I want to report the seller Mason & Madison for using fake, automated consumer reviews to deceive buyers. Multiple reviews on the product page use the exact same word-for-word text under different nam... Toon meer
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Lees wat reviewers zeggen
Do not buy from Mason and Madison!! Beware at all cost!! Wrong items sent. Mason and Madison stopped responding to my request for my return label and has completely ghosted me!! This is the actions... Toon meer
Mason & Madison Co. is an absolute scam. They sent me the wrong item. When I emailed requesting their return address and a refund, they not only didn't respond but blocked me so my follow-ups were sud... Toon meer
Bedrijf heeft geantwoord
Purchased a necklace on 1/30/23 & didn’t ship till 2 weeks later which then ended up receiving the wrong item. Customer service does not reply via email nor their customer support center through their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Make Elegance Sustainable 🌿 Bestselling MASON CHUNKY CHAIN™, MADISON PEARL™ 🔥 FREE Shipping Worldwide 🌎 SHOP NOW ↓ www.masonmadison.com
Contactgegevens
10 Times Square, New York, Verenigde Staten
- support@masonmadison.com
- masonmadison.com
1,3
Zeer slecht
97 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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NEVER EVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!
NEVER, EVER AGAIN!!! I purchased a bracelet that I wanted to exchange for a more expensive piece. When they receive my return I waited a couple of weeks before I inquired about the whereabouts of my exchange. As soon as I did this, I received tracking information, When I received the new, more expensive bracelet, it had been thrown in an envelope with no packaging, wrapping at all. The bracelet was laying at the bottom of an envelope all crumpled up as though they were upset that I had inquired about a piece I purchased weeks before. No regard for their own pieces and certainly no regard for their customers! It was disgusting!!!!!! I immediately sent them a email about how disgraceful this was. Of course, no response. They ought to be assumed of themselves! I don’t know who owns this company but they should seriously re-evaluate who they have representing their company! As mentioned, never, ever again will I purchase a single item from Masonmadison!!!
15 maart 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Toni,
We’re truly sorry to hear about your experience and completely understand how upsetting it must have been to receive your exchange in that condition. At Mason & Madison Co., our jewelry is meant to feel special — and that includes how it’s packaged, how it’s delivered, and how we communicate with our customers. It’s clear we didn’t live up to our own standards here, and for that, we sincerely apologize.
Please email us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to make this right — whether that means sending you a properly packaged replacement, issuing a full refund, or offering a credit toward a piece you’ll truly love.
To those reading: while this customer’s experience was disappointing, it does not reflect the experience we deliver to thousands of happy clients. Mason & Madison Co. is committed to beautifully crafted jewelry, thoughtful presentation, and responsive, personalized service. We’ve recently retrained our fulfillment team and enhanced our quality control to ensure every order — especially exchanges — is handled with the care our customers deserve.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its people. We’d be grateful for the chance to restore your confidence and show why so many customers continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
DO NOT BUY THEIR JEWELRY.
DO NOT BUY THEIR JEWELRY.
Mine rusted, changed color, and broke instantly.
I've reached out to support 4 times with no response and they do not have a number to call. So upset with this and I never ever leave bad Reviews
29 maart 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Alexandria,
We’re truly sorry to hear about your experience and completely understand how upsetting it must feel when a piece you were excited about didn’t meet expectations — and you couldn’t reach us for help. At Mason & Madison Co., we stand behind the craftsmanship of our jewelry and our commitment to supporting our customers, and it’s clear we fell short this time.
Please email us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’ll make this right — whether that means sending you a replacement, issuing a full refund, or helping you choose a new piece you’ll truly love.
To those reading: while this customer’s experience was understandably frustrating, it does not represent the standard we deliver to thousands of happy clients. Mason & Madison Co. is trusted for thoughtfully designed jewelry and responsive service. We’ve recently strengthened our product durability testing and expanded our support team to ensure concerns are addressed quickly and pieces meet the quality our customers deserve.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Purchased a necklace on 1/30/23 &…
Purchased a necklace on 1/30/23 & didn’t ship till 2 weeks later which then ended up receiving the wrong item. Customer service does not reply via email nor their customer support center through their link. I called the company receptionist gave me the run around & said the manager would call me back still have not received a phone call nor an email. I agree with other reviewers I wish I would have read the reviews sooner. Stay away from this company!!
18 februari 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Connie,
We’re truly sorry to hear about your experience and completely understand how frustrating it must be to receive the wrong item and struggle to get a response. At Mason & Madison Co., we want every customer to feel confident in their purchase — from order to delivery — and it’s clear we fell short this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure you receive the correct necklace immediately or, if you prefer, a full refund or store credit toward a piece you’ll truly love.
To those reading: while this customer’s experience was understandably upsetting, it does not represent the standard we strive to deliver. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted jewelry and responsive, personalized service. We’ve recently strengthened our fulfillment process and expanded our customer support team to ensure orders are shipped correctly and all inquiries are addressed quickly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to shop with us with trust and confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM
This company purposefully shipped me a different item then the item I ordered which was no longer available. When I received my order and contacted the company to inform them that I received the wrong ring, they told me they shipped the wrong item because the other item that I ordered was not available. They than gave me two options: 1. keep the wrong wring (which did not fit me and looked ugly) and they would give me an additional 10% off the price of the wrong ring or 2. exchange the ring for a different item of similar value.
FORCING me to buy a different ring or keep a ring I never ordered after sending me the wrong ring is ridiculous and scammy. Just send the RIGHT ring the first time or inform your customer the ring is out of stock and refund their money. Scam.
15 januari 2023
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Lucia,
We’re truly sorry to hear about your experience and completely understand your frustration. At Mason & Madison Co., our goal is to provide jewelry that you love — and a service experience built on honesty and transparency. It’s clear we fell short this time, and for that, we sincerely apologize.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately process a full refund if that’s what you prefer, or work with you to find a piece you’ll truly love — without additional cost or hassle.
To those reading: while this experience was understandably upsetting, it does not reflect the standard we strive to deliver. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted jewelry and responsive, ethical customer care. We’ve recently improved our inventory communication process and strengthened our fulfillment protocols so customers are fully informed about availability before an order ships.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to choose us with trust and confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I ordered a $125 gold snake chain…
I ordered a $125 gold snake chain necklace and it looks like it maybe would cost $15 elsewhere. It is completely discolored, cheap feeling and just awful looking. They offered to send me another one instead of a refund…Why would I want 2 awful necklaces? Now they are replying they don’t accept “damaged” items as a return…which implies they sent me a damaged item. This company is a total scam.
5 december 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Cherice,
We’re truly sorry to hear about your experience and completely understand your frustration — especially when you had high expectations for a piece you were excited to receive. At Mason & Madison Co., our mission is to deliver jewelry that feels as good as it looks, and it’s clear we fell short for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We want to make this right — whether that means issuing a full refund, replacing your necklace with a higher-quality piece, or helping you select another design you’ll truly love.
To those reading: while this customer’s experience was understandably disappointing, it does not reflect the standard we deliver to thousands of happy clients. Mason & Madison Co. is trusted for thoughtfully crafted, quality-tested jewelry and responsive client care. We’ve recently strengthened our quality control process and streamlined our return policies to ensure every customer feels secure and valued.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many clients continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Shipped late, not all items I ordered in shipment.
I ordered two items on November 28th. I wrote them two weeks later and told them I was going to contact Paypal if my order was not shipped. It shipped but only one of the ordered items was in the shipment. I have contacted them again and will create a dispute with Paypal if they do not respons.
19 december 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Judy,
We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel to receive only part of your order and struggle to get an update. At Mason & Madison Co., our customers deserve clear communication and complete deliveries — and it’s clear we fell short this time.
Please reach out to us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately ship the missing item or, if you prefer, process a full refund for it — whichever works best for you.
To those reading: while this customer’s experience was understandably disappointing, it does not reflect the standard we provide to thousands of happy clients. Mason & Madison Co. is trusted for beautifully crafted jewelry and responsive, personalized service. We’ve recently improved our order verification process and expanded our support team to ensure every order is fulfilled accurately and every inquiry gets a quick response.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many people continue to shop with us with trust and confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
wish i read the reviews before…
wish i read the reviews before ordering!! Ordered 2 weeks ago and still haven't received any update. Tried to write an email but it comes back undelivered! Soooooooooooo frustrated!!!
9 december 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Lion,
We’re truly sorry to hear how frustrating this has been for you. At Mason & Madison Co., we know how important it is for our customers to feel informed and cared for every step of the way — and it’s clear we fell short this time.
Please email us at support@masonmadison.com with your order details (or include them in a private message here), and our client care team will personally prioritize your case. We will immediately provide updated tracking information or, if needed, reship your order with complimentary expedited delivery so you receive it as soon as possible.
To those reading: while this experience was understandably frustrating, it does not reflect the service standard we deliver to thousands of happy clients who choose Mason & Madison Co. for beautifully crafted jewelry and responsive, personalized care. We’ve recently expanded our support team and improved our communication systems to ensure updates are faster and every inquiry gets a response.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d love the opportunity to make this right and show why so many people continue to shop with us with confidence.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Ordered an item from them (for…
UPDATE:
it's been 3 months. I received one email from them saying that the original item that I ordered was out of stock. Not sure why it wasn't just refunded, but whatever. I grumpily returned everything in them in hopes to get a full refund... but now they have my money AND I have nothing to show for it. They have not responded to any emails since I returned the items.
DO NOT ORDER FROM THESE GUYS!
Ordered an item from them (for Christmas gifts). Two weeks after I ordered I hadn't received a shipping update so I sent them an email asking for the status. Was told that my initial order was misplaced and they would reprocess and ship it out soon.
When I received it, I only received part of the order. I sent multiple emails asking what happened but have not received a response. There is no way to contact support outside of email and I'm starting to doubt there is even a customer support person here.
I wish I had read these reviews before ordering from Mason & Madison. If you order from them, know that you're rolling the dice and will likely not get the items your ordered.
6 november 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Neil,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must be — especially when you were counting on your order for holiday gifts. At Mason & Madison Co., our customers deserve clear communication, timely shipping, and fair resolutions, and it’s clear we fell short for you this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to ensure we process your full refund immediately or, if you prefer, resend your full order with complimentary expedited shipping.
To those reading: while this customer’s experience was understandably frustrating, it does not represent the service standard thousands of our clients experience with Mason & Madison Co.. We’ve recently strengthened our fulfillment processes, expanded our customer care team, and implemented faster resolution protocols to ensure orders are fulfilled accurately and all inquiries are answered promptly.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many people continue to choose us with confidence and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I really wish that I had done my…
I really wish that I had done my research. This “company” is a rip off. I bought a necklace and it actually arrived. It was worn once and broke. It broke while handling!! I am sure that I could make something that would last longer. Now I am being ignored. No response to my email. Thinking the BBB should be notified after seeing all these terrible reviews. Scam Artist!!
4 december 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Melissa,
We’re truly sorry to hear about your experience and completely understand how disappointing it must have been to receive a necklace that didn’t hold up after just one wear. At Mason & Madison Co., our jewelry is meant to be as durable as it is beautiful, and it’s clear we fell short this time.
Please reach out to us again at support@masonmadison.com with your order details. Our client care team will personally prioritize your case to make this right — whether that’s sending you a sturdier replacement, issuing a full refund, or helping you choose a new piece you’ll truly love.
To those reading: while this customer’s experience was understandably frustrating, it does not reflect the service and quality thousands of happy clients experience with Mason & Madison Co. We’ve recently enhanced our product durability testing and expanded our customer care team to ensure every piece meets our quality standards and every inquiry gets a quick, thoughtful response.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
SCAM SCAM SCAM
They are a scam! I am constantly reaching out to them about their goods and how I sent them their package back and still have not heard from them. BUT I’m still receiving solicitations via text messages from the company. I lost close to 400$!!! Do not do business with them!
18 oktober 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Sasha,
We are truly sorry to hear about your experience and completely understand how upsetting this must feel — especially when such a significant order is involved. At Mason & Madison Co., we deeply value every customer and are committed to making sure you feel heard, supported, and treated fairly.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately verify your return and work with you to process a full refund or, if you prefer, help you select another piece you’ll truly love.
To those reading: while this experience was understandably frustrating for this customer, it does not represent the service standard we strive for. Mason & Madison Co. serves thousands of happy clients who trust us for beautifully crafted jewelry and responsive, personalized care. We’ve recently streamlined our return and refund processes and expanded our client care team to ensure that every order and inquiry is handled promptly and with the attention it deserves.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many clients continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Never received merchandise and never…
Never received merchandise and never received tracking info. I purchased 2 necklaces totaling nearly $200 at the same time. When I didn’t receive tracking info, I emailed them and they responded saying they had “resent” the tracking info, yet somehow I never received that email either, despite receiving their email saying they had just resent it. I emailed them again and never received a response. Terrible customer service and no way to call them. I reported to my credit card company as fraud and at least got a refund from them. Ironically, Mason Madison keeps texting me solicitations. They are either totally illegitimate or at best are completely unreliable and unresponsive. Buyer beware. Wish I’d seen this resource before placing my order!!
15 augustus 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Sandy,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to be left without clear communication or your order. At Mason & Madison Co., we believe that every customer deserves timely updates, reliable shipping, and responsive support — and it’s clear we didn’t meet that standard for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We can reship your necklaces with complimentary expedited delivery or, if you prefer, process a full refund immediately. Our goal is to make this right for you.
To those reading: while this customer’s experience was understandably frustrating, it does not represent the standard we deliver to thousands of happy clients. Mason & Madison Co. is trusted for beautifully crafted jewelry and dedicated, personalized service. We’ve recently strengthened our fulfillment and tracking systems and expanded our client care team to ensure faster responses and clear communication at every step.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to restore your confidence and show why so many people continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I was being charged twice with the same…
I was being charged twice with the same purchase! I emailed them multiple times they never responded, also they do not have the tracking details and the product I got feels really cheap.
6 oktober 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Joy,
We’re truly sorry to hear about your experience, and we completely understand your frustration — being charged twice and not getting the quality or communication you expected is unacceptable. At Mason & Madison Co., we believe every customer deserves fair billing, transparent communication, and jewelry that feels worth their investment, and it’s clear we fell short this time.
Please reach out to us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately review and resolve the duplicate charge, provide tracking information, and work with you on a refund or an exchange for a piece you’ll truly love.
To those reading: while this experience was understandably disappointing, it does not reflect the service we deliver to thousands of happy clients. Mason & Madison Co. is trusted for thoughtfully crafted jewelry and responsive, personalized support. We’ve recently enhanced our billing systems, strengthened quality control, and expanded our client care team to ensure clearer communication and higher standards for every order.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many people continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Waste of my time and money.
Poor quality and inconvenient customer service. Lots of fake reviews on their website.
I've disliked my necklace the moment I've opened the box. Not gold as stated, looks and feels very cheap. Had to email them with my complaint for a return label, and they said I can only return with my own money.
I left my honest bad review at their website. Obviously, it was never posted. They don't even have 4 star reviews there. Only 5 star review are being shown.
Waste of my time and money.
14 mei 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Nadira,
We’re truly sorry to hear about your experience, and we completely understand how disappointing it must feel when a piece doesn’t meet your expectations — and when returning it feels inconvenient. At Mason & Madison Co., we want every customer to feel confident in their purchase and supported throughout their journey with us, and it’s clear we fell short this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We’re happy to provide a pre-paid return label, process a full refund, or help you select a replacement piece you’ll truly love — whichever works best for you.
To those reading: while this customer’s experience was understandably frustrating, it does not represent the experience thousands of clients enjoy with Mason & Madison Co.. We are committed to thoughtfully crafted jewelry, transparent communication, and genuine customer feedback. We’ve recently updated our review system to ensure all voices — good or bad — are visible and streamlined our return process to make it faster and easier for our clients.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to make this right and show why so many people continue to choose us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Would give negative stars if I could
Would give negative stars if I could.
They "forgot" about my order and shipped it weeks late, only after I reached out to ask them where it was. When it arrived, it was missing the free gift that was supposed to come with the order. Then both pieces tarnished within 3 days of wear, and when I reached out for a refund, I stopped receiving emails from them. I have sent three follow up emails without a response. Definitely a scam - their pieces are NOT real gold, they tarnished way too quickly. They also gave me a tracking number via instagram DM instead of the website - likely so I was not able to leave a review on their site. Pretty sure all their 5 star reviews are fake.
29 augustus 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Amelia,
We’re deeply sorry to hear about your experience, and we completely understand your frustration — from the delayed shipping to the missing gift and lack of follow-up. At Mason & Madison Co., our goal is to deliver beautifully crafted jewelry, honest communication, and a seamless experience, and it’s clear we fell short for you.
Please reach out to us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will process a full refund or replace your pieces with upgraded options that meet your expectations, and we’ll also ensure your promotional gift is sent at no additional cost.
To those reading: while this customer’s experience was understandably disappointing, it does not reflect the experience thousands of our clients enjoy with Mason & Madison Co.. We’ve recently strengthened our quality control to ensure lasting durability, improved our communication systems, and updated our review process so all authentic customer feedback can be seen.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We would be grateful for the opportunity to make this right and show why so many clients continue to choose us with confidence and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
I was give less than 0 stars if I…
I was give less than 0 stars if I could. I purchased almost $300 worth of product and after 3 weeks they still had not shipped anything. The order continued to say "in process". After multiple attempts to contact the seller I did not hear anything back.
Scam. Do not buy.
22 augustus 2022
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Rebecca,
We’re truly sorry to hear about your experience and completely understand how upsetting it must feel to be left without updates on such an important order. At Mason & Madison Co., our customers deserve timely shipping, transparent communication, and attentive support — and it’s clear we fell short for you this time.
Please reach out to us directly at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately process your shipment with complimentary expedited delivery or, if you prefer, issue a full refund — whichever you feel most comfortable with.
To those reading: while this customer’s frustration is valid, it does not reflect the experience of thousands of clients who trust Mason & Madison Co. for beautifully crafted jewelry and responsive, personalized service. We’ve recently strengthened our fulfillment systems and expanded our client care team to ensure orders are shipped promptly and every inquiry receives a timely response.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the opportunity to restore your confidence and show why so many clients continue to shop with us with trust and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
Never provided tracking details
Never provided tracking details. I’m sure they’re a scam and they don’t respond to emails. I don’t even think they’re from NY like they claim.
Company responded almost 4 years later. Not to the actual complaint for a solution, but the review itself.
11 december 2021
Review zonder uitnodiging
Antwoord van Mason & Madison Co.
Dear Steven,
We’re truly sorry to hear about your experience and completely understand how frustrating it must feel to be left without updates or clear communication. At Mason & Madison Co., we believe our customers deserve transparency, reliable service, and jewelry they can feel proud to own — and it’s clear we didn’t meet that standard for you this time.
Please contact us again at support@masonmadison.com with your order details so our client care team can personally prioritize your case. We will immediately provide accurate tracking details or, if preferred, process a full refund to ensure you feel secure in your purchase.
To those reading: while this customer’s experience was understandably frustrating, it does not reflect the experience of thousands of clients who trust Mason & Madison Co. for thoughtfully crafted jewelry and responsive, personalized support. We’ve recently strengthened our tracking systems and expanded our client care team to ensure every customer receives timely updates and the service they expect.
Choosing Mason & Madison Co. means trusting a brand that stands behind its products and its customers. We’d be grateful for the chance to make this right and show why so many clients continue to choose us with confidence and satisfaction.
Thank you again for your feedback—it’s important to us and helps us improve.
Best,
The Mason & Madison Co. Team
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