Polly.co.uk Reviews 8.555

Excellent customer service

Emma Hayes was really helpful and friendly. Made the process of updating my policy very easy and understandable. Thank you! :)

Spoke to Emma Hayes who helped me with my policy. I needed to change cover to ensure my daughter would be covered if anything were to happen and she made the whole thing really simple! She was such a pleasure to talk to and really personable which was so refreshing. I couldn’t recommend them enough for their straight forward process and to Emma for being so lovely.

Emma Hayes was amazing with helping me through my life insurance policy

I have been nervous and worried about getting life insurance due to a pre-existing condition, the person I spoke with today was really understanding with this and advised me that everything was okay. We went through all the relevant paperwork and questions and came up with a plan at the end, I did not feel any pressure to pick a plan and was able to pick what best suited my situation at the time.
It had been real pleasure to have someone so understanding but also willing to listen to your concerns, the customer service was top tier! Well done Polly!
The person I spoke with today was kind, compassionate and understanding. This made the overall experience more pleasant, it is never nice at 32 to be thinking about death and ensuring your family are looked after all if/when the times comes, but it was made so pleasant and easy.
Thank you so much.

I had an amazing experience with Polly..
Joseph Purnell was absolutely amazing discussing and going over everything with me ! (even with my 100 questions). He provided reassurance and made it an easy, simple process and I felt so supported the whole way through!

Amazing and polite customer service !!

What a lovely gentleman I have spoken to today. He took his time and went through everything in detail. As a mum of 2 this policy was so close to my heart, making sure my children are ok if an emergency situation ever happened. This gentleman truly understood and took me under his wing and reassured me. He was truly an inspiration. If you direct the reviews to the individual, his name was Tommy Miles! He’s an asset to your company. I wish him all the best and again thank you!!!!! :)

Lauren Titterton x

Aged 39, getting life insurance for the first time. No husband or kids but if the worst were to happen to me I would like to know that my parents would be ok after some financial difficulties over the years. I spoke to Simon Strange. He was super efficient, straight to the point but in a kind and compassionate way. I emailed him back and forth a bit to check how much other lump sum payments would change the monthly amount paid. Very quick replies. We talked through what I thought would suit me/my loved ones best and came to an agreement/monthly payment that I am happy with. Also happy with the payout amounts, again if the worst were to happen. Happy to recommend Polly and Simon.

James Green @ Polly was absolutely brilliant, he talk me through everything I needed to know and he was really helpfu. He had a friendly approach yet very professional. He explained every step clearly ensuring I understood everything. Service was 10/10

Me and my partner have been searching for life insurance and we spoke to Lewis Routley and he was great!
Lovely person to trust and speak to and gave us a very thorough speak through reguardibg different covers and what was available for us both! Massive thank you.

Scott was a delight and was very helpful in ensuring my quote was the best for me and my family very grateful for his help

I spoke with Johnathan who was extremely helpful and friendly. Fired through all the relevant questions and helped me with a great quote. Was happy to answer my questions and the process was very straight forward.

Emma was so friendly and made everything so easy

The guy on the phone, James Green, made talking about my worries and desires to secure my little girls future a little less scary. He was professional and talked me through the process every step of the way. The cover is inexpensive for what it will help should the unthinkable happen! Great customer values.

Had an amazing call today with Joseph Trupia to set up my life insurance and he was incredible, was really worried about being a young mom and how life insurance would actually benefit my family’s life but he gave all the right answers and was very supportive made me feel at ease even with our accent barrier trying to spell😂

Great service from Joseph Purnell - would recommend him personally for any dealings with Polly life insurance

Brilliant cover offered! Special thanks to James Green who made the questioning stage a breeze! 100% recommend

Had a call from Tommy Miles at Polly today for my life insurance review and Tommy was so friendly and helpful and made the whole process super easy!
Thank you so much 😊

I was contacted today by James Green after asking for a quote online. James was a breath of fresh air to speak to, he didn't try to make me take the most expensive option and instead gave me a few options and was all about getting a price that wouldn't put any financial pressure on me. He explained everything in detail and made the process easy instead of overwhelming. I would definitely recommend, I came away with a price and cover that suited me perfectly and a nice overall experience.