I had problems accessing my account but telephone calls sorted it and then it was very straight forward. The text message came saying the process had started but did not get any more. Overall it was... Toon meer
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Lees wat reviewers zeggen
It was refreshing to actually talk to a friendly human being who quickly understood what we were asking and then passed us on to another person who had more extensive knowledge to help us make an info... Toon meer
Bedrijf heeft geantwoord
09.10.2026 Thank you for your message. I emailed to social on 7 Oct 2026 at 19.48! as requested by you. No one has responded!! Surely. you can contact your customer services and ge... Toon meer
Bedrijf heeft geantwoord
I thought the service i received was first class from putting in to withdraw money it only took one week to receive my cash that was really quick
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Contactgegevens
BN15 8GB, LANCING, Verenigd Koninkrijk
- 0800 000 000
- mandg.com/pru
4,0
Goed
4K reviews
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Internal process more important than customers
Two upheld complaints and still no further forward, required forms not getting from Pru staff scheme to their Retirement Account team, no sense of urgency very poor service.
Emailed Pru as suggested after a previous Trustpilot review and heard nothing can’t say I was surprised.
Very disappointing to suffer this level of customer service after having worked for them.
Putting their own internal processes ahead of common sense and good customer outcomes.
5 juni 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Rob, we're very sorry to hear about your frustrating experience and the ongoing issues you're encountering. We're actively following this up with the teams involved, and contact will be made with you at the earliest opportunity.
If there is anything more you wish to add, or highlight to us before you're contacted, please let us know. Many thanks
Transfer my pension pot!
I started my request to transfer my pension pot Sept 2025. The Pru have made one mistake after another. They keep sending me compensation cheques but just seem to be deliberately delaying the process. They keep sending me forms I have already filled in they have lost one form and requested I send it again which I have done and they still haven’t transferred my pension pot. They are the worst pension company I have used and I have used many. All other companies have sent me my money in weeks! If you make an official complaint they allow them selves 8 weeks to resolve the problem. If you plan to make a complaint to the ombudsman you have to make an official complaint in writing to the Pru first. Hopefully they will transfer my money soon. The Pru are also very poor at keeping me informed so I have to keep chasing them.
3 juni 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Paul, we are truly sorry to hear about the difficulties you've experienced with your pension transfer, and the delays encountered.
We're keen to help by working with you and our complaints team to ensure your requirements are acted upon, and concluded as quickly as possible. To allow us to move this forward, please email our team at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Helpful and knowledgeable staff
find the staff very helpful and efficient also having a friendly attitude which gives you confidence as which as i am not an expert in dealing with finance
15 mei 2026
Antwoord van Pru UK
Hi Mr Furniss, we're so pleased to hear you had a positive experience when talking to us recently, and we're grateful for your kind words. We're here to help, and should you have any further questions, please get in touch. Many thanks
Antwoord van Pru UK
Hi Michael, thank you for taking the time to leave your review, and your feedback about your experiences in dealing with us.
If there are any aspects that you would like more clarification on, please let us know by emailing our team at social@prudential.co.uk and we'll help to answer these for you. Many thanks
A very helpful company
The adviser I spoke to was very helpful, patient and left me reassured. A good experience.
22 mei 2026
Antwoord van Pru UK
Hi Mr Hunter, thank you for your feedback and we're pleased to hear you felt reassured through your conversation with our adviser. Should you need anything more, please let us know by getting in touch again. Many thanks
Withdrawal
Was able to do all I wanted over the phone, my only problem was I wasn't able to do it on the internet, hence having to make a phone call.
4 april 2026
Clear no jargen comms
1 juni 2026
Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 maart 2026
Antwoord van Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 mei 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 mei 2026
Thank you for everything
29 mei 2026
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money 😡😡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
29 mei 2026
Review zonder uitnodiging
Antwoord van Pru UK
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Really pleased Pru managed to hold onto…
Really pleased Pru managed to hold onto my policy when I completely forgot about updating my address. Managed to track me down and looked after my policy for years
24 maart 2026
Antwoord van Pru UK
Hi, it's great to hear we were able to reunite you with your policy. Thank you for taking the time to leave your review and please let us know if there's anything more you need. Many thanks
The company at present is doing well
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
1 mei 2026
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