Hot Topic Reviews 

i genuinely LOVEEEEE hot topic, and even tho i don’t go there much, it’s amazing. i went there yesterday with my grandma at the mall, and got a gir hoodie and kandi <3. if i try to remember well, the checkout workers name was alice, and they were SO NICE!1!1! :D the workers were really nice and helped us, and the clothing quality is also really good, but the only thing bothering me was the price, which was really expensive, but i get it since it’s an alt store :) if your interested in getting some alt clothes and meeting really nice people, my first recommendation is hot topic !! <3

I've definitely missed out on things, since I haven't used the website yet, but this is my opinion for the store. The store I go to was awesome, and I'm sure the other stores are too. They have cool shirts, pins, keychains, plushies, more cool things... you get what I mean. For the store I go to, the staff was great. They check up on you asking something like "Is everything going okay?" and stuff like that, and it shows that the employees in the store i go to care for customers. Although it would be better if they added more niche fandoms, this store is my go-to store.

Its a good store and maybe order some more of the Sailor Moon 🌙 shirts and everything of Sailor moon

why is it 120 dollers to ship to denmark and why do you guys not have an eu site for us outside of the us is its so stupid i cant get some exclusive merch that i want its so sad to see it so expensive

Sadly I am no longer able to order from hottopic. My last order was 'misplaced' and there was never a resolution. They use DHL who have no means of contact or tracking for the buyer and hottopic are unable to resolve missing items with DHL.
Whilst they sell some amazing products the chances of receiving goods are much lower than having them go missing which means being out of pocket for nothing.
They will correspond with their buyers, but they are unable to resolve matters that are raised. Pity.

I placed an order online. Immediately after, I realized my iPhone autofilled it to the wrong address for some reason. I contacted customer service literally within a minute of placing the order to get it corrected, and they told me they couldn’t do anything about it because the order was being processed, offered a cancellation if it was within 30 minutes. So I responded yes, please do a cancellation. The response came over 30 minutes later, PAST the window and they told me they couldn’t do anything. So they proceeded with shipping KNOWING they were sending it to the wrong place. I don’t even know whoever lives there and was told they could offer a refund once the item got returned to them. So basically, if the person keeps the package and doesn’t return to sender, I lose the money I paid and get no product in return. Ridiculous that I contacted them within a minute of ordering and no one could do anything.

purchased thee most uncomfortable awkward fitting bathing suit top&bottoms online not too long ago and unfortunately never had time to return it 😞
it just seems like everything here is almost always sold at a high price, but rarely with the level of quality to make it make sense

I ordered six items from Hot Topic (3 shirts, a studded cuff bracelet, a studded belt and a pair of fingerless skeleton gloves) all shirts were pretty true to size except for one that had slightly bigger than I had hoped for sleeves but still definitely within the expected for the size I got. The shirts, belt and bracelet all arrived extremely fast (nine days international) with no signs of damage! However my skeleton gloves were missing from the order so I emailed and within ten minutes I got a response and a refund processing! The only thing is the shirts have a slight scent to them but it does go away! Five out of five stars for great products at a pricepoint lower than what I have paid for similar products from local retailers and for the outstanding customer service! I will absolutely be buying from here again! PS: forgot to add this in but shipping is a horrendous price however i have paid for 3 shirts and a belt in my own country and only save about $20 from doing it that way and I prefer hot topics items so it was worth it.

Wonderful company. Competent, great prices, wonderful customer service, decent quality clothes, and incredible selection. I've bought from this company hundreds of times for years in store and online. I've never had a single bad experience. I had a few minor issues a couple times and they always address them immediately, take responsibility, and go above and beyond to make things right. I cannot recommend them enough.

I ordered jeans from there and not a single pair actually looked like the model photo. The leg sizes at the bottom were MASSIVE. I am the same height or an inch taller than all the 5'8" models they tend to use. And frankly, fatter. There is no reason they should appear so much bigger on me.

The return process stinks. It says 1-2 weeks from date of shipping return, and then 5-7 days for refund depending on your bank for Hot Topic and Her Universe. What they actually mean is, we will take this full 3 weeks before we process your refund. To the day. I just contacted Her Universe yesterday because I hadn't gotten a refund processed email after over 2 weeks and they said there is nothing they can do til after 3 weeks. Their 1-2 week processing time is a farce. Meanwhile, today I JUST got the email after a literal 3 weeks about a Hot Topic order that they processed the refund for. No other company that I have worked with has such a bad return processing time except Bass Pro. Would not recommend ordering online from Hot Topic or Her Universe. At least if you don't pay with Paypal (oops) at Hot Topic, you can return in store.

Absolutly horrible Site, tried to buy the nyan cat hoodie and it either wouldn't let me check out as i couldn't even open paypal to pay as hot topic kept kicking me out of it or im stuck in an infinite loop of it telling me that my billing address was wrong (which it wasn't).I checked it multiply times and i did it correctly each time). This Site is so frustrating both my sizes have already sold out and i just had to give up.

We could not get an online order to work so we went into the store at Washington square. Pinkie helped us . It just to a few minute. She did the order so fast. She was so sweet. Please let her know how much easier she made my life. Thankyou so much❤️❤️❤️

Quality is bad and all of the merch they sell based off of internet media is cringe and takes up the majority of space meaning that there's basically no variety anymore. Landfill central.

Ordered 10 items. Received my package and it was suspiciously very small, but didn’t look tampered with. Only received 2 out of the 10 items I ordered and the packing slip, so I contacted customer service. They told me to file a claim with UPS and didn’t even offer to refund me. Will never order from Hot Topic online again.

Worst store ever. Besides hiring emo wannabes which are rude and have no personality. They give you coupons that have to many restrictions.

I had checkout problems because the system gave error message for my name, which has an apostrophe in it.
I changed it to remove the apostrophe, but I went to pay with PayPal, the Hot Topic checkout system automatically updates billing address to what's reflected in PayPal. So I couldn't checkout with PayPal because they have my name with the apostrophe.

Customer service was no help. Seemed like they weren't familiar with how their system works and what payment options are available to overseas buyers. They told me to change my name with PayPal to remove the apostrophe. It's not easy to change the name of PayPal account.

They told me to call them for help - I'm not calling international. And how can I pay with PayPal over the phone? I cant.

I ended up using my credit card and paying the currency conversion fee. The order confirmation email had my address correct, as I had entered it.
Then the shipping confirmation email came and it had the address wrong.
How and why did they change my postal address?!?? My order is going to the wrong address. I emailed to tell them and they replied saying they can't do anything, unless the package comes back to them. What if the person who gets it doesn't return it?

They changed my shipping address and won't do anything to help or tell me why they changed it. How does this company get away with operating like this. DO NOT ORDER FROM THEM.

I came into Hot Topic to find some new things and the minute i step in i heard two people talking crap about another employee which to me was very rude especially that the particular employee who they were talking about was so so sweet and kind to me and my friends but those two people being one with blond long hair and one with really short curly hair with her face full of piercings didn’t even stop the blond girl from talking a kept agreeing with those lies i was hearing mind you im somewhat close to the employee being mention. I find those two bad mouthers very very unprofessional and making fake accusations. This isn’t the first time i heard them talking about her as well as other workers and customers as well they need to be held accountable

Worst experience shopping from them ever purchased a paranormal hoodie that was supposed to be worn to my son‘s birthday. We rented out the movie theater for them to play this movie for him. Make sure I purchased the hoodie a week before and paid the extra $25 to have it expedited overnight. They sent it ground. It never got here on time. I called to have them fix it and they pretty much said too bad worst freaking company in the world ran by people who don’t even know how to do nothing so disappointed.

Wanted info on how their tshirts were printed. Bc i had been getting some shitty plastic type printing lately from other businesses. Called customer service and also emailed. They couldnt confirm how their tshirts were printed bc ‘it depends on the manufactorer’. Well if theyre getting shirts from random businesses i might as well order from TEMU. So much for the nice shirts they used to sell