Premier Talk Reviews 4.101

Premier talk cut off my landline in November 2025 leading me to switch provider in December. Despite this Premier have continued to bill me as if i did not switch provider and are now saying I owe total of £515

They have not responded to my CISAS case about this matter even after three extensions to the deadline.

Please improve contact and service,Please also respond to my CISAS case urgently

The customer service is also minimal.

I would also add that I am personally not in the least bit surprised that Premiertalk have not responded. This is the sustained experience I have had throughout correspondence with them.

,Please respond to my Cisas case urgently
Thank you

Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.

No real help to any of my problems. No telephone service since going digital and no explanations as to why.

To Chloe and all the team,a big thank you for your assistance and professional help,Michael.

Good customer service from Mae

5nearly 6 weeks ago i got a phonecall to tell me i was going to get new router i am STILL WAITING i have phoned nearly every day on monday 11th i eventually got was told it was in the post today i still dont have it i phoned and todaywas told by leanna that there has been i hold up with it i WILL NOT BE PAYING MT NEXT BILL THE SERVICE HAS BEEN TERRIBLE I WOULD NOT ADVICE ANYONE TO GO TO YOU MY PHONE NUMBER 01202480236

Good service from James over technical issue, just wish there was a few more telephone operators to answer our call quicker.

Mae was every helpful for sorting out my telephone bill

My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.

Tiah (what a lovely name) was very polite and explained my query very well

Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.

The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.

Absolutely disgusting company now trying to charge me for a digital package that I haven't even got!!!! Almost double what I have been paying,no notice of changes which they are meant to give.Have sent numerous emails telling them I don't want to enter into any new contracts with them I want to leave. Even though I have paid a years line rental up front which I have sent them proof of im still expected to pay monthly for it, didn't think they could change contracts without giving customers the option to leave?.

extra £14.99 on bill 3 different reasons for it...monthly line rental I've already paid a year upfront so won't be paying that!!!
Digital service charge im not digital and won't be with them as I won't be put into another contract with this disgusting company!!!
The latest reason was it's for analogue signal absolute load of rubbish they make it up as they go along don't believe a word they say. !!!!

Awful customer service.

One query, 2 different replies.

Tried emailing numerous times but no response.

They increased the monthly charge without prior notice .

They gave some rubbish information that the increase was due to old network cables, it's a load of rubbish.

We are in the process of moving.

Premier talk have now asked for verification, through trust pilot that I'm a genuine customer, if they had responded to my 2 previous emails I wouldn't be writing this review.

There is such a huge change over of staff within the company, I'm not surprised that I'm getting conflicting information.

This does not excuse their appalling customer services.

My sister is the account holder but I'm the 3rd party named on the account due her vulnerability but this makes no difference to this company.

Avoid at all costs.

Helpful approach. Had read my email so didn’t ask me to explain from the start. Promptly offered to investigate a solution. Came back promptly with a proposed course of action

Mae was very pleasant and helpful with my query.

Very poor customer service. Overcharge every month without notification. Renewing tied contract without notification & then expect you to pay charges to come out. Never known a company like it.

Spoke to Mae today who was very helpful explaining the procedure regarding upgrading to digital and what steps would follow. Easy to understand and well spoken.

The person I spoke was very polite and helpful thank you.