Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the fi... Toon meer
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Lees wat reviewers zeggen
Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't... Toon meer
I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the... Toon meer
Bedrijf heeft geantwoord
It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Contactgegevens
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Verenigd Koninkrijk
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Goed
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mya solved the problem with my voice…
Mya solved the problem with my voice mail which she thought she had already solved at a previous attempt and had been unaware that this was not the case many thanks Mya !!! 1o
10 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We're really pleased to hear that Mya was able to resolve the issue with your voicemail. We appreciate your patience while this was looked into, and it’s great to know Mya was able to get it sorted for you in the end. We’ll be sure to pass on your thanks to her !
Monthly Payments
I have already given a review for Ruby regarding the
solving of my problem relating to my payments
However I would now like to repeat that Ruby was very polite and respectful regarding the matter
She took time to solve the problem and sent me an Email
stating what she had done and that my monthly payments would revert to approximately what they were
a couple of months ago
Thanks Ruby for your help and understanding this matter
You are an asset to the team
4 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for taking the time to share your feedback again. We're so pleased to hear that Ruby was polite, respectful, and took the time to fully resolve the issue with your payments. It's great to know she kept you updated and followed up with an email explaining the changes. Your kind words mean a lot, and we’ll be sure to pass on your message to Ruby , she’ll be delighted to hear that you consider her such an asset to the team.
Elderly parent – disconnected phone line issue
My elderly mother-in-law's landline was unexpectedly disconnected 15 days ago for no apparent reason. JAMES handled the case magnificently! He was an absolute pleasure to deal with, gave me regular updates and eventually organised for the landline to be reconnected. My only current issue is with ACCOUNTS as I am waiting to speak to them to discuss why the line was disconnected in the first place. Thank you JAMES for all your hard work!
11 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you so much for sharing your experience! We’re thrilled to hear that James handled everything so well and kept you updated throughout the process. We really appreciate your patience while you’re waiting to speak with Accounts, and we’ll make sure your feedback reaches them too. James will be delighted to hear your kind words!
Satisfied Customer
Whenever I have had cause to contact Premier Talk I have always found the customer service to be excellent. I particularly appreciate being connected to a person to help with whatever issue I have. I spoke with Ally earlier this week & was very grateful for her help & advice.
9 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you so much for your wonderful feedback! 🌟 We’re so glad to hear that our team, especially Ally, was able to help and give you the advice you needed. It’s great to know you always feel supported when contacting Premier Talk !
Friendly and efficient service from…
Friendly and efficient service from Chloe.
11 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We're pleased to hear you received friendly and efficient service from Chloe. We'll be sure to pass your kind comments on to her.
This company doesn’t deserve 1 star
This company doesn’t deserve 1 star, my mum who is in her late 70s, wasn’t told about automatic renewal of contract, and now wants 90 days notice and over £350 to end the contract.
She tried to explain that my brother used the internet who lived with her past away in January, just wasn’t interested.
I would stay well away from this company.
10 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re very sorry to hear about your experience, and please accept our sincere condolences for your loss. We understand this must be an incredibly difficult time for your family.
We always aim to be clear about our contract terms, including renewal and notice periods, but we’re sorry to hear that this wasn’t your mum’s experience. We certainly don’t want anyone to feel unsupported, especially in such sensitive circumstances.
If you’re happy to do so, please ask your mum (or a family member on her behalf) to contact our customer support team directly with the account details so we can review the situation and see what we can do to help.
Thank you for bringing this to our attention.
Thank you May
May was efficient and easy to understand.
She quickly corrected a mistake on my bill and gave me good clear advice.
10 maart 2026
Antwoord van Premier Talk
Thank you for your feedback. We're really pleased to hear that May was efficient and easy to understand. It's great to know she was able to quickly correct the mistake on your bill and provide clear advice. We’ll be sure to pass your kind comments on to her !
Mae was very helpful on the phone,I…
Mae was very helpful on the phone,I would recomend her any time.five stars. B.N.Charman
10 maart 2026
Antwoord van Premier Talk
Thank you for your lovely feedback. We're so pleased to hear that Mae was very helpful when you spoke on the phone. Your recommendation means a lot, and we’ll be sure to pass on your five-star comments to her.
I’ve spoken to Belle a couple of times…
I’ve spoken to Belle a couple of times and on both occasions she was very helpful, polite and I had a positive outcome from her help with the situation/problem. Although my complaint is still ongoing, I am very happy with Belle.
10 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for taking the time to share your feedback. We're really pleased to hear that Belle has been so helpful, polite, and supportive on the occasions you've spoken with her, and that she was able to help you reach a positive outcome. While we understand your complaint is still ongoing, it’s great to know you’ve been happy with the support she’s provided so far. We’ll be sure to pass your kind comments on to Belle !
House Phone
You helped me with my problem, which was solved in a friendly way. It did take me a long time to get through to you before I actually got to speak to an agent.
9 maart 2026
Antwoord van Premier Talk
Thank you so much for your feedback. We’re really pleased to hear that your problem was resolved and that our agent was able to help in a friendly way. We’re sorry that it took a while for you to get through to us, and we truly appreciate your patience. Thanks again for taking the time to share your experience with us.
Digital switchover consultation
Polite and clear and concise and answered questions. No complaints.
9 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your kind feedback! I'm glad you found the service polite, clear, and concise. It’s great to hear that your questions were answered and that you had a positive experience. We really appreciate you taking the time to share your review.
Antwoord van Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Ally was helpful, courteous, and professional while assisting you.
Your comments are greatly appreciated and will be passed on!
Issue not resolved
Easy to get a hold if you, but I’m sorry our issue has not been resolved
Please will someone call me on Monday
4 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your review. We're pleased to hear that you found it easy to get hold of us, but we're sorry that your issue has not yet been resolved. The correct department will be in contact with you as soon as possible to assist further. We appreciate your patience while we look into this.
Absolute joke of a company.
Absolute joke of a company.
My mother-in-law had constant problems with Premier Talk, so late last year she switched to another provider (significantly cheaper and faster speeds) using the normal switching process used across the industry. The new provider notified them and the service transferred without any issue.
Despite this, Premier Talk continue to send her bills while refusing to accept that she has moved, even though they are clearly no longer providing any service.
She has called them dozens of times since. Every time someone promises to resolve it and call her back. They never do.
Completely incompetent customer service and an extremely frustrating experience.
Still not resolved!!
7 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your feedback. We’re sorry to hear about the experience your mother-in-law has had and understand how frustrating this situation must be.
When a service is transferred to another provider through the standard industry switching process, the notification should be received and the account updated accordingly. If billing has continued after the transfer, this is something we would certainly want to investigate and resolve as quickly as possible.
We’re also sorry to hear that the promised callbacks have not been received, as this is not the level of service we aim to provide. Please ask your mother-in-law to contact our support team again or email with the account details so we can review the transfer and billing history and ensure the matter is fully resolved.
I rang Premier Talk as I had a query…
I rang Premier Talk as I had a query showing on my statement. A young lady Mae was really helpful and sorted out the problem immediately. I also asked about switching to fibre and I have to admit I was confused at was going to happen but Mae guided me through the process slowly and patiently. Thanks for all your help Mae.
5 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thank you for your lovely review. We’re delighted to hear that Mae was able to help resolve the query on your statement and guide you through the fibre process. We’ll be sure to pass your kind feedback on to her ,she’ll really appreciate it.
Thank you for choosing Premier Talk!😊
I am still waiting for a new router
I am still waiting for a new router. I cannot use my landline.
5 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
We’re sorry to hear that you are still waiting for your new router and that your landline is currently unusable.
This is certainly not the experience we want for our customers. If you could please contact our support team with your account details, we will be happy to check the status of the router order and ensure this is progressed as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Still having intermittent Internet…
Still having intermittent Internet problem, phone Wed 4 March in morning, on hold for 45 mins, then pressed for call back that never came
4 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thanks for bringing this to our attention. We’re sorry to hear you’re still experiencing intermittent internet issues and that you were kept on hold for such a long time before requesting a call back that unfortunately didn’t come through. That’s certainly not the experience we want for our customers. Please could you contact us directly with your account details so we can investigate the connection issue We’ll do our best to get this resolved for you as quickly as possible.
Never answered phone within an…
Never answered phone within an acceptable time.
23 februari 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thanks for your feedback. We’re sorry to hear that you weren’t able to get through to us within an acceptable time. We understand how frustrating long wait times can be and this isn’t the level of service we aim to provide. Your comments have been noted and will be shared with the relevant team. If you still need assistance, please contact us again and we’ll do our best to help as quickly as possible.
The issue hasn’t been resolved
The issue hasn’t been resolved! We wait 2 hours to speak to anyone and after that get cut off. Engineers have arrived and left without fixing anything and we are are still waiting to hear from you over a month later! This is the only means of communication for our 80 year old dad!!!
4 maart 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thanks for your review. We’re very sorry to hear that this issue still hasn’t been resolved and that you’ve had such difficulty getting through to us. Waiting so long to speak to someone, being cut off, and having engineers attend without the problem being fixed is understandably very frustrating, especially when this service is the main means of communication for your 80-year-old dad.
This is certainly not the experience we want for our customers. Please could you contact us directly with your account details so we can urgently look into the history of the fault and escalate it to the relevant team. We’d really like the opportunity to get this resolved for you as quickly as possible.
Our landline stopped working.
Our landline stopped working so I phoned you. When eventually the call was answered we explained the problem. Maya called us and said that we needed to plug our phone into the green socket on the router. I told her there was no green socket and we obviously needed a new router. After three weeks and endless calls plus a completely unnecessary visit from Open Reach our phone still didn’t work. I could tell you blow by blow of the endless conversations we had with Maya but it would take too long. Eventually she arranged for the new router to be delivered and lo and behold our phone worked. Maya was very pleasant to talk to but the issue could have been resolved much quicker because I knew what the problem was and the solution but she kept telling me to plug my phone into the green socket on the router and I kept telling her that there was no green socket. Getting through on the phone always took ages ‘we are experiencing a higher level of calls than usual’ was always the message. Getting a call back didn’t always work as the line would just go dead when I answered or I was in another room and couldn’t answer before you rang off. I do not carry my phone around like the younger generation. It was a very frustrating experience.
6 februari 2026
Review zonder uitnodiging
Antwoord van Premier Talk
Thanks for your feedback. We’re sorry to hear how frustrating this experience was and that it took so long to resolve what should have been a straightforward issue. While we’re pleased to hear Mya was pleasant to speak with, we understand your concerns that the router replacement should have happened much sooner. Your comments about the long wait times and call-back issues have been noted and will be shared with the relevant teams. We’re glad to hear your phone is now working.
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