All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Toon meer
Bedrijf heeft geantwoord
Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Toon meer
Bedrijf heeft geantwoord
Sarah was able to resolve my problems with the car parks and was ahead and helped me to find another one. This is wonderful customer service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Spacer.com.au
Geschreven door het bedrijf
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contactgegevens
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australië
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,4
Uitstekend
606 reviews
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Good
Good, customer service over call needs improvement as no one picks up . They do call back later or next day
4 juni 2026
Antwoord van Spacer.com.au
Thank you so much for your feedback! We’re delighted to hear that everything is working well and that you found our customer service team helpful. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
All good.
All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if it took a few days between emails back and forth. No matter. We weren’t in a hurry for those answers anyhow. I would recommend this site to anyone wishing to rent out there space.
29 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re thrilled to hear that you received excellent service and that Sarah was very helpful with your inquiries. Your feedback means a lot to us, and we’ll be sure to share this with Sarah and the team.
Excellent service and Sarah was very…
Excellent service and Sarah was very helpful with enquirers. Tks
1 juni 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re thrilled to hear that you received excellent service and that Sarah was very helpful with your inquiries. Your feedback means a lot to us, and we’ll be sure to share this with Sarah and the team.
Sarah was able to resolve my problems…
Sarah was able to resolve my problems with the car parks and was ahead and helped me to find another one. This is wonderful customer service.
6 juni 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re delighted to hear that Sarah was able to resolve your car park issues promptly and even assist you in finding another option. We truly appreciate your recognition of her wonderful customer service, and we’ll make sure to share your feedback with her.
Very professional… explained everything…
Very professional… explained everything clearly
On time
29 mei 2026
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re delighted to hear that you found the service professional, clear, and punctual. Your feedback means a lot to us, and we’ll continue striving to provide the same level of service every time.
Antwoord van Spacer.com.au
Thank you for your feedback! We’re glad to hear you found the platform user-friendly, even on your first use. Your experience means a lot to us, and we’ll continue working to keep things simple and easy for all our users.
Advertising carpark spaces that are not…
Advertising carpark spaces that are not available. Find out after they take the $$$$.
1 juni 2026
Antwoord van Spacer.com.au
Thank you for sharing your feedback. I’m very sorry for the inconvenience you experienced with the unavailable car park space. Please be assured that this issue has already been resolved and a full refund has been processed for your booking.
We appreciate you bringing this to our attention, and your feedback helps us improve our service to prevent similar situations in the future.
The communication is great
The communication is great. Clarisse is prompt in her replies to queries and was able to problem solve when I had to change bookings.
31 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for sharing your experience with us. We’re delighted to hear that you found our communication great and that Clarisse was prompt, professional, and effective in resolving your booking changes.
We’ll make sure to recognize Clarisse for her excellent support. Your feedback means a lot to us, and we truly appreciate you taking the time to highlight her efforts.
Ultimo
Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps to get the fob for the garage.
24 mei 2026
Antwoord van Spacer.com.au
Thank you for sharing your experience with Parkhound. We’re delighted to hear that finding the exact area was convenient for you and that our website made the process smooth with timely reminders and notifications.
We’re glad the steps to secure your garage fob were clear and efficient, and we truly appreciate your positive feedback. It’s great to know our platform helped make your parking experience stress‑free.
Sarah at customer service is very helpful
Sarah at customer service is very helpful, fast response
25 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for sharing your feedback with us. We’re delighted to hear that Sarah from our Customer Success Team was very helpful and provided fast responses. It’s wonderful to know her professionalism and efficiency made your experience positive.
We’ll be sure to recognize Sarah for her excellent support, and we truly appreciate you taking the time to highlight her efforts.
Can’t beat customer service. To be honest the online experience was…
To be honest the online experience was leaving a lot to be desired until I contacted the support and was helped by Sarah. Not only did she try to understand my predicament but gave me information to help and most importantly followed up with calls to make sure it was all sorted and I was satisfied with the outcome
27 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for sharing your experience with us. We’re delighted to hear that Sarah was able to turn things around for you by listening carefully, providing clear information, and following up to ensure everything was resolved to your satisfaction.
Your feedback means a lot, and we’ll make sure Sarah is recognized for her outstanding support. Delivering reliable service and genuine care is what we strive for, and it’s wonderful to know Sarah delivered exactly that.
Sarah was very helpful
Sarah was very helpful
Email response was always very timely
Highly recommend their services
26 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re thrilled to hear that Sarah was very helpful and that her timely email responses made such a positive impact. Your recommendation means a great deal to us, and we’ll be sure to recognize Sarah for her excellent support.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to provide you with reliable and friendly service.
Representative Sarah provided very helpful guidance
Representative Sarah provided very helpful assistance to qualify and advise promptly on available Spacer listings and was friendly and professional in her dealings.
26 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for your wonderful feedback. We’re delighted to hear that Sarah provided such helpful guidance and promptly assisted you with available Spacer listings. It’s great to know her friendly and professional approach made your experience smoother and more positive.
We’ll be sure to recognize Sarah for her excellent support, and we truly appreciate you taking the time to share your experience. Providing clear guidance and reliable service is what we strive for, and it’s encouraging to know Sarah delivered exactly that.
Helpful staff
Good company - Sarah Spacer was super super helpful.
27 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you so much for your kind words. We’re thrilled to hear that you found our staff helpful and that Sarah at Spacer provided you with such outstanding support. Your feedback means a lot to us, and we’ll be sure to recognize Sarah for her excellent service.
We truly appreciate you taking the time to share your experience, and we look forward to continuing to provide you with reliable and friendly assistance whenever you need us.
Booking issue
Sarah at Spacer was very helpful and resolved the issue, namely that the owner of the space I wished to rent failed to provide access to the space, so I had to cancel the booking which Sarah attended to politely and efficiently and refunded my payment.
26 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for sharing your experience with Sarah. We’re delighted to hear that she was able to assist you promptly and professionally when the space owner failed to provide access. We understand how frustrating that situation must have been, and we’re glad Sarah handled the cancellation and refund efficiently while keeping communication polite and clear.
Your feedback means a lot to us, and we’ll make sure Sarah is recognized for her excellent support. Providing reliable service and ensuring smooth resolution of issues is our priority, and it’s wonderful to know Sarah delivered exactly that.
Sarah was absolutely amazing in…
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelled my booking hours before arrival. Thank you Sarah :)
26 mei 2026
Antwoord van Spacer.com.au
Thank you so much for sharing your experience with Sarah. We’re delighted to hear that her communication skills, responsiveness, and pleasant manner made such a positive impact during a stressful situation. Your feedback means a lot to us, and we’ll be sure to recognize Sarah for her outstanding support.
We’re glad she was able to assist you quickly and effectively, and we appreciate you taking the time to highlight her efforts. Providing reliable service and genuine care is what we strive for, and it’s wonderful to know Sarah delivered exactly that.
Thank you again for your kind words and for choosing Parkhound. We look forward to continuing to support you with excellent service.
Excellent customer service and support
As a renter, I used Spacer to park my car from 2018 until now (May 2026). I never experienced any issues during this time until my Host texted me and asked me to vacate their car space on two separate occasions without taking into consideration the 30 cancellation notice period - at which point, Clarisse at Spacer came to my rescue! When I expressed concern about my car remaining in a space when the Host clearly wanted me out, Clarisse was fantastic to deal with and also assisted me with receiving my bond for the remote control after I returned it to the Host on the day I vacated and received a delay from them to confirm that I had done this. I have since found another car space advertised through Parkhound and look forward to continuing my loyalty through their sister company going forward!
18 mei 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for sharing your experience with us! We’re delighted to hear that you’ve found Spacer reliable and convenient over the years, and we’re especially glad Clarisse was able to support you during a challenging situation with your host. It’s wonderful to know her assistance made the process smoother, including helping with your bond refund. We truly appreciate your loyalty and are pleased you’ve found another space through Parkhound, our sister company. We look forward to continuing to support you with your parking needs.
I have used Spacer many times and it’s great
I have used Spacer many times and have found it to be easy and convenient. I know that if there are any issues that I can email the Spacer team. Clarisse at Spacer was so polite and helpful in sorting out my booking issues.
27 april 2026
Review zonder uitnodiging
Antwoord van Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that you’ve found Spacer easy and convenient to use many times. We’re also thrilled that Clarisse was able to assist you politely and helpfully with your booking issues. Your kind words mean a lot to us, and we look forward to continuing to support you with your future bookings.
Place was double booked so it was on me…
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam.
Edit: Can confirm they processed their refund. Not a scam, just very poor customer support availability. Hopefully they do something to fix it.
21 mei 2026
Antwoord van Spacer.com.au
Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience caused by the double booking and the difficulty you experienced in contacting support. Please be assured that this issue has already been resolved — your booking was cancelled and a full refund has been processed.
Spacer is committed to providing reliable service, and we regret that this situation made you feel uncertain. We value your trust and hope to restore your confidence by ensuring smoother support moving forward.
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