The test was not valid. It was a waste of money. I arrived at Barbados airport and the Fit to Fly PCR test was not valid. I had to wait 30 minutes of stress while they did a LFT at the airport. How... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLondon Road, OX33 1YZ Oxford, GB
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Lees wat reviewers zeggen
It was easy,quick and member of team was great and helpful. Result of test came at the time it was said.
Bedrijf heeft geantwoord
Loacation in Asda car park could have been better signposted but your testing operative could not have been more helpful as the purpose of my testing had gone away but we decided to proceed anyway. i... Toon meer
Bedrijf heeft geantwoord
Still have not received the test result! Still shows 'No Data available on Trust Pilot portal. If this was a 'fit to fly' it would be a disaster. Help desk said there was a 'systems problem' so fol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Eurofins - Wheatley
Geschreven door het bedrijf
Eurofins. World Leader in Testing for Life.
55 000 employees. 900 laboratories. 50 countries.
Eurofins Scientific is an international Group of life sciences companies that provide a unique range of analytical testing services to clients across multiple industries.
The Group believes it is the global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
With 55,000 staff across a network of more than 1000 independent companies in over 50 countries generally specialised by end client markets and operating 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as develop and carry out innovative clinical diagnostic testing services.
As one of the most innovative and quality-oriented international companies in its industry, Eurofins is ideally positioned to support its clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities and healthcare practitioners around the world.
If you are looking for our COVID-19 Response, click the below links
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| Trustpilot | Covid Test Booking |
Contactgegevens
London Road, OX33 1YZ, Oxford, Verenigd Koninkrijk
4,4
Uitstekend
59 reviews
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The test was not valid
The test was not valid. It was a waste of money.
I arrived at Barbados airport and the Fit to Fly PCR test was not valid.
I had to wait 30 minutes of stress while they did a LFT at the airport.
How come I was sold a PCR test that was not valid when I was told it was?
3 februari 2022
Antwoord van Eurofins - Wheatley
Hello,
Thank you for your feedback. We are sorry for any stress this may have caused, however it is the responsibility of the customer to ensure the test purchased meets the requirements on the Travel Testing guidelines for the country they are travelling to.
Kind Regards,
Sandra at Eurofins.
It was easy,quick and member of team…professional
It was easy,quick and member of team was great and helpful. Result of test came at the time it was said.
31 januari 2022
Antwoord van Eurofins - Wheatley
Hello Slawomir,
Thank you for your review.
We are delighted to hear you are happy with the service provided & our staff at the site were helpful.
I will certainly feed your kind comments back to the relevant department.
Take Care,
Kaylee at Eurofins
Loacation in Asda car park could have…
Loacation in Asda car park could have been better signposted but your testing operative could not have been more helpful as the purpose of my testing had gone away but we decided to proceed anyway.
it was a 50 minute journey to Wheatley as opposed to Coventry or Birmingham airport as my nearest at 40/45 minutes but only one person in before me so little or no waiting which is a big plus....
31 januari 2022
Antwoord van Eurofins - Wheatley
Good morning,
Thank you for your 5Star review and feedback it is great to hear that you found the process easy to follow and received a fast turnaround. Apologies that the signage was not the best.
We hope we are able to help you with your future travel plans.
Best Wishes
Pauline at Eurofins
Antwoord van Eurofins - Wheatley
Hello Anne,
Thank you for your review. We are delighted to hear that you found we offer an excellent service and the process to be very easy and efficient.
Kind Regards,
Sandra at Eurofins.
hassle free PCR test
The test was quick and efficient and results were emailed to me within 24 hours.
25 januari 2022
Antwoord van Eurofins - Wheatley
Hi Gillian,
Thank you for your feedback. We are delighted that you found we offer a quick and efficient service with a quick turnaround on your results.
Regards,
Sandra at Eurofins.
Pre departure PCR test
Really easy sampling, in the car park of Asda, not signposted but reasonably easy to find. Really quick turnaround of the results.
25 januari 2022
Antwoord van Eurofins - Wheatley
Hello Gavin,
Thank you for taking time to leave feedback, We have replied to your most recent review.
Kind Regards
Sandra at Eurofins
Antwoord van Eurofins - Wheatley
Hello Barbara
Thank you for sharing your experience with Eurofins.
I'm really happy to hear that you found our service easy to deal with and that the services we offer are good value for money.
Kind regards
Jane at Eurofins
Easy to Navigate Website,Select Package…
Easy to Navigate Website,Select Package required and a fairly close Testing Station with lovely staff member and fast result and certification followed.
All in All a great service !!! Thanks.
24 januari 2022
You gave me a positive results and yet…
You gave me a positive results and yet the next day another laboratory gave me a negative results. Up to now I have no signs of infection. Who is right then ? The test centre was near Oxford Circus,in London
24 januari 2022
Antwoord van Eurofins - Wheatley
Hello,
Thank you for your review. Eurofins will only give results as per the testing of the swab they receive. We would not provide a fraudulent result if this had not been the case.
Take Care,
Sandra at Eurofins.
Regretfully I did not receive my result…
Regretfully I did not receive my result until 48 hours after the test was undertaken.
24 januari 2022
Antwoord van Eurofins - Wheatley
Hello Lynda,
Thank you for taking time to leave us feedback. Looking at our sample tracker we see that your sample was received at our lab at 21:25 on the 23rd and the result was available early hours of next morning. We aim to publish results within 24 hours of samples being received at our lab.
Kind Regards,
Sandra at Eurofins.
They provide an excellent service and…
They provide an excellent service and the test results come exactly when they tell you they will arrive.
24 januari 2022
Antwoord van Eurofins - Wheatley
Good morning Claire
Thank you for the 5-star review. It’s great to read the feedback from our customers.
I’m thrilled that you were happy with the turnaround time of our testing services.
Kind regards
Jane at Eurofins
The lady who did my test at Adsa…
The lady who did my test at Adsa Wheatley on 13/1/22 was ace.
24 januari 2022
Still have not received the test…
Still have not received the test result! Still shows 'No Data available on Trust Pilot portal. If this was a 'fit to fly' it would be a disaster. Help desk said there was a 'systems problem' so following advice My husband and I both contacted you via the contact form on your website. Husband now has certificate. I have had no response. Have emailed via reply to husband. Think you have muddled up the serial numbers as his test on the portal gives my serial number.
Would give negative stars if we could!!!
24 januari 2022
Antwoord van Eurofins - Wheatley
Hello Diana,
Thank you for leaving us your review.
I am sorry to see the issues you have faced when using Eurofins, this is not the service or experience we would want you to have when using us. I will pass all your feedback on to the correct team and we will do what we can to improve this going forward.
Kind regards,
Robert at Eurofins
Good price. All very easy.
The test was very reasonably priced. Easy to book. We didn’t have to wait at all when we arrived for our test in a convenient location.
Results arrived well within the 25 hour window.
8 januari 2022
Antwoord van Eurofins - Wheatley
Good afternoon Christine,
It is great to hear that you had a good experience from start to finish and I hope we can assist you in the future with your travels.
Kind regards,
Pauline at Eurofins
Antwoord van Eurofins - Wheatley
Hello Richard,
Thank you for your review.
We are delighted to hear you appreciate the service provided. We have been working hard to continue to provide excellent customer service & your kind words to make a difference.
Thank you for the 5stars & we do hope to see you again soon.
Kaylee at Eurofins
Test results got mixed up
Overall good experience with the day 2 testing at the walk-in in Wheatley. Three of us got tested in the afternoon and received the three test results next morning. Unfortunately the tests got mixed up and two tests are listed in the same name. This shouldn't be possible and would concern me if we would need the tests for flying! Therefore the low score.
1 januari 2022
Review zonder uitnodiging
Antwoord van Eurofins - Wheatley
Hi Anders,
Thanks for your review - I am glad to hear that you had a good experience overall at the testing centre and that your results were ready the next morning.
Customers can purchase more than one test at a time, due to people frequently flying, or needing multiple tests for their journeys/work/events etc.
It seems like there were 2 of the same test types purchased under the one name, we are implementing barriers to place warnings when doing this to avoid these double purchases happening when not intended.
We thank you for your feedback.
Best Wishes,
Mark at Eurofins
Antwoord van Eurofins - Wheatley
Hello Maxine,
Thank you for the wonderful review and for taking the time to share your feedback with Eurofins.
We have worked hard to continue providing excellent customer service throughout these tough times and your kind words do make a difference.
I hope that we are able to help you in your future travels.
Kaylee at Eurofins
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