Not as advertised - you get a generic voucher

Antwoord van Emma Bridgewater

Verkocht door Emma Bridgewater
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Not as advertised - you get a generic voucher

Antwoord van Emma Bridgewater
Was disappointed that could not purchase a proper gift card to state the experience given. Was prepared to pay extra for this. Need to up their game on this front. Choice is important to enhance experience of giving and receiving.

Antwoord van Emma Bridgewater
Haven’t taken the experience as yet. It is a gift, was disappointed that the email came as a black care showing the amount to redeem on line. And not showing the factory experience that was the actual gift. I had to create something myself to give to my friend showing what we were going to be doing.

Antwoord van Emma Bridgewater
Can’t wait to visit again

Antwoord van Emma Bridgewater
I was really disappointed with this. I bought a voucher for an experience day as a Christmas gift, to be emailed directly to the recipient on Christmas day. However the recipient received an email showing a monetary amount, with no mention of the tour. They had no idea what it was for, which completely took away from the gift and was a real let down. I have actually done the factory tour myself as I am a huge fan of Emma Bridgewater and can highly recommend it but on this occasion was hugely dissatisfied and disappointed with my purchase as a Christmas gift. Please give customers the opportunity to purchase a physical voucher to give in person and not just via an email or at least give the correct information on the voucher when sent direct to the recipient as a gift.

Antwoord van Emma Bridgewater
The gift card is disappointing as it doesn’t actually state that it’s for an experience - it’s just a monetary gift amount

Antwoord van Emma Bridgewater
This is no reflection on the actual gift experience, however the gift card could be significantly improved. A QR code with an amount of money written under it gives the intended recipient no clue as to what they've actually been gifted. It wouldn't take much to have a more tailored gift card that explains what the gift experience is and how to redeem it.

Antwoord van Emma Bridgewater
An excellent opportunity to enjoy afternoon tea and see the workings of the factory.
Excellent. I wasn't sure if my partner would enjoy it but we had a brilliant day.
A fantastic day out!
Lovely atmosphere in the cafe. Great staff and an amazing afternoon tea