Pru UK Reviews 

I’ve used the service several times so it was straightforward.

Making a partial withdrawal from my Personal Pension, I called the Pru on 18 Sept 2026 early in the afternoon to ascertain when I could expect to receive my funds.

A pleasant young lady informed me that had I called prior to midday, I would have received my funds by close of business via CHAPS. I was then informed that it would therefore DEFINITELY be 21 Sept 2026.

As nothing had arrived in my bank account by the afternoon, I called and was informed by another gentlemen that yes, I would DEFINITELY be in receipt of said funds by close of play.

Play closed and still no funds. I therefore called again this morning (22 Sept 2026) only to be told that BOTH people I had spoken to had given me incorrect information and worse still, that I would have to wait another day and would DEFINITELY receive them on 23 Sept 2026.

Incensed by this woeful level of service, I demanded to speak to a manager however, none were available. I was assured I would get a call from a manager by close of play however, that was over 5 hours since my earlier and I've not heard anything.

I was told that even if a manager called me, it was highly unlikely that he could do anything to help.

Who knows, maybe a manager will call me later today however, given I've been fed incorrect information on two separate occasions already, I'm afraid I'll take anything I'm told with a pinch of salt.

Some very serious training needs here.

The prudential where easy to deal with but over the years very little information or communication about how my pension was doing??

Absolutely the worst experience I've had in a long time trying to withdraw what's rightfully mine countless questions to which meant absolutely nothing from a man in India who quite clearly didn't want to assist they treat you like a complete idiot asking the same idiotic question after the tenth time I did lose my patience im a grown man and know what I need its my fund pot not there's to do what they consider the right thing regardless of whatever I regret ever getting a pension now should of just banked it at home and gambled in other markets these people really are the pits
Message to you lot at the Pru
1 its not your fund
2 we are all aware of any consequences of withdraw
3 we all know you just hankering to keep the fund and syp off figures once the decision has been made
It took me 6 calls
280 minutes on individual calls
I was asked 14 times on one call if I was sure I wanted a total withdraw
Im sure that if they manged to persuade people to take a draw down then most of the pain I suffered wouldn't of taken place
Advice to anyone just starting out don't invest in a pension especially with this lot look at alternatives there's loads out there
It’s now 4 hrs after writing this review I’ve got to say it’s left me drained and somewhat stressed surly this isn’t right

One to one conversation. Quick, very helpful and thorough service from a very efficient, knowledgeable person/company.

So simple, thank you.

It was refreshing to actually talk to a friendly human being who quickly understood what we were asking and then passed us on to another person who had more extensive knowledge to help us make an informed decision . The whole process of withdrawing a bond was made painless and the money quickly arrived in our account . I would definitely recommend this company and use them again in the future .

This company has taken 24 years to fail to implement a judge's pension sharing order. I may be dead before I get my benefits if my ex decides to do nothing. Prudential will not acknowledge that fact. If I die before my ex acts, Prudential will have not allowed me to take my benefits to Prudential's shame. Furthermore, they would appear to be discriminating my ex over me. By insisting that she acts first, even though it is my pension, they are placing her at greater importance than me. Overall, I'm afraid I have nothing good to say. It is just an appalling situation.

Very prompt service

If I could give no stars i would. This company seems to have no concept that they are dealing with peoples livelihoods. My pension company has been trying to access details from the Pru for months with no reply. Without this response my pension pay out is delayed and i have no alternate source of income. If i have the temerity to ring directly they say they can't talk to me, get my pension company to contact them. I tell them they have contacted them on numerous occasions and the Pru ignores them. Round and round we go with little hope of an outcome. Pension ombudsman next stop.

I have been trying to get MY FUNDS from Prudential since March 2026, I seem to be dealing with incompetent persons each time I engage with them, they have everything they need, no they don’t - I’m going around in circles getting nowhere and no one seems to care ! Absolute shambles

Replied to response - let’s see how long the wait is this time 🤥

01/10/2026 - still waiting for this to be resolved

Request was straight forward and processed very well

Super easy to access your savings fund or bond, simple process, fully explained & delivered into my bank within the timeframe i was notified of, what more can you ask for, 1st class experience

It has been over a month since I reached out to Prudential regarding an insurance policy held on behalf of my deceased father. Despite numerous emails, I have yet to receive a response. I communicated that the funds from the policy are necessary to settle the funeral expenses, but this information appears to have made no impact. As a result, I have had to secure a loan in order to cover these costs, given that Prudential has not provided the funds owed to us.
I have encountered several similar accounts on this platform and noted some automated responses, but regardless of those claims, if this negative review is visible, it indicates that my issue remains unresolved. I will remove this review once my claim is satisfactorily addressed.
Thus far, my experience has not included any customer service assistance, but rather a lack of communication from a company that refuses to disburse funds we are entitled to, all while we are managing our grief. This situation is deeply disappointing.

Twice I’ve tried to access my pension third time lucky The person I spoke to this time was very helpful and pointed me in the right direction making an appointment with the company who holds my pension