We've had nothing but great service with Mixam. The team is really great at proofing projects and noticing errors, which can be fixed prior to printing. As well, I have found the online chat very us... Toon meer
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Lees wat reviewers zeggen
I just started up a micropress to publish chapbooks and ephemera — a proof-of-concept to start, and now three launch titles. I'm completely satisfied with the results so far. Great print quality, quic... Toon meer
The final product is everything I asked for and more! I had a few problems with my first print and they answered as soon as I reached back to them! They helped me solve my format mistakes and even off... Toon meer
Every part of the experience has been great with the exception of one thing. Many of my books have adhesive spots and smudges on them. In most cases they rub off, but in several, there's still a sligh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Prints en uithangbordenwinkel
- Business to Business-service
- Digitale afdrukservice
- E-commerceservice
- Copyshop
Geschreven door het bedrijf
Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.
Why Print With Mixam?
Geschreven door het bedrijf
- Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.
Contactgegevens
Mixam Canada Inc, 638 Sheppard Avenue West, Suite 225, North York, M3H 2S1, Toronto, Canada
- (888) 510 1456
- team@mixam.ca
- mixam.ca
Get more from your first order
4,4
Uitstekend
1K reviews
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I made my first order in November and…
I made my first order in November and although the books were slightly delayed they arrived close to the estimated delivery date. I sold out of my books and made a second order December 5th for 50 additional books. They were estimated to arrive December 17th and I was very happy because I was planning to sell them at Christmas gifts. They did not arrive until January 25th after having to reach out myself and get updates about multiple delays. No real excuse for the delay as well. I missed out on many sales because of their errors. I was offered a partial refund which I have yet to receive. VERY unreliable company but good price.
21 januari 2026
Antwoord van mixam.ca
Thanks for sharing your experience with us. December is our busiest period of the year, and during this time we can experience temporary production delays that may extend into January. In some cases, schedules can also be affected by essential machine maintenance. But we are all caught up now.
We’re glad to hear you were happy with the quality and pricing of the books. Regarding the partial refund discussed, this has been arranged but we were just awaiting your confirmation to proceed, and we’re happy to finalize this for you.
We appreciate you taking the time to leave your feedback.
Terrible communication and missed deadlines
I’ve never experienced such poor communication from a company. I sent email after email that went completely unreplied to, and to make matters worse, it seems they blocked my phone number. Every time I called, it wouldn't go through, yet it worked instantly when I tried from my sister’s phone.
Because they wouldn't answer my calls or emails, the only way I could get a hold of anyone was through live chat. I spent weeks getting the run-around from chat agents who took zero accountability. Even though my order was over a month late due to their own mistakes, every person on that chat insisted the best they could do was a 5% refund (doesn't even cover the taxes).
The only reason this isn’t a zero-star review is because of an angel named Scott who finally took my call and had the decency to offer me a full refund.
It shouldn’t be this hard to get a response. If you have a deadline, stay away—unless you want to be ghosted, blocked, and ignored for weeks on end.
6 januari 2026
Review zonder uitnodiging
Antwoord van mixam.ca
Hello Miranda ,Thank you for sharing your feedback.
Your order was placed during our busiest peak season, and as with all custom, made to order products, production and delivery dates are provided as estimates. During busy periods, response times can be longer across all channels, including phones.
To be clear we don’t block any numbers and whilst we may not be able to answer or call back immediately when volumes are high, we do offer alternative channels pf communication on our phone message and we can see that after calling and leaving voicemails, you reached out via live chat, where our team continued to assist you.
To resolve the situation, we issued a full refund as a gesture of goodwill but still completed and shipped your order. We’re glad to hear you were happy with the books themselves and appreciate your mention of Scott, who helped bring this to a resolution.
We hope you enjoy the free books and wish you all the best with your project going forward.
Mixam delivered amazing quality proof copies
Mixam delivered 6 copies of two books I am working on so I can provide these to people to review prior to doing a full run. The quality is superb and the reviewers all remarked on how amazing the book samples looked. Looking forward to printing the actually books with Mixam when ready. Thanks. Andrew
20 januari 2026
The product is outstanding
The product is outstanding, however there is a slight issue on one of the pages. It was well packaged and shipment arrived on time. Communication with customer service and the production team is incredibly slow, as is response time. They did a reasonable job of addressing concerns, but response time is not the quickest. Over all a positive experience and we will use them again. The first time printing a book is a bit of a learning curve, that hopefully will work out smoother the next time.
13 januari 2026
Antwoord van mixam.ca
Hello Brenda, Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the final product, packaging, and on time delivery, and we appreciate your positive feedback overall.
Response times can be a little longer during peak season, as your order was placed during one of our busiest periods. As all of our products are bespoke and made to order, production and delivery dates are always provided as estimates to allow the time needed to produce each project with care.
If there’s ever an issue with a page or any aspect of the print, the best way for us to help is if you follow the guidance in the review invitation email linked to this review and report this to us directly with details and photos. Without being advised or shown the issue, we’re unable to investigate further.
We’re glad to hear you’d use us again and appreciate you choosing us for your first book printing project.
Good quality for photobook.
Good quality for photobook.
But at the beginning some issue with the program for Advaced editor. Good tech support with AI. But very very very very long upload to have the visual in the Artwork after saving the edition in the Advace Editor. Lot of wast time just for waiting every time for the page to uplaod and the Preview a d proof to be done.
Otherwise, very userfriendly to use create layout in Advance Editor.
Other thing that bother me in the advance Editor is the No possibility to creat my own template. I would like create some and save those in the template window to use it again easily for other pages.
19 januari 2026
Antwoord van mixam.ca
Hi Melinda, Thank you for sharing your feedback with us, we really appreciate it. We’re glad to hear you were happy with the photo book quality and found the Advanced Editor user friendly overall. We’ve noted your comments and will look back at your order history to see where things could be smoother going forward.
Thanks again for taking the time to share your experience. If there’s anything we can help with in the future, we’re always here.
Perfect price and excellent print…
Perfect price and excellent print quality. I honestly have nothing to complain about.
I initially printed only a few copies to check the colors and overall result, and I’m extremely happy with how they turned out. Seeing the final product helped me decide on the next steps, and I will definitely be printing 100–150 copies.
Five stars from me ⭐⭐⭐⭐⭐
15 januari 2026
The most incredible company to work…
The most incredible company to work with. They answered all my questions quickly and professionally. They helped me alter my project many times. The work they produced exceeded my expectations. Amazing
15 januari 2026
Order was incorrectly printed with no…
The team is great and helped me out with my recent orders. Can’t wait to work on more projects and team up with Mixam again.
6 januari 2026
Antwoord van mixam.ca
Hi Matt, We’re sorry to hear that you were not happy with your recent order. We understand how important it is for everything to meet your expectations, and we genuinely apologize for any frustration this may have caused. As we’ve explained, variations can occur during binding and trimming due to industry wide tolerances. This means that sometimes edges may appear uneven, which is a normal part of the printing process. We go into further detail on this in our support page here: https://mixam.ca/support/printingvariance
We also want to let you know that our team is currently reviewing your order, and we’ll be in touch soon with an update on how we can resolve the issue.
Again, we’re sorry for any inconvenience caused, and we appreciate your understanding as we work to address this matter.
Top quality image reproduction with…
Top quality image reproduction with fully saturated colour. Good follow up service. Great to be able to re-order hassle free. Timely delivery.
13 januari 2026
Beware of estimated delivery times
I have been helping clients print books for over 15 years in Canada, the US and Europe. Never have I had such poor customer service. A book that I was originally told would ship December 11 actually shipped January 13. I was informed of the initial delay of one week but not of subsequent problems.
When I followed up, I received a 5% refund. This was welcome but didn't make up for my client's disappointment. I understand that Christmas is a busy time but would have expected this to be reflected in the initial schedule. Always better to under-promise and then over-deliver.
5 januari 2026
Antwoord van mixam.ca
Hi Lynn, Thank you for sharing your feedback and for outlining your experience so clearly. We’re sorry that the estimated shipping dates for this order had to be revised and that this caused disappointment for both you and your client.
Our delivery dates are estimates based on production capacity at the time an order is placed. During particularly busy peak periods, such as the festive season, schedules can change as we replan production to accommodate volume and unforeseen factors. While we always aim to communicate updates as quickly as possible, during these periods we may not be able to do so as promptly as we normally would. For this reason, we strongly encourage customers to let us know about any fixed or critical deadlines at the very start of the order process, as once an order is in production it can become difficult, for us to make adjustments later on. That said, we understand your point about expectation setting, and we appreciate you taking the time to share this perspective.
We’re glad the goodwill refund was received and despite the challenges around timing, we hope you’re pleased with the finished books.
Great quality
Great quality, superb customer service and quick shipping. Will order again in the future.
8 januari 2026
Shipping & Printing
The shipping/delivery date got bumped 2 times. Once the order arrived, there was a printing error.
12 januari 2026
Antwoord van mixam.ca
Hi Rose, Thank you for your patience while we worked through this with you. We’re sorry that the Estimated delivery dates had to be revised during our busiest peak season and that you experienced a pagination issue once your order arrived.
From time to time, production schedules do need to be adjusted, and occasionally pages can become mixed during the binding process. While this can happen in print production, we understand how disappointing it is when it affects a finished order. When something does go wrong, we pride ourselves on putting it right as quickly as possible.
We appreciate your understanding and hope that once everything is resolved, you’ll feel satisfied with the final outcome.
Please don’t hesitate to reach out if you need anything further in the meantime.
The books were perfect
The books were perfect! They were beautifully printed and finished. I would definitely get work done there again. Although I had hoped to present these as a Christmas gift, they arrived 3 weeks too late, so will know better next time to give more lead time.
12 januari 2026
Not worth it
This is probably my last book with you folks. While I have found the people I’ve dealt with to be friendly and helpful, twice the books have been printed on very heavy paper which makes them heavy to hold, and expensive to ship. Not worth it.
9 januari 2026
Antwoord van mixam.ca
Hi Donald, Thank you for taking the time to share this with us, and I’m really sorry to hear you’re feeling disappointed with the final result. We truly appreciate your kind words about our team, that means a lot to us. Looking back at your order history, it looks like this book was printed on the same paper stock you selected back in January 2024. At the time, you mentioned it felt a little heavy, and discussed reaching out again if you decided to explore other options. A lighter stock, such as 70lb, may be more suitable for what you’re aiming to achieve in terms of weight and shipping costs. We can also see that for your last two orders, you selected a 60lb Uncoated, which may be closer to what you’re looking for overall?
It’s also worth keeping in mind that paper weight can naturally vary by approximately ±10lb, as it’s a manufactured material, which can sometimes make a noticeable difference in the feel of the finished book. We’re always here to help you find the best setup for your project, and we’d be more than happy to talk through paper options in advance if you decide to print again.
Great for the prince
The quality of the print as well as the customer experience during creation and after purchase is great. There is some visible glue between pages at the spine as well of issues in cropping in the spine but all in all I still love the final product!
2 januari 2026
Antwoord van mixam.ca
Hi Kaden, Thank you so much for sharing your feedback, we’re really glad to hear you loved the final product and had a great experience both during creation and after purchase.
If anything doesn’t seem quite right, please feel free to follow the steps outlined in the review invite email this is linked to and log the issue with a few photos. Our team will be happy to take a closer look for you. In some cases, a small amount of glue may be visible near the spine, but we’re always more than happy to review this and make sure everything looks as it should.
Thanks again for taking the time to let us know, we really appreciate it.
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