrivals are unreliable and the seller can't even communicate properly with the delivery company.
I consider my money stolen - I've asked for refund and was asked for patience. I have no patience after four weeks of waiting for Christmas gifts. I do not recommend.
24 december 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your feedback. Yes, we are a foreign company and we order books from our suppliers and ship them as soon as they arrive at our warehouse. We strive to deliver them as quickly and safely as possible. We are very sorry that the delivery of your order did not go as expected and that communication regarding the shipment was unsatisfactory.
To resolve the situation and ensure a refund, please contact our customer support as soon as possible. They will help you verify the status of your order and suggest a specific solution.
We take your comments seriously and will use them to improve our services and communication with customers.
They are not transparent with delivery times
I purchased a book for my son as a Christmas present on December 1 seeing that the delivery time estimate was set for the 16th. After a couple of weeks, I emailed them and their response was very vague and general claiming that time of delivery is not the same as the time it ships (which is not what my purchase receipt claims). He couldn’t even give me a rough estimate. Christmas passes and still nothing. I had to explain to my son why he didn’t get his present. After 3 1/2 weeks, I receive an email saying it was finally being shipped! That I would have to wait 4-5 days for delivery. Well the 4-5 days has already passed and I’m still waiting. When I track package, it says it hasn’t even arrived at the delivery center yet! I will never buy from this company again. They are dishonest and non-transparent in their dealings.
Update: It is now officially the last day of the month and I have no idea where my package is. The tracking says it’s still in transit after claiming 4-5 day delivery. They must get their products from another planet because nowhere on earth does it take this long to ship!!
1 december 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for sharing your experience with us. We are very sorry that the delivery of your order took so long and that communication regarding the status of the shipment was unsatisfactory. We understand that the situation was unpleasant for you and your son, and we apologize for the complications. In order to resolve the situation as quickly as possible, please contact our customer support. They will help you find out the current status of your shipment and suggest a suitable solution.
Books hard to get
The book I got from Libristo is from a collection that's always really hard to get in Portugal, I waited for 6 months for amazon to delivered and then they canceled by order, luckily enough I searched to buy online and found Libristo, in something like 3 weeks I got the book I wanted and it was really well packed, so no damage at all in transit. From now on I'll order this collection from Libristo in the first place.
27 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your kind review. We are very pleased that you found the book you were looking for and that it arrived carefully packaged and in perfect condition. Your satisfaction makes us happy and motivates us to continuously improve our services. We hope that you will continue to discover titles that are not easily available elsewhere, and we look forward to your next order.
Excelente comunicação nos prazos de…
Excelente comunicação nos prazos de entrega.
25 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Agradecemos a sua avaliação. Estamos satisfeitos por ter apreciado a nossa comunicação relativamente aos prazos de entrega. Aguardamos o seu próximo pedido.
It took almost 20 days to arrive but it…
It took almost 20 days to arrive but it came in perfect conditions!
17 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that the goods arrived in perfect condition, even though delivery took longer than expected. We look forward to your next order.
Great experience.
17 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that your experience was positive and look forward to your next purchase.
The Inherent Genius of Sylvester Stallone (book)
The delivery was fast and the booklet is like new. Thanks
11 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that the delivery was fast and that the brochure arrived in perfect condition. We look forward to your next order.
Books arrived promptly and in good…
Books arrived promptly and in good condition. Price also very competitive.impresive service
27 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that the books arrived quickly and in good condition, and that you were satisfied with the price and our service. We look forward to your next order.
O livro veio muito bem embalado e…
O livro veio muito bem embalado e dentro do prazo estimado.
13 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Agradecemos a sua avaliação. Estamos satisfeitos por o livro ter chegado a tempo, ter sido cuidadosamente embalado e por ter ficado satisfeito. Aguardamos o seu próximo pedido.
Trustworthy website
Libristo is great. Incredible prices, very responsive to any doubt and always communicating with customers about their deliveries. I will certainly buy again with Libristo.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your kind review. We are glad that you appreciate our prices, customer service, and communication regarding deliveries. We look forward to serving you again.
Perfect
My experience with Libristo was very positive from the start. I placed an order, made a mistake, requested a change which was handled quickly, and even so, the delivery deadline was met. I highly recommend it!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Thank you for your review. We are glad that your experience with Libristo has been positive from the start, that we were able to help you with your order, and that the delivery date was met. We look forward to your next order.
O unico ponto negativo que tenho a…
O unico ponto negativo que tenho a apontar foi o tempo de entrega que na minha opinião demorou muito, mas fora isso chegou tudo certo e em bom estado e foi bom encontrar os livros que não estava a encontrar tão facilmente noutros lugares, muito obrigada.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Agradecemos a sua avaliação. Estamos satisfeitos por tudo ter chegado em boas condições e por ter encontrado connosco livros que não estavam facilmente disponíveis noutros locais. Lamentamos o prazo de entrega mais longo e envidaremos esforços para que, da próxima vez, seja o mais rápido possível. Aguardamos o seu próximo pedido.
Pessima experiência
Pessima experiência. A encomenda ainda não chegou e o apoio ao cliente não trata.
10 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Agradecemos a sua avaliação. Lamentamos que ainda não tenha recebido a sua encomenda e que não tenha obtido resposta do apoio ao cliente. Infelizmente, não podemos influenciar a transportadora e a sua comunicação, mas solicitamos que entre em contacto com o nosso apoio ao cliente novamente para que possamos resolver a situação o mais rapidamente possível.
Pésimo servicio de entrega
Pedí 2 libros para envió a Portugal, a los pocos días me dijeron que uno de ellos estaba agotado, me devolvieron el dinero de ese como a la semana, hasta ahí bien, el problema fue que después de casi un mes me enviaron el otro libro y la transportadora me envió un mensaje diciendo que la dirección estaba incompleta, siendo que había enviado todos los datos correctos, luego me dicen que debía ir hasta la transportadora a recoger el libro, lo cual me quedaba como a una hora de viaje, eso me pareció una gran falta de respeto porque había pagado el envío y además del tiempo que perdí esperando. Obviamente cancelé el pedido de inmediato. No recomiendo este sitio web.
7 november 2025
Review zonder uitnodiging
Antwoord van Libristo Portugal
Gracias por su reseña. Lamentamos que haya tenido esa experiencia con el servicio de entrega y transporte. Lamentablemente, no podemos influir en la comunicación y los procedimientos del transportista, pero nos tomamos muy en serio sus comentarios y haremos todo lo posible para minimizar situaciones similares en el futuro.
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