I want to report the seller Mason & Madison for using fake, automated consumer reviews to deceive buyers. Multiple reviews on the product page use the exact same word-for-word text under different nam... Toon meer
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Lees wat reviewers zeggen
Do not buy from Mason and Madison!! Beware at all cost!! Wrong items sent. Mason and Madison stopped responding to my request for my return label and has completely ghosted me!! This is the actions... Toon meer
Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... Toon meer
Bedrijf heeft geantwoord
Purchased a necklace on 1/30/23 & didn’t ship till 2 weeks later which then ended up receiving the wrong item. Customer service does not reply via email nor their customer support center through their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Contactgegevens
10 Times Square, New York, Verenigde Staten
- support@masonmadison.com
- masonmadison.com
1,3
Zeer slecht
97 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Avoid this company like the plague
Avoid this company like the plague! The product listing of a necklace said 18K Solid gold. When I receive the necklace the tag on the necklace said Solid Steel. Yes, it was gold colored. When I went back to the product listing it was changed to 18K real filled gold. No refunds , just exchanges. I email the company and it gets returned that there is a virus in my email. Give me a break!
4 februari 2024
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Tim,
We’re truly sorry to hear about your experience, and we completely understand how upsetting it must feel to receive something that didn’t meet your expectations. At Mason & Madison Co., we aim to provide jewelry that’s exactly as described — in both quality and detail — and it’s clear we didn’t deliver that for you this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work with you to make it right — whether that means sending the correct replacement, offering a full refund, or helping you choose a piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect the standard we stand for. Mason & Madison Co. is trusted by thousands of customers who value our carefully crafted jewelry and responsive client support. We’ve recently strengthened our quality control and product descriptions to ensure listings are always accurate and our customer service team is now more accessible than ever.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM SHUT THEM DOWN!
Less than one star. HUGE SCAM I spent over $100 dollars on jewelry that was supposed to be delivered before Christmas. It was confirmed with shipping number but package was never delivered. Tried to reach out on multiple platforms and no answers. Trying to dispute with credit card company but no response. SHUT THIS COMPANY DOWN !!
18 december 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Chris,
We are truly sorry to hear about your experience, especially with an order meant to arrive before the holidays — we completely understand how upsetting this must have been. At Mason & Madison Co., we deeply value the trust our customers place in us, and it’s clear we fell short for you this time.
Please email us at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure we make this right — whether that’s reshipping your jewelry with complimentary expedited delivery, issuing a full refund, or offering a credit toward a piece you’ll truly love.
For those reading: while this was a deeply disappointing experience for this customer, it does not reflect our standards. Mason & Madison Co. serves thousands of happy clients who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently expanded our client care team and strengthened our fulfillment and tracking processes to ensure faster deliveries and clear communication.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We would be grateful for the opportunity to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
These guys are a scam
These guys are a scam. Their site said ship the same day if ordered before 2pm. They emailed me a tracking number but it kept showing the item was never picked up. over the next few days few days i emailed them 3 times. Both through the support email address that they sent me. and their website.
no reply. No update in status. I dont think i will even receive my items. I will dispute the charges with my credit card company.
29 december 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Marcus,
We’re truly sorry to hear about your experience and completely understand your frustration — especially when you were expecting fast shipping and clear updates. At Mason & Madison Co., we know how important it is for our customers to feel informed and cared for, and it’s clear we fell short here.
Please contact us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll make this right — whether that means reshipping your order with complimentary expedited delivery, processing a full refund, or offering you a credit toward a future piece you’ll truly love.
For those reading: this is not the standard we aim to deliver. Mason & Madison Co. is trusted by thousands of customers for beautifully crafted jewelry and responsive client support. We’ve recently strengthened our fulfillment process and expanded our customer care team to ensure faster shipping and quicker replies to every inquiry.
Choosing Mason & Madison Co. means choosing a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I am happy that I read this site before…
I am happy that I read this site before ordering. The pricing was too good to be true. You can’t get solid gold for these prices. So, I tried to see where exactly they were located. Their website has a bogus address.
Why don’t sites like this get shut down? They are obviously a fraud. What has happened to the consumer protections in this country? Who is out there investigating when a company like this one has so many negative reviews? When the truth is so obvious but nothing is done, I lose all hope in our country.
26 december 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Lorri,
Thank you for sharing your concerns — we completely understand how frustrating it can feel to question whether a company can be trusted, especially with so much misinformation online. At Mason & Madison Co., transparency, quality, and customer trust are at the heart of our brand, and we want to address this directly.
First, we are a legitimate jewelry brand serving thousands of happy clients who choose us for beautifully crafted, ethically sourced pieces. While our pricing may be competitive, it reflects our direct-to-consumer model — allowing us to provide high-quality jewelry at accessible prices without traditional retail markups.
If you’d like to learn more or need reassurance before making a purchase, we welcome you to reach out to our client care team at support@masonmadison.com. We’d be happy to answer your questions, provide product details, and ensure you feel completely confident in your decision.
To those reading: Mason & Madison Co. is committed to delivering authentic, thoughtfully designed jewelry and standing behind every piece we sell. Choosing us means trusting a brand that puts customers first and consistently works to provide both value and quality.
We invite you to experience the difference for yourself — we’re confident you’ll see why so many customers continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Don’t buy… extra duty charges added
I received the goods but had to pay £48 duty before I could collect my parcel, I sent receipt to them, as they said they would look at reimbursement, have heard nothing since, despite several emails to them which they are ignoring. The goods are not worth the money. They are only gold plated. The earrings were broken and have not received refund for that either BEWARE
3 november 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Lynne,
We’re truly sorry to hear about your experience and completely understand how upsetting it must feel to deal with unexpected fees and unresolved concerns. At Mason & Madison Co., our goal is to deliver jewelry that feels special — from quality craftsmanship to a smooth shopping experience — and it’s clear we fell short for you.
Please email us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure your duty reimbursement is processed, and we’ll replace or refund the broken earrings right away. We want to make this right for you.
For those reading: while this was a disappointing experience for this customer, it’s not the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted, carefully described jewelry and responsive support. We’ve recently updated our shipping policies to make duties and fees more transparent and strengthened our quality checks so every piece arrives in perfect condition.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Ordered a necklace
Ordered a necklace, it was not what I expected and I returned it. 1.5 months later and still no refund, they won't answer my emails. AVOID this scam company.
3 september 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Lisa,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to return an item and not yet see your refund processed. At Mason & Madison Co., we aim to make every step of your shopping experience — including returns — smooth and transparent, and it’s clear we fell short this time.
Please email us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and ensure your refund is processed immediately or offer you a credit toward a piece you’ll truly love — whichever works best for you.
To those reading: while this was a disappointing experience for this customer, it does not reflect the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive client support. We’ve recently improved our return and refund processes and expanded our client care team to ensure faster, clearer communication at every step.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the chance to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
POOR QUALITY & NIL CUSTOMER SERVICE
This Company does not answer any e mails or correspondence.
The quality is extremely poor
AVOID AVOID At all costs
6 november 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear William,
We’re truly sorry to hear about your experience and completely understand your frustration. At Mason & Madison Co., our commitment is to provide jewelry that feels as beautiful as it looks — and to deliver service that makes every customer feel cared for. It’s clear we fell short of that for you, and for that, we sincerely apologize.
Please contact us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and work to make things right — whether that’s sending a replacement, offering a refund, or helping you choose a piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect the experience we aim to provide. Mason & Madison Co. serves thousands of happy clients who trust us for thoughtfully crafted jewelry and responsive support. We’ve recently expanded our customer care team and strengthened our quality control process to ensure our products and communication meet the high standards our customers deserve.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d be grateful for the chance to restore your confidence and show why so many customers continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
MASON & MADISON CO..DO NOT BUY FROM THIS COMPANY... SCAM
I bought jewelry from this company and did not receive what I ordered and returned it. This is two months ago and I am still not refunded. This jewelry company is a scan. I have reported to BBB..
20 oktober 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Cottrell,
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. At Mason & Madison Co., we deeply value the trust our customers place in us, and it’s clear we fell short for you this time.
Please reach out to us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will ensure your refund is processed immediately or, if you prefer, help you select a replacement piece you’ll truly love — whichever works best for you.
To anyone reading: while this was a disappointing experience for this customer, it does not represent the standard we deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive client care. We’ve recently improved our return and refund processes and expanded our support team to ensure every concern is handled quickly and transparently.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Scoundrels
Apparently my review was deleted because it was false??! What is false, is Mason and Madison Company! I ordered a necklace and was received the wrong one. I emailed them, and they told me to take a picture of it. I took the picture of the necklace, and told them the necklace that I had ordered. They didn't give a damn, because it has been almost a month, and I have not heard back from them. I have already filed a complaint with the BBB, and I suggest you do the same.
10 september 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Amber,
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to feel unheard. At Mason & Madison Co., our goal is to provide jewelry you’ll love and a service experience that leaves you feeling cared for — and it’s clear we didn’t meet that promise for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will ensure you receive the correct necklace you originally ordered or, if you prefer, a full refund or credit toward a piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we aim to provide. Mason & Madison Co. serves thousands of happy customers who choose us for our beautifully crafted jewelry and responsive, personalized service. We’ve recently enhanced our customer support systems and improved our resolution process to ensure every inquiry is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the chance to make this right and show why so many people continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
This company is a complete scam
This company is a complete scam. I tried to cancel my order a day after it was placed after a more thorough google search showed no proof any the claims on their site were true. However my emails were bouncing back. I sent back my order the quality of the product should have cost 1/10 of what they charge). Even though the order was sent back within the week after delivery the company refuses to give me back my money though I got a tracking receipt with the name of the person who received the shipment. AVOID AT ALL COST. You are better off getting jewelry from Claire's.
25 juli 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Brina,
We’re truly sorry to hear about your experience and completely understand how upsetting this has been for you. At Mason & Madison Co., we aim to deliver both beautifully crafted jewelry and a seamless shopping experience, and it’s clear we didn’t meet that promise in your case.
Please email us at support@masonmadison.com with your order and tracking details so our client care team can personally review and prioritize your case. We’ll work quickly to ensure this is resolved — whether that’s processing your refund, sending a replacement piece you’ll love, or providing store credit toward something that exceeds your expectations.
To those reading: while this customer’s experience was disappointing, it does not represent the experience we deliver to the majority of our clients. Mason & Madison Co. is trusted by thousands who value our thoughtfully designed jewelry and dedicated customer care. We’ve recently strengthened our return and refund process and expanded our support team to ensure every customer feels heard and valued.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d be grateful for the chance to restore your confidence and show why so many customers continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
It started with no order confirmation…
It started with no order confirmation whatsoever. I waited nearly a month and then the incorrect necklace arrived. Not at all the description of what was ordered. I have filed a dispute with my credit card company over this. Since they are stealth when it comes to publishing any phone number, I have emailed them at their support email showing them a photo of what I ordered and a photo of what arrived. This was sent to a support email address that previously they never responded to my inquiries regarding the order. What happened to Mason & Madison that was so great a few years ago?!
14 september 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Leslie,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to receive the wrong item and struggle to get a timely response. At Mason & Madison Co., we want every step — from order confirmation to delivery — to feel seamless, and it’s clear we fell short this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll work quickly to send you the correct necklace, process a refund, or offer store credit toward a piece you’ll truly love — whichever you prefer.
To those reading: while this customer’s experience was disappointing, it does not represent the experience we aim to provide. Mason & Madison Co. has served thousands of happy customers who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client support. We’ve recently strengthened our order tracking and communication systems and expanded our support team to ensure every inquiry is handled promptly and every product matches its description.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many clients continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I wish I should have read the reviews…
I wish I should have read the reviews before I ordered from this store or site.
I had a something coming up and ordered few products from this store 2-3 weeks in advance, but never received anything and for a product I also paid shipping charges for next day delivery.The customer service sucks and never ever responds. I am not sure even if this store or company exists and if they don’t exist no point wasting time writing reviews, yes it would beneficial for other shoppers.
This store doesn’t deserve any stars.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel — especially when you paid for expedited shipping and were counting on your order for an important occasion. At Mason & Madison Co., we take every order seriously, and it’s clear we fell short for you this time.
Please reach out to us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure your order is reshipped immediately with complimentary expedited delivery or a full refund is processed — whichever you prefer.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we strive to deliver. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client care. We’ve recently expanded our customer support team and upgraded our fulfillment process to ensure orders are delivered on time and inquiries are handled promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Absolutely disgusting
Absolutely disgusting. I ordered a necklace which was £98.00 along with £20 tax. I received the necklace which is horrendous, nothing like the one I ordered. It actually looks like it has came out of a Christmas cracker. I have emailed the company with no response whatsoever. Absolutely disgusting, I would highly recommend no one to use this website
5 september 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience and completely understand your disappointment — especially when the necklace didn’t meet your expectations and you struggled to reach us. At Mason & Madison Co., we believe every customer deserves to receive jewelry that matches our descriptions and feels worth their investment, and it’s clear we fell short for you this time.
Please email us directly at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to make this right — whether that means sending you the correct replacement, issuing a full refund, or offering a credit toward a piece you’ll truly love.
To anyone reading: while this customer’s experience was disappointing, it does not represent the standard we strive to deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and responsive, personalized service. We’ve recently enhanced our quality control and communication processes to ensure that what you see on our site matches what you receive, and that every inquiry is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We would be grateful for the opportunity to restore your confidence and show why so many clients continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
No customer service support
ORD# 9837 Place my order on 8/5 and received 8/9. Emailed for return instructions 8/11 for a refund. Have not heard from them. The second email was sent on 8/14, I received a "Mailer-Daemon undeliverable" sent a follow-up email, and again received an undeliverable. Not able to reach the company.
After reading several complaints I have submitted a complaint to the BBB.
14 augustus 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Nancy,
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to feel like your emails aren’t getting through. At Mason & Madison Co., every customer deserves a smooth and transparent experience — from delivery to returns — and it’s clear we let you down this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make sure your return and refund are processed immediately or, if you prefer, help you select a replacement piece you’ll truly love.
For those reading: while this customer’s experience was disappointing, it does not reflect our usual service. Mason & Madison Co. is trusted by thousands for beautifully crafted jewelry and responsive client care. We’ve recently upgraded our customer service channels and strengthened our returns process so every concern is addressed quickly and every customer feels supported.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d love the chance to make this right and show why so many clients continue to shop with us confidently.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Its been a month and never received my order
I ordered an item on July 12th 2023, but I have not received the same yet. And I do not have any response to my mails. I think I have bee scammed here.
12 juli 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Pradeep,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to be waiting for your order without clear updates. At Mason & Madison Co., our mission is to deliver not only beautiful jewelry but also a smooth, transparent shopping experience — and it’s clear we fell short for you this time.
Please email us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll work quickly to reship your item with complimentary expedited delivery or, if you prefer, process a full refund — whichever works best for you.
To those reading: while this customer’s experience was disappointing, it does not reflect the standard we deliver every day. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted, thoughtfully designed jewelry and responsive client care. We’ve recently expanded our support team and strengthened our tracking and communication systems to ensure every order is delivered on time and every inquiry is answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many clients continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
This company is a SCAM
This company, I believe, is a SCAM. Customer service is unresponsive. I have sent multiple emails and Instagram messages regarding the status of my return. I think I just lost $100 for a necklace I don't have in my possession because I mailed it back. How hard is it to check if a return package for my order has returned to their facility? This company should be reported to the BBB and the state consumer protection agency. It honestly looks like other people here have also experienced something similar; looks like something ripe for a class action lawsuit for fraudulent business activity.
I have opened up a dispute with my credit card company because it looks like I would have better luck resolving this problem through my card company than this fraud of a business.
Additionally, the reviews on their website are skewed because they don't post any negative reviews. They basically only show you positive reviews. If you leave a negative review on their Insta, they also delete it or filter it out. Very shady.
16 juli 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Hi There,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this has been for you. At Mason & Madison Co., we deeply value the trust our customers place in us, and it’s clear we fell short of our commitment to you this time.
Please email us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately verify your return package and work with you to process a full refund or, if you prefer, help you select a replacement piece that truly meets your expectations.
For those reading: while this customer’s experience was frustrating, it does not reflect the standard we aim to deliver. Mason & Madison Co. serves thousands of customers who trust us for carefully crafted jewelry and responsive, personalized service. We’ve recently upgraded our return and tracking processes and expanded our customer care team to ensure every inquiry is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I want to encourage anybody reading…
I want to encourage anybody reading this that has had a bad experience with Mason and Maddison especially in regards to the return policy which they state very clearly. They will honor within 30 days any product returned in its original state. I want to encourage you to go to the better business bureau and file a complaint companies like this should not be in the market place of America, and unless we the people stand up and be a voice, other people will continue to be taken advantage of and robbed from by companies like this ! Just go to the better business bureau, website, and file a complaint. It was very simple it took on me all of five minutes. Please go and do that now. Thank you very much.
13 juli 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Carol,
We’re truly sorry to hear about your experience and appreciate you sharing your feedback so openly. At Mason & Madison Co., our goal is for every customer to feel confident in their purchase — and that includes having a return process that’s simple and honored without question. It’s clear we fell short in delivering that for you, and for that, we sincerely apologize.
Please contact us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will ensure your return is fully processed and work with you on a resolution you feel good about — whether that’s a refund, exchange, or store credit toward a piece you’ll truly love.
To anyone reading: while this customer’s experience was frustrating, it does not reflect the standard we strive to deliver. Mason & Madison Co. serves thousands of happy customers who trust us for beautifully crafted jewelry and transparent, responsive service. We’ve recently streamlined our return process and expanded our support team to ensure that every customer inquiry and return is handled quickly and fairly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to restore your confidence and show why so many clients continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!! I ordered a necklace on 6/18 and paid for expedited, 3 day shipping. Not only have I not received the jewelry (6/26) but, I have no tracking information and the company will not respond to my emails. I’ve asked where the product is and also asked for a refund with no response. I would definitely leave a worse review if I could! Save your money and buy somewhere else!
17 juni 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Shayna,
We’re truly sorry to hear about your experience, and we completely understand your frustration — especially when you paid for expedited shipping and haven’t received updates. At Mason & Madison Co., we believe every customer deserves not just beautiful jewelry, but also clear communication and timely delivery, and it’s clear we fell short this time.
Please email us directly at support@masonmadison.com with your order information. Our client care team will personally prioritize your case to either reship your necklace with complimentary expedited delivery or process a full refund immediately — whichever works best for you.
To those reading: while this experience was understandably upsetting for this customer, it does not represent the standard we deliver to thousands of happy clients who trust us for thoughtfully crafted jewelry and responsive service. We’ve recently strengthened our fulfillment process and expanded our support team to ensure orders are shipped quickly and every inquiry is answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
AVOID LIKE THE PLAGUE
AVOID LIKE THE PLAGUE. I got a Pearl jade bracelet for $85. I loved it initially but questioned the real Pearl and real gold as soon as I saw it. Wore on it vacation for 1 day, 2nd day it was unwearable bc it’s held together by a string which stretched out so much.
Also, I found the same exact bracelet on Etsy for $20.
I Facebook messaged and emailed the company with no response. They also won’t show my honestly negative review on their website.
13 juni 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Elise,
We’re truly sorry to hear about your experience, and we completely understand your frustration — especially when a piece you were excited to wear didn’t hold up and you struggled to reach us. At Mason & Madison Co., we want our jewelry to feel just as good months later as it does the day you receive it, and it’s clear we fell short for you this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and make this right — whether that’s sending you a sturdier replacement, offering a full refund, or helping you choose another piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect our standard. Mason & Madison Co. serves thousands of happy clients who choose us for thoughtfully designed jewelry and dedicated, responsive service. We’ve recently enhanced our product durability testing and expanded our support team to ensure every piece meets our quality standards and every inquiry receives a timely response.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many people continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Nope
Shipping was normal. The necklace I received was nice but too heavy so I needed to return it. I emailed as suggested. I was provided with return information. Since it was mailed (3 weeks ago) with plenty of contact information and order information, I had emailed the company twice and have YET to hear back or receive my almost $100 refund. Be aware that this company has poor customer service and you may be taking a risk purchasing from them. So many companies pop up on social media now. It’s like in the “old days”. Just because it’s out in the open and has an ad does NOT mean they are legitimate or trustworthy.
7 juni 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Shiloh,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to be waiting on a refund with no clear updates. At Mason & Madison Co., we believe every customer deserves transparency, responsiveness, and a smooth return process — and it’s clear we didn’t deliver that for you this time.
Please email us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case and ensure your refund is processed immediately or, if you prefer, help you select a different piece you’ll truly enjoy with complimentary shipping.
To those reading: while this customer’s experience was disappointing, it does not reflect the service standard we strive to provide. Mason & Madison Co. serves thousands of happy customers who choose us for thoughtfully crafted jewelry and responsive, personalized client support. We’ve recently streamlined our return and refund processes and expanded our support team to ensure faster communication and resolutions.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many clients continue to choose us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
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