I want to report the seller Mason & Madison for using fake, automated consumer reviews to deceive buyers. Multiple reviews on the product page use the exact same word-for-word text under different nam... Toon meer
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Lees wat reviewers zeggen
Do not buy from Mason and Madison!! Beware at all cost!! Wrong items sent. Mason and Madison stopped responding to my request for my return label and has completely ghosted me!! This is the actions... Toon meer
Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... Toon meer
Bedrijf heeft geantwoord
Purchased a necklace on 1/30/23 & didn’t ship till 2 weeks later which then ended up receiving the wrong item. Customer service does not reply via email nor their customer support center through their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Contactgegevens
10 Times Square, New York, Verenigde Staten
- support@masonmadison.com
- masonmadison.com
1,3
Zeer slecht
97 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible decision buy something for…
Terrible decision buy something for this company, the jewelry it’s completely very low quality, they sent me the incorrect item, and they never answered to the email for send back and get a refund I’m eating one month for ask help on my bank ,I wish read the tons of bad reviews before ! Also the pictures are completely different from the what they sent! Dont buy here! They are scammers!
29 juni 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Shisley,
We’re truly sorry to read about your experience and completely understand how upsetting this must have been. At Mason & Madison Co., we hold ourselves to high standards for both quality and service — and it’s clear we fell short this time. For that, we sincerely apologize.
Please contact us directly at support@masonmadison.com with your order details so we can personally resolve this for you. We will prioritize your case and offer either a full refund or the correct replacement piece — whichever you prefer.
To anyone reading: we want you to know that this is not the experience we aim to deliver. We’ve recently strengthened our quality control processes and expanded our client care team to ensure that every piece matches its photos and every concern is addressed quickly.
Choosing Mason & Madison Co. means more than just buying jewelry — it means trusting a brand committed to authentic craftsmanship, transparent service, and customer satisfaction. We would love the opportunity to make this right and show why so many customers continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Antwoord van Mason & Madison Co.
Dear Nikki,
We’re truly sorry to hear about your experience, and we completely understand your frustration. At Mason & Madison Co., we take every order seriously, and it’s clear that in this case, we didn’t deliver the level of service you deserve.
Please reach out to us at support@masonmadison.com with your order information — our client care team will personally prioritize your case and ensure your order is either reshipped immediately or a full refund is processed, whichever you prefer.
For anyone reading: we want to assure you that this is not reflective of our brand standards. Mason & Madison Co. is trusted by thousands of customers for our authentic, thoughtfully crafted jewelry and responsive service. We’ve recently expanded our support team and improved our tracking systems to make sure every package arrives safely and every question gets answered promptly.
Choosing Mason & Madison means choosing a brand that stands behind its products — and its customers. We look forward to making this right and showing you why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Items not as described one item broke…
Items not as described one item broke and never heard back from customer service.
17 juli 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Laura,
We’re truly sorry to hear about your experience and completely understand how disappointing this must have been. At Mason & Madison Co., we hold ourselves to high standards for both product quality and client care — and it’s clear we fell short this time.
Please reach out to us at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll make it right with either a full refund or a replacement for the broken item, whichever you prefer.
For those reading: we want you to know that this is not the experience we aim to deliver. Mason & Madison Co. is trusted by thousands of customers for our authentic, carefully crafted jewelry and responsive support. We’ve recently strengthened our quality checks and expanded our client care team to ensure every customer gets the experience they expect and deserve.
Choosing Mason & Madison means choosing a brand that stands behind its pieces and its people. We’d love the chance to restore your confidence and show you why so many customers continue to choose us with trust.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Item ad is not the same as item received.
I purchased the pendant initiall necklace for 69.00. It was to be installment purchase, yet the full amount was taken from my bank. I ordered on 6/2 and received it on 6/22. I was never able to reach them by any means. I received the pendant today and it is so small you
cannot distinguish the initial. Please, please don't consider buying from them. They are in fact, scammers.
23 juni 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Carmen,
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is absolutely not the standard we promise at Mason & Madison Co., and we deeply regret that your order didn’t meet your expectations.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make this right — whether that’s adjusting the payment issue, offering a full refund, or replacing the pendant with a design you’ll truly love.
To anyone reading: we want you to know that this isn’t the experience we stand for. At Mason & Madison Co., thousands of customers trust us for our thoughtfully designed jewelry and attentive service. We’ve recently improved our sizing transparency and expanded our customer support team to make sure every client feels informed and cared for at every step.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its people. We would love the opportunity to make this right and show why so many customers continue to shop with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAMMERS
Scam! Paid $270 for the set of links necklace & bracelet. The size of both items is for kids and not adults! Reported to PayPal, after unsuccessful 3 emails and fake phone # !!!! Very very very disappointing!
17 juni 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Valentina,
We are truly sorry to hear about your experience and completely understand how frustrating this must have been. At Mason & Madison Co., we take pride in creating jewelry that feels as beautiful to wear as it looks — and it’s clear we didn’t meet that promise for you.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to resolve this — whether that means sending you the correct adult-size pieces, exchanging the set for a style you love, or issuing a full refund. We want to make this right.
For those reading: this is not the standard we stand for. Thousands of customers trust Mason & Madison Co. for our thoughtfully crafted jewelry and dedicated service. We’ve recently enhanced our sizing guides and expanded our support team to ensure every client feels informed and cared for at every step.
Choosing Mason & Madison Co. means more than buying jewelry — it means trusting a brand that stands behind every piece and every customer. We’d love the opportunity to restore your confidence and show you why so many customers continue to shop with us.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM!!
SCAM!!! I purchased a necklace on 5/27/25, order has not been received and most likely will not be. There is no phone number to reach them and emails are returned undelivered. The tracking number indicates that it did not leave the facility. I wish I had read the reviews sooner.
27 mei 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Tammy,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this feels. At Mason & Madison Co., every order matters to us, and it’s clear that in this case we did not deliver the experience you deserve — for that, we sincerely apologize.
Please contact us at support@masonmadison.com with your order details (including your tracking number). Our client care team will personally prioritize your case and ensure that your necklace is either immediately reshipped or a full refund is processed — whichever you prefer.
To those reading: this is not the experience we want for our customers. Mason & Madison Co. is trusted by thousands for beautiful, thoughtfully crafted jewelry and reliable service. We’ve recently expanded our customer support team and improved our shipping systems to ensure faster, more transparent communication for every order.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We look forward to making this right and showing you why so many clients continue to shop with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
This is a fraudulent company
This is a fraudulent company - beware! I purchased a necklace and paid expedited shipping to get in time for an event. It didn't arrive in the promised timeframe so I asked to cancel the order. No response. The necklace arrived 6 weeks later and I can't return it. There's no way to reach them.
16 april 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Karin,
We’re truly sorry to hear about your experience, and we completely understand how disappointing it must have been not to receive your necklace in time for such an important event. At Mason & Madison Co., we take pride in both our jewelry and our service — and it’s clear we fell short of those standards here.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work with you on the best resolution — whether that’s a full refund, an exchange for a piece you’ll love, or a credit toward your next purchase with complimentary expedited shipping. We want to make this right for you.
To those reading: while this was clearly a frustrating experience for this customer, this is not the standard we aim to deliver. Mason & Madison Co. is trusted by thousands for beautiful, thoughtfully crafted jewelry and dedicated customer care. We’ve recently strengthened our shipping processes and expanded our support team to ensure faster communication and on-time delivery.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We would love the opportunity to restore your trust and show why so many clients continue to shop with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Don’t buy from this company!
If I could have given a negative star rating I would have done. Mason and Madison are happy to take your money and offer free gifts but REFUSED to accept my return on the grounds I received a free gifts? And it wasn’t the gift promised! They also offered FREE shipping which I paid over $150 for! Making the set I bought VERY expensive and not worth it. I don’t wear it as the colour is cheap looking and obviously not real gold. Total scam artists!
15 oktober 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Kathryn,
We’re truly sorry to hear about your experience, and we completely understand your frustration. At Mason & Madison Co., we want every customer to feel delighted with their purchase — from the product itself to the value and experience of shopping with us — and it’s clear we fell short here.
Please contact us at support@masonmadison.com with your order details so our client care team can personally review your case. We will work with you to find the best resolution — whether that’s a full or partial refund, an exchange for a different piece, or a credit toward something you’ll truly love. We want you to feel your purchase was worth every dollar.
To those reading: this is not the standard we stand for. Mason & Madison Co. is trusted by thousands of customers who love our beautifully crafted jewelry and personalized client service. We’ve recently updated our return policy for more flexibility and strengthened our quality control to ensure that what you see on our site matches what you receive.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We’d love the chance to restore your trust and show you why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
STAY AWAY FROM THIS COMPANY !!
STAY AWAY FROM THIS COMPANY !!
If I could give a negative number I would !! This is a scam company!! I spent $159 and NEVER received my item after numerous attempts to contact them. Horrible!
21 maart 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Judith,
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is absolutely not the standard we promise at Mason & Madison Co., and we deeply regret that your order hasn’t reached you.
Please email us at support@masonmadison.com with your order details — our client care team will personally prioritize your case and ensure that your item is either reshipped with expedited delivery or a full refund is processed right away.
To those reading: we want you to know that this experience does not reflect how we operate. Mason & Madison Co. is trusted by thousands of customers for beautifully crafted, thoughtfully designed jewelry and responsive customer care. We’ve recently improved our shipping systems and expanded our support team to ensure every order is delivered on time and every client receives the service they deserve.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products — and its customers. We look forward to making this right and showing you why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Never Received Merchandise
Placed order 12 February - today is 10 March and they still haven’t shipped my necklace. I guess I have to face the fact that I have been duped out of $200.
Don’t order - they don’t fulfill.
Luckily! I am a US service member with a lawyer who is excited about the opportunity to take down fraudulent internet-based corporations. So… hopefully they won’t be able to steal from people much longer.
12 februari 2025
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Gloria,
We’re truly sorry to read about your experience, and we completely understand how upsetting this must be — especially when you were expecting your order weeks ago. At Mason & Madison Co., we take pride in honoring our customers’ trust, and it’s clear we did not deliver the experience you deserve here.
Please reach out to us directly at support@masonmadison.com with your order information. Our client care team will personally prioritize your case and ensure your necklace is immediately shipped with complimentary expedited delivery or that you receive a full refund — whichever you prefer.
To those reading: this is not representative of the experience we aim to provide. Mason & Madison Co. is trusted by thousands for beautifully crafted jewelry and responsive, caring service. We’ve recently strengthened our fulfillment processes and expanded our customer support team to ensure timely shipping and proactive communication for every order.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We would be grateful for the chance to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Scam.
Ordered a necklace priced at 115 dollars six days ago. It has not even shipped. No response after an email and message on Instagram sent.
26 december 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Soraya,
We’re truly sorry for the delay and completely understand how frustrating it must feel not to have heard back. At Mason & Madison Co., we value every customer and believe you deserve both beautiful jewelry and a seamless shopping experience — and it’s clear we fell short this time.
Please reach out to us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and ensure your necklace is shipped immediately with complimentary expedited delivery or, if you prefer, provide a full refund.
To anyone reading: this is not the standard we aim to deliver. Mason & Madison Co. is trusted by thousands for carefully crafted jewelry and responsive service. We’ve recently expanded our customer care team and strengthened our fulfillment process so orders are shipped faster and communication is clearer.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show you why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Company is a sham
I ordered a bracelet . By chance looked at the reviews after paying. I've have been sending email after email to cancel it. No reply. Confirmation email to accept order and one from Useepay (site doesn't work ) to say they handling payment . Money gone from account and FedEx says they are delivering. I won't be able to send it back for a refund because emails are ignored . Should have checked reviews for these crooks first . Bank doesn't want to know either .
5 september 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Mark,
We’re truly sorry to hear about your experience and completely understand how upsetting this must feel. At Mason & Madison Co., our goal is for every customer to feel cared for at every step — from purchase to delivery — and it’s clear we fell short this time.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure you receive a resolution that works for you — whether that’s a full refund, assistance with returning the bracelet, or help in selecting another piece you’ll truly love.
To anyone reading: we know trust matters when shopping online. Mason & Madison Co. is proud to serve thousands of customers who value our thoughtfully crafted jewelry and dedicated service. We’ve recently expanded our customer care team and upgraded our payment and tracking systems to provide clearer communication and faster resolutions.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its clients. We’d love the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Poor quality and bad service
I purchased a necklace from Mason Madison. It cost me approximately $85. It wasn't very good quality and laid completely wrong. It twisted and didn't lay flat around my neck. I returned the item after emailing them and letting them know the issue. I waited and waited and waited for a refund. I finally emailed them again as over a month went by. They responded by telling me that I had to show them receipt from the post office. Needless to say, I no longer had the receipt. I contacted them again and have not gotten a response. Now I'm out $85 and I don't have a necklace.I would not recommend buying from them as the jewelry is of poor quality and the customer service is lacking
12 augustus 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Tanya,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this has been for you. At Mason & Madison Co., our mission is to create jewelry that’s not only beautiful but also enjoyable to wear — and it’s clear we didn’t meet that promise for you this time.
Please contact us again at support@masonmadison.com with your order information, and our client care team will personally prioritize your case. Even without the postal receipt, we’d like to work with you on a solution — whether that’s issuing a refund, sending a replacement piece that meets your expectations, or offering a credit toward something you’ll truly love.
To those reading: this is not the standard we aim to deliver. Mason & Madison Co. is trusted by thousands of customers for well-crafted, thoughtfully designed jewelry and personalized support. We’ve recently updated our return process to make it more flexible and expanded our customer care team so that every concern is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products — and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I did not think about reviewing this…
I did not think about reviewing this company prior to ordering. Thank God I received my items!
One of the necklaces was really pretty but the $65 bracelet looked cheap. I sent a request for a return and never heard back. Never again will I order. I'm stuck with an overpriced cheap bracelet. Shame on them. Karma is a b***ch.
6 juni 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. While we’re glad you liked the necklace, it’s clear we fell short in making sure you were happy with your entire order — and for that, we sincerely apologize.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work with you to make it right — whether that’s arranging a return and refund, exchanging the bracelet for another style you’ll love, or offering a credit toward a future purchase.
To anyone reading: this is not the experience we want for our customers. Mason & Madison Co. is trusted by thousands for thoughtfully crafted jewelry and responsive client care. We’ve recently expanded our support team and improved our return process to ensure every concern is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its jewelry and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
If I can give zero star
If I can give zero star, I would.
I saw the ad in Instagram and I bought them necklace+ bracelet set for about $200.
I haven't get refund after a month so try to contact but no phone numbers are written.They ignore emails, also they know how to play games of PayPal complain system.... my case was closed already so I'm going to file every complaint I can file!
20 april 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Naoko,
We’re truly sorry to read about your experience, and we completely understand your frustration. At Mason & Madison Co., we believe every customer deserves not only beautiful jewelry but also transparent, responsive service — and it’s clear we fell short here.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work with you to resolve this quickly — whether that’s issuing a full refund, reshipping your set with complimentary expedited delivery, or providing a credit toward a piece you’ll truly love.
To those reading: while this customer’s experience was clearly disappointing, it does not represent the standard we stand for. Mason & Madison Co. is trusted by thousands for well-crafted, thoughtfully designed jewelry and dedicated client care. We’ve recently expanded our customer support team and strengthened our refund and resolution processes to make sure every concern is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY
I ordered 3 items and they were quite delayed in being delivered. When I finally received them 2 items were substitutions and not at all what I ordered. The one item was ok, although not great quality but I wanted to return the other 2 plus happily returned the gift with purchase. I sent them back as requested and they said they did not receive them - but I know they did…… so disappointing and an expensive mistake -
13 september 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Ruthe,
We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. At Mason & Madison Co., our mission is for every customer to feel delighted with their purchase — from the quality of the pieces to the entire shopping experience — and it’s clear we fell short this time.
Please contact us again at support@masonmadison.com with your order details. Our client care team will personally review and prioritize your case, and we’ll work with you to resolve this quickly — whether that means resending the correct items, issuing a refund, or offering a credit toward pieces you’ll truly love.
To anyone reading: while this was a disappointing experience for this customer, it does not reflect the standard we aim to deliver. Mason & Madison Co. is trusted by thousands of customers who value our thoughtfully crafted jewelry and dedicated client care. We’ve recently strengthened our return and exchange process and expanded our support team to ensure every concern is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We would love the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Buyers Beware!!!
Buyers Beware!!!! No refunds given, no response from the company and no phone number listed. Not registered with the Better Business Bureau!!!! Scam!!! Do not order from this company!!!!
10 april 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Sally,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. At Mason & Madison Co., our goal is to provide not only jewelry you’ll love but also a shopping experience built on trust — and it’s clear we fell short in this instance.
Please email us at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’re committed to making this right — whether that means processing a full refund, reshipping your order, or offering a credit toward a piece you’ll truly love.
To those reading: we want to assure you that this is not the experience we aim to deliver. Mason & Madison Co. serves thousands of customers who trust us for thoughtfully crafted jewelry and dedicated client care. We’ve recently expanded our support team, improved our response times, and made our return and refund process more transparent to ensure a smoother experience for every customer.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
No delivery of item bought .
No delivery of item bought .. tried emails but all I get is that there’s a virus .. very disappointing.. tried contacting their support team 3 times but no response.. wish I had to have read these reviews before I bought ..
4 maart 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Carmel,
We’re truly sorry to hear about your experience, and we completely understand your disappointment. At Mason & Madison Co., we want every customer to feel cared for from the moment they place an order to the day their jewelry arrives — and it’s clear we fell short for you.
Please email us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will work quickly to ensure your item is reshipped with complimentary expedited delivery or, if you prefer, process a full refund.
To anyone reading: this is not the experience we aim to deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive, personalized support. We’ve recently expanded our customer service team and strengthened our communication systems to ensure every inquiry is answered promptly and every order arrives safely.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Awful customer service
Awful customer service. I bought earrings that were defective and always fell off while wearing them the clip was broken from when I received the item.
They haven’t gotten back to me for the next steps.
The quality is terrible.
2 februari 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to receive a defective item and not hear back promptly. At Mason & Madison Co., we believe every customer deserves jewelry that’s as reliable as it is beautiful — and it’s clear we fell short here.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make this right — whether that means sending you a new pair of earrings, offering a refund, or helping you choose a different piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it’s not the standard we stand for. Mason & Madison Co. serves thousands of happy customers who trust us for thoughtfully crafted jewelry and dedicated, responsive service. We’ve recently enhanced our quality checks and expanded our support team to ensure every product and every inquiry is handled with care.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM
SCAM
“Solid gold” haha chain arrived. Looks brassy, dull and is light and hollow . Half the width and different colour to the one advertised. No reply from customer services so I have lost my money. Gutted.
7 februari 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Janie,
We’re truly sorry to hear about your experience and completely understand how disappointing this must feel. At Mason & Madison Co., our goal is for every customer to receive jewelry that meets their expectations — in both quality and design — and it’s clear we fell short this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work to make things right — whether that means sending you the correct replacement, offering a full refund, or helping you choose a piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect the standard we aim to deliver. Mason & Madison Co. serves thousands of customers who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently strengthened our quality control processes and expanded our customer service team to ensure products match their descriptions and every inquiry is answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
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