Laser Clinics UK Reviews 

I purchased 17sessions at Broadway Bradford and in all the sessions they covered my chin area with jawline but suddenly today they said they can't do the jawline area and because the team is changed it is the team's with to do things and have not considered my argument at all. The service lady was so rude. Highly disappointing and dissatisfied. I wouldn't recommend this store. Poor customer service. The pack we purchased is also not transparent. The system doesn't send you a receipt and you cannot track the package. You have to trust whatever they say. 2 days back they said I have 2 more sessions to do with my package through phone call but today they said I need to pay and I don't have any sessions in my package. Don't recommend this store

I have been going laser clinics for almost 2 years, and I’ve always had a good experience every time. Laser has been doing me wonders as well! I always try and go see the same person who is Mara, she’s amazing and lovely! Always have a good experience with her!

Came from Paris to UK to have laser done and Zana was my therapist and she was honestly one of best laser therapists I've ever had and I've been doing it for almost 15 years

Welcoming professional well explained appointment
Friendly relaxed atmosphere
Would revisit

Overall, I’ve had a good experience with Skin Clinics. Some of the staff are approachable, friendly, and make you feel welcome. You can tell that some genuinely enjoy what they do. However, there are also a few who don’t come across as very friendly and can make the appointment feel a bit rushed, as if they’re just trying to get the treatment done.

I had one laser session where the practitioner forgot to do one of the body areas I had paid for and had to come back to finish it. It wasn’t a major issue, but it did make me feel that the treatment was being done a bit too quickly.

The staff always remind you about the aftercare, which I appreciate. I’ve had good results, and my hair has gone from coarse to somewhere between medium and fine, depending on the body area.

The treatments are quite expensive, although they do have discounts and promotions from time to time, which is nice. Overall, I’ve had a positive experience and I’m happy with the results.

I really liked the service. Staff was very helpful and very patient in understanding my requirements for laser hair removal.

My skin felt firm and so soft. Staff are so friendly and Rachel is very calm and caring and had me so relaxed I almost fell asleep.

My skin looks fresh and feels lovely the morning after. So much so, I would be quite happy to go make-up free!

Thank you Rachel Davis a lovely experience

Clean. Good results great staff

I am Cyrus had appointment today 2.30 for hair removal and I don’t know her name , she was excellent best customer services and so friendly make me so comfortable,I strongly recommended ,

Mona was amazing - always has a smile on her face and does a fantastic job x

My first time having cheeck fillers and i impressed the result as i expected,boosting confident of my self.the day and the following day i have no pain,bruices etc.thanks to the person who made it clear and done it to my face,i will definitely do it again.

Excellent service with very caring staff
Having a male Brazilian is not easy but the girls at Cambridge make the whole experience very enjoyable and are very caring. Many thanks to you all

I have been a regular customer at Laser Clinics UK and, unfortunately, my experience has been disappointing due to repeated poor communication.

I purchased a package of 10 laser hair removal sessions. At my previous appointment, the therapist told me she thought I had one session left. Before my most recent treatment, I said, "I think this is my last session," and was told my account would be checked afterwards. The treatment went ahead as normal, but only after it had finished was I told it was actually my 11th session and that I needed to pay. Had my account been checked before the treatment, I would have had the opportunity to decide whether I wanted to go ahead with a paid session. Customers have no access to their session balance and are expected to keep track themselves, while the clinic holds the records.

Unfortunately, this wasn't an isolated incident. On one occasion I was delayed because of a road traffic accident and called the clinic. I was told it was fine to continue to my appointment, but when I arrived I was informed there was only enough time to complete half of my treatment. If I'd been told that on the phone, I would have rearranged instead of travelling.

On another occasion, I arrived for my appointment only to be told it had been cancelled because a machine had broken down. I was told I had been called and a voicemail had been left, but I never received either.

The treatments themselves have been good, but the communication and customer service have let the clinic down. After these repeated issues, I feel very disappointed and hope Laser Clinics UK reviews its processes so other customers don't have the same experience.

I can’t thank you enough! I had pretty thick hair on my upper lip and chin, and the laser procedures finished it all. And Anna is amazing! She goes through all the details, she is kind and caring, and I would recommend her 100%. Thank you

I had my treatment with Carly today. She was very kind, asked me how my treatments had been so far and how much hair growth I'd had. She did the treatment very well. I'm very happy. I was made to feel welcomed and comfortable

Aimee

I’ve visited two other Laser Clinic sites and I will say this one is the best. Sherry has treated me twice, and both times she has taken the time to go through EACH SPOT. It’s amazing, the best results I have both have been with her. The others are also super attentive and respectful about the settings that you want etc. and they also do a great job, but Sherry is spectacular.

I had an appointment booked for a half-face laser treatment at the promotional price of £27.50. The clinic contacted me to reschedule because they advised that, due to the heatwave, it wouldn't be safe to have the treatment at that time. I completely understood and agreed to move my appointment.

Before rescheduling, I specifically asked if I could still pay the promotional price on the day of my new appointment, and I was assured that I could. However, when I attended the following week, I was charged £55, which was double the agreed price.

What upset me most wasn't the staff, as I understand they may not have control over expired promotions. It was the fact that I was told one thing and then something completely different happened. If the promotional price couldn't be honoured, I would have appreciated being told honestly rather than finding out at the payment desk.

I've been a loyal client of Laser Clinics for a long time, and this is the first time I've had an experience like this. It's very disappointing, and I hope this feedback helps ensure better communication with customers in the future.

I have already shared a review explaining how my experience with the Laser Clinics Milton Keynes branch left me over £300 out of pocket due to what I believe was dishonest and unprofessional handling of my case.
I also wanted to warn others about something else that I feel may have been helpful for me to know beforehand; Many negative reviews receive a response from the clinic saying they will get in touch to resolve the issue. In my experience, that never happened. Despite their public reply, I was never contacted, which left me feeling that the response was more about managing their online reputation than genuinely helping customers.

Based on my experience, I would encourage anyone considering spending money here to do their research first and proceed with caution. Unfortunately, I found the service disappointing, unprofessional, lacking in honesty, and lacking customer interest at the heart of it. I would not recommend it.

I would give laser clinic luton less than one star if there was an option.
This is the second time on this occasion but third or fourth time they have rescheduled my microdermabrasion facial since i have used their services.
I understand sickness happen but repeated episodes! They need medical care if sickness rate is that high.
They cannot provide this service and should be honest about it and just not sell this on their website. Is there no government company who looks at the standard of practice for this industry? I would like to report them to watchdog or something for their behaviour.

I have been going to Laserclinics for 3 years now. Recently, I have been with the same laser technician, Anna, she is so bubbly and very meticulous when doing the laser. I can really say that my hair growth has slowed down and i only go for maintenance! I highly recommend.