HHI Reviews 439

Recently had a new bathroom installed by HHI Castlereagh. The service was excellent from the minute I walked into the showroom until completion. The tradesmen where great and all cleared up after them. It took me 3 years to save for this and it was well worth the wait. Love it and would highly recomment this company.

From start to finish Sales fitters and the after care.Great experience with the Bangor HHI.I love my new windows and door.Thankyou.Also very clean and tidy through out.Would definitely recommend this company

Staff are lovely and went out of their way to ensure I was happy with new bathroom.
I was not happy that I was given power shower when I had asked for electric shower. I complained and issue was sorted within a couple of weeks. I cannot fault the service provided.
I strongly recommend HHI.

Good service by HHI Lisburn, lots of communication, friendly staff and straight forward process. I had Dry Verge fitted around the house. Lead time was only 4-5 weeks vs estimate of 8-10weeks.
Job finished professionally in 2.5 hours (on a very windy day) by Chris McCabe. Would recommend to neighbours.

We had a fantastic experience with HHI , from the start with the very friendly and welcoming Abbi at reception, Jen who was so helpful and knowledgeable helping us to design our kitchen.
We were so impressed with the team who put our design into reality. Stuart who fitted it, Robert who sorted out our electrical work and Aaron for all the plumbing work. They went above and beyond to sort things out for us.
And not forgetting Sophie in the office coordinating everything.
We are delighted with the amazing finished kitchen and our customer experience was outstanding.
We highly recommend the HHI team to anyone considering any home improvements.

A Masterclass in Home Renovation
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We recently completed a comprehensive renovation of our main bathroom, two ensuites, and a cloakroom, and the experience was nothing short of exceptional. From the initial design phase to the final polish, the entire process was handled with a level of professionalism that is rare to find.
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Seamless Customer Journey
​The journey began in the Bangor showroom, where the team’s expertise helped us navigate a vast array of options without feeling overwhelmed. This "gold standard" of service didn't end at the point of sale; the aftercare has been equally impressive. Every query was met with a prompt, helpful response, ensuring we felt supported after the last fixture was installed.

​Uncompromising Quality & Craftsmanship
​The high quality of the products is evident the moment you walk into any of the four rooms. However, even the best materials require a skilled hand, and the workmanship here was truly top-tier.
​Flawless Finish: Every surface and joint is executed with absolute precision.
​Attention to Detail: The team caught and perfected small nuances—like the exact placement of hardware and the seamless integration of units—that we hadn't even considered.
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Expert Coordination & Communication
​What truly set this company apart was the organization. Coordinating a project involving four separate rooms could easily have been chaotic, but the cohesive communication across the entire team—plumbers, joiners, plasterers and electricians—was seamless.
​Reliability: The team arrived on time, every time, and stuck to the promised schedule.
​Transparency: We were kept informed of the progress daily, meaning there were never any "hidden surprises."
​Efficiency: The transition between different stages of the install was perfectly synchronized.
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The Verdict
​If you are looking for a team that combines aesthetic vision with technical precision and project management that takes the stress off the homeowner, look no further. Our new bathrooms are stunning, and the process of getting there was a pleasure.

​Highly recommended!

From initial telephone enquiry contact the process for selecting my doors from the comfort of my home as the sales rep Gareth came to me, right through the surveyors visit and then finally getting my new doors installed yesterday this was smooth. Thanks to John and his team for coordinating this and most especially thanks to Nicholas and James who were friendly, professional and meticulous in their work of removing old doors and fitting the new ones for me. Would absolutely use this company again for another home improvement project. Thank you, Lynne

Had a composite front door supplied and fitted by the Bangor branch. Had an issue with one of the hinges after the warranty had lapsed. Great after sales service from the folks in Bangor as they took ownership of the problem and quickly supplied a replacement. Couldn't ask for more than that.

Replaced windows and doors, the installation was completed to an excellent standard by Nicholas and James. Attention to detail, clean job and a healthy bit of banter. We can't fault their professionalism - highly recommended!

Had a new porch made and installed by the Newtownabbey branch, and they did an amazing job from start to finish. The whole process was smooth, and the team were professional, friendly, and clearly very experienced. Mark in particular stood out—he is one of the hardest-working and most skilled workers they have. His attention to detail, efficiency, and pride in his work really showed in the final result.

We also had all new windows installed by the same team, and once again the standard of work was excellent. Everything was completed to a high quality, on time, and with no issues at all. The difference it has made to our home is fantastic.

Overall, we’re extremely pleased with the service and workmanship and wouldn’t hesitate to recommend them to anyone looking for similar work.

Great service from the trade counter in Bangor

I had a full new bathroom fitted and from the beginning in the show room with michael to the men coming to my home to carry out the work I couldn't be happier. Everyone one of them were so professional! At the end of each day my home was left spotless and their attention to detail was second to none. I couldn't recommend this company enough.

In comparison to other companies, their pricing is anything but competitive. A neighbour had guttering and fascia boards fitted by another company for considerably less, and their surveyor actually visited the site before a quote. The best advice is to seek other quotes and testimonials before committing yourself.

After having used hhi Lisburn firstly for new bathroom and being impressed by their professional fitters, plumbers, electricians etc we also got them to replace all guttering and suffices etc. As once again we were delighted with standard of teams who carried out the job we then went ahead with getting a new kitchen fitted. Everything went like clockwork. What was to be done on the days the itinerary stated the workers where here on the dot and all very pleasant and clean and tidy workers. Would highly recommend hhi Lisburn and thank them for their high standards and any snags dealt with quickly so again their aftercare is excellent

I had Nicolas and Matt installing windows for the whole house as well as a front and back door. Couldn't be more thrilled with how it looks. The difference between the tired and dated look of the old front of the house to the modern and more stylish design is amazing. They were both hard working, professional, friendly and by far the tidiest workers I've met. Highly recommend and love the result I've got.

Fast and efficient service, good contact between HHI and customer, I would recommend them for your PVC needs.
The fitters were very clean and tidy, they even got down on their knees and hoovered(Phil and his boys were excellent.

Teamwork makes the dream work. From sales, surveyor, office support to fitters and drivers all working together and communicating at every stage supporting each other and me as the customer for the best possible experience. Mindful of pets. Active listening and solution focused throughout. Guttering system Windows and door all as requested. Cleaned up afterwards. Very pleased. Returning customer and would use again

Great service from sales room Gareth, Donna and Abbi, through to the plumber Stefan, the fitter Bart,electrician Michael and joiner James (Jimmy). Very pleasant guys who gave great attention to detail and were easy to have in the house. I would highly recommend HHI.

I recently had a new en-suite bathroom fitted and I’m extremely pleased with over all result, from start to finish the workmanship was of a very high standard, with attention to detail throughout. Overall I would highly recommend HHI for anyone considering a bathroom renovation, the finished en-suite not only meets our expectations but exceeds them in both quality and presentation, thank you Gareth .

Gareth took us through the initial planning of ripping out and refurbing our ensuite in November 2025 - Castlereagh branch. We loved the selection they had in the showroom and we were able to get almost everything sorted in one visit. We were told of the high demand (a good sign in my opinion) so it was April 2026 before work began. Only 4.5 days and a new ensuite was full complete. All trades people were so friendly and made minimal mess (thanks to Neil, Michael and Stephen). Highly recommend for a quality service. All staff are professional and helpful.