Reeds Rains Reviews 

Excellent work and great job

Worse service for agent at all, ask them if they can update me by email as I cannot pick up the phone during work but they said they cannot, I ask why and they said they just cannot do it but they ask me for email for record? What the point of they can't use email for contacting? Is that just one of the staff laziness or the whole company cannot do by email system? I am really disappointed!

Super efficient
Hannah and Liam at Reeds Rains kept me updated and in the loop during the entire home purchase process. As a first time buyer they were available to assist and explain with anything I needed! From my first viewing of my lovely new home to collecting my keys and moving, in just 10 weeks they made the exciting experience a stress free breeze.
Big thank you to the team at Reeds Rains!!

Everyone at the Wilmslow office has been very helpful from the start of our first approach to yourselves for a valuation on the property we have inherited when we met Mark Latham. Now we are dealing with John Williams regarding the sale and he is marvellous at communicating progress of same and keeping us abreast of developments. Freddie and Olivia have also been very helpful whenever we have telephoned or called in. A great team!

1st time we have moved home in 50 years and Sophie Kate and Richard made it seem easy with kindness and professionalism

Very good speedy. Service in selling my mums property during been granted probate to sell thank you Dinnington Reeds Raines

⭐⭐⭐⭐⭐

I’ve worked with Reeds Rains in Glossop for well over 25 years, and throughout that time I’ve always received a fantastic service.

Over the years, I’ve used them to buy and sell properties, and also to let and manage my rental properties as a landlord. No matter what I’ve needed, the team have always been professional, knowledgeable and a pleasure to deal with.

Paul, the branch manager, is fantastic, and I’ve also worked with Laura for many years. More recently, I’ve dealt with Destiny and Jade, who are both absolutely brilliant, friendly, enthusiastic, professional and always happy to help.

Reeds Rains is a well-established estate agent in Glossop, and their knowledge of the local property market is excellent.

I would highly recommend Reeds Rains Glossop to anyone looking to buy, sell, rent or have their property professionally managed.

Very welcoming staff. Tha agent was very nice and happy to answer every question about the property. The communication was clear and the process of buying was fast and smooth.

Really positive experience from the Wilmslow Branch. Mark, Olivia, John and the rest of the team have been 1st class.
So glad we chose them to sell our home. Really made it stress free. Thank you!
Highly recommended.

Matthew returned my calls promptly and kept me up to date with the sale of my property

I cannot thank Hayley Mackridge, Sales Manager at Reeds Rains, enough for everything she has done whilst helping me through the sale of my property.

The whole process became incredibly overwhelming for me at times, and I even had a bit of a meltdown. Throughout it all, Hayley has been an absolute pillar of support. Her kindness, patience and understanding have meant more than I can say.

Hayley goes far beyond what you would expect from her role. Her professionalism, knowledge, experience and expertise are exceptional, and she has guided me through every stage with reassurance and confidence. Nothing has ever been too much trouble, and she has always taken the time to explain everything clearly and offer support whenever I've needed it.

It is rare to come across someone who combines outstanding customer service with such genuine compassion. Hayley is a real credit to Reeds Rains, and I feel incredibly grateful to have had her by my side throughout this journey.

Thank you so much, Hayley. Your dedication, kindness and unwavering support have made such a difficult process so much easier, and I will never forget it. You are simply amazing.

They arranged a viewing for a rental property. One day before, we had a phone call to say the property had rented. Why make appointment for a viewing then be told that rental had been agreed by someone else. If this is how they do business it's very shoddy, we were actually warned about the company but will now look elsewhere.

Reeds Rains Little Sutton branch
We had a very complicated move involving selling 2 houses and the girls in Little Sutton couldn’t have been more helpful.
Good communications via phone, email or in person, chasing other agents, vendors and buyers involved in the lengthy chains, proactive solutions to any obstacles.
A friendly, professional team.
We did it, we’re in our new home!
Thanks to all.

Every time I've been into the Consett branch everyone has been very helpful, they come across as pleasant and professional.

Lack of Transparency and Poor Service

I instructed Reeds Rains to find a tenant for my property and opted for their Rent Collection service. I relied on the Fee Table provided at the front of the agreement to understand the costs — as any reasonable person would. What I was not told, either verbally or in the Fee Table, was that a hidden exit fee equivalent to one month's rent plus VAT would apply if I later chose to manage the property myself.

This fee was buried in the body of the contract with no signposting. Had it been disclosed, I would never have chosen this service.

The service itself was equally poor. They failed to collect the very first rental payment — my tenant had to tell me the rent was overdue. They also failed to contact the tenant before the end of the first year to discuss renewal, as their own documentation required. Both times, my tenant came to me directly.

I have now escalated through two stages of their complaints process without any meaningful engagement on the core issue, and will refer the matter to The Property Ombudsman if Stage 3 does not resolve it. Any landlord considering this service should read every clause of the Terms of Business carefully — the Fee Table does not give you the full picture.

The whole process from viewing to exchange of Contracts was very smooth and we were kept up-to-date on any progress from Adele, the Home Move Manager. We wouldn’t hesitate to recommend Reeds Rains

Our chain was small but not a simple one. Reeds Rains themselves were excellent regarding their customer service throughout. However Adele, our property move manager, was incredible and constantly held the chain together at all times. She was friendly, approachable and very well informed. We cant thank her enough for her work and guidance throughout the process.

As a Mortgage Advisor, I regularly work alongside the team at Reeds Rains, and they consistently provide an excellent service for both myself and my clients. Amelia and Karen, in particular, always go above and beyond, offering fantastic communication, professionalism, and support throughout the process. It's always a pleasure working with them, and I wouldn't hesitate to recommend the team.

Instructed Reeds Raines Clevedon in April of this year. Craig came to value our property and whilst his valuation was lower than other valuations I felt his was the most realistic. Within a week we had four viewings one of which resulted in an acceptable offer. Tina who did the viewings was polite and enthusiastic. Adele, the Home Move manager was always available and helpful and able to speak with all parties. We have now exchanged with a completion in August.

We had an initial visit from Neil price we felt relaxed and he explained every step in detail. We would thoroughly recommend this estate agents.