Premier Talk Reviews 4.101

Just helpful and explained everything

Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the finance team to hopefully resolve completely this time.
Leanne has a lovely warm personality and takes a pride in her work and has excellent customer services skills.
Thank you
Wendy

Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't been sent a paper bill as has always been requested, a bit disappointing. Tiahh did her best for me and has arranged for future paper invoices and the May refund, thank you Tiahh2

It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the call. Absolutely no problem.

High prices won't answer phones!!
Been trying to cancel contract have phoned there lines are always busy I've been waiting over 30mins on many occasions saying lines are busy high volume of calls(JOKE PHONED AT 9.05 AND THERE SO BUSY)done reback.. they rang me phone rang twice then it cut of!! I just want to cancel contract. .for god sake make it easy!! A TERRIBLE SERVICE DON'T BOTHER!!

Very long Hold deiays trying to contact & complain about incorrect assumptions concerning reason for retention of analogue system.

Trying to get through is a nightmare with it taking so long keep getting told all lines are bizzy

Tiahh was very pleasant and helpful,explained clearly and the process went smoothly.

Your agent was very helpful and answered all my questions succinctly and clearly. I docked a star because it is difficult to get through to your number taking ove four hours

I had the pleasure of speaking to chloe today, she made me feel at ease as I was very stressed, she was really polite and understanding also, by the end of the phone call I was happy and my problem was resolved

Thankyou

Leanness sorted my issues with a polite and friendly manner

I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the high levels of calls. I appreciate this but there has got to be something wrong with the call system. I have only given a 4 star rating overall because of my difficulty in accessing a person to talk to ( 4 working days ). The call back option is not reliable.

The responces from call handlers Ally and Chloe was handled professionally. The information given to me helped to resolve an issue.

Mea was very patient and helpful when I had difficulty changing up grade to digital.date with open reach she said that she would get it changed from 22/05 2026 to 3/06/2026. Thank you Mae

I would like to give the girls 5 stars, they have been very helpful and friendly. However I am rating the experience, this is can only give 4 stars as it took so long to resolve.
I think we are nearly there now, once the whole matter has finished, with waivers and adjustments to billing applied. I will gladly rate again.

Thank you Mae for your professional response to resolving the issue I had,many thanks.

I had a query about a letter received about upgrading my aunt's phone to digital. Tiahh was very helpful, pleasant and I felt she new what she was talking about so gave me confidence.

The matter was sorted quickly ruby was very good, efficient and friendly

They never return calls. My bill should be around £30 a month but they keep charging £70+. I am sorry I ever joined them and am now reporting them to the ombudsman

I have only rated you 1 star to enable me to proceed.
Whilst your young lady Mae was sympathetic and helpful on the phone, I find the customer service of Premier Talk very poor.
I believe you have a duty of care to all your customers, which has not been the case in my Mothers situation.
My mother is an elderly, vunerable but independent lady, but your actions have lessoned that independence and made her more anxious. She has no faith in your new system at all.
In the last two months since your installation of your "more reliable and future-proof digital service" my mother has been without a phone service on two occasions. This is entirely unacceptable.
I feel that you should apologise in writing ( not expexted) and compensate her for the stress and anxiety caused during this period
Regards
Brian Price