Spectacular Austria – All-Inclusive

Spectacular Austria – All-Inclusive Reviews

De sterrenscore van een product wordt berekend door het gemiddelde te nemen van alle reviews.


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Verkocht door Leger Holidays

www.leger.co.uk

•

9,6K Reviews

4,6

De informatie op deze pagina is uitsluitend gebaseerd op productreviews op Trustpilot die zijn achtergelaten door klanten van Leger Holidays.


Wat klanten hebben benadrukt

Kwaliteit

4,3

132 beoordelingen

Prijs-kwaliteitverhouding

4,2

134 beoordelingen


Productdetails

An all-inclusive adventure in Austria. From Innsbruck and Salzburg to the Krimml Falls and Lake Achensee, this tour is a true Austrian delight.
  • Merk: Leger

Alle reviews


Beoordeeld met 5 van de 5 sterren

Fab holiday and fairy tale Hotel but owners seriously lacking in hospitality skills.

Datum van ervaring:
Kwaliteit: 4
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Dear Denease,

Thank you for taking the time to share your feedback.

We’re delighted to hear that you had a fabulous holiday and enjoyed the fairytale setting of the hotel. However, we’re sorry to hear that the hospitality provided by the owners fell short of your expectations.

We understand how m
uch a warm welcome and friendly service can contribute to the overall enjoyment of a holiday, and we’re sorry that this aspect of your experience was disappointing.

We appreciate you sharing your comments with us, as feedback from our customers is important in helping us understand their experiences.

Warm regards,

Customer Relations (SB)

Beoordeeld met 4 van de 5 sterren

Had a good holiday, overall value for money. Good itinerary so there was no time to get bored.Nice hotel albeit out of the way but that keeps price down. Food there was great .So in conclusion nothing to complain about really.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Mr Dixey,

Thank you for taking the time to share your feedback and for awarding your Spectacular Austria – All-Inclusive holiday 4 stars.

We’re pleased to hear that you had a good holiday and felt the trip offered good value for money. It’s lovely to know that you enjoyed the itinerary, with
plenty to see and do, and that you were impressed with the hotel and the quality of the food.

Thank you again for your kind review. We hope to have the pleasure of welcoming you on another Leger holiday in the future.

Kind regards,
Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Now booking the next one so must have been happy with everything

Kwaliteit: 5
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Michael,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that you enjoyed your Spectacular Austria – All-Inclusive holiday so much that you’re already booking your next trip with us. There really is no better compliment!

We hope you have another wonderful experien
ce on your next Leger adventure and look forward to welcoming you back.

Warm regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Hello. I've already written a comprehensive review of this trip earlier under the Leger Holidays general reviews. It was brilliant, I thoroughly recommend it and Kelly and Steve our drivers were great. Please see my main review. Thanks

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Dear Adam,

Thank you so much for your 5-star review and for taking the time to share your feedback again!

We’re delighted to hear that you had such a brilliant experience on our Spectacular Austria – All-Inclusive tour and that you would thoroughly recommend it. It’s especially lovely to hear your
kind comments about Kelly and Steve, your drivers. We’ll be sure to pass your compliments on to them.

We really appreciate you taking the time to leave such a comprehensive review and share your experience with others. It’s wonderful to know how much you enjoyed your trip.

Thank you again for choosing Leger Holidays, and we hope to welcome you on another adventure in the future.

Warm regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Very enjoyable trip to Austria, nice overnight hotels in Belgium, and typical, lovely hotel in Austria, great trips included and optional extra ones that were well worth doing, stunning scenery. Would recommend booking.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Dear Margaret,

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you had such an enjoyable trip to Austria and that you were pleased with the hotels, excursions and optional experiences. It’s fantastic to know that you enjoyed the stunning scenery and made the most o
f everything the tour had to offer.

Thank you also for recommending the tour. We truly appreciate your kind words and are so pleased that you had such a memorable experience.

We hope to have the pleasure of welcoming you back on another Leger adventure in the future.

Warm regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

I believe that the holiday was very well planned and allowed us to view some beautiful towns, cities and beauty spots. Having a hotel for 6 nights saved packing and unpacking, although the journeys to and from Brussels to our hotel (555 miles was rather tiring).

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Mr Taylor,

Thank you for taking the time to share your wonderful five-star review.

We’re delighted to hear that you enjoyed the well-planned itinerary and the beautiful towns, cities and scenic locations included in the holiday. It’s also great to know that having one hotel for six nights mad
e the trip more convenient.

We appreciate your comments regarding the journeys to and from Brussels and understand that these were tiring. We’ll share your feedback with the relevant team.

Kind regards,

Customer Relations (SB)

Beoordeeld met 4 van de 5 sterren

The Luxuria Coach was quite old and not up to the latest standard. The crew consisted of a trainee and and a driver brought out of retirement. The itinerary was high quality as was the hotel and food. I do have one issue with the hotel room which had a single bed despite having paid £269 single supplement

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Mr Scanes,

Thank you for taking the time to share your feedback about your Spectacular Austria – All-Inclusive holiday.

We’re pleased to hear that you enjoyed the high-quality itinerary, hotel and food. It’s great to know that these aspects of your holiday met your expectations.

We’re sorry,
however, that you felt the Luxuria coach was older than expected and did not meet the standard you anticipated. We also appreciate your comments regarding the driving team and will share these with the relevant team for consideration.

We’re particularly sorry to hear about the room provided at the hotel. We understand your disappointment at being allocated a single bed despite paying a £269 single supplement, and appreciate why this would have affected your overall experience. Your comments will be passed on to the appropriate team for review.

Thank you again for your constructive feedback. We hope to have the opportunity to welcome you on another Leger holiday in the future and provide an experience more in keeping with your expectations.

Kind regards,

Customer Relations (SB)

Beoordeeld met 4 van de 5 sterren

I have already reviewed the holiday at least twice! See my previous remarks

Kwaliteit: 4
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Hi Angela,

Thank you for your review. We appreciate you taking the time to share your feedback. We can see that you have previously reviewed this holiday, and we're grateful for the comments you've provided.

We hope you enjoyed your time in Austria and look forward to welcoming you on another Lege
r holiday in the future.

Kind regards,
Leger Customer Relations (MP)

Beoordeeld met 4 van de 5 sterren

What do you mean by ‘product’? Travel, excellent; main hotel, good but food could have been better. No need for packed lunches, they were awful

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Thank you for taking the time to leave us a 4* review.

We're pleased to hear that you had an enjoyable holiday overall but we are sincerely sorry that you had issues with the food.

We appreciate your feedback and hope to welcome you on another Leger tour soon.

Kind regards,

Leger Customer Relat
ions (OP)

Beoordeeld met 5 van de 5 sterren

Wonderful holiday well planned with drivers/guides who are helpful and make it easy

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Thank you for your lovely 5* feedback!

We're so pleased to hear that you had a pleasant and enjoyable experience. Thank you for choosing Leger, and we look forward to welcoming you back in the future.

Kind regards,

Leger Customer Relations (OP)

Beoordeeld met 4 van de 5 sterren

The score should be 4.5 stars, but unable to give half a star. The reason for not a whole 5 stars was the seating (by the mid exit stairs) which had a modesty board fitted. This was a small problem in that we were unable to stretch our feet that little bit further, especially on the 12 hour journey from Brussels to Austria. Hotels where lovely, Anne Marie and Jon a joy to be with, the trips out very good and yes the EU was/is expensive, but we have booked another trip for next year to the "Italian & French Rivieras". So it couldn`t have been that bad?

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Michael,

Thank you for your fantastic 4-star review, and we’re delighted to hear that you would have given 4.5 stars if the option had been available! It’s wonderful to know that you enjoyed the hotels, excursions and the company of Anne Marie and Jon.

We appreciate your feedback regarding th
e seating and modesty board, and we’ll ensure your comments are shared with the relevant team for consideration.

We’re thrilled to hear that you’ve already booked our Italian & French Rivieras tour for next year – we look forward to welcoming you back to Leger!

Kind regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Everything on this holiday was fantastic but I wouldnt recommend the lake cruise as it was the lake ferry dropping people on and off. Wasn't worth the money in my opinion.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Thank you for your fantastic 5-star review. We’re delighted to hear that everything else on your Spectacular Austria – All-Inclusive holiday was fantastic.

We’re sorry that the lake cruise did not meet your expectations and appreciate you sharing your thoughts on the experience and value for money.
We’ll ensure your feedback is passed to the relevant team for consideration.

We hope to welcome you on another Leger holiday soon.

Kind regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Great holiday.Value for money.Enjoyable tours.Nice hotel in a scenic location

Kwaliteit: 4
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Dear Christopher,

Thank you for your fantastic 5-star review. We’re delighted to hear that you had such a great holiday and felt it offered good value for money.

It’s wonderful to know you enjoyed the tours and were pleased with the hotel and its scenic location. We hope to welcome you on another
Leger holiday soon.

Kind regards,

Customer Relations (SB)

Beoordeeld met 2 van de 5 sterren

This was a nice holiday but fell short by the standard of the hotel. Very basic room, bed and pillows very uncomfortable, no telephone, blank walls with no charm. Food choice was limited with three choices per day.the packed lunch, small cheese sandwich, an apple and a child's drink. I don't think we will be using Ledger Holidays again

Kwaliteit: 3
Prijs-kwaliteitverhouding: 3
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Antwoord van Leger Holidays

Dear Maureen,

Thank you for taking the time to share your feedback. We’re sorry to hear that, while you enjoyed aspects of your Spectacular Austria holiday, the standard of the hotel and catering fell short of your expectations.

We’re particularly sorry to hear about the uncomfortable room, limite
d food choices and disappointing packed lunches. We understand how these issues can have a significant impact on your overall holiday experience, and we’ll ensure your comments are shared with the relevant teams for review.

We’re disappointed to hear that this experience has left you feeling that you may not travel with Leger again, and we sincerely appreciate your honest feedback.

Kind regards,

Customer Relations (SB)

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic holiday. Matt & Dan the crew were brilliant from day 1 great banter with them & looked after us so much. The places we went to & scenery was amazing. Our base hotel was excellent. Magnificent holiday.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 5
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Antwoord van Leger Holidays

Dear Kelvin,

Thank you for taking the time to leave us such a fantastic 5-star review.

We’re thrilled to hear that you had an absolutely fantastic holiday in Austria and that Matt and Dan helped make your experience so memorable. It’s wonderful to know you enjoyed their great banter and felt so we
ll looked after throughout your trip.

We’re also delighted that you enjoyed the amazing scenery and places you visited, as well as your excellent hotel. It certainly sounds like you had a magnificent holiday!

We’ll be sure to pass your lovely comments on to Matt and Dan.

We look forward to welcoming you on another Leger holiday soon.

Kind regards,

Customer Relations (SB)

Beoordeeld met 4 van de 5 sterren

Good scenery

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Cheong,

Thank you for taking the time to share your feedback following your recent Spectacular Austria – All-Inclusive holiday.

We are delighted to hear that you enjoyed the beautiful scenery and hope you had a wonderful time exploring Austria.

Thank you again for sharing your experience, an
d we hope to welcome you on another Leger holiday in the future.

Kind regards,

Customer Relations
SB

Beoordeeld met 5 van de 5 sterren

This was a very worthwhile interesting and beautiful holiday, the Austrian scenery, excursions, and hotel hospitality were in some instances even better than we expected. The long coach journey was made much easier by the excellent, attentive, informative, coach crew. we would certainly travel with them again.

Kwaliteit: 5
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Thank you for your lovely feedback! We’re so pleased to hear that you had such a worthwhile and enjoyable holiday, and that the scenery, excursions and hospitality exceeded your expectations.

It’s wonderful to hear that the coach crew made the long journey more comfortable with their attentive and
informative service. We’ll be sure to pass your kind words on to them.

We’d be delighted to welcome you back on another holiday with us in the future!

Leger Customer Service (MB)

Beoordeeld met 5 van de 5 sterren

Well organised hassle free holiday

Kwaliteit: 5
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Thank you for taking the time to share your feedback. It’s great to know everything felt well organised and hassle-free from start to finish. That’s exactly the kind of holiday experience we aim to provide.

We hope you came home with some wonderful memories and look forward to travelling with you a
gain.

Leger Customer Service (MB)

Beoordeeld met 4 van de 5 sterren

Stunning holiday food at hotel bit of a let down reviews did state this before I went but risked it so my fault only let down I found portion sizes very poor 3 chunks of meat with 3 potatoes in my opinion is not a main meal we not all elderly with no appetite we should have to have a large lunch to ensure evening meal did suffice even a scoop of peas would have made it more inviting only holiday I have been on and list weight

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Julie,

Thank you for taking the time to share your feedback regarding your recent trip to Spectacular Austria – All-Inclusive.

I am delighted to hear that you had a stunning holiday overall. I am, however, sorry to hear that you were disappointed with the portion sizes and evening meals at th
e hotel. I appreciate your comments, particularly as you felt the meals were not substantial enough.

Your feedback is important to us, and I will ensure your comments regarding the food are passed to the relevant team for consideration with the hotel.

Thank you again for sharing your experience.

Kind regards,

Customer Relations
SB

Beoordeeld met 1 van de 5 sterren

My holiday to Austria was very good. The hotel was clean and friendly and the food and service was also very good. However, the feeder coaches were delayed and the journey took so much longer because of the number of drop offs. It took 6 hours for my journey from Dover to Lichfield and having travelled for two days this was exhausting. This is an area that I feel Leger could address by supplying more feeder coaches.

Kwaliteit: 4
Prijs-kwaliteitverhouding: 4
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Antwoord van Leger Holidays

Dear Lynn,

Thank you for taking the time to share your feedback regarding your recent trip to Spectacular Austria – All-Inclusive.

I am delighted to hear that you enjoyed your holiday and were pleased with the hotel, food and service.

I am sorry, however, to hear about the delays with the feeder
coaches and the lengthy journey home. I appreciate how tiring this must have been after two days of travelling. Your suggestion regarding additional feeder coaches is appreciated and will be passed to the relevant team for consideration.

Thank you again for sharing your experience.

Kind regards,

Customer Relations (SB)