Lawsons (Whetstone) Ltd - New Malden Reviews 

Activating the discount code was extremely difficult and I was going round in circles to get it to work. Whatever the savings I cost me more in wasted time navigating the website. Very frustrating!

Asked for a price for a RSJ lady said she would phone and let me know but never received it . But on the other hand went to pick up all the timber for a roof and the guys were really helpful.
Good team

I placed an order on 1 July. After the original delivery didn't turn up, the driver eventually arrived three days later — only to discover that the items I'd ordered weren't actually on the lorry.

Nearly three months later, I still don't have the goods and haven't received a refund.

I've repeatedly contacted Lawsons customer service and have been told on numerous occasions that the issue has been escalated directly to Mark, the manager at the New Malden branch, and that he will get it sorted and contact me.

Unfortunately, despite weeks of these assurances, nothing actually happens. Nobody from the branch contacts me, the order isn't delivered and my money isn't refunded.

Mistakes with deliveries happen and I would have had no issue if this had simply been corrected. What I can't understand is how a branch manager can apparently be made aware of an unresolved customer order repeatedly over a period of months without anyone actually resolving it.

I've now formally cancelled the order and requested a full refund. After nearly three months of chasing, I really shouldn't still have to be asking Lawsons to return my money.

I'll update this review if and when the New Malden branch finally resolves it.

Great Team in New Malden.
Friendly Efficient and they just get the job done. Nichole & Jordan are standout and the crew in the yard are really helpful
The two drivers who delivered the goods also deserve a shout out
Thank you

Great customer service throughout from order to delivery. Thanks

My rates used without need to mention
excellent practical delivery driver

Good service and prompt delivery. Excellent

Really helpful and good prices

staff member in the yard was efficient and helpful with loading.

Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolutely fantastic in resolving the issue! He rang around multiple branches to find enough tiles within the same batch and got them delivered for me the next day, ensuring my builders weren't hanging around aimlessly! Best customer service EVER + Thank you Ian Pager, you are a legend!

Always helpful staff and deliveries received on time

The guy I spoke to on the phone was helpful, and we agreed a suitable morning for delivery. I never did get a message of any kind to confirm this, but when the agreed morning came, the delivery took place. The delivery man was friendly and helpful.

Great customer service from Kieran and his team, they are always happy to go the extra mile to ensure customer satisfaction!

Pleasant staff and always have what you need in stock.

Excellent service, fast delivery (even early)and reliable. Always use them.

The best in the world 20 years with Lawsons

Great service, quality product and delivered on time

Very good customer service