Your website made it easy to order supplies and your staff reached out when a tax exempt document was needed. Thomas Sabin was most helpful! He took the time to double check that the tax exempt doc... Toon meer
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Lees wat reviewers zeggen
Ordering was easy, received 2 emails right after order for review and deals. Reason for 4 stars is that 10 minutes later still no confirmation of order or receipt for payment and there was no option t... Toon meer
Unable to track my order. Would have been nice and comforting to be able to see where such an expensive piece of equipment was in the process of receiving it.
It was so helpful to get the reminder to check our AED and its supplies. So important that we have an AED is up to date, working order, while hoping we never need it!
Bedrijfsgegevens
Geschreven door het bedrijf
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Geschreven door het bedrijf
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contactgegevens
5000 Tuttle Crossing Boulevard, 43016, Dublin, Verenigde Staten
- 800-544-0004
- marketing@aed.com
- www.aed.com
3,8
Goed
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Still awaiting update on our backorder…
Still awaiting update on our backorder item.
11 september 2025
Antwoord van AED.com
Hi Melanie! Thank you for sharing this with us. I’m really sorry you’re still waiting on an update regarding your backordered item — that’s definitely not the experience we want for you.
Our team would be more than happy to look into the status and give you the most up-to-date information. Please feel free to reach out to our Customer Care team at help@aed.com, and we’ll make sure you’re taken care of right away.
Thank you again for your patience — we truly appreciate it.
After a couple issues on my end- the…
After a couple issues on my end- the battery showed up fast. Thanks
31 oktober 2025
Antwoord van AED.com
Hi Fiona! Happy to hear it was quick and easy for you! We appreciate your review.
Simple and easy process when ordering
14 november 2025
Antwoord van AED.com
Hi Dan! Awesome! We’re glad we could make things simple for you.
Purchased an AED for our Youth…
Purchased an AED for our Youth Agriculture program here in Florida. Got billed right away for the order placed. The pediatric AED pads arrived and no AED machine. So i called to find out the status of the AED machine, and they stated that the AED machine doesn't get shipped out until they receive an AED from someone that turns one in, or traded in and it can be recertified. No where on any of their websites does it say we will not ship an AED product we billed you for until we receive one which could take up to 6 months (per their words, when i did finally speak with them). Company is selling goods and billing Credit Card / Bank Accounts and not being honest about their products. I have now called 3 times to resolve and ask for a return label for part of the order that i did receive. They keep stating we have to send this to our returns department, well it don't take 10 days and 3 phone calls later and they are still not doing anything about it. This company is the biggest Scam i have ever dealt with in my entire career. This address of the company list multiple companies which all have the same website and products with different names on the websites. If you google their address it will show all the companies and websites. They all have the same products and no where does it state you must wait for a product to be turned in first.
4 november 2025
Review zonder uitnodiging
Antwoord van AED.com
Hi there! We’re very sorry for the experience you’ve had — your frustration is completely understandable. You should never feel unsure about the status of an AED purchase, and we apologize for the lack of clear communication regarding the recertification process for refurbished units. We also regret the delay in getting your return label and the repeated follow-up calls you’ve had to make. That’s not the level of service we strive to provide.
Please reach out to our customer care team at help@aed.com
so we can personally review your order, ensure the return is processed promptly, and issue any necessary refunds. Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Antwoord van AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
An AED needed for a small remote community.
I’ve been researching for months. We live in a fairly remote and rugged area of the thousand islands 4-5 months out of the year. Our neighbor had a heart attack in the middle of the night and we have a small clinic/hospital but it is 25 minutes by boat. Having this added level of aid would have helped him.
The refurb unit will do just fine for the 4-5 months out of the year we may need it
13 november 2025
Antwoord van AED.com
Hi Christy! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
I am glad I found your website
I am glad I found your website! It was so easy to purchase from and I was kept advised of the shipping and when it would be here. Thank you!
30 oktober 2025
Antwoord van AED.com
Hi Debbie! We strive to keep things quick and seamless—glad we hit the mark for you!
EXCELLENT SERVICE!
12 november 2025
Antwoord van AED.com
Hi Tammy! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Excellent Customer Service
I ordered the wrong battery for our church's AED, but Anna was very patient and knowledgeable about what I needed and how to return it for the correct battery. She also provided information to submit our tax exempt information, which I had not been able to do online for my original order.
Customer service is not always the best experience, but this one was great. Thanks!!
29 oktober 2025
Antwoord van AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Antwoord van AED.com
Hi Gerry! That’s exactly what we aim for! Thanks for sharing your experience.
Easy to find what I needed
11 november 2025
Antwoord van AED.com
Hi David! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
Antwoord van AED.com
Hi Sylvan! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Great job presenting!!!
23 oktober 2025
Antwoord van AED.com
Hi Cherrie! We work hard to offer a variety of great products. Thanks for your support!
Antwoord van AED.com
Hi there! We strive to price our products competitively so we can be your go-to source for all your emergency preparedness needs. We appreciate your support and look forward to serving you again in the future. Have a great day!
Shipment was quick and efficient
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
23 oktober 2025
Antwoord van AED.com
Hi Jeanette! Thank you for your feedback! We’re glad to hear your shipment arrived quickly and efficiently. We apologize for the lack of communication regarding the backordered item — we know how important it is to stay informed about your order status. If you ever need an update on a backordered product, please don’t hesitate to reach out to our customer care team at help@aed.com. We’ll be happy to provide the latest information and assist however we can.
Easy to navigate and find what I wanted
Easy to navigate website; I just searched for the name of my item and the purchasing process was easy, like buying online should be.
3 november 2025
Antwoord van AED.com
Hi there! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
First order was told in stock
First order was told in stock, and it was backordered until April 2026
Next order - Ordered last week. In stock - still not shipped. Pretty horrendous place to deal with.
21 oktober 2025
Antwoord van AED.com
Hi Paul! We’re very sorry for the frustration you’ve experienced with your orders. You should have received clear and accurate information about product availability and shipping timelines — we understand how disappointing it is to be told an item is in stock only to face unexpected delays. We’re currently reviewing our inventory and communication processes to prevent this from happening again. Please reach out to our customer service team at help@aed.com so we can look into your specific order and make sure it’s resolved as quickly as possible. We truly appreciate your patience and the opportunity to make things right.
Piece of mind
Our company produces structural steel and having the AED on site is a great piece of mind.
4 november 2025
Antwoord van AED.com
Hi Paul! Thanks for the positive review! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
It so very easy to find what I needed
3 november 2025
Antwoord van AED.com
Hi Matthew! Thank you for your positive feedback! We're delighted to hear that you were able to find exactly what you needed! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
Excellent Customer Service
It was time to update Adult pads for the AED, plus I had questions regarding the AED itself. The person I spoke with was very personable, helped me with the pads, answered my questions and even made suggestions for future use. Customer service was top notch.
20 oktober 2025
Antwoord van AED.com
Hi Gail! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
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