Premier Talk Reviews 4.101

The assistance of Mae who as very polite and most helpful in resolving my query It was nice to have someone who understood and sorted out the problem.

Mae was very helpfull and pleasent to deal with.

Ruby was very helpful in sorting out an ongoing issue. I found her to be understanding and friendly

Very helpful trying to resolve the problem we have with our landline phone its still ongoing but its really positive that the staff are proactive in helping me

I had a chat with Chloe on Tuesday 17 March. I had arranged to transfer my mobile phone service, but my provider's PAC code didn't work and they promptly halved the amount of Premiere's deal. Now. Chloe was absolutely professional about it, and understood it was purely business and not anything personal. Any savings made in this day and age are always worth having. However, I also reassured her that I would be keeping my Broadband service when I move, for which she was genuinely grateful. (Who wouldn't want to speak and have a laugh with these wonderful ladies?!)So yes, impeccably professional service as always and the same warmth, humour and enjoyable conversation. Absolutely brilliant.

Mya has been very kind and thoughtful explaining things to me thankyou Nya

I spoke to the lovely Ruby today,She was extremely helpful

Was sorted straight away with everything done I asked for. Mae was very good thanks.

Very helpful hopefully problem solved. Thanks

keep getting telephone calls saying I haven't paid my bill I have already discussed with a member of staff who was very helpful about direct debit and when my next one will be paid don't know if the people calling are genuine premier talk staff or not please be aware incase of scam

Lady on phone very helpful and polite and sorted the problem out for me thankyou

I’m glad to get rid of them even though I had to pay early termination charges Direct debit everywhere, never the price they’re supposed to be caused me stress and anxiety. I’m pretty sure somewhere down the line, they have overcharged me do not trust them scammers even tried to overcharge me on my early termination charges 😢 also they, like taking lumps of money at once

Rubbish 50 mins on hold 35 mins on hold last october you took 2 payments and you had the cheek to tell me you would refund £4 per month the amount was 59 99. Every month its more shall i go on ?? 16th march was the date

Chloe had a really good telephone manner, she was efficient handling my enquiry and very professional a credit to the company.

After renewing my 94 year old mothers contract with premier talk in december 2025 she has been charged double for each service. after repeated conversations and a promise from a lovely young lady this is still happening. in january they told me they would refund her over the next year, the same thing happened and again a refund monthly over the next year . she cannot afford £94 a month or £139 this month and not get a full refund due to there mistakes.

Very poor, no response within 4 days of losing the landline connection from a 83 year old single lady with no other means of connection to friends and family.

On 30th October 2025 you took, without prior notice, £59.99p from my account. I was later advised that this was a fee for "digitalisation" On 17th February 2026 my landline and broadband service was shut down, in order to be "digitalised". I requested that someone attended on site n order to connect up my equipment, as I'm almost 80, and have severe arthritis. I was denied that service and employed my computer technician to set it up the next day. 18th February. TODAY, 14th MARCH my service is still faulty. All I get are platitudes, and the word "escalation", which is clearly not happening. I have spoken to several people, with no satisfaction so far. This is appalling service, and it's costing me money, so far, I have spent more than a week's pension income in order to have a mobile phone, the computer tech, and the original sum of £59.99, which I still have no idea what it was for, I have not received a new router, and I did not ask for any of this. Action and compensation for my expenses and stress needed. This is unacceptable, particularly as you have breached your disabled/vulnerability policy. No more platitudes, I might be old, but no way am I stupid !!

Chloe is very polite and friendly, and happy to help .

Ruby was excellent. A quick and efficient response. Thank you

I could hear Mae clearly