Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with suppor... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRavnsborg Tværgade 5C, 2200 København, København N, DK
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Lees wat reviewers zeggen
I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only re... Toon meer
Bedrijf heeft geantwoord
Når man kommer fra et andet expense system til Pleo bliver man godt nok hurtig glad for integration og intelligens omkring dine udgifter. Du sparer bare en masse tid med Pleo og det er der styrken li... Toon meer
Jozef and Preethi have been extremely helpful in a fraud case. Insane speed in responses and really gave us the feeling that our case is taken care of. 10/10 customer support - have rarely experienced... Toon meer
Bedrijfsgegevens
- Softwarebedrijf
- Accounting software bedrijf
- Business to Business-service
- Financiële instelling
- Betalingsdienst
- Softwareverkoper
Geschreven door het bedrijf
Intelligente firmakort til din virksomhed. Pleo hjælper dig med at spare tid og penge på udgifter, abonnementer, tilbagebetalinger og meget mere.
Contactgegevens
Ravnsborg Tværgade 5C, 2200, København, København N, Denemarken
2,8
Gemiddeld
175 reviews
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Customer Support excellence
When i faced an unfortunate fraud problem, Josef was excellent in helping me resolve the case in a speedy manner. He kept me up to date in the situation all the way to resolution.
1 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We are so pleased to hear about your positive experience with Josef. It is wonderful to hear that he was able to help you resolve your fraud issue in a timely manner and kept you informed throughout the process. We appreciate your feedback and will share it with Josef.
Excellent service.
Excellent service.
Very professional and responsive team.
Good communication and follow up.
Couldn’t be more satisfied.
27 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We are so happy to hear about your positive experience. We strive to provide excellent service and appreciate your kind words about our team. We're glad you were satisfied with our communication and follow-up.
Great customer service
Great customer service. They addressed and resolved the issue within a few days.
25 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad we were able to address your issue promptly.
Genialt koncept
Genialt koncept, god start.
Virkligheden er bare tit at man skal lukke 4 eller 8 popups for at kunne ligge et bilag på plads.
Jeg er træt at blive spurgt igen og igen om jeg skal bruge det ene og det andet.
21 februari 2025
Review zonder uitnodiging
Dårlig support / Bad support - chatbuds only
Jeg har været bruger af Pleo i rigtig mange år - men venter kun på, at der kommer en konkurrent. Så skifter jeg med det samme!!
Supporten er simpelthen alt for dårlig.
Firmaet har alt for meget fokus på "teknikken bag løsningen" og glemmer helt at løsningen også skal være brugervenlig. Kæmper rundt med bilag som giver problemer - og bliver ved med at få Chatbuds og supportere som prøver at bruge ChatGPT til at oversætte mit problem ...
Jeg kan bestemt ikke anbefale produktet ...
----------------------------------------
I have been a user of Pleo for many years - but am just waiting for a competitor to come along. Then I'll switch right away!!
The support is simply too bad.
The company focuses far too much on the "technique behind the solution" and completely forgets that the solution must also be user-friendly. Battling around with attachments causing problems - and keep getting Chatbuds and supporters trying to use ChatGPT to translate my problem...
I definitely cannot recommend the product...
17 februari 2025
Review zonder uitnodiging
Highly recommend Pleo to everyone
Highly recommend Pleo to everyone - I am a Pleo admin for my company and always receive help right away and in a quality manner whenever an issue comes up. Pleo's website and app is also very intuitive and easy to use!
7 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Thank you for your kind words and for taking the time to share your positive experience with Pleo. We are thrilled to hear that you find our product and support team helpful. We strive to provide a seamless and intuitive experience for our users, and we appreciate your feedback.
Sjælden grad af inkompetence - skal ikke bruge deres leverandørfaktura system
Sjældent har jeg oplevet denne grad af inkompetence ift. til oprettelse af en ny virksomhed. Jeg har derfor konkluderet at jeg aldrig vil anvende dem til leverandørfakturaer - der holder vi fast i CORPAY. Vi bruger PLEO i flere virksomheder til betalingskort, men at få oprettet en ny virksomhed har vist sig at være meget svært for PLEO at håndtere. Vi startede i december og her i februar er der fortsat ikke nogen afklaring. Vi har på mail fået at vide at alt er fint, men på hjemmesiden er vi ikke verificeret endnu og kan derfor ikke bestille kort.
Update: fin besked fra Søren, som så er på orlov i mere end en måned og der henvises til samme support mail som ikke har formået at gøre noget brugbart
7 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Hej Henrik,
Det lyder bestemt ikke tilfredsstillende, så jeg forstår din frustration. Vil du have mulighed for at kontakte mig på soeren@pleo.io, så vi forhåbentlig kan finde en løsning sammen?
Med venlig hilsen,
Søren
Josef Brodala made my experience great!
Josef Brodala made my experience great! he reacted super quickly to the issue I was facing, found the problem and provided the solution and all in under 10 minutes! I wish all companies had this type of service!
7 februari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We are thrilled to hear about your positive experience. It's wonderful to know that you received such prompt and helpful assistance from Josef. We strive to provide exceptional service to all our customers, and we're delighted that Josef exceeded your expectations.
Fantastisk service og hjælp fra Jozef…
Fantastisk service og hjælp fra Jozef Brodala
4 februari 2025
Review zonder uitnodiging
I’ve had a great experience with Pleo
I’ve had a great experience with Pleo, and a big part of that is thanks to Nikol! She has been very helpful, professional, and always quick to assist with any questions or issues.
29 januari 2025
Review zonder uitnodiging
Pleo har overordnet et relativt dårligt…
Pleo har overordnet et relativt dårligt produkt og de opdaterer ikke deres hjælpeartikler. Platformen er mangelfuld og fetch fungerer ikke ret godt.
27 januari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Hej Birk,
Jeg er ked af at høre, at vi ikke har levet op til dine forventninger. Har du mon mulighed for at kontakte mig på soeren@pleo.io, så jeg kan få en bedre forståelse for, hvad vi kan gøre bedre?
De bedste hilsner,
Søren
Userfriendly and great service
Pleo is very user friendly and Jozef provided speedy and thorough costumer service when my card was stolen. Highly recommend!
9 januari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Thank you for your kind words! We're so glad to hear that you found Pleo user-friendly and that Jozef was able to provide you with the support you needed. We strive to offer a seamless and helpful experience for all our users, and it's wonderful to know we're achieving that goal.
solved my problem instantly!
8 januari 2025
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We're so glad to hear that we were able to help you. We strive to provide excellent customer service and are happy to know that we met your expectations.
Amazing service!
17 december 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Happy to ready your review!
great support team
I really like pleo as a service but now additionally i can give 5 starts for wonderful support team :)
10 december 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We're thrilled to hear you're enjoying Pleo and appreciate your kind words about our support team. We strive to provide excellent customer service and are glad our team was able to assist you.
Support
Support: James OC guided us through various options as new user of Pleo. Perfect service provided to us and follow up afterwards.
10 december 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
We appreciate your kind words and are thrilled to hear about your positive experience with James OC. We strive to provide exceptional support to our customers, and it's wonderful to know that James was able to guide you through the process and provide you with the assistance you needed. We're glad you're enjoying Pleo!
Snabb service
Snabb service, super hjälpsamma, vill hitta en bra och snabb lösning som funkar för kunden.
6 december 2024
Review zonder uitnodiging
Jozef is always so helpful and polite
Jozef is always so helpful and polite. Great to deal with, highly recommend.
5 december 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Dear Annette,
Thank you for sharing such positive feedback about your experience with Jozef! It’s wonderful to hear that his assistance has made a remarkable impression on you. We always aim to deliver a high standard of service, so your recommendation means a lot to us.
Warmest regards,
Team Pleo
...gute und schnelle Reaktion im…
...gute und schnelle Reaktion im Live-Chat
26 november 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Lieber Joachim Heldt,
wir freuen uns sehr über Ihr positives Feedback zur Schnelligkeit und Qualität unserer Live-Chat Reaktionen. Es ist unser Ziel, Ihnen stets den besten Service zu bieten. Vielen Dank für Ihre tolle Bewertung.
Mit freundlichen Grüßen,
Team Pleo
Helpful support for fraud issue
Helpful and clear support for fraud issue. I had several fraudulent charges on my PLEO card. I reached out to support and they told me exactly what to do to resolve it. Jozef helped me out!
9 september 2024
Review zonder uitnodiging
Antwoord van Pleo - Danmark
Dear Caitlin Galloway,
We deeply appreciate you taking the time to share your positive experience with our support team, especially with Jozef. It's important to us that issues, especially those concerning fraud, are resolved promptly and with clarity. If there's anything more we can do for you, please reach out.
Warm wishes,
Team Pleo
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