Carnival Cruise Line Reviews 455

I booked a cruise 3 months ago. I booked 3 rooms and paid the deposit for 2 adults and 5 children. Leaving from Miami on 12/22/23. A month later I received an email that I needed to make the final payment. I paid and went about. Last week I went online to add drink packages and check in only to discover they canceled one of our rooms. I called immediately only to be told there was nothing they can do. That my payment went through for the 2 rooms but not the 3rd. I never received a call nor an email. Now I’m told the ship is completely sold out but I could pay $300 to be put on a waitlist. I asked what happens if nothing opens up and again told there is nothing they can do. I said then can we at least get a refund for the other 2 rooms so that we can all be together for Christmas and use that money for something different or maybe another cruise during a different time? Nope . Sorry your out $5000!!! Not including my flights from NC to Florida. I have called everyday. One sales lady suggested I leave my kids with family and me and my husband go alone. Are you kidding me!!!???? That’s your solution?? Leave my kids at Christmas??? There has to be rooms that Carnival puts aside for mess ups and emergencies. I have called everyday now for a week and nothing. I have pleaded for some type of management to reach out. Nothing. If it wasn’t Christmas I would say ok but the fact that our options are forfeit $5000+ or breakup our family over Christmas is so upsetting. We came to the conclusion today that if 2 people have to stay behind my husband and one of my sons offered to stay back so I called Carnival to change the name of the reservation for my son staying behind ….. I was told in order to do that I would have to pay $638!!!!!!
Wow! Ok Carnival!! Home of the family boat????
I get this is a business but $638 to change a name on a reservation. How sad!! Shame on you! Shame on your company!! It truly is disgusting. This will be my 10th cruise with carnival buT never again.

Cruise line lost my luggage between port and ship. It was a 4 day Caribbean Cruise and the front desk took zero responsibility for my satisfaction. I am reasonable and understand accidents happen, however the lack of empathy and responsibility was mind blowing. Thousands of people on the ship and with a clothing store on ship they offered nothing until day 3 of 4 in the way of credit to get clothing.

We took the Carnival Sunshine and went to the comedy club. My girlfriend has a disability from a car accident so we sometimes sit in ADA seats when she needs to. We tried to sit in the ADA seats in the club and the manager Porsha came up to us and told us we couldn’t sit there. She can it’s designated for disabilities like hers. We try to explain that but she doesn’t want to listen she just makes a scene in front of the entire crowd which made us very embarrassed like her disability isn’t enough for us to sit down. After being called out in the packed comedy club and made to look like bad guys. She cried and didn’t want to go back after all that because we were so put on the spot and disrespected by the management. We brought it up to management and the director was rude and abrasive and had absolutely no empathy for how she felt through this whole situation. The ADA discrimination we faced is appalling and we wont be back.

I had to contact customer service because my wife passed Oct 25th and we had 11 future cruises booked. A lot of them were in my wifes name. Because a lot of them were casino offers my customer service rep Jarvis had to compare offers and move things around with the assistance of the casino people. He and they did a fantastic job and kept my rebooking charges to a minimum. Several of the cruises some of my children are going to accompany me. Others we left the 2nd passenger to be assigned. Since the passing of my wife I've had to deal with several large corporations and I have not received anything close to the service I received with Jarvis and the rest of the team. Thank you again for making a sad experience a little better. Bob Larson

This was our 9th cruise with Carnival. It was to be a family Christmas cruise of 12. Right at the beginning they switched the newer ship we were booked on to an older ship and our rooms that were side by side rooms with verandas were all moved around. We got insurance on everyone if anything would go wrong. Three could not make it due to flights being cancelled due to bad weather. The rest of us due to cancelled flights from Iowa had to drive in 3 rental cars to Texas to meet our adjoining flight there to go to Miami where the cruise took off from. They lost all our luggage. One did not get his back for a whole month. Two did not get their luggage back till we were in Miami to get on the plane to go back home. The others got theirs back on day 4 of the cruise. So we had to buy supplies and clothes. This was the worst cruise we have been on. Service was way down. For instance they used to go around asking if u would like to order a drink. We would have to stand in a long line to get a drink. Our dinner table waiters had to wait on other tables so just to give our orders or get our food were often late. No personal service like other cruises.
Trying to get any money back was unbelievable. We had to book American airlines through Carnival and got nowhere in getting money back. Carnival gave the most flimsy excuses not to give money back. The small amount we got back was mainly cause of luggage and we had to buy clothes and supplies anyway. It was mentioned they might give a discount on our next cruise but never heard about that again. Besides I will never go on another Carnival cruise again!!

I booked a cruise for the wrong time, when I realized it was the wrong time I rebooked for the right time and called. I was told it was not refundable, which upset me as it was the same week for both bookings.
I've sailed with Carnival for more then 10 cruises, you'd think I have some grace.

Cruise was great until we disembarked in Brisbane and realised yesterday that we have been charged twice for our onboard expenses. We rang our bank who said to contact Carnival. We contacted Carnival who Initially said contact your bank and then gave us an email address to send our complaint to. We are not rich and are still waiting for a satisfactory conclusion to this which Carnival said could take up to 45 days.

Horrible experience. My husband and I took ourselves and our two children on our very first cruise . the day we get on the ship and are settling in, I noticed the carpet was soaked. Immediately called customer service . They sent someone to extract it and they put a fan on it (where they unplugged my fridge and we had to listen to the industrial fan all night). Next morning , unplug the fan , go out and about come back, floor soaked again. Repeat same thing from first complaint . Called three times in one day complaining - they do nothing to fix the issue just keep band aiding it instead of figuring out the source . THREE out of four days we had soaked carpet we couldn’t even walk on. Water, soda and beer we couldn’t drink bc they kept unplugging our fridge . They offer the day before departure to move our room. Insane . We paid a lot of money for a room with soaking wet floors and not being able to utilize our fridge & sleepless nights bc of a loud fan. I’ve emailed customer service twice with no response . NEVER AGAIN WILL I CRUISE CARNIVAL

From the beggining, where do I start?!!   I called for a quote for the Horizon cruise on May 13th, 2023.  When I called, her first question to me was what state am I in (keep that in mind).  I went over all the details that was needed to book and asked for the full price of everything included (fees, taxes etc with insurance to help me determine whether on not I wanted to book this or keep the vacation I had already scheduled just 3 weeks prior).  She told me for the room I picked, the price was 3118.40 for everything, including port fees, insurance and gratuity and so with at info, I booked.  I then repeated myself with the rep to double checked that the price was for everything including port fees/taxes, gratuity and insurance.  She said yes so then she booked me and took my credit card info and it went threw.  THEN, AFTERWARDS.. she said "oops, you can't get insurance in NYS".  That was pretty upsetting for the simple fact that my husband has a nasty case of lyme and it can flare up at anytime.  So I later found out that instead of taking it off and reimbursing me for it, I was rebooked under the same account/reservation for the same amount but my gratuity and insurance were no longer included.  That is a problem!  I tried addressing it before departure but then ended up having to pay gratuity again.  The supervisor I talked to said they would address it with the rep that I spoke and booked with but won't do anything for me....seriously?!?!?!  Thats a real problem!!!

*The next big problem:  I ordered your wifi service along with my own service carrier (ATT) for on and off the ship for international calling (ATT said they sometimes have bad service on the boat due to lack of towers in international waters so thats why I added your wifi too).  I paid over 400 for all that.  I had a 10 year old at home staying with my very elderly parents (one of which has dementia) so it was imperative that I was able to reach her and she was able to reach me!!!!!!!  So......when I boarded that ship, I went right to guest services.  After waiting in that long line, they stated that I did not purchase the wifi package before boarding...😠😤😠😤.  I gave her the name, date and time of the person I talked to through Carnival that I ordered it with (Osmarah on 5/4 @ 720pm  ).  They needed to "investigate" she said and I was unable to reach our daughter until late that night.  Unacceptable!!!!!!  My daughter was so scared we would drown like the titanic and I was so worried everything was ok with her and my again, very elderly parents but we were unable to use a package I had purchased in advance, why?????🤨😠.  Separate from that, my neice ordered your drink package in advance too but they fought with her on that as well stating she didn't purchase it prior and she did!!!  Whats wrong with everyone there?????

*Next, I checked into our stateroom around 1pm.  I was still very upset I couldn't reach my daughter at that time and tried readdressing it with guest services over the phone but we were on hold 15-20 minutes and it would just hang up on us everytume we tried.  We kept trying and it would still hang up on us after the same length of time.  This continued for quite some time..  As I continued to try getting ahold of your GS department, I put the phone on speaker so I could at least do my usual wipedown.  (I always give everything a quick lysol wipedown wherever we go..hotel or anywhere...its the nurse in me).  So I started wiping the doorknobs etc.  Then I went in the bathroom...I first wiped the sink counter.  There was pubic hair and mustache trimmings on it...gross (you didn't see it up against the blue counter but saw it clearly on my lysol wipes.  At this point, I was beyond disgusted.  I was then ready to move on to the toilet.  I lifted the lid and was appalled.  There was a drop of blood, poop on the backside of the lid and hair all on the toilet rim.  I was so unbelievably angry at this time.  I just started to wipe and just then the attendant knocked on the door to introduce himself.  At this point, I had already wiped the blood but not the poo or hair yet.  He witnessed it.  I was pretty disgusted and at this point, regretting my decision to book this trip! When I finally reached guest services about what all transpired up to this point, I got a "sorry".  "Did they reclean your bathroom," is all they asked.  Im sorry, that doesn't cut it.  Seriously, were the sheets ever even changed???  Oh, I have more about the room at the end of this loooong story with pictures to prove it!  Hang on to your seats, there's more..

Won't let me write much more in this review. We had a serious medical issue at night and they were unavailable after hours with no functioning phone in our stateroom for 10 days..yes, they were aware. How incredibly dangerous. Id explain more but I'm running out of room😢

On departure day, we found a bunch of pills under our bed that we ID'd as oxycodone, BP meds lasix.😠

They run promos often with free sc and the staff seems very friendly. Give them a try!

We took a cruise on Carnival Mardi Gras. It was aweful! The food was terrible, the elevators were very very slow, the staff was rude. We ate breakfast at Palm Restaurant and I ordered oatmeal. There were bugs in the nuts and raisins & I took a video of the bugs crawling in my food. The table next to me was grossed out. I notified the restaurant and they took a copy of my video. I never heard anything. I even told Jackie (cruise director) & showed him the video, Still I heard nothing. This is so disgusting! I wanted to attach a copy of my videos to this review so everyone can see.

I booked cruise on Carnival on Nov. 25, 2023 from LA to Mexico. They cancel the cruise due to issue with the ship which is understandable. They offer to reimbursement of air fare cancellation.When I sent in my document, they deny my airfare cancellation reimbursement saying I use E-Credit to pay for the airfare. I bought E-Airlines Gift Card with my credit card from Costco. But Carnival just denies it without any written policy. Even with written policy, such policy is illegal as they just simply deny consumer right.

Non application of share holder’s benefits.

I have a pre booked and fully paid cruse coming up in 3 weeks.

I have submitted all the documents to prove my ownership of shares yet the shareholders benefit of on board spending has not yet been applied.

I would personally not recommend Carnival to any of my family or friends. Entering a holiday spending over $2000 on accomodation and food to be underwhelming let down has left a distasteful stench in my mouth. The buffet is revolting so I attempted to eat at the restaurant hoping for better quality. To which I was again let down with a microwaved sirloin steak.

Upon my disappointment I contacted guest services to make a complaint to which I was rudely advised to go back upstairs and speak to a manager. Upon locating a staff member in the buffet area asking for a manager I was directed to yet another waiter. The manager took my feedback but by the looks of these comments I don’t believe they’ve tried to improve anything.

Upon departing Airlie beach, guests were forced to stand in direct Sun on 30 degree day at over 80% humidity. Over 150 guests (many elderly) left to suffer as they await the tender back to the ship. Carnival had one gazebo to cater for everyone as they wait.

The pools are too small to cater for any more than 10 people and the reak of chlorine made them easily avoidable.

Having a quiet night I decide to order myself a strawberry daiquiri from the bar, where I was asked if I’d like an extra shot. To which I replied “no thank you I have a big day of excursions booked tomorrow”. After receiving my drink I noticed the bar tender rudely ignored my request and added an extra shot anyway. This is disgusting and seriously questionable.

The boat is overpacked obviously trying to get the most money they can. On multiple occasions I attempted to attend on ship events to which were always over packed to the point I was advised I cannot attend. The cabanas and chairs provided were no where near enough for the amount of people crammed on board. The smoking area was the size of a ensuite crammed with people 24/7.

The person left to attend my room was creepy and perverted. Upon him attempting to start conversation he would stare at my breast and look me up and down which left me feeling uncomfortable. It got to the extent I was locking my suitcase everyday and left the “snooze” sign on my door to avoid him entering my cabin.

The beds provided were horrendous and left my back strained every day.

Staff should be monitoring events and ques more as other guest were cutting lines which would result in waiting over an hour to either embark or disembark.

All and all I am appalled with the entirety of my stay. I will NEVER be attending this cruise again and I would NEVER recommend this to any family or friends and I pray you see this before it’s too late.

WHAT A WASTE OF ALMOST $3000.

They messed up my booking before the cruise even started!!!

Our first ever cruise on Carnival Liberty. Design of the ship is a joke. Had a revamp in 2021, think somebody must have been blind.
The food was questionable. The entertainment I’ve seen better in a UK working men’s club.
Cabins were nothjnv to shout home about
We went to a wedding on board. Wedding camera man was an ignorant sod.
Our first and last on Carnivsl

I just finished a cruise on the Carnival Venezia, and even though I have sailed with Carnival many times before, this was different.
Lets start with the Pros:
Beautiful ship, entertainment was excellent(Loved Joey & Mathew), cabin 3204 was spacious for a Oceanview, and kept clean by my Porter… zero complaints on the ports…
Now the Cons:
This ship is not for Americans, and NO I’m not a plus size individual, it most definitely is a European ship, the hallways allow one person at a time to pass, and forget it if it’s a walker or wheelchair. The Theater and the limelight seats were small, the casino chairs were so close together that at times I had to get up and move the chair for someone to pass behind me. And speaking on the casino, extremely bad ventilation system, breathing was an issue. The pool reminded me of a kiddy pool on other ships, way to small for a ship that holds 4000 people. 2 Hot tubs that had so many people in it, that they were sitting on each others laps. Sometimes, especially when you have 8 days at sea, I want to stay in my cabin and watch tv, but there was only 3 channels to watch, WHY… Of course you can only hear the announcements by opening up you cabin doors. Now on to nourishment, the Lido deck and the buffet were the smallest I’ve ever seen, Instead of individual food stations, there’s a single buffet line that has a school cafeteria vibe, no choices really and the stuff you can pick from were nasty. The dining room, usually on basically all my cruises, I take pics of my meals in the dining room because they are so beautiful… NOT THIS TRIP… one meal I just had ice cream, cause I didn’t like anything, the stuff I did eat was not presented nicely, and was dried out, salty, mushy or just down right tasteless. I basically spent 15 days eating guys burger. Now the drinks, If I ask for a rum and coke, I kind of expected some rum, the drinks were weak, where you just paid extra for shots, just to get a buzz. In the casino, I had unlimited drinks on the casino floor, which added up to nothing because there were so few people working in there that if you got a drink, your next one would be an hour later just find someone to help. Also I find picking your liquor up in the morning of disembarkation very inconvenient for someone running to catch a plane. On day 2 to 6 I had no sleep, because there was something rolling and banging into a wall above my cabin, I complained on day 6 and they put in a investigation, that is when it stopped, but no one told what it was. On the last night the banging started again and the toilet stopped working.
In conclusion, I have another cruise 12/28/23 on this ship and I am not sure I want to go.

My wife and I have been cruising many years, and this was our 27th cruise. Our last Carnival cruise was 3 years ago and was basically the same as all the prior Carnival cruises we've been on. But this cruise we just did was WAY different! First of all the little things that used to be in our cabin like a small basket of goodies (disposable razor, tooth paste, lotions, shower cap etc), robes, stocked mini bar and notepad with pen...were non existent. We are "Platinum Level" which includes a free bottle of water, chocolate covered strawberries delivered to our cabin, coupon for a free mixed drink at brunch......all of which were not given to us. We did ask for the strawberries and received them....they were the smallest berries I've ever seen in my life. The room steward only made up our bed once a day, and didn't even get that all of the days since we were in the room for a few minutes when "he wanted to clean it". The food has gone down hill in the main dining room and the buffet as well....limited selections and prepared barely edible. Room service is no longer free except for a limited breakfast selection.....which there was no menu in our room to order from. Public restrooms were terrible....feces on the wall of the ladies room, no toilet paper in the mens room and the other areas were not clean either. Busboy service in the buffet and outdoor eating areas was slow to say the least, empty dirty dishes stacked 3 high before they were removed. The show's in the main theater were less than high school level....no fancy costumes or stage props they used to have. Needless to say this was our very last Carnival cruise we will ever take!

cannot contact guest services for a canceled cruise because of medical conditions. Was admitted in the hospital 5 days before the cruise and released 2 hours after cruise debarked. according to carnival justification is needed for reimbursement. hospital papers were submitted. denied reimbursement. 7 cruises on Carnival. Loyal customer.

I've been using Carnival for over 15 years Gold Card member, I've had some up and downs, but for the most part, I have defended and spoken up about Carnival and in my experience, when 50% of the people that mention Carnival speak down about the cruise line. On October the 1st. 2023 I had my worst experience with Carnival Cruise line from out of Baltimore on the legend cruise ship, experience, discriminatory and disrespectful communication from the Guests service representatives. I had requested and asked for my complaint to be escalated with an issue with my room with the guest service manager by the title Kim, I was told four times in one day she would be reaching out to me and she never did. When I went to visit guest services to follow Up, I had an encounter with a gentleman by the name of Benjamin. , I had a encounter with a gentleman by the name of Benjamin who had hung the phone up on me just a moment ago when I called before I went down I was told by this ignorant help that Guest Services was closed for the night nobody could help, and he hung up. When I got down to guest services, I spoke to a young lady. I was sharing experience and telling her that some ignorant man had hung the phone up on me. That person stood up. His name was Benjamin. He said he was a supervisor and it was I that hung the phone up on you. I told the gentleman I wasn't going to continue the conversation because I don't deal with disrespectful poor ignorant, communication, hanging the phone up and being dismissive to me , he ordered the young lady not to speak with me and he told me that they were not going to be addressing me go away and that I can leave now. I responded I can leave now. He said yes I said I want to continue to have a conversation with the young lady communication between you and I isn't well , he made a comment to the young lady and told her do not speak with me and that I could leave now and I responded I'm not leaving I still have questions he refused allow her to assist me and then he threaten to call security so I told him do it because I haven't done anything wrong. I'm a $3000 room guess and you're speaking to me in this manner. Security arrived. Apologize and told me that they would assist with having the guest service manager reach out to me in the morning. The individual by the name of Kim who I haven't seen as of yet after four request and repeatedly told she was going to reach out to me. It is my belief had I been Caucasian and not Afro American I wouldn't of been spoken to in that manner , he uses hands and wave them to dismiss me as he told me you can go now as though he control my coming and goings freely on the ship as an paid cruiser. I wouldn't recommend Carnival at this point they have finally lived up to the reputation that everyone has spoken about and I have defended them for years but now I've had my own experience the taste in my mouth and it will not be leaving. This is my last year cruising with Carnival 2023, canceling my Barclay credit from Carnival closed and disputing the charges. Filing Discretionary complaint.