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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have already made some orders over the past 2 years. The prices are literally unbeatable and the offer that they have is gigantic. Thumbs up for that. I just don't give a total of 5 stars because... Toon meer

Beoordeeld met 4 van de 5 sterren

The good: the reasonable prices. The variety/availability of books that I might not find elsewhere. Great wrapping/packaging. The bad: the books I ordered took a while to get to me. I kinda expec... Toon meer

Beoordeeld met 5 van de 5 sterren

A minha encomenda veio da Republica Checa ainda assim foi rapido. O livro é ainda mais bonito ao vivo e consegui em promoção. Seria bom que tivessem mais imagens em cada artigo no website, mas p... Toon meer

Beoordeeld met 5 van de 5 sterren

Foi a primeira vez que encomendei livros desta loja, estava com um pouco de receio mas foi tudo ótimo. Queria mandar vir 3 livros de edição deluxe que não encontrava em mais lado nenhum, para minh... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Boekwinkel
  2. Kinderboekwinkel
  3. Stripboekwinkel
  4. Winkel voor wetboeken
  5. Medische boekenwinkel
  6. Zeldzame boekenwinkel

Geschreven door het bedrijf

Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

169 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

5 stars

5 stars, thank you!

25 juni 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your positive feedback, Ana Cristina. We're pleased to hear that everything went smoothly with your order and that you were satisfied with the process. We look forward to welcoming you back!

Beoordeeld met 3 van de 5 sterren

Packaging was not done correctly

Packaging was not done correctly. My book arrived slightly damaged.

30 mei 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review José. We are very sorry to hear the book arrived damaged. The books often travel a long way to reach our customers and we always strive to use the best possible packaging. Please contact our customer support team to discuss return/exchange options.

Beoordeeld met 5 van de 5 sterren

Quick shippment and delivery

The book I order was like the images showed, the shippment of the order went good and the delivery was quick. I reccomend buying on this site

27 mei 2025
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Thank you for your review, Nova, and the positive feedback on our products and processes. Please check out our e-shop again soon as new titles are added to our catalogue on daily basis. We look forward to welcoming you back.

Beoordeeld met 1 van de 5 sterren

Chinese Book

I ordered a Chinese book that advertised. I'm in Portugal and after 3 weeks have not received it. I could have bought the same book on Temu for half the price and was guaranteed 10 day delivery

10 juni 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review, Christopher. The book was in stock with our US supplier, which caused a longer delivery time to our warehouse. At the time of purchase, the expected delivery date was 18.06.2025 - 27.06.2025 (subject to change). This was communicated in the order confirmation email. Our customer support team has been in touch with you, and we hope you will still enjoy your book.

Beoordeeld met 5 van de 5 sterren

Agradeço de coração

Quero agradecer de coração à equipa da Libristo.pt pelo excelente atendimento!
O apoio ao cliente é sempre rápido, eficiente e profissional. É um prazer comprar convosco — cada encomenda traz não só livros, mas também uma alegria infinita. Continuem com este excelente trabalho! Muito obrigada!

3 juni 2025
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Obrigado pela sua avaliação. Agradecemos imensamente o seu feedback positivo, pois estamos constantemente empenhados em oferecer a maior seleção de livros e os serviços de entrega mais práticos. Esperamos vê-lo(a) novamente em nossa loja em breve!

Beoordeeld met 4 van de 5 sterren

Tudo ok

Tudo ok. Entrega rápida.

10 juni 2025
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Obrigado pela sua avaliação. Ficamos felizes que tenha corrido tudo bem com o seu pedido. Esperamos vê-lo(a) novamente em suas próximas compras na Libristo.

Beoordeeld met 1 van de 5 sterren

I received a digitalized version of the…

I received a digitalized version of the book I thought I was buying…

2 juni 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your feedback, David. All the information is indicated on the product page on our website, including whether it is an e-book. Please contact our customer support team at info@libristo.pt, and they will be happy to assist you.

Beoordeeld met 5 van de 5 sterren

The books arrived on time and were well…

The books arrived on time and were well packed. Great selection of books that you can choose from. Highly recommend!

21 mei 2025
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Thank you, Joana, for your review. We are adding new titles to our catalogue on a daily basis so we hope you will visit our e-shop again soon!

Beoordeeld met 5 van de 5 sterren

Eu comprei um manga

Eu comprei um manga, e chegou tudo certinho.
Já estou planejando comprar as outras edições com eles, pois gostei muito do serviço, e o produto veio impecavel.

27 mei 2024
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Obrigado pela sua avaliação, Raquel. Ficamos felizes em saber que tudo correu bem com o seu pedido e que você ficou satisfeita com o processo. Esperamos recebê-la novamente em breve!

Beoordeeld met 5 van de 5 sterren

Highly recommend

Second time ordering.
Books came in excelent condition and at expected date of arrival. Well packed. Will keep using libristo

1 mei 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review, Beatriz. We appreciate your trust in us. We're pleased to hear that everything went smoothly with your order and that you were satisfied with the process. We look forward to welcoming you back!

Beoordeeld met 5 van de 5 sterren

The BEST is Libristo Portugal

I have ordered from Libristo before and my books have always come in excellent condition and the customer service is and has been premier service.
I highly recommend Libristo Portugal.

8 mei 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your positive review, Joann. All our teams are doing their best to serve our customers and we are glad to hear there were no problems with your orders. We are looking forward to seeing you on Libristo e-shop again soon!

Beoordeeld met 5 van de 5 sterren

Perfect

Perfect; found the book, ordered it, delivered quickly...

14 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you very much for your review. We're glad you found your desired product on our e-shop and all went well with the order. We’re really looking forward to welcoming you back to our virtual bookstore.

Beoordeeld met 5 van de 5 sterren

Arrived in time and was well protected.

Arrived in time and was well protected.

14 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your positive feedback, Cristina. We're glad your order arrived safely — we always try to take special care with the packaging. We look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Everything went well and smoothly

Everything went well and smoothly, and I received the book in about a week.

15 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review, Hanna. We’re glad to know you enjoy Libristo’s unique selection of books and that your order was processed smoothly. We look forward to welcoming you back to our bookstore!

Beoordeeld met 5 van de 5 sterren

Correu tudo muito bem e como previsto!

Correu tudo muito bem e como previsto!
Obrigada
A Dill

15 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Obrigado pela sua avaliação, Amélia. Agradecemos a confiança em nós. Ficamos felizes em saber que tudo correu bem com o seu pedido e que ficou satisfeita com o processo. Esperamos voltar a recebê-la em breve!

Beoordeeld met 1 van de 5 sterren

Primeira péssima experiência

Infelizmente para tudo existe uma primeira vez, eu nunca tive problemas com a Libristo PT, mas essa encomenda que estou avaliando não chegou e pelo visto nunca vai chegar. Por erro da transportadora DHL eu estou sem minha encomenda, mas como a Libristo PT não está dando razão ao cliente e está defendendo a transportadora que errou meu código postal e enviou o produto para outra cidade (e entrei em contato com a DHL e eles não podiam alterar a morada e enviar-me), a Libristo PT afirma ter entrado em contato com DHL, mas a DHL nega que ouve contato e inclusive até o processo de devolução ao remetente eles estão com dificuldade para fazer, por isso, estou dando apenas uma estrela, porque tentei acordo com a Libristo pedindo um voucher, mas a mesma está aguardando a DHL a responder há mais de semanas. Lembrando que essa encomenda já demora uns 30 dias para chegar do fornecedor até a loja e a transportadora por ter errado o código postal está dificultando o processo e estou há semanas tentando resolver e sem o livro nas mãos e sem um voucher ou dinheiro.

25 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Muito obrigado pelo seu feedback. Lamentamos imenso toda a situação — infelizmente, segundo a transportadora DJL, foi indicado um código postal incorreto. Tentámos efetuar a entrega novamente, mas infelizmente não foi possível. O reembolso ser-lhe-á feito o mais brevemente possível.
Procuramos sempre selecionar as transportadoras com o maior cuidado possível, e lamentamos profundamente os transtornos relacionados com a sua encomenda.
Agradecemos a sua compreensão.

Beoordeeld met 1 van de 5 sterren

Ridiculously slow

Ridiculously slow. You think you're buying from PT but its drop shipped. Ordered on the 3rd April, still has not arrived. Will never use again.

Edit. The team contacted me and said it would be delivered today but I can see via tracking that its not even in PT yet.

23 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review, Rupert. When you placed your order, we provided you with the estimated delivery date between April 24, 2025, and May 7, 2025. We delivered your order on April 29. This delivery timeframe is typical for books currently in stock with our supplier, as shown on the product page of the book on our website.

Beoordeeld met 5 van de 5 sterren

Really easy and simple and great price

Really easy and simple and great prices

10 april 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review Martim. We appreciate the feedback on our products and services. We hope to see you browsing our virtual bookshelves again soon.

Beoordeeld met 5 van de 5 sterren

Muito satisfeita com a compra

Livro chegou dentro do prazo indicado, novo, e o preço era o melhor das lojas onde estava disponível.

3 februari 2025
Review zonder uitnodiging
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Antwoord van Libristo Portugal

Obrigado pela sua avaliação Isabela. Estamos satisfeitos por ter gostado de fazer compras na loja eletrónica Libristo e aguardamos a sua próxima visita.

Beoordeeld met 5 van de 5 sterren

Great buying experience!

Great prices, excellent packaging and amazing book listing!
Great alternative to Amazon, when original language books are searched!

6 maart 2025
Review zonder uitnodiging
Logo Libristo Portugal

Antwoord van Libristo Portugal

Thank you for your review. We are glad you like our products and services. We add new titles to our catalogue on a daily basis so we hope you can visit our e-shop again soon.

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