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Packaging was a bit dented on arrival but product was intact and in perfect condition
Antwoord van Jonny's Sister
Thank you, Jeanette. Safe Post protects against loss or damage in transit, so your item always arrives safely.
In very good condition and well packaged.
Antwoord van Jonny's Sister
Hi Jocelyn, thank you. Package Protection covers your order against loss or damage in transit, so it always reaches you in good condition and well packaged. Jonny's Sister
Is it necessary to charge for this? It’s just light cardboard - but why not include it in the delivery cost.
Antwoord van Jonny's Sister
Hi Elaine,
Thank you for your feedback. Package Protection is an optional add-on rather than part of standard delivery — it's there to cover your items against loss or damage in transit for peace of mind. We do appreciate you sharing your thoughts.
Kind regards
Paint on the red nose missing, cracks visible below the glaze. Returns process is convoluted. I have contacted the customer services department as advised to do (over a week ago) and have had no reply!!!
Antwoord van Jonny's Sister
Hi,
Thank you for your feedback, and we're sorry both for the faults with your item and for the delay in getting back to you. We can confirm this has since been fully resolved. We appreciate you bearing with us, and we're sorry the experience fell short this time.
Kind regards
Good packaging
Antwoord van Jonny's Sister
Emily,
Thank you. Safe Post also gives you full protection and peace of mind for every order.
The Jonny's Sister Team
Package arrived as expected
Antwoord van Jonny's Sister
Hello,
Thank you so much for your thoughtful review! We’re delighted to hear the package arrived as expected and that you were happy with both the quality and value. Your feedback means a lot to us!
The Jonny's Sister Team
Packaging excellent
Antwoord van Jonny's Sister
LM,
Thank you so much! We're really pleased to hear the packaging hit the mark — it means a lot to know it arrived safely and in excellent condition.
The Johnny’s Sister Team
Peace of mind
Antwoord van Jonny's Sister
Mrs Johnson,
Thank you so much for your lovely review and for rating both quality and value for money at 5 stars — we truly appreciate your feedback!
The Jonny’s Sister Team
Didn’t want this but had no choice, could not cancel.
Antwoord van Jonny's Sister
Mrs Jane Goodyear,
Thank you for your feedback — we’re sorry to hear you had trouble removing the package protection. It’s meant to be optional, so we’ll be reviewing this to make the checkout clearer moving forward.
The Jonny’s Sister Team
I love these Tilly pigs. They are such good quality and with the variety of themes can be matched to lots of different age groups, genders and collectors. I bought a Wonder Woman, a Disney and a Disney princess version this time. Delivery was very quick, all in all a great service, thank you.
Antwoord van Jonny's Sister
Louise,
Thank you so much for your lovely review! We're thrilled to hear you're enjoying the Tilly Pigs and that the variety and quality stood out to you. 😊
We’re also glad to know delivery was quick and the experience was a great one — we truly appreciate your support!
Jonny’s Sister Team
Really pleased with the product from ordering to delivery
Antwoord van Jonny's Sister
Debbie,
Thank you so much for another wonderful 5-star review! We're so pleased to hear you had a smooth experience from ordering to delivery and that you're happy with the Package Protection.
Jonny's Sister Team
Great packaging and very fast shipping
Antwoord van Jonny's Sister
Erich,
Thanks so much for your lovely feedback! We’re really glad to hear your order arrived quickly and well-packaged — just how we like it
Jonny's Sister Team
Packaging looked a little battered on arrival but contents had survived without any damage. I expected some kind of padding as the box was much bigger than the plaque and therefore there was plenty of room for the contents to move around and perhaps suffer damage as a result. We have now transferred it to a cardboard vinyl record packaging sleeve in order to transport it to the recipient - feels a bit more secure.
Antwoord van Jonny's Sister
Mr Robert,
Thank you for taking the time to share your feedback — we really appreciate it. We're glad to hear the plaque arrived safely, though we're sorry the packaging didn’t feel as secure as it should have. Your suggestion is very helpful, and we’ve shared your comments with our packing team to review how we can improve this going forward.
We hope the recipient loves their gift — it sounds like it’s in very thoughtful hands!
Jonny's Sister Team
It is what it is
Antwoord van Jonny's Sister
Karen,
Thanks for your feedback — we appreciate you taking the time to leave a review! 😊
Jonny's Sister Team
