I emailed Angie about a question I had about a repeating charge I was receiving. She got back to me within a day and explained it was a membership charge, which I had forgotten I signed up for. She ga... Toon meer
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I ordered and received five terrific shirts from Shopfreespirited and love them! However, I did not realize I was signing up for a monthly subscription service at the time of purchase. When I saw the... Toon meer
This year I've made several purchases of magnificent tie-dyed shirts - tees, long sleeve t-shirts, and a button down long sleeve shirt. Along the way I made a Mr Magoo-like error: signing up for a sub... Toon meer
I ordered a shirt in January. Did not realize until May that I had purchased a membership. Contacted the company via email and the next day had a message from Abby that my membership was cancelled a... Toon meer
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Beautiful well made tshirts
Beautiful well made tshirts. Fit to size.
Long sleeve tie dye shirts
Too warm to wear long sleeves now, but my shirts feel good and look good. I would have liked the pink heart shirt be a little more deeper pink, but that's just a personal preference.
What a great buy!!
Bought 3 for my wife and 2 for me and we couldn't be happier!! Quality is great!
Awesome website
Ordering on the website, with ease. Products easy to see and review. Products arrived quick which was nice. Tees so vibrate and material good quality as described which is nice. I will order again and tell others of your website . Way to go Free Spirit!
Valerie answered my question quicker…
Valerie answered my question quicker than I expected and was very personable. Most places these days lack that personal touch. Excellent customer service.
Excellent Customer Support
Valerie is an excellent customer service representative! Not only giving options to handle the issues, she has a caring attitude and shows respect for the customer. This is the best combination for quality service. Thank you!
Happy handling by Free Spirited Customer Service
This year I've made several purchases of magnificent tie-dyed shirts - tees, long sleeve t-shirts, and a button down long sleeve shirt. Along the way I made a Mr Magoo-like error: signing up for a subscription option that includes their products, news about new designs and the like. I discovered my mistake looking on May at my April expenses. I feared I'd be lost on customer support mountain, requiring multiple emails or worse. Long story short - a gent named Marc, repping Free Spirit Customer Support, solved my problem within hours of hitting send. No bureaucracy. No delay. No long wait to unwind my subscription or to remove the charge on my card. Still happy with my clothes. All good l.
When it was found out one of my items…
When it was found out one of my items wasn't available, I was contacted quickly and am alternative was figured out with very little difficulties. I really appreciate the speed and professionalism and I will definitely be sending more business your way. Thank you so much!
Terrific product
Terrific product - quality cotton tees that don't shrink when you wash them. Very reasonable pricing and prompt delivery. So pleased to have a found a family owned business that operates in the U.S. Customer service has been terrific with prompt response and personal attention. Very pleased with this company.
great customer service
when the shirt I ordered ran out of stock -- they did a GREAT job communicating and providing options. Refund or wait.. and even threw in a bonus for the added wait time
Every issue was responded to very…
Every issue was responded to very quickly and resolved.
Getting a response so quickly!!!
The customer service is excellent
The customer service is excellent! Quality of the t-shirts are also excellent.
Damaged Shirt & Monthly Enrollment Scam
I got my shirts and one was ripped. To add further insult, I was automatically enrolled into some bogus monthly program at $25 per month. I didn't realize this until my card was charged. I wouldn't have agreed to this. I just wanted a cute tie-dyed shirt, NOT a monthly enrollment. I was going to let the one damaged shirt go since it wasn't that expensive but the monthly fee scam is not ok. I dug through my email and found the information amongst a bunch of other emails from them, tried to use the info to cancel this involuntary membership and the login information they provided did not work.
Customer Service Excellence
When I I contacted customer service, expectations were low based on other online customer support from other retailers. Valerie answered my email promptly, with friendly efficiency. Options in resolution were offered & explained and my situation was concluded in the best possible way.
Quick response from customer service!
I reached out to customer service and had a response within just a few minutes. They politely addressed my question and got me taken care of. Thank you!
Something went very wrong with my…
Something went very wrong with my original order. Be that as it may, the effort to fix the trouble was quick on the business' part and that's to be applauded.
Thanks for your help!
Impressed with this high quality product!Was so impressed with the quality of…
Was so impressed with the quality of all three shirts that I ordered. They all fit true to size and were made of high quality fabric with bright vivid colors. I have washed and dried them all and no shrinkage. Very reasonably priced and appreciated the free shipping. Highly recommend this product!
Color is amazing
Color is amazing! Deep and rich and beautiful. Fit seems a bit boxy but fits well enough for a cover up or pajamas
Great Customer Service
I had an issue with shipping and my concern was responded to quickly and taken care of. Great customer service.
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