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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have already made some orders over the past 2 years. The prices are literally unbeatable and the offer that they have is gigantic. Thumbs up for that. I just don't give a total of 5 stars because... Toon meer

Beoordeeld met 4 van de 5 sterren

The good: the reasonable prices. The variety/availability of books that I might not find elsewhere. Great wrapping/packaging. The bad: the books I ordered took a while to get to me. I kinda expec... Toon meer

Beoordeeld met 5 van de 5 sterren

A minha encomenda veio da Republica Checa ainda assim foi rapido. O livro é ainda mais bonito ao vivo e consegui em promoção. Seria bom que tivessem mais imagens em cada artigo no website, mas p... Toon meer

Beoordeeld met 5 van de 5 sterren

Foi a primeira vez que encomendei livros desta loja, estava com um pouco de receio mas foi tudo ótimo. Queria mandar vir 3 livros de edição deluxe que não encontrava em mais lado nenhum, para minh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Boekwinkel
  2. Kinderboekwinkel
  3. Stripboekwinkel
  4. Winkel voor wetboeken
  5. Medische boekenwinkel
  6. Zeldzame boekenwinkel

Geschreven door het bedrijf

Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Was effortless to find

Was effortless to find, order and was delivered on time! Thanks

6 november 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review. We are glad that the purchase was easy and the delivery was on time. We look forward to your next order.

Beoordeeld met 1 van de 5 sterren

French textbook's delivery postponed

I ordered a French textbook that was supposedly in stock and had a reasonable estimated delivery time... Although your store’s delivery costs are still quite high, and that offer could definitely be improved, the problem is that a few days later, I was informed that the book was actually out of stock, and I then had to wait almost a month to receive it. A new estimated date was given, but even so, the book arrived at your facilities with enough time to be shipped earlier — I shouldn’t have had to wait that long. It did arrive on the predicted date, but I’ve seen free delivery services work much better than this. I recommend that you improve your services, given that before completing the purchase I was provided with an estimated delivery time that seemed acceptable to me. It’s not only after the purchase that you should realize the item is actually out of stock...

1 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review. We apologize for the complications with stock availability and the longer wait for the French textbook. We take your feedback regarding estimated delivery times and shipping options very seriously and will strive to improve our services. We hope that despite this experience, you will continue to shop with us.

Beoordeeld met 4 van de 5 sterren

It took longer than normal to deliver

It took longer than normal to deliver, but everything came as ordered.

30 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback. We apologize for the longer delivery time, but we are glad that everything arrived safely and matched your order. Your satisfaction makes us happy and motivates us to further improve our services.

Beoordeeld met 5 van de 5 sterren

My experience buying from Libristo was…

My experience buying from Libristo was excellent. The assistance provided by email and the delivery time were both above expectations. I highly recommend this website.

8 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your kind feedback. We are glad that you were pleasantly surprised by our services and delivery time. We greatly appreciate your recommendation and are delighted that you are satisfied with your purchase at Libristo.

Beoordeeld met 5 van de 5 sterren

Livros exclusivos e suporte contínuo.

Na Libristo eu encontrei títulos que não estavam disponíveis em Portugal pelos menores preços. Eu havia pesquisado na Amazon, eBay, FNAC e outros grandes livreiros mas a Libristo tinha os menores preços. Em muitos casos só eles tinham os livros que as outras lojas não tinham disponível. A entrega leva um pouco mais de dias porque o livro é importado mesmo, mas não é um tempo longo. Eu tive um problema com a empresa de entrega da minha região, mas depois de enviar um e-mail sobre o problema a Libristo resolveu e a entrega foi realizada no dia seguinte, sem nenhum custo além do que eu já havia pago.

1 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos a sua avaliação detalhada. Estamos satisfeitos por ter encontrado títulos que não estavam disponíveis em Portugal e por os nossos preços e oferta de livros terem correspondido às suas expectativas. Pedimos desculpas por eventuais atrasos na entrega, especialmente no caso de livros importados dos nossos fornecedores, e agradecemos por valorizar a rápida resolução do problema com o transporte. A sua satisfação é a nossa motivação para continuar a melhorar os nossos serviços.

Beoordeeld met 4 van de 5 sterren

4 stars

They have good prices with english books. Better then otger places. But the delivering time is quite long, specially if they have to get one books from another warehouse.

19 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback. We are glad that you appreciate our competitive prices for English books. We apologize for the longer delivery times, especially for books ordered from our suppliers, and thank you for your patience. Your comments help us improve our services.

Beoordeeld met 3 van de 5 sterren

Overall ok.

The deadline for the delivery was not met, at all. Books came with some dents from the package/delivery.

17 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback and we apologize for the delivery complications. Please contact our customer service so that we can resolve the situation and ensure that it is rectified. Your satisfaction is our priority.

Beoordeeld met 4 van de 5 sterren

Muito lento

A encomenda chegou bem e bem acondicionada mas demorou muito tempo.

2 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos o seu feedback. Estamos satisfeitos por a encomenda ter chegado em boas condições e bem embalada. Pedimos desculpas pelo atraso na entrega e agradecemos a sua paciência. A sua satisfação motiva-nos a melhorar os nossos serviços, inclusive na área da rapidez de entrega.

Beoordeeld met 4 van de 5 sterren

Everything arrived in perfect condition

After a few weeks of waiting, my books arrived in immaculate condition. They were very well packed with plenty of protective layers. I had sent an email beforehand asking for extra care with this package, as my previous order had arrived with slight damage (nothing major, just normal wear that could happen with handling).

The prices for the editions I bought were also very affordable compared to other booksellers in my country. The package took a while to arrive, but in my opinion, it was well worth the wait.

I’ll definitely be buying from them again!

30 september 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your detailed feedback. We are very pleased that the books arrived in perfect condition and that the packaging met your expectations. We are delighted that you appreciated the affordable prices of our editions. Although delivery took longer than expected, we are glad that the wait was worth it. Your satisfaction motivates us to continuously improve our services, and we look forward to your future purchases.

Beoordeeld met 4 van de 5 sterren

Here i found the cheapest books.

Here i found the cheapest books.
It takes a little to arrive but on general the price o paid worths the waiting time

13 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback. We are glad that you appreciate the affordable prices of our books. Although delivery may sometimes take longer, we are pleased that the benefits of the prices are worth the wait for you. Your satisfaction motivates us to improve our services.

Beoordeeld met 5 van de 5 sterren

recomendo o site

recomendo o site. é de confiança e os livros chegaram em ordem.

1 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos a sua avaliação. Estamos satisfeitos por ter tido uma experiência positiva e por os livros terem chegado em boas condições. A sua recomendação é motivo de satisfação e motivação para continuarmos a prestar um serviço fiável.

Beoordeeld met 5 van de 5 sterren

Conseguiram um livro raro e esgotado em…

Conseguiram um livro raro e esgotado em todo o lado.

17 september 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos o seu feedback. Estamos satisfeitos por ter conseguido obter um livro raro que está esgotado em outros locais. A sua satisfação nos alegra e nos motiva a continuar a oferecer títulos de qualidade e um serviço confiável.

Beoordeeld met 4 van de 5 sterren

Communication during delivery needs to be improved

It was good that I found the book my kid needed for school and that was sold out in a lot of other websites. On top of it, the book was priced reasonably (also considering the shipping costs). The only downside was the lack of information and updates I got during the delivery process. The links to the distributor site didn't work properly. The item got delivered and I received an email 24h later. In the meantime, I contacted customer support and the answer was very curt and not friendly and again, providing a link to the distributor site that did not work.

6 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your detailed comment. We are glad that you found the book you wanted at a reasonable price and that it was delivered. We apologize for the lack of updates during delivery and for the unpleasant experience with the distributor's link . We will work to make communication and shipment tracking clearer and more convenient for our customers. Your feedback helps us improve our services.

Beoordeeld met 4 van de 5 sterren

The delivery was a bit confusing

The delivery was a bit confusing, because two parcel services were involved and only the last one in Portugal, country of the final destination. The book came in perfect conditions and the packing was more than adequate.

2 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review. We are glad that the book arrived in perfect condition and that the packaging met your expectations. We apologize for the confusing situation with multiple shipping companies. We are trying to make shipment tracking as clear as possible, and your feedback helps us improve this process.

Beoordeeld met 5 van de 5 sterren

Bom preço e confiança no processo de…

Bom preço e confiança no processo de encomenda e entrega.

25 september 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos a sua avaliação e estamos satisfeitos por os nossos preços e processo de encomenda terem correspondido às suas expectativas.

Beoordeeld met 5 van de 5 sterren

I’ve been looking for this book for a…

I’ve been looking for this book for a while and it was sold out everywhere. But I ordered it from Libristo and it arrived percectly!!

2 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback. We are glad that you found the book you were looking for and that it arrived in perfect condition.
We are pleased that you are satisfied with your purchase and look forward to your next orders.

Beoordeeld met 5 van de 5 sterren

Recomendo!!super profissionais e…

Recomendo!!super profissionais e rápidos!
Já fiz nova encomenda.

3 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos o seu feedback. Estamos satisfeitos por apreciar o profissionalismo e a rapidez dos nossos serviços.
Estamos contentes por já ter feito uma nova encomenda connosco e continuaremos a esforçar-nos por prestar o melhor serviço possível.

Beoordeeld met 1 van de 5 sterren

Atraso excessivo e falta de resolução no envio da encomenda

Fiz uma encomenda no início de agosto e, passado mais de um mês sem receber o livro, entrei em contacto com a empresa. Fui informado de que houve um erro com a transportadora e que o livro teria de retornar ao armazém antes de ser reenviado — um processo que levaria cerca de seis semanas (três para o retorno e três para a nova entrega). Pedi o reembolso, mas foi-me dito que só poderia ser feito após o livro chegar novamente ao armazém.

Esperei, mas continuei sem atualizações. Agora, em outubro, recebo um e-mail a informar que a transportadora perdeu e depois encontrou a encomenda, pedindo-me mais paciência. Já passaram mais de dois meses desde o pedido e continuo sem o livro nem o reembolso. A experiência tem sido extremamente frustrante e pouco profissional.

9 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos o seu feedback. Lamentamos que a sua encomenda tenha demorado tanto tempo e que tenha enfrentado dificuldades na entrega da encomenda.
Gostaríamos de esclarecer que encomendamos os livros aos nossos fornecedores e, após a entrega da encomenda à empresa de transporte, a entrega não está totalmente sob o nosso controlo.
A situação que descreve é muito rara e compreendemos que tenha sido frustrante.
Por favor, contacte o nosso apoio ao cliente por e-mail, para que possamos investigar imediatamente a situação e garantir a entrega ou o reembolso o mais rápido possível.
Pedimos desculpa pelas complicações causadas e agradecemos a sua compreensão.

Beoordeeld met 5 van de 5 sterren

Profes, Fast & Informed shipping!

Great selection! Professional & Specialists! Fast, Informed, Shipping! They are Very Trustworthy.

3 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback. We are glad that you appreciate our selection, speed of delivery, and the professionalism of our team.
We greatly value your trust and look forward to your future orders.

Beoordeeld met 5 van de 5 sterren

Bons Preços

Pode demorar um pouco a entrega mas pelo preço compensa muito.

Constantes informações sobre o estado do pedido.

Fiquei cliente!

6 oktober 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Agradecemos o seu feedback. Estamos satisfeitos por apreciar os nossos preços e as informações sobre o estado da encomenda.
Lamentamos que a entrega por vezes demore mais tempo do que o esperado e agradecemos a sua compreensão.
Estamos satisfeitos por se ter tornado nosso cliente.

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