Saks Reviews 47

I wanted to treat myself to a nice haircut/salon experience after not having been to a salon in a little while. I cut my own hair during Covid and beyond (thanks to Brad Mondo and his online tutorials). My DIY haircuts were better than what I got at this salon, but let's start at the beginning. Decided to try a new salon and great Google reviews lead me to Saks in Chester. I booked my appointment online and pre-paid the full amount (60 GBP for a cut & finish - no colour, no fancy stuff). I thought this was already quite steep pricing, but again - treating myself and all... Booked it with the salon director and hence was hoping for a nice experience and great haircut. When I arrived at the salon and was asked about what I wanted (just the ends off and some minor layers for shape - I've got quite long hair), I was told that due to my hair volume there would be an additional amount to pay, as they only allocate 45 mins for each appointment, and mine would likely run over, because the cutting would take longer. I thought it a bit strange, that this was just dropped on me, whilst I was already sat in the chair. It's not like I could have then said, "no, that's way too expensive for me now (already thinking 60 Pounds was steep just for a cut)", as I would not have gotten my deposit (30 GBP) back at this point. I'm a student btw, so it's not like I'm loaded. Also, it's not really my fault for having more hair than the average person and the pricing on the website didn't specify this as an issue. I know from other salons that they have different prices depending on hair length, and I'd be happy to pay a wee bit more for having long hair, but that's not part of their pricing strategy - as outlined online or in the booking system. Also not my problem, that only 45mins are allocated for the appointment. I felt ambushed by the additional cost, but reluctantly agreed (what else can you do?!). I wasn't offered a drink until the blow drying started, wasn't asked whether the temperature of the water for washing my hair was okay, etc. The stylist got distracted by her kids coming into the salon (teacher's strike and all). It only took the stylist about 10-15 minutes to actually cut the hair and then a trainee took over to blow dry and straighten/style my hair. So you pay almost double for the salon director vs. a graduate doing your hair, but it's only the 10-15 mins cutting time you're actually paying that for. I don't mind someone more junior to do the finish, as they usually take their time, do a good job and obviously need to learn/train as well. I had to pay an additional 15 GBP, so didn't leave a tip, because quite honestly, I've never paid 75 for a haircut. Just. A. Cut. What even.. Also, the cut isn't the best and not exactly rocket science. It's very simple layers. My mum can do them better and she's a kindergarten teacher. I mean... The price-performance ratio (aka. value for money) is just plain ridiculous. I've been to plenty of salons where the cut is better, I paid literally half the amount, and the overall service is so much better.

SAKS sent me an email confirming that the refund was issued but the money was never credited to my bank account. This has happened 4 times in the past 12 months.

I am a regular customer at Saks in Chester-le-Street and have been for a number of years now. The staff are incredibly professional, polite and kind! If I have ever needed advice for my hair or any kind of help the staff are always very honest and informative. I do think Saks is quite expensive but I know the staff have regular training to keep up to date with the knowledge and very technical way of hairstyling so I am happy to pay for there services and can honestly say I would not go elsewhere because I believe I have the best hairdresser ever!

I never usually leave reviews but I just had to leave a review for this salon as it was a disgrace. The colourist clearly didn’t care what I wanted and didn’t really seem to want to be there. All she did was put bleach stripes all over my head and the blow dry and cut afterwards were nothing short of awful. I can only assume good reviews of this place are fake because it’s the worst place I’ve ever been to and my hair looked really awful. Take some pride and interest in what you do or don’t do it!

Having been very cautious of having my hair cut due to previous disasters I decided to give Saks a go.
BIG MISTAKE! My hair is a state & layers are cut so badly the whole experience was awful. I have a huge chunk missing out of the center of my hair & a longer layer at the front. I have been so upset as my hair is such a massive part of my appearance and I always get complimented on it. I now feel very self conscious, have had trouble sleeping due to anxiety. There is nothing I can do to rectify this cut besides going shorter which i do not want to do as my hair has always been very long. The stylist I saw was Laura. I can no longer wear my hair straight either as I'm so worried people will notice how uneven the cut is and I have to constantly curl to hide this awful style. Planning to leave my hair for 6 months & go to someone that is actually qualified and knows what there doing. Have taken pictures to show them the result or lack of of it.

I visited the Exeter Salon for the first time yesterday and WOW what an amazing experience all round! I really felt I was in expert hands with Adam colouring my hair - he took lots of time to to talk to me about the different shades of blonde and agreed a good plan going forward. Then had a fantastic head massage with Ryan, and a fabulous blow-dry with the lovely Lisa, who also introduced me to the most gorgeous smelling sea salt hair product!! My hair has never looked so good and I skipped out of there feeling very relaxed and very glamorous!! Lovely friendly atmosphere with talented professnional people who clearly have a passion for hair and great customer service!! Keep up the good work guys and see you in October!!